Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and deal!

By Stephanie on 5/26/2019 at 3:13 PM.

Would highly recommend Stiles T. in your vehicle purchase endeavors. He was extremely helpful, caring and attentive to needs. He was communicative and always responsive when it came to finding what was right for me and my fam over the course of 2-3 weeks. Thank you for helping us get into our new vehicle and for the best deal we could ask for!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not fair at all

By Hoan on 5/8/2019 at 8:21 PM.

If you want to save money, you have to refer other dealer price before you make decision. I am unhappy about sale team services. Call maurice for final deal that he can give me but i never feel happy. My problem is give them my credit card number to hold a car and did not release money when i found better deal.

I would not recommend this dealer.

Overall Rating

3.0  

2   Customer Service
2   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Oil Change

By Mrsprice on 4/2/2019 at 10:23 PM.

This a great place to go to. At times they do not acknowledge you when you arrive. The big issue I have with this place, I was informed by a young lady that they send there technician home At 5:30pm but they close at 7:00pm. I work in Portsmouth this so unfair to the consumer. i was unable to get an oil change. This should be advised on the website.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales and Service!

By 2012 Stormtrooper on 3/17/2019 at 9:14 PM.

Michelle Bozeman and all of the first class Charles Barker Service Dept. Team have always been there for me, from my new Toyota buyer’s courtesy seminar to each one my follow-up maintenance visits!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant experience

By Gene on 3/5/2019 at 3:00 AM.

Bought my 2018 Nissan Rogue from Ray. He was very friendly and answered all my questions. Great selection of vehicles and they worked with me on my trade in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience @ charles barker. Talk to Stiles Tanksley !

By AK on 2/14/2019 at 1:43 AM.

I recently bought a 2017 Range Rover Sport. I drove 3 hours from DC to VA beach to buy the car. Great experience. I had discussed everything with the sales person (Stiles Tanksley ) prior to arrival. We had negotiated the price and the trade in. All financing was in order...the process was very simple and straightforward. I highly recommend you work with Stiles on your next car purchase there! Very simple and easy guy to work with. Made my car purchase a breeze! He was always very responsive. I probably exchanges over 200 text messages and I always got a response to any question or comment I had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They will have your back!

By Eric and Joy Quinanola on 2/6/2019 at 1:52 AM.

This is the 3rd time we came back to them to purchase a car. We were just satisfied and happy with our car buying experience with them, that when we needed cars for our kids it was a no brainer going back to them. Especially Mr. Ray Aiden - so honest and trustworthy that he will have your back when it comes to buying a car. We never felt any of the high pressure and stress that comes from buying a car in the other typical dealerships. He went above and beyond making sure we get the best deal for what we could afford. We have always come out happy and satisfied. Thanks again, Charles Barker Toyota and Mr. Ray Aiden! For sure we will be going your way again soon! Eric & Joy Quinanola

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Customers are only tolerated

By ToyotaNeverAgain on 1/10/2019 at 7:53 PM.

My wife talked me in to buying a Toyota truck and against my better judgment I agreed. It took over 7 hours to make the purchase, mostly sitting while the sales guy was doing who knows what. I wanted side steps & a tonneau cover installed. A couple of days was the response. A couple of weeks was the fact - and It wouldn’t have been that fast if I had not called to check the status. The service department seemed surprised when I brought the truck in for the work. They put on the steps, but refused to put on the Toyota factory tonneau cover - it had to go to an off- road place. Bottom line, the staff acts like they’re doing you a favor if they do their jobs & don’t care that you’ve dropped $40-50k for their product. I should have gone with Ford, or waited for the Jeep Gladiator. Couldn’t have done worse.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW !

By NicholsonR on 11/30/2018 at 6:18 PM.

Charles Barker has been a God send. From the very first phone call I received from Stino up until I drove off with my new baby, I was kept in the loop about EVERYTHING. I admit I was a challenge with my requirements as well as not the best credit out here BUT Stino prevailed and now I am proudly driving my new Altima. The other staff was also, too, truly amazing. I came in to wrap up the sale with a terrible headache just dealing with the car buying process and the lady at the reception area offered me a snack, water, and Tylenol. The finance gentleman worked his magic and was able to get me a good monthly payment as well as warranty. He also went above to provide whatever he had to get my children to settle down. Football it was and he, or the rest of staff, never showed any frustration with my kids or myself. They even gave them snacks :) To all of you at Charles Barker, Laskin Rd, THANK YOU ! Honestly, if you are in the car buying process LET THIS BE YOUR FIRST AND LAST STOP. They truly treat you wonderfully with no pressure. Just when I started to get discouraged, they got me approved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By fletch0206 on 11/8/2018 at 10:51 PM. Helped by Lydia Green.

