Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very happy with the hole process

By Rickdoolittle on 7/13/2019 at 12:21 AM.

John Cash is very good salesman who is looking out for the customer and the dealership. This is not the first car I’ve purchased from John and will not be the last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Son's 1st truck

By Chad on 6/8/2019 at 11:41 PM.

What a great place to work with in buying a vehicle! Our search started online with a truck that was on the web for less than a day. We had been looking for over 6 months. Once I sent my email to inquire about the vehicle, I had a response back in less than a couple of hours from John C. He and I discussed prices and truck details as I was an out of town buyer. Once we got to a point that it was worth a visit to the dealership, we had the opportunity to meet and deal with Charles H who helped us look over the vehicle and close the deal. Two great sales team members working together to make us feel special and satisfied of our purchase. Needless to say our son is excited about his new ride. Thanks guys for a great buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2008 Chevy

By Brycen on 6/5/2019 at 11:35 PM.

So easy and helped me when i had No idea what to do. I am Young and this was my first car. Nice honest people

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Sales Experience!

By KeriGrace on 5/24/2019 at 6:21 PM. Helped by Brian Boyd.

I spoke with Brian Boyd on the phone and when I arrived from Raleigh he had the perfect car selected for me just from my short description of my needs. It was a seamless process and I was back to Raleigh in my gorgeous new Tahoe in no time! It was absolutely worth my drive and I would recommend this dealership to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the BEST Car Salesman I have ever had

By Awesome Car on 5/22/2019 at 1:22 PM.

I seen the car I wanted on Saturday after they had closed, so on Monday when I got off work at 5 I went straight there arrived around 6 .Charles Hillard met me in the parking lot and I was out of there and home buy 8. They close at 7 so Charles stayed after to show me how to work the features on the car sorry Charles but I am very thankful cause I sure would be lost. Charles you are the best.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

great people bad service done on my sierra

By bad service techs at charles boyd of henderson on 5/15/2019 at 3:10 AM.

took 14 sierra in for oil change throttle body and trans fluid flush .... got it back and and a several days later i noticed smoke when i started it up and oil pressure was not not in same range as normal . long story short it was over filled with oil the throttle body was half cleaned i took it back and they corrected issues ... at this point im not sure if engine is hurt from this or not .. i talked with the the service manager and he said in his opinion it wouldnt hurt the engine being overfilled with oil, even when the owners manual says otherwise .... even if he is right i will not be going back my confidence in their service techs is gone ... at the end of our back and forth i asked to speak with Charles boyd and a younger gentleman showed up and introduced his self as a boyd he did not add any value to the situation ... just want to get this information out there so people can at least check behind these guys after a oil change or a service is performed here ..... it may save you alot of time and money .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go to this Guy

By Kqenoch on 5/2/2019 at 2:57 PM.

I saw my car online and called Charles made an appointment to look at the car. Very fast service very kind guy and he did everything he could to make I walked away happy. He worked a bunch of things out with my bank and made it happy the first day of me seeing the car and testing it out. I walked away with it in a couple hrs. He’s the best highly recommended

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Best sales agent ever.

By Tennille102 on 4/18/2019 at 6:15 PM.

Diane made my process smooth and easy. And I was offered a great deal. I would really recommend going to Diane she very sweet and enthusiastic about making customers happy.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Cadillac corral

By Ralphbeth on 4/13/2019 at 2:33 PM.

I was taken back as soon as I entered the dealership the amount of Cadillacs avail to look over was nice and also Diane the sales person was amazing ..the sun was shining and the sky was blue and it matched Diane’s personality and eyes it wanted me to buy a blue escadle .as it worked out Diane got us into a beautiful Silver 2018 escadle that fit our budget and it was amazing how easy everything was very injoyable thanks Diane for making our dream come true

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By The Burnettes on 4/10/2019 at 2:41 AM.

We can’t say enough good things about this dealership. Our sales person , John Cash was amazing. We never felt pressured and everyone went out of their way to make us feel like our vehicle purchase was as important to them as it was to us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Cmerritt on 4/7/2019 at 7:42 PM.

My sales experience with Mr. Hillard was a very relaxed and positive one. His generosity made me feel at home. I like dealing with him because he was down to earth and not pushy at all. He was referred to us by the service department by Tony Crabtree. Mr. Hillard treated you like a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Customer Service

By Marcia222 on 4/6/2019 at 12:17 AM.

