Dealer 2-Year Rating

Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4  
Price
4.3  
Quality of Work
4.6  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying Experience

By DonGreenleaf on 6/27/2017 at 11:59 PM. Helped by Derek.

I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some of the best customer service imaginable. Derek my sales person was top notch in every aspect of the transaction. To Randy Chapman and Jim Casey and the rest of the Chapman autogroup, Thank you for a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My salesman Derek

By Pete on 6/23/2017 at 2:12 PM. Helped by Derek.

It was a great experience everybody treated me very nice and my salesman did everything he could to make sure I got what I wanted great place

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

So impressed!

By Chshna123 on 6/19/2017 at 11:13 PM. Helped by Derrick Zimmerman.

So Im not usually a person to write a review. But I was very impressed with Derrick Zimmerman. This car buying experience was so easy and smooth and I feel like he was honest with us. If you are looking to buy a car i highly recomend you go see Derrick at Chapman on the Blvd.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Joe ding on 6/7/2017 at 8:00 PM. Helped by Derek Zimmerman.

Leased a car from Derek Zimmerman. I follow Derek wherever he goes. Directory is 100% trustworthy and gives you his all. Would recommend Derek to anyone I know purchasing a vehicle along with the Chatman organization Derek is 100% class act

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

honest and trustworthy

By the Lobo's on 6/6/2017 at 10:37 PM. Helped by ?.

Our son got his F150 pickupk from Derek when he worked at a dealership in New Jersey. Derek is honest trustworthy and caring and took very good care of our son. He's very knowledgeable and works very hard to keep his customer happy. A year-and-a-half later when my Cadillac finally died I went to Derek and got my Edge. Six months later we call Derek again and found that he was now at Chapman. And yes we now have a Chapman. Ford Explorer from Derek and we couldn't be happier. Chapman is lucky to have Derek as one of their salesman he's the best !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chapman Ford and Derek Zimmerman = A+ Service

By Evan1129 on 6/6/2017 at 3:54 PM. Helped by Jim Casey.

Derek Zimmerman, Jim Casey, and the folks at Chapman Ford in the Northeast treated me with the upmost respect and honesty. I told them exactly what I was looking for, and Derek proceeded to treat me with more candidness than I have ever received at a dealership. There was no pressure from him or the dealership, and I am extremely happy with my new Ford Escape.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience with Derek

By Nicole07 on 5/22/2017 at 4:30 PM. Helped by Derek Zimmerman.

My daughter and I went to Chapman Ford to look for a new vehicle for her. This was her first time buying a car on her own so it was a big deal. We dealt with Derek Zimmerman who was absolutely wonderful! He seemed to genuinely care about getting her into something she could afford and more importantly, something I felt was safe for her. He spent quite a bit of time with us but we never felt rushed. If anyone is looking for a car I would definitely suggest going to see Derek. He was friendly and very knowledgeable about all the vehicles we looked at. He's not like most dealers who are just trying to make a sale. He went out of his way to make sure that my daughter had a wonderful first car buying experience! We will definitely go back there when it's my turn to get a new car !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Derek Zimmerman - new Salesman, but very knowledgeable!

By Mariybeth123 on 5/3/2017 at 12:02 AM. Helped by Along with Derek Zimmerman, his manager, Hank Becker was also very accommodating..

I was a little apprehensive going into a Cardealership by myself, being a woman - but after meeting Derek, became more at ease. He asked me the right questions in order to best serve me. He was very knowledgeable and courteous to me and my needs. I can only see him doing very well in the future.

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
1   Overall Experience

Destroyed Trust

By Hurt@9 on 3/16/2017 at 5:53 PM. Helped by Robert Keisler and Pete Wilkens.

