Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, Patient, & Helpful!!!

By Kmonique10 on 12/10/2018 at 2:42 PM.

Derrick was very helpful without being pushy at all. He was very patient, even with my husband, who was a little hard to deal with! Derrick made the car buying experience excellent and made me feel good about my purchase! I would definitely entrust my next car buying experience to Derrick!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charles Barker Lexus has consistently good preformance

By H&S on 12/7/2018 at 7:27 PM.

We bought a 2019 RX 450H Lexus from Mohamad (Mo) Mayassi in Newport News Va during the December to Remember Lexus sale. Mo did a really nice job and he was a pleasure to work with. Having owned many Lexus's over the years we knew what we wanted and Mo worked hard to help us get a deal we are happy with and believe was fair. We compared other luxury SUV but decided in the end we like Lexus cars and the service they provide during the life of their products (both Newport News and Va Beach have excellent service departments).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Best deal up front with no stress"

By Forever Car on 12/6/2018 at 2:09 AM.

I was in the market for my 4th Lexus, (first 3 purchased out of state). After 30 years of not buying in Virginia, I decided to contact Charles Barker in Newport News. I spoke with Mohamad Mayassi over the phone, and was invited to come in for a test drive. When I walked into the Dealership, I immediately had flashbacks to previous experiences with other local dealerships, which was not pleasant. After sitting down and talking with Mohamad, I had a strong feeling this man was going to sell me a car. He did not pressure me. I made my needs known and after talking with his GM, I was presented with what turned out to be an unbeatable offer. Not to mention, before accepting the offer, I was in touch with numerous Lexus dealers up and down the east coast looking for a better deal which I did not find, with the exception of a dealership Florida, but the $400 was not worth the travel. After 4 days of searching, I called Mohamad and told him I was ready to close the deal that day. I am now "Riding With Charlie." Deola Smith

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassel car buying

By Buf52 on 12/3/2018 at 5:45 PM. Helped by Shawonda Massenburg.

I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. All of the information I needed about my new car was furnished to me either by phone or the Internet. The final purchase agreements were made prior to my driving to Newport News. All I had to do was go down to the dealer, sign the necessary paperwork and drive away with my new car. Everything I wanted was ready and waiting for me when I arrived. It doesn't get any easier than that. Mohamad Mayassi, along with other supporting staff members met and kept all promises and commitments made over the phone. They even thought of a number of miscellaneous things that I would want or need that I had forgotten to mention.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car buying experience ever.

By MrBolser on 11/28/2018 at 3:16 PM. Helped by John Gaskins.

I reviewed and searched extensively for my first luxury sedan and the people at Charles Barker simplified the entire process and made things very easy. My salesman, Patrick "Frenchy" Antar was the best. I didn't get the normal anxiety associated with a car purchase at all. He did everything perfect and after the purchase I found a dent in the front end. I was 600 miles out of town, sent an email and was called immediately. I was reassured it would be fixed the right way and the day I took it in to be looked at they sent me away in a loaner and had my baby in the back being repaired and painted. You don't get that just anywhere. John Gaskins in service was amazing my putting my car in immediately and setting the example for what customer service looks like. He is an absolute professional and lets you see what buying a luxury vehicle gets you. Thomas Cahoon, the general sales manager was also a consummate professional. Anything Patrick needed to get the sale done, he didn't hesitate and actually spent time talking to me and not just treating me as another source of income. As Patrick stated from the beginning of this process, his job as my salesman didn't end with the sale but it only began. He is living up to it and I do look forward to buying my next Lexus from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car buying made easy!

By burchdj on 11/26/2018 at 2:20 PM.

Derrick is very personable and helpful. We spoke before I came in and he had the vehicle I was interested in up front and ready for a test drive. Even though I was buying a used vehicle (not a Lexus) he really took the time to make me feel comfortable with my purchase. It wasn't rushed but it was still a quick process once I made up my mind. By far the most relaxed car buying experience I've ever had!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent working with Derrick!

By Bthom on 11/21/2018 at 3:44 PM. Helped by Shwonda.

Derrick was knowledgeable, helpful, courteous & friendly. When a problem arose, he was quick to rectify. Would gladly recommend Derrick & Charles Barker Lexus. Excellent pleasurable experience!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

The old switcharoo

By TimMalPat on 11/10/2018 at 10:19 PM.

John Keck and Tony Rutherford, the whole staff, were super nice and understanding during our recent dealings with Charles Barker Lexus NN. No questions asked and they provided a resolution to our issue that was better than we anticipated. We love our new 2018 RX350, it is one bad ride...for an SUV. Tony tell your friend "you're welcome".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A perfect purchase from beginning to end

By LilyHenry on 11/10/2018 at 4:47 PM.

The dynamic trio of Thomas, Tony and especially, Mohamad Mayassi, led to the swift purchase of our family's "forever" car. Each one brought their expertise and knowledge to the table and treated us like we were their only customers. Attention to detail, exceptional customer service and quality of care are just a few things that come to mind. Without hesitation, I feel more than comfortable referring interested friends and family to this dealership which we made the 75 mile trip for. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We Purchased Our Dream Car- Lexus RX 350

By chele1L on 11/7/2018 at 2:54 AM. Helped by Shawonda Massenburg.

