Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Excellent Sales Experience

By scott on 10/8/2018 at 5:26 PM.

Helped my in-law's purchase a new vehicle last week. Mohamad and Tony were excellent to deal with - understood what I needed to accomplish and went above and beyond to help make the sale as smooth as possible. Mohamad is actually the first car sales person I have ever added as a contact on my phone which says it all.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Derrick was great

By Raleigh on 9/30/2018 at 8:39 PM.

Derrick was knowledgeable, patient and easy to talk to. He is not pushy but will help you make a good car buying decision. This is my second Lexus purchased at this dealership and everyone was very enjoyable to work with. Best Raleigh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another excellent visit.

By cloyalh on 9/30/2018 at 11:16 PM.

Since I moved to the area this has been the dealership I use. this is my second vehicle purchase from this dealership. The staff is always warm and very helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing car buying experience

By Rusty on 9/24/2018 at 7:12 PM.

My experience at Lexus Charles Barker was nothing short of exceptional. At the get go, Mohammed helped me through the whole sales cycle (which was less than an hour). Mohamed is not only top notch at his job, he also does his bit for the local community (the main reason I decided to buy my car locally at Newport News). Mohamed along with his Team - Tony and Shonda made sure that I needed only a couple of hours to walk away with my shiny new RX350L. I would highly recommend anyone wanting to purchase a Lexus to consider the Newport News location (specifically Mohamed and team) and you will not be disappointed. I am for one super excited to be a Lexus owner. Thank you guys for the amazing car buying experience. .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable, considerate

By Tishpish on 8/31/2018 at 7:42 PM.

Very helpful in my decision making process. Willing to answer all questions about the vechile and pricing. Not pushy or overbearing. Made the purchase process very comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quality, efficient and well run business

By Paula Scruggs on 8/27/2018 at 10:51 PM.

Had a wonderful experience at Charles Barker with Derrick Nichols. We knew we wanted an RX 350 and we were in and out in two hours. Derrick was professional, and respected the fact we had done our homework and were ready to buy. What a nice experience. The dealership was quiet, beautiful and clean. Employees were delightful, and customer service was excellent. Thanks to the Charles Barker dealership, Tom and his team and especially Derrick who was not pushy at all. That was refreshing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Excellent Purchasing Experience

By Ralph on 8/25/2018 at 6:51 PM.

When we decided to replace our SUV, we immediately called Patrick at Charles Barker Lexus in Newport News, since he gave us such great service two years ago when we purchased a Lexus sedan. We told him the type of vehicle we were looking for and he immediately began his search for an ideal car. Later that day he called and told us about a 2016 Toyota RAV 4 Limited that only had 14,000 miles and was in "like new" condition. We made an appointment to see the car the next day. Patrick had the car waiting for us out front so that we could take a test drive. He took time to describe to us all the details of the equipment on the car and the technology behind each feature. After the test drive, Patrick showed us the car history from Carfax and offered us the car at a very fair price.. We decided to purchase the vehicle and within two hours, Patrick and the staff, had us ready to drive home. Patrick even put a red bow on top of the car and took our photo with the car. If you want a great vehicle and buying experience, call Patrick at Charles Barker Lexus Newport News.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By Jeremy M on 8/20/2018 at 2:35 PM. Helped by Jane Tucker.

I can't recommend enough, working with this great group of folks. I found a used car on Auto Trader I wanted to purchase. Contacted the dealership and spoke to Patrick Antar. Patrick was great to work with. He made the purchase process very easy and is very knowledgeable. Even with a couple of hurdles from my lender, Patrick and Thomas were quick to respond and very accommodating. We were able to get everything nailed down, booked a flight for the next morning, Patrick even picked me up at the airport. Finalized the purchase with Tony and Jane checked me out. I only mention each person by name because each person was a joy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By Tasha on 8/18/2018 at 8:23 PM.

