Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent To do business with!

By Avianka on 6/24/2018 at 11:40 PM. Helped by Daniel Otieno.

Daniel Helped me find the perfect Kia for me and my family! It fits my lifestyle perfectly and all the features are exactly what I was looking for! He is a perfect salesman that lets u take you time and decide, instead of hounding you like most fast talking salesmen that are looking for commission strictly.. Not Daniel.. He will sit with you, listen to your needs and find your perfect fit!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Poor management

By Upset on 4/17/2017 at 1:47 PM. Helped by administrater.

Had a recall on door handles done and they messed it up! Now passenger door doesn't open. I live 4.5 hours away. Asked if I could have fixed at Dealership in Canada 5 min away. Canada 1st says no but Charlies says yes. Then it went back and forth. Finally yes and I make appt. get there an everything changed. I call Charlies and talk to all new people and they say no. what the xxxx is wrong with you people.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Really?

By Sorry2016 on 1/6/2016 at 8:18 PM. Helped by Andrew.

When we arrived the salesman held the door and catered to my every need. After being there for an hour, the sales manager comes out with an offer that actually made me laugh. Basically told us take it or leave it. I have a super credit rating and this was without looking at my credit. So guess what I left it. I won't be back Charlie.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By tld442 on 12/1/2014 at 7:46 PM. Helped by Gary, Jay, Roger.

As a single woman I feared trying to choose the right vehicle and negotiate a price without a male with me. I did research and knew what I wanted to pay. I tried this on my own before at other dealerships and it was a mistake. I had no problems here whatsoever. Gary took his time showing me the two vehicles I was interested in and explaining everything from the engine differences to a variety of features/packages. I never felt pressured or pushed to choose. I spoke with the manager, Jay, to negotiate a price and he didn't leave me sitting for long periods, didn't pull out ultimatums to pressure me into making a quick decision and didn't haggle over the little stuff. I was very impressed with Gary and Jay and Roger in the finance department and just how smoothly everything was completed. I love my new Kia Forte5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our second KIA purchase at Charlie's

By egatrops on 11/6/2014 at 10:26 AM. Helped by Gary, Wil, and Jay.

My wife and I enjoyed working with Gary and Jay when we purchased our new Sportage. They were very welcoming and straight forward. We would send anyone looking for a KIA to Charlie's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By gay.flanagan on 10/30/2014 at 8:01 PM. Helped by Gary & Mark.

This was my first visit to Charlie's, & my first purchase of a Kia. Gary & Mark were wonderful. I didn't feel uncomfortable or nervous at all. They gave me a wonderful price & I love my Kia Sportage. Thank you so very much. Will definitely recommend Charlie's to my friends & family. I live in Ellsworth, Me. It is a distance to travel, but well worth it. Gay Jean Flanagan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a Kia at Charlie's Kia in Augusta, Maine

By HCobb on 9/14/2014 at 12:51 AM. Helped by Gary, Salesman, and Mark, Manager.

I had a great experience at this dealership. The salesman, Gary, and the Manager, Mark, were both extremely helpful. I didn't feel like they were playing games, and I felt like they truly wanted to give me the best deal they could, so I could buy my 2014 Kia Soul, which I love by the way. They gave me the best deal the first time instead of the negotiating back and forth routine. This was very refreshing! Gary is great at multi-tasking. The day we bought my car, he was dealing with two other customers, and he was somehow able to keep us all organized. I was impressed. Gary and Mark work together great as a team. Very friendly and professional. Give them a raise!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By wendy0757 on 5/19/2014 at 5:22 PM. Helped by Gary.

Although I cannot remember the salesman's name (he is also a disc jockey), both he and the manager made buying a used vehicle a pleasant experience. They were both informative, professional, friendly, and very helpful. I would recommend this dealership to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Garry & Mark

By Lori Quint on 4/11/2014 at 1:55 PM. Helped by Gary Goodman & Mark Coulombe.

Im a long time customer who knows what I want to say the least. I want great service before/ after the sale and to be treated like a priority. This type of service will keep us coming back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going Above and Beyond!