Best experience yet buying a car! Did not have to stay all day to work out the deal. Diane was wonderful. Will definitely buy my next car here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Day123 on 4/5/2019 at 8:37 PM. Helped by Frank.

Diane was wonderful . She helped me from day one getting my truck. All the staff was wonderful and pleasant. I recommend Charles Boyd Chevrolet and Cadillac dealership. Thanks Diane Wessner. Frank the finance person was wonderful he got me approved fast . They made buying a car experience very easy. Thanks to everyone

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Virginia to North Carolina

By Tom of Surry on 4/5/2019 at 8:21 PM.

All in All, a very friendly and professional staff. Very knowledgeable sales consultant Thomas Mosley was able to field all questions and very friendly and easy going. Was pleased to meet both Charles Boyd and Brian Boyd adding to the overall experience. I recommend anyone looking for a good deal and a pleasant experience, along with a good selection, it is well worth the drive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent service from excellent people

By RamFan on 4/2/2019 at 7:16 PM.

Bought my dream truck from this dealership! The entire experience was exceptional! From the moment I called on the phone all the way through the time that I traded my truck in and left the lot with my new one, I was treated with outstanding customer service from literally EVERY employee in the building. Definitely come by if you’re looking on the market, you won’t be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service. Excellent dealership.

By Averyh on 3/30/2019 at 6:43 PM.

This dealership is amazing. They try and find the best deals and make sure you leave a happy customer. Charles Hilliard Jr. Went out of his way to make sure we had the best service. They are all smiles and very nice. They explain everything to you in great detail so nothing is snuck on you. If you have questions or anything they are so willing to help. They are always there for their customers and community. I would reccomend the Charles Boyd Chevrolet of Henderson and Charles Hilliard jr to who ever is looking for a new and improved vehicle. Best dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Diane!

By Happy Denali on 3/29/2019 at 11:53 PM. Helped by (He helped us with the actual purchase paperwork; can't find his name).

Best buying experience ever! Car/truck buying is so often a painful, frustrating process that can leave you with a bad feeling when it's all over and you feel like you paid too much for too little. NOT SO with Diane and Charles Boyd of Henderson! We were treated with respect, we were not pushed, we were given all information we needed - and some we didn't know we needed! - and we came away with a great truck and were happy with the deal we were offered. Diane was the best auto salesperson I have ever dealt with. She went above and beyond all the other salespeople we dealt with at other dealerships during our shopping process for a truck. She was extremely knowledgeable about all the trucks at the dealership so she could offer comparisons between models. She knew how to operate all the functions of the trucks and helped us with OnStar, Wi-Fi, and Sirius XM set ups on the truck we purchased. Diane handled everything we needed to get new tags and insurance, and set up our appointments for purchase and receipt of the truck, and the additional services we needed. We enjoyed her enthusiasm and kindness, and her helpful attitude. It is obvious that she really enjoys her job and helping people! Russell Boyd and another employee helped us through the purchase process and were very helpful and patient with my many questions. Charles Boyd also met with us personally and helped us through the process. How often does the owner of the dealership sit down with prospective buyers and just chat? No pressure, no stress, just knowledgeable, kind, and patient employees and owner, setting the bar for other dealerships to aspire to. Thank you Diane, for all your time and patience to help us find the right truck for us!.... Very Happy New Truck Owners K and H

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and service

By Rose123 on 3/28/2019 at 8:10 PM.

The service is always great and everyone is nice and courteous! There is a very nice atmosphere to relax in while you wait to get serviced! Never takes very long before you’re done and on your way! I would not take my car anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience!!

By Tommy A on 3/22/2019 at 9:59 PM.

Since the time I walked through the front doors till the time I pulled away from the dealership my sales person Diane Asher handled my buying experience in the most perftional and personal way. It was a pleasure to meet the dealership owner Charles Boyd himself and all of his help. To sum it all up, out of all the years of buying vehicles businesswise and for personal use Diane Asher made this a pleasurable experience and she has made a new friend in me I will continue to buy my vehicles from her. Charles Boyd has one heck of a good sales person in Diane. Thank you Diane

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to shop for vehicles!

By nc0426 on 3/14/2019 at 11:52 PM.

Great buying experience I had to buy my new truck all staff was very helpful in the process of buying the truck highly recommended dealer for anyone!

I would recommend this dealer.