Derrick was awesome! My husband and I truly enjoyed our experience! No pressure, just honest customer service. The entire team was great! We would refer friends and family and would buy from there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By JB & ES on 8/18/2018 at 6:04 PM.

We just completed our third purchase/lease from Mohamad Mayassi, Best experience yet. He always goes above and beyond to make us feel like valued customers. It is a real pleasure working with him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Low-key car buying experience.

By 2 cats on 8/9/2018 at 8:46 PM.

My initial contact with dealership was a phone call (unbeknownst to me the dealership was closed for the day). Jane was very patient and answered every question I asked. The next day I came to the dealership and met Derrick Nichols. He asked a few reasonable questions, determined what we wanted, and we finished the sales paperwork an hour and five minutes later.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome salesman!

By Sadie456 on 8/8/2018 at 5:05 PM.

Derrick was a very honest, friendly salesman. He was very patient and worked with the dealership to get us the best deal possible. Unlike most car salesman, Derrick put the customer first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth, courteous and excellent sales transaction.

By Tracy & Laura on 8/2/2018 at 8:31 PM.

This is the second car we have purchased from Charles Barker Lexus and working with Mohamad Mayassi. The customer service that Mohamad delivers is first class. He was knowledgeable, courteous and respectful of our needs. Both times Mohamad found the car we were wanting and worked with finance to get us into a payment we were comfortable with. We have been very pleased with the dealership as a whole.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Courteous, knowledgeable Sales representative

By Mark & Sandy on 7/30/2018 at 1:20 PM.

He asked us about our needs and desires in an SUV. Comfort, style, color, interior were things we focused.on.We had a test drive and he showed us many technical features of the premium level Lexus, including keeping in lane and emergency braking/stopping. We explored leasing as an option and ended up with a good 48-month lease deal. Mo was very patient in showing us the use of the voice commands and features of the 12.5 in. screen for navigation and other uses. Mohamed Mayassi gave us the best car buying experience we have had over the past 14 years. Mark & Sandy Anderson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service and attention to your needs

By jtmoore on 7/16/2018 at 1:07 AM.

Mohamad Mayassi was exceptional. He fit me to the right car, design, color and amenities. This is my first time buying a Lexus and really my first time in 15 years buying a NEW car. It was a very pleasant and enjoyable experience. My interaction with the sales manager, Tony Rutherford, was also exceptional. They know how to treat their customers and know that I will highly recommend them. Thanks for making my buying experience so pleasant!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXELLECENT SERVICE

By tracy2114 on 7/15/2018 at 7:34 PM.

Outstanding customer service and if you are in the area please ask for Mohamad Mayassi. Really nice salesperson and really care about his customers and I couldn't have asked for anyone better. Tracy Davis

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience

By Micah470 on 7/7/2018 at 5:01 PM.

Frenchy was very pleasant, helpful, and thorough. The staff was friendly and professional. Good deal on the car and it was a great experience overall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service

By Drina on 7/4/2018 at 12:39 AM.

Derrick was extremely professional and knowledgeable of the RX350. He made purchasing this vehicle a breeze. He attentiveness to my needs as a customer was A+++. I highly recommend that if you're in the market of purchasing a new vehicle, that you go see him; you won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, fast and helpful

By Ncadsap on 6/25/2018 at 4:42 PM.

Best certified Lexus dealer. Dont need to go to DMV to get tags. Fast and easy. Frenchy was also informative into using the features. Outsranding service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Lovecbl on 7/1/2018 at 3:55 AM. Helped by Shadhawna.

I just purchased a Lexus Hybrid. The entire team was so friendly, professional and helpful through the entire Process. Patrick, Shashawna were amazingly aware of my needs and my desires. They showed me just the car I wanted. Patrick explained the entire audio system to me and explained in detail all I needed to know. Shasawna walked me through the maintenance plan and she was very knowledgeable. I have been dealing with Barker Lexus for over four years and would not even consider going elsewhere My thanks to the entire team and that includes office staff and service department. .

I would recommend this dealer.