Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
3.7  
Overall Experience
3.8  
Price
4.2  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealer in South Carolina

By Brandon on 5/21/2019 at 2:42 AM. Helped by Jim, Josh.

They have great prices and take great care of their customers. It was a perfect experience. We set up an appointment, he was there had the car ready, and allowed us to test drive quickly. There were a few minor "issues" with the car and Jim made sure they were taken care of by his Mechanic Josh.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By 30Kicker30 on 1/11/2019 at 2:50 AM. Helped by Jim.

I am a very analytical person when it comes to finding a car to buy especially a used car. Having done my research in looking for a Subaru Forester, I continually had questions regarding the used car I was wanting to buy. Jim went above and beyond to insure the used car I bought was in the best shape possible at the best price. He allowed me to take it to have a pre-purchase inspection, and allowed me to drive it around as much as possible until I was comfortable buying the vehicle. With that, the parts of the car that I discovered that needed to be worked on, Jim was more than happy to fix any issue with the car before I drove it off of his lot. I highly recommend Jim, but if you are wanting to buy a used car, do your research and understand the vehicle you are looking at inside and out.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Don't waste your time

By JandV on 10/10/2018 at 3:21 PM. Helped by Jim.

I truly cannot understand how this man is in business. Jim is flat-out rude. We posed standard simple questions that one asks when considering purchasing a used vehicle, and his responses became increasingly more hostile. A toddler has better communication skills than this guy. I would highly recommend not wasting your time with Charleston Auto Sales.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best buying experience

By Akpasch20 on 7/2/2018 at 5:53 PM. Helped by Jim.

The owner, Jim made my car buying experience absolutely stress-free. He was very knowledgeable about every car that he had in his lot and was extremely nice. He was also nice enough to work around my crazy work schedule. I got my car for a great price and I am still enjoying every minute of my Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All Subarus all the time

By Bob Impreza on 6/29/2018 at 1:04 AM. Helped by None other than Jim.

Jim, the owner operator has a great business model: he finds Subarus at auction in good shape, reasonably priced and sells them at low markup.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealer experience

By Marxdspot on 12/7/2017 at 5:33 PM. Helped by Tyler.

The owner was very professional and knowledgeable on the Subaru he sold. His price stands firm due to the fact that he buys quality cars with no overhead needed. I would definitely recommend his business to any car buyer that is in market for a Subaru. His professionalism out beat Subaru of Charleston any day. And Tyler the mechanic was able to provide great knowledge on Subaru background as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the extra mile

By toddfruit on 10/26/2017 at 6:14 PM. Helped by Jim, Rachel.

We had a great experience dealing with Charleston Auto Sales! These folks are willing to go the extra mile. Traveled from Savannah, Ga to do business with them. Glad we did.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service I've ever received

By Zcarbuyer on 9/19/2017 at 10:53 PM. Helped by Jim.

This was hands down the worst experience I've ever had with a business and one of the worst experiences I've had with a human being, period. Jim was arrogant, rude and pompous from the minute I walked up. Encouraged me to get the vehicle checked with a mechanic and then refuted the entire report when I returned. Repeatedly walked out of the office when I was trying to discuss the car with him. Was impatient and curt when I was asking him about the car. He finally told me that he didn't care about my business and acted like I was wasting his time. Was finally so disrespectful, vulgar and unprofessional that I walked out of his office and canceled the deal. This dude is a xxxxxxxx extroardinaire. Do not do business with this company. Extreme was of time, effort and money. Really wondering how this guy is still in business. I hope he is not for very much longer.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Phenomenal Used Car Dealer

By Garelli on 9/15/2017 at 8:42 PM. Helped by Jim.

Honestly was my best experience purchasing a car. I am glad I checked him out and that I was able to buy my 2014 STI from Charleston Auto Sales.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Rude and unprofessional

By jimmie2304 on 8/27/2017 at 3:10 PM. Helped by owner.

We texted an offer of $1200 less than what he had it listed for, but instead of just telling me my offer was too low, he texted back, "Ha! Take my business elsewhere, as he doesn't like lowballs!" I texted back, That instead of just blowing off customer's offers, why not just tell me that my offer is too low but would like to earn my business and would I like to come and see the vehicle and see if he could earn my business. NO RESPONSE! Very rude and unprofessional dealer!

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Disappointed & misled

By subyfan on 6/16/2017 at 1:02 PM. Helped by Jim.

Initially, I liked the laid back, self-serve atmosphere, but after purchase there were problems with the vehicle that SHOULD have been addressed in the "inspection" each car supposedly gets. The owner tells you that he will take care of it but after purchase he doesn't care about you at all. I've waited for over 2 hours on site for my rotars to be changed and they never got to me, and for weeks I have been trying to get that done and they are apparently too busy to service their loyal customers for a 20 min fix that was their fault in the first place. MAKE SURE YOU GET INSPECTED AT ANOTHER PLACE BEFORE PURCHASE!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We got a great car here

By Bradley Leventis on 5/23/2017 at 2:51 AM. Helped by Jimmy.