Our Salesman, Mohamad Mayassi, was very friendly and courteous. He was knowledgeable about the Lexus' at Charles Barker in Newport News, Va, and listened to US for what WE wanted. He wasn't pushy. He wanted to help us find what we wanted and be happy. He treated us like family, as we did choose to join the Lexus Family. WE definitely found our vehicle that WE LOVE!! Tony Rutherford was absolutely sincere, friendly, and helpful throughout our whole experience and we had an excellent customer service experience! Shawonda Massenburg was so pleasant and polite, she made the finances paperwork smooth and organized that is was worth it! excellent customer service ALL AROUND. Love Charles Barker Lexus- We now own our Dream Car!!! (I love my parents for taking me there!! )

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of 2018 RX350

By pwheel22 on 11/6/2018 at 2:13 AM.

Mohamad Mayassi was my salesman. He is empathic to the needs of others. I find him to be open and honest. You can express an opinion and he will listen without criticizing. He is extremely knowledgeable, enthusiastic, compassionate and devoted. Thomas Cahoon is very professional, has a positive attitude and a good listener. Tony Rutherford is just like your country friend. He has a great sense of humor, competitive, very professional, candid and always in a good mood. It was a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful, favorable, stress-free buying experience

By Totally Satisfied in Williamsburg on 10/31/2018 at 9:29 PM.

From the moment the dealership door was opened by Mohammed for my wife and me, we were treated with the utmost hospitality and attention. We were asked what we wanted and every accommodation was made to meet our needs. We were fully satisfied with the deal and our extremely gracious treatment. It was obvious from the beginning that they wanted to make an honorable, fair deal, which set my wife and me at ease . I am absolutely thrilled with the Lexus ES 350 and have a hard time staying out of it. It's an amazing machine. I'm looking forward to a long, pleasant, stress-free relationship with Mohammed and Charles Barker Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Lexus 500 purchase. A pleasure

By Patty on 10/31/2018 at 5:36 PM.

Mohammad Mayassi our salesperson made buying a new car(something I dread) one of the most stress free purchases ever. He was professional,knowledgeable,caring and treated you like a friend not a customer . Mohammad and Tom Cahoon (general sales manager) went above and beyond to get us the best deal. Tom took it apon himself to make phone calls to get the best deal. That’s never happened before anywhere. Shawonda and Tony made the handling of the loan paperwork very simple and were very friendly. When we buy another Lexus and we will we are going back to our Lexus family and definitely asking for Mohammad . Best car buying experience ever!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service - Friendly People

By Robert Stephens on 10/26/2018 at 9:11 PM.

I recently bought a hybrid from Charles Barker Lexus. My salesperson, Mohamad Mayassi, was very friendly. He was quite knowledgeable about the vehicle and I never felt pressured to buy. I also interacted with Thomas, the showroom manager, and he was very helpful as well. This is the third Lexus I have bought from them and I can't recommend this place enough. You can't go wrong with them. I also use their service department and they are the best I've ever used. They repair the vehicles quickly and the work is always done right. The service staff is also very warm and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service and very professional.

By Ms Hope on 10/26/2018 at 10:38 AM.

Derrick is so professional and very knowledgeable. When I first started dealing with him I wanted a specific car. When I found out they didn’t have it I hung up with him and was kind of done with my search for the VA area. However, that didn’t stop Derrick from still doing his search behind the scene to make sure he can satisfy my want. Not only did he find the vehicle I wanted brand new, but he also drove all the way from Newport News to the VA Beach location to come do business with me. He was more than helpful, offered me different options, informed me of different alternatives to meet where I wanted to be financially, and even worked on my behalf to meet the dollar amount I wanted for a more expensive vehicle. Thank you, so much for all you’ve done for me. You have made me very happy and my experience there was great. I look forward to working with you again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Experience Ever

By pw on 10/18/2018 at 10:41 AM. Helped by Shawonda Massenburg.

Mohamad Mayassi exhibited outstanding customer service while helping us find the perfect car to buy. He established a friendly yet professional environment which allowed for a very pleasant experience. I would recommend Mr. Mayassi and the Charles Barker Lexus dealership to anyone looking for a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Sales Experience

By scott on 10/8/2018 at 5:26 PM.

Helped my in-law's purchase a new vehicle last week. Mohamad and Tony were excellent to deal with - understood what I needed to accomplish and went above and beyond to help make the sale as smooth as possible. Mohamad is actually the first car sales person I have ever added as a contact on my phone which says it all.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Derrick was great

By Raleigh on 9/30/2018 at 8:39 PM.

Derrick was knowledgeable, patient and easy to talk to. He is not pushy but will help you make a good car buying decision. This is my second Lexus purchased at this dealership and everyone was very enjoyable to work with. Best Raleigh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another excellent visit.

By cloyalh on 9/30/2018 at 11:16 PM.

Since I moved to the area this has been the dealership I use. this is my second vehicle purchase from this dealership. The staff is always warm and very helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing car buying experience

By Rusty on 9/24/2018 at 7:12 PM.

My experience at Lexus Charles Barker was nothing short of exceptional. At the get go, Mohammed helped me through the whole sales cycle (which was less than an hour). Mohamed is not only top notch at his job, he also does his bit for the local community (the main reason I decided to buy my car locally at Newport News). Mohamed along with his Team - Tony and Shonda made sure that I needed only a couple of hours to walk away with my shiny new RX350L. I would highly recommend anyone wanting to purchase a Lexus to consider the Newport News location (specifically Mohamed and team) and you will not be disappointed. I am for one super excited to be a Lexus owner. Thank you guys for the amazing car buying experience. .

I would recommend this dealer.