Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Noise on rear tire or brakes.

By randf77130 on 8/16/2019 at 6:56 PM. Helped by Corey.

I felt something rubbing in the rear of my Fusion hybrid which got worse when I applied the brakes. I took it to Chapman for service. They told me it would be about 24 hours until they could look at it. After I heard nothing well after that.i texted them (they told me to text). I heard that their system was down and the car would be looked at first thing the next morning. I did not hear anything and texted them at 9:45 AM. They did not answer my text for over an hour. I called and they told me the technician was looking at it. They called me back later and told me there was dried mud which had caked and they would remove it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Smeyers00 on 8/14/2019 at 8:49 PM.

Was very surprised to know I had an extended warranty that covered parts and labor on a major repair. The dealership did the work quickly ,and it cost me nothing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very personal

By LABTECHGUY49 on 8/14/2019 at 6:47 PM. Helped by jim was my service rep.

The service representative was very helpful and he followedup with phone calls to let me know that I needed extra work.He also called me when my car was finishe and made arraignments for me to be picked up.THis experience was excellent,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By acnettie62 on 8/14/2019 at 4:43 PM.

Phil worked with me for the best deal and helped move things along. I really wanted the escape but it was out of my price range.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff to deal with

By pgabe on 8/14/2019 at 4:43 PM. Helped by Allie McNally.

If is wasn't for Allie McNally and Alex Canales (internet sales) I probably would have not come in, but once I did, Don Biddle was very helpful and professional and got me in the truck that I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and communication.

By Twocustomers on 8/14/2019 at 4:01 PM.

Mr.Tom Brown was excelent to deal with when we went there.He and his staff were very knowledgeable and answered every question that we could think of asking.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By evitagomez25 on 8/14/2019 at 3:46 PM. Helped by Jim in service.

Jim was professional and very friendly. I was in and out so quickly. Very friendly and professional which is a must for me. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff. Great experience.

By yourPhillyDJ on 8/14/2019 at 3:42 PM.

Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged my tire and didn't even charge me for it

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service Review

By nmadden15 on 8/13/2019 at 5:30 PM. Helped by tom.

Service was good. only issue is i brought the car in for service on friday and they didn't have time to do the work so i had to come back on monday. Things happen but it was a small incoveneince.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By kodorm on 8/12/2019 at 8:50 PM. Helped by James Melnick.

When I made the appointment I was told three hours and I would have to take a Lyft home. However the awesome service of James Melnick the be service advisor had me out within an hour, record time and my recall was checked and my key was fixed.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

My recall

By TOMMCATEER on 8/12/2019 at 5:06 PM. Helped by Tom did Robert in service.

I set up am appointment for recall my 2012 explorer And a tire pressure indicator Robert called me Nd tolled me I need wheel alignment when t told him I had just 3 months before had one done at his shop he then told me that there would be no change Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing people and customer service!

By bmolitor39 on 8/12/2019 at 4:08 PM. Helped by Jim melnick.

The service team at Chapman has been second to none. Jim has been very helpful as my service advisor and the treatment and quality of work I received has been a breath of fresh air. Will not take my Volkswagen anywhere else for service....Very happy customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By Crystal on 8/12/2019 at 4:06 PM.

We had a leased vehicle and had the option of getting out of it early. We upgraded to a fully loaded vehicle and was able to stay in our budgeted range with the dedication of Don Biddle. Don also was able to refer us to an insurance company that drastically reduced our monthly rate! We will definitely use Don in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By GGDSEK on 8/10/2019 at 1:53 PM.

Tom Brown is always very helpful and pleasant to work with! It's amazing how quick and easy Chapman Ford's transaction paperwork process is.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By KTAYLOR780 on 8/10/2019 at 12:41 AM. Helped by James - VW Service.

Jim in VW repair was really awesome, he kept me informed on the repairs for my Tiguan. He was knowledge about the repairs. He was also pleasant and professional in his communication which made the experience of me being without my car less stressful. He provided me with a comparable loaner/rental car until mine was repaired in a few days.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional service

By newbrainoct2008 on 8/9/2019 at 6:23 PM.

I got immediate service as soon as I brought my car in. I was given a rental , while waiting for my car to be repaired . I was given status updates on my car , while it was being repaired. I was called as soon as my car was repaired.. All people involved , Bob in sales , Bob my mechanic and the gentleman who gave me my rental were all very courteous and professional . I was very satisficed with them all .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and great deals

By tommyjakubowski on 8/8/2019 at 3:46 PM.

Nunzio and the manager were awesome and easy to do a deal with it. Everything went smooth. They didn’t pressure me into anything and understood my financial obligations. They worked well and let me speak about what I wanted

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very satisfied.

By JaBa on 8/8/2019 at 12:15 AM. Helped by James.

Very polite staff, fast service, very knowledgeable. Everybody was doing in synchronized mode what was their respective job. They called and explained me in details regarding my car service, they texted & emailed me when the service was done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By lindapul1948 on 8/7/2019 at 3:08 PM.

Every one is very accommodate Service is good. Bob is such a gentleman. Would recommend Chapman ford to all. Love my edge ford Would buy another one from your place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding performance

By CLATORRE1 on 8/7/2019 at 4:06 AM.

The employees that work in the service center are very helpful and polite to their customers and are their to answers any concerns about my vehicle.

I would recommend this dealer.