Best vehicle purchasing experience that I have had to date. Ray Aiden was extremely helpful and professional as well being very receptive to all the questions my wife I had about the car we purchased. Ray was very informative and there was no sales pressure, so it was very easy to come to a decision on a vehicle and feel good about my choice. I have had only good experiences with CB Toyota and I am looking forward to that continuing in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as a first time buyer

By kimberly22 on 9/24/2018 at 8:48 PM.

This was my first time buying a car from a dealership and I could not have have a better experience. Paul was great; he was very communicative, worked hard to get me the best deals and made the process easy and comfortable! Highly recommend buying a car here!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not trustworthy!

By cagray on 9/18/2018 at 12:51 AM. Helped by Darrick Williams/ Service.

This may or may not be the reasoning for the way this played out but either way, I'm a woman!!! A couple of months ago my Toyota 4 runner just died on the side of the road. I had it towed to Charles Barker Toyota where they disagnosed the problem as the alternator and the battery. The charges were a little short of $1000.00 which I paid and left thinking all was well. A couple weeks go by and my truck won't start, completly dead. I lifted the hood to discover that the battery cables on the new battery had never been tightened down and the bracket that holds the battery in place had not been tightened and was now missing. When I went in to tell the dealer there was never an apology offered or any compensation. Fast forward a few more weeks and I need a state inspection and I notice when I brake it pulls to the right. I show for my appointment and am told for it to be looked at it will cost me $125.00. They take it back to have a look and come to me with what my problems are and the cost will be $3683.17 for brake calipers and a long list of things they feel I should do. They rejected it for state inspection also. I demanded my truck be brought around no work done and a made a promise to never return and that includes to purchase another truck which I am in the market for at this time. Buyer beware, its about as dishonest as I've ever been treated. I did get it repaired within 3 hours and state inspected for $349.19 and a local garage!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience

By wlk216 on 9/11/2018 at 3:00 PM.

While shopping at CB Toyota, all sales associates were extremely helpful, informative, and not pushy. It was very stress free experience. Ray, our sale person, was very polite and professional. He really went to the extra mile and we appreciate it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks Team Charles Barker!

By Sam on 9/4/2018 at 6:49 PM.

I went to Charles Barker on Wednesday afternoon, met Ray Aiden and was driving the new 4Runner by Saturday! Ray was very helpful in explaining my options for the new car, financing and the trade-in. Also thanks to Maurice McHenry, Ben Houston and General Manager Tim Rayfield. Love the new 4Runner!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
3   Overall Experience
1   Quality of Work

Customer Service/Service

By Boomerbuster123 on 9/3/2018 at 11:14 PM. Helped by Unfortunately we did not get names.

I tried to submit detailed information to CB direct. If CB would like to call me, I would love share our not so great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous

By Me on 8/28/2018 at 5:46 PM.

Great service and good team especially Ray and the rest ofCharlies team. Apparently it is a good idea to buy a new car every 5 years or so😳

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Dream Truck

By Tacomaowner12345 on 8/23/2018 at 10:42 PM.

Before I could even walk into the building Ray Aiden was waiting for me. We had spoke on the phone. He was very courteous and gave me top notch service. The paperwork was quick and painless and as I was leaving he took the time to go over all the features of my new Tacoma that would've taken me months to find. I cant say enough nice things about the experience I had with the staff. Josh Dail the general manager personally asked how everything was going and brought me and my fiance waters. Dont go anywhere else these guys are the definition of pros!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Toyota fan for life on 8/21/2018 at 4:49 PM. Helped by Tom Torres.

One of the greatest car experience I have ever had I am 100% satisfied from now on I will be buying all my vehicles from Charles barker. Tom Torres did an outstanding job from beginning to the end also the Financial lady was outstanding I am a lifetime member

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By MHcar123 on 8/20/2018 at 8:57 PM.

Mr. Miles was wonderful and explained everything to us in detail! He made sure that we understood everything from the get go and showed us all the features the vehicle had! I would highly recommend him as a sales consultant and Charles Barker Toyota is the best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Use of Our Time

By 2New2018Toyotas on 8/19/2018 at 3:11 PM.

Can't say enough good things about Paul Bunch! He took the time to contact me via FaceTime overseas on a business trip to learn what we were looking for in a vehicle, then set up an appointment for a test drive upon my return. More than anything, Paul respected our time and hard earned money. He made sure when we entered the dealership we simply had to test drive and decide if the applicable vehicles were right for our family. The paperwork was filled out and the prices were already very competitive. He's the antidote to the pushy, sleazy car salesman experience! Our total time in the dealership was less than 90 minutes!

I would recommend this dealer.