Began using Chapman Northeast Ford for service in 2008 (before VW addition). We had a great relationship for eight years. I gave them great reviews, bragged on and recommended them to those who would down dealer operated service centers. Things began to change last year when I took my 2012 Edge (which I purchased (certified) from them in 2014) in for ' The Works' and was told I needed front brakes which I did not believe and did not get. (Two weeks later I took the car in for inspection, it passed, brakes and all.) When they finished with the car and I left the center it cut off before I'd gone half a mile. I restarted it and returned to the service center. They fixed the problem which supposedly had nothing to do with the work they had done earlier, and was under warranty. The thing that really made me start paying closer attention to what they said and did was: the paper work I was given to sign. after signing one sheet I noticed it was folded in half, when I attempted to open it, my adviser, Bob snatched it out of my hand stating it was just for towing, they have to get their money too (with a smile). However, I wasn't towed, I drove back to the center. Three months later, I took the car in for an alignment and was told I needed a new battery. The car cut off while it was up in the air and they had to charge it. I told my advisor there was nothing wrong with my battery when I brought it in, I'd had no trouble whatsoever, so what did they do? I let him know that I was losing confidence in their credibility. So the service manager himself, Pete Wilkens brought my car out, along with his portable charger and told me how he had to charge the battery and how concerned they are about me getting stuck somewhere out there. When my response did not change he walked away stating "IF I had tested it, I know it would have failed. What he didn't know was that it was tested two days earlier as a courtesy when I bought some new tires. My question for him, IF you were so Concerned why Didn't you test it? This last indecent happened in June of 2016. I went back once in August for the Works but haven't returned. It's difficult to take your car to someone when you can no longer trust them to do what's right; when you feel like they're just out to make money. I need to take my car in for service but I first have to find a service center I believe can be trusted.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price

Bad customer service

By Shafi80 on 3/2/2017 at 8:57 PM. Helped by Bob.

I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there on time they told me will call back in couple hours to let me know, they took more than 5 hours called me after 2pm and gave me an estimate of the job, I told them it's a little too expensive the service agent Bob told me he will call me back after he ask someone els, after I waited almost an hour when I called he said your oil change is done u can pickup the car, I asked him you supposed to call me back u never did, I agreed to to get my car fix now he is telling me it won't be done until next day, because the service guy started another job, I told him it's not my fault since I was waiting on your call he said nothing can be done today, my whole day has gone and my car is still in there shop, its pathetic that they make you wait 5 hours just to let you know what's wrong with your car, after you set up an appointment ahead of you don't expect this Very disappointed

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

2017 Mustang GT nightmare

By Ccarr31 on 12/26/2016 at 2:21 PM. Helped by Keith summers, lauren (didnt get last name) jim casey..

Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the deer wasn't the worst part. Ford roadside assistance took the car to Chapman Ford Northeast where it had been purchased for repair. After 2 1/2 weeks I'm told to come get the car. It is covered in dirt and they tried to pass off damage on the passenger seat they had done without even mentioning it - thinking that I would just take the car. They hadnt painted the hardware and the fender and hood didn't lineup. The second time they told me to come pick it up it had missing paint, burnt through clearcoat, overspray everywhere and dirt all throughout the finish. At this point I refuse the car for a second time. The third time they called to have me come pick it up I got less than 2 1/2 miles on the Roosevelt Boulevard on a Friday during rush hour traffic where it proceeded to die. After three times of getting it started it died right in their driveway. Shop manager says that it was a broken part on the air intake. The fourth time and final time the car was there I had them deliver it to me at work. During my ride home the coolant light came on. Turns out it was low on coolant. Upon initial inspection of the vehicle in the daylight there are actual bolts hanging out of the front that haven't been tightened; connectors that are not connected and the housing for the fan is pressed up against the raditor support member. Due to the safety of myself and the mechanical anesthetic well-being of my vehicle there is no way that they can get a fifth chance. I cannot implore consumers enough to stay away from Chapman. They appear to have little to no knowledge regarding Ford quality standards. That is in fact if there are any Quality standards left at ford. The body shop manager proceeded to tell us that The quality of this repair would be accepted by 99% of people. Do you want to be one of Chapman Ford 99% that inferior is good enough? The deer happened 11/18... The car was dropped off back to me 12/22......needless to say this is all well documented photos , videos, emails. If you find yourself in an unfortunate position with Chapman Ford you must be thorough as they will do as little as possible with maximum financial benefit and no regard for safety or customer satisfaction.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SID IS THE MAN!

By NATAY WILLIAMS on 3/29/2016 at 2:30 PM. Helped by SID SHORE, KEN, TERESSA.

MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Eileen on 1/13/2016 at 4:21 PM. Helped by Brian Brooks, John ? (So sorry can't remember last name cause he was awesome ).

Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, Stress free and Excellent Service

By kelly421 on 1/6/2016 at 1:41 AM. Helped by Tom Brown.

I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up for a few months. The staff was extremely friendly and helpful without being overwhelming or pushy. My salesman was Tom Brown and he provided me with the best car purchasing experience of my life. I told him what I wanted and what I wanted to spend. He made it happen. My past experience has caused me to choose to never go back to certain dealers. I plan on purchasing from Chapman from here on out. What made the service exceptional was that they handled the termination of my car lease. I wanted nothing to do with it and they gave me just that. They took care of all the paper work to help me get out of it and relieve me of the stress it caused. I drove out of the dealership that day in my dream car, guilt free. I would recommend the Chapman Sales Team to everyone. They truly are the best. Thank you for the excellent service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service

By Luvmytt78! on 11/23/2015 at 8:02 PM. Helped by All.

Reading the reviews, I wish I read this before I bought my truck. The worst service department I have dealt with. My truck has had issues since day one, I told service and they charged me to fix the problem but never addressed anything. So still I am waiting for parts that I paid for that are not here, months later. But they tell me they will call me, what a joke. Do not buy here, you will not be satisfied .

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Service department horrible

By AGJ06 on 6/6/2015 at 1:54 PM. Helped by Didn't get his name.

I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not intersted in your problem. My back breaks started making noise 2 days ago and I was told by another mechanic that the driver side back break was totally worn and rubbing on the router. When I suggested that this was defective and should be covered under warranty he quickly said no he would have to look at it it could be the way I drive. If both back breaks were worn I might agree but only one is. He was trying to get off the phone and didn't even have my name so I could come in Monday. I hung up called Winner Ford in Cherry Hill and had a totally different experience I have an appointment first thing Monday and spoke with a helpful service advisor. Chapman will not be getting any future business from me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chapman Northeast Ford is the Best

By Melissa Lugo on 10/29/2014 at 3:35 AM. Helped by Nick Iervolino , Ken Nixon, Brandon Worrell.

This was a really positive car buying experience. They were so helpful, friendly and knowledgeable. I would highly recommend this dealership to anyone. Thank you for everything and I love my new car!!! Sincerely, Melissa Lugo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I leased a 2014 Ford Focus and I'm very happy with...

By aangel1213 on 3/4/2014 at 5:44 AM. Helped by Mike Foster.

I leased a 2014 Ford Focus and I'm very happy with the car. Mike Foster is great, he is so helpful and friendly and really worked with me to help me find the best car and the best price. He really put me at ease and helped make this a very pleasant experience. I would not deal with anyone but him even though everyone there is very nice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just purchased a Ford Escape! I am very happy with my...

By kitkatlisa on 2/22/2014 at 9:13 PM. Helped by Bob Sock.

I just purchased a Ford Escape! I am very happy with my decision to purchase this vehicle with the help of your sales representative Bob Socks. He took the time to listen to our questions and concerns. We were undecided about what kind of SUV we even wanted. We have been to many dealerships and I can tell you we have not been too thrilled with our experiences. Bob helped us find what was in our price range and the specifications we were looking for. He was very friendly and very knowledgeable about the vehicle. Our overall customer service was exceptional! We will be back again, and sending our family and friends!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Chapman Volkswagen is horrible. This is the worst...

By sherperr on 1/25/2014 at 9:51 PM. Helped by scott- mechanic, renee receptionist.

Chapman Volkswagen is horrible. This is the worst service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time must be a charm because they fixed everything. How can you fix something that I was constantly told was never broken? Service receptionist had an attitude with us. When we asked to speak to a service manager our mechanic got on the phone and said he was the assistant service manager, which we later found out was not true. Called main number to get Volkswagen Service Managers name, got third degree from operator wanting to know why we wanted his name. I have had new cars from Honda and Toyota, never had any mechanical or service issues. I have had nothing but trouble with both since my VW purchase. Will never by another car, Ford or Volkswagen from Chapman as I have a bad taste in my mouth from my dealings with Chapman.

I would not recommend this dealer.