By rmoody331 on 4/10/2014 at 1:03 AM. Helped by Gary Goodman and Mark Coulombe.

I want to take this opportunity to Thank Charlies Kia and specifically Gary and Mark for going above and beyond the call of duty for me. I have purchased several vehicles from Charlies for myself and also for the business I work for and each time I visit, the experience gets better and better. Not only have they exceeded pricing, but they make it a fun experience. If they do not have what you want, they get it. They stay late, come in early and let you know that they want you to be happy. They know the Kia product and make sure you know it before you leave. If I have any questions, they have the answers. Thanks Gary and Mark! A Happy Customer who will be back for many years to come!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I couldn't be more pleased with this car buying...

By boothfam45 on 3/31/2014 at 11:43 PM. Helped by Mark Coulombe.

I couldn't be more pleased with this car buying experience. I am nine months pregnant and my husband and I were looking for a pre-owned, safe, affordable vehicle. We ended up finding the car we wanted - a 2011 Kia Soul - but the price was a bit higher than we were comfortable spending. Unfortunately this dealership is over an hour away and we didn't want to risk being so far away from my doctor unless we were definitely purchasing. I was able to do everything, from asking questions to negotiating the price, via email. In a matter of two days, we were driving to Augusta to test drive the vehicle, sign the paperwork, and take our new Soul home. Including the time it took to test drive, we were in and out in just under 50 minutes even though they were extremely busy that morning. The experience is exactly what we hoped it would be and we will be looking to buy from Charlie's Kia again for our next vehicle before we go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership! Great service!

By isamax on 3/31/2014 at 5:38 PM. Helped by Service manager.

I have purchased a number of vehicles through Charlie's family of dealerships and they have always showcased professional and top notch sales and service! I would highly recommend them for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I did not go in to this dealership ready to buy a...

By slhmcg on 3/26/2014 at 11:35 PM. Helped by Gary Goodman and Mark.

I did not go in to this dealership ready to buy a vehicle. I was not interested in a Kia at all. I have a Chevy Equinox that I LOVE But was interested in something a little more gas friendly since I do not see gas prices going down anytime soon. But I LOVED my SUV, so I figured I wouldnt find anything comparable. But I saw a Kia Optima online that caught my eye. So I thought I would see about test driving it. I was immediately greeted with a hello and a smile, even though they were busy. I was okay with waiting since they were immediately so friendly. They had no problem with me test driving the Optima that I had shown interest in. I took it out for a drive and my 11 year old and I knew immediately we wanted that car. But of course I wouldn't let the salesmen know that. I decided on the spot I wanted that car. The process of trading in my vehicle and purchasing this new one was SO simple. There was no problems, no questions, no anything. They were easy to work with, the process went smooth, and very quickly. My 11 year old even mentioned that he didn't even have a chance to get bored because it was so easy. About 45 minutes later, I walked out with a new vehicle, a new warranty and a smile on my face. I am never spontaneous like that, I am so glad I decided to be that one time. I love my Kia Optima and I know it was a good decision. Great dealership to work with and a great salesmen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure at this dealership. ONLY was interested in...

By tracydawes on 3/2/2014 at 11:40 PM. Helped by Mark Coulombe and Gary Goodsman.

No pressure at this dealership. ONLY was interested in helping me find what I wanted. Friendly, helpful and overall GREAT experience !!! Will ALWAYS go here from now on~ Tracy Dawes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I called last week and spoke to Gary who was very...

By wrgafa on 1/27/2014 at 10:41 PM. Helped by Gary Goodman, Lance Allard, Mark Coulombe.

I called last week and spoke to Gary who was very pleasant and helpful and I made an appointment to see him that Saturday. When I got there he had the car outside warmed up and waiting for me. After the test drive, I was introduced to the sales manager Mark. He gave they the prices directly. I liked not having that middleman. After we agreed on the price I finished all my paper with Lance, who took his time and explained everything to me. I couldn't be more happy with my new Kia and the service I received. I would recommend them to everyone.

I would recommend this dealer.