My wife and I bought our Subaru outback from Jimmy at Charleston Auto sales a few weeks back. I was very happy with the quality of all 3 of the cars we test drove. In the end, we bought exactly the car we had been looking for ('03 Subaru outback) in great condition, for a fair price.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

This is a reputable business

By max on 4/1/2017 at 12:44 AM. Helped by Jim Gerow.

I first want to say, that this is a reputable business. The cars are no warranty/as is- so, my advice is if you don't know about cars yourself, bring someone who does, and get the car's history. The owner takes good care of them and ensures quality work is done to make them as safe and as reliable as possible, but they are used. We bought a 2008 Subaru Impreza WRX in early February. Drove it a week, then check engine light came on - turned out to be cylinder 4 misfire in what was a newly replaced engine - history fully disclosed by Jim - and it was one of the reasons I bought it, because I wanted a reliable car that would still last some good years for my kid. Took it to Suby Doctors - ended up after a lengthy time period of diagnostics, needing the engine replaced attributed to it being a manufacturer defect - a freak thing apparently. The parts were genuine Subaru, so they were under warranty. Jim came through for the labor costs related to replacement by the Suby Doctor staff. Long story short, Suby Doctors replaced the engine again and Jim covered the labor. We got our car back today. I can say that through it all, Jim represented his business as reliable and honest after our initial worry we would be out both money and car due to it being without warranty. There of course is a certain measure of expectation that a $10K car will last more than a week, and he came through with that integrity. Suby Doctors were very professional, direct, reliable, and seem to have a solid reputation as well. If you are looking for a used Subaru, rest assured that Charleston Auto Sales is an honest and reputable business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Happysubaruowner on 2/28/2017 at 12:04 AM. Helped by Jim Gerow.

Jim is a pleasure to deal with. I got a good deal and felt great after i drove away. He is honest and helpful and look forward to seeing him in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A very pleasant, no-pressure experience.

By Happy Forester Owner on 2/25/2017 at 8:38 PM. Helped by Jim.

I bought a used Forester. Jim responded quickly to all my information requests, and I look forward to using Charleston Auto Sales for maintenance of my Forester. I've had the car for a month now, and I remain very happy withe car and dealership. When I need to replace another car later this year, I expect to deal with Jim again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Dealer

By catlambert on 2/23/2017 at 5:59 PM. Helped by owner- Jim Gerow.

Terrible experience. Never expected a perfect used car, but I was told to call the owner if anything went wrong with my car. I had the car a week and it overheated, ac broke and the battery connections are fried. I called to have CAS look at it and was told "Gee sorry you have had so many problems buy my mechanic quit." Take it to the "subby doctors". When I reminded him that he told me to call him if I had problems- he told me to stop harassing him. Stay away he is dishonest and will rip you off.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

I bought a 2008 outback subaru from Charleston auto sales.

By Roslyn ward on 2/9/2017 at 8:45 PM. Helped by Jim.

My 2008 outback came in great condition. However it did break down after a few days. Jim was incredibly genormous and payed the cost of the repairs even though I had not purchased the warranty. The car buying environment was very easy going. No pressure to buy and great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people, fair prices

By Ken B on 1/10/2017 at 9:13 PM. Helped by Jim and the techs..

I had a good experience here. I paid below retail and the car was in great shape. I would recommend anyone looking for a used Subaru at a fair price to go here first before the Subaru dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

no pressure sales, low (realistic) prices, high integrity

By uvarovo on 1/8/2017 at 2:12 AM. Helped by Jim and donot remember the tech guy....

Was looking at this place since 3-4 years ago when was looking for Subaru for my daughter (then ended buying it from private party). This time they had a few great candidates to look at. Re-read other people reviews - all turned to be true with my experience: no pressure sales, low (realistic) prices, high integrity. They had great selection. I ended up getting Forester not listed on the site yet. Jim was great through entire process! But then more... Drove away - check engine light came on. Called Jim in panic - he said bring it back (remember I paid and drove away - purchased as is, no warranty). Code was for cath. converter. He said no problem - we will replace it. What a great place and folks! Recommend! PS Below in this review it is asking "Were you left alone for more than five minutes at any point during your buying process?" Well Jim was there when I needed him and he let us be otherwise - great no pressure buying!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Experience

By Bought Outback and will be Back on 12/2/2016 at 12:30 PM. Helped by Jim Gerow.

What I liked about shopping for a car here, was that there was zero pressure, i was allowed to take my time, there were plenty of clean choices, prices were very reasonable, and was able to test drive as many as I wished without question. I was given a very fair trade price, which was better than other dealerships had offered. And we ended up purchasing a 2011 Outback and it's been one of the best cars I've ever owned. Whenever I know someone is looking to purchase a Subaru, I recommend Charleston Auto Sales!

I would recommend this dealer.