Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charlie’s Toyota

By Lainib on 4/15/2019 at 11:18 AM. Helped by Sam, Matt, Sean.

I just purchased my 5th Toyota and this was by far the easiest car buying process ever. Sam was very helpful with the internet information, Matt was friendly and well informed about the vehicle I wanted, Sean was able to locate the exact vehicle and get it for me quickly. The rest of the team was equally helpful, and I now have the perfect car. I really enjoyed buying a car for the first time in my life. No hard sell, no pushy approach, just a comprehensive presentation of essential information in a comfortable atmosphere, ending with a great financial deal and me driving away with the perfect car! Thank you, Charlie’s Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ease of purchasing a vehicle at Charlies Toyota in Augusta

By walk321 on 4/9/2019 at 8:35 PM. Helped by Sahit, Troy, Rick and Chris who went beyond assisting in answering all our questions..

Buying a new vehicle has come along way in the last ten years. With the assistance of the internet, you can view a dealers inventory and request an e-price on a vehicle of interest.. Once a vehicle/dealership has been selected, start the process by contacting their internet sales staff and arrange a time to visit. Upon your arrival, their courteous staff will greet you and an assistant will be assigned to help gather information, answer your questions and start the process of purchasing your vehicle. This assistant has full knowledge of the selected vehicle and will assist you thru the buying process.from test drive to coordinating the personal involved for purchase. All staff were polite and listened to our concerns. Buying a new car/truck has been reduced to taking just over two hours as opposed to spending the whole day to hammer an agreement. I confess that this process was enjoyable for all parties involved. Thank-you Charlie's ,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place to Buy a Car

By Djb on 4/4/2019 at 9:39 PM. Helped by Chris St. Pierre, Nick Chabot.

The folks at Charlie’s found me the exact car I wanted. They found us the best interest rate and as many discounts as possible. The salesman made sure to answer all of our questions. He took time to go over all of the features on our new vehicle. This is not the first car we have brought from Charlie’s and we have recommended them to several friends and family as we will continue to do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was a great experience very polite personel

By bren7439 on 3/21/2019 at 2:29 AM. Helped by Timothy L Poulin.

very deserving sales people polite and easy to deal with would certainly return there for further sales Making the sale easy and price was right for our budget

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

no stress sale

By aland linda on 2/16/2019 at 3:27 PM. Helped by Matt.

Matt, our salesman was not your typical car salesman. He was very knowlegale and personable. I had a payment and term in mind when I arrived at the dealer and walked out with a payment slightly under. I have always been happy with this dealership and will continue to buy future vehicles there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dedicated and accomodating

By Jai on 2/11/2019 at 6:58 PM. Helped by Sam Saunders, Sean Lilly, Tim Poulin.

We were set on a 2018 Prius Prime, and had tried to make a purchase at a closer dealership, but they were unable to match the deal we were offered by Charlie's. We immediately drove over an hour, to reach Charlie's, and we were not disappointed. Though we could not speak with the representative that we had been communicating with (Sam Saunders - a very personable and helpful young man), we were fortunate to be paired with Tim Poulin, who helped us complete the sale, and was also our deliverer. He drove an hour and a half, to drop off our new car, and was very patient in trying to explain all the "bells and whistles" of the new vehicle. He made sure all of our questions were satisfactorily answered, before he left. Thank you, Tim - it was a pleasure to deal with you. We would also like to thank Sean Lilly for being quick to reply to all of our pre-purchase questions. Getting prompt replies helps to save headaches and frustrations, and he was always on-the-ball with his replies. Finally, I was impressed that Charlie's offered such a great deal on coverage for our new car. We left feeling at ease, knowing that this purchase will be rewarding, for many years to come. Charlie's "went the extra mile" and even stayed open more than a half an hour after closing time (on a Saturday!) to help us seal the deal. To all at Charlie's: the most important things to customers are integrity and attaining a good deal for our money. We feel that you all met those requirements. Thank you for all of your efforts, on our behalf.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent Experience .

By Muriel on 2/9/2019 at 1:49 AM. Helped by Kurt MacKenzie..

We were very pleased with everyone at Charlie’s . Our salesperson, Kurt, was excellent in explaining everything on the vehicle and all the new technology now with the new cars. This is the third vehicle we have purchased from Kurt. He is the reason we go to Charlie’s We purchased a 2019 RAV4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

" I couldn't say only a "few" words.

By Priscilla on 2/1/2019 at 6:48 PM. Helped by Travis.

Great thanks for all the respect and attention given me with all the business dealings over the past 10 yrs. As an "elderly lady" I really appreciate your care and patience given me, especially you, Travis (and Dianne) for keeping me in line with my decisions. I'll be back. Thanks again, Priscilla Fraser

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charlies, an excellent dealer.

By David H Hatch on 1/18/2019 at 3:42 PM. Helped by Chris, Nick, Kevin.

We have been dealing with Charlies since 2014 and have been very impressed with the dealership and service dept. I believe they over-deliver on their promises and bend over backward to make sure you are happy with their sales and service. We wanted a specific car, color and equipment and they went out of their way to find one and deliver it at an excellent price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Glad I went to Charlie's Toyota!"

By TAC2019 on 1/5/2019 at 7:02 PM. Helped by Chris, Rich and Nick.

Really good experience throughout the whole purchase of my new Tacoma. Everyone involved at the dealership were polite and we came to an agreement on the price quickly. I had some service performed the next day that I requested when I purchased the truck. The service writer was courteous, took my truck right in and had me on my way in a very short time. Great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer satisfaction

By Bill08 on 1/9/2019 at 4:29 PM. Helped by Nate, Nick, Sean and others.

I just left Charlie’s Toyota in Augusta, Maine with the eigth new vehicle my wife and I have leased there. I can think of few other words that reflect a more thorough recommendation of that dealership and it’s employees. I know they will keep up their good work! A+++++. Bill Holland

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So glad I listened to my Mother!

By lquintino1317 on 1/3/2019 at 7:13 PM. Helped by Nick, Kevin.

Best car buying experience I have ever had. I emailed the dealership letting them know what I needed for my trade and what I wanted for the vehicle I was looking to purchase and they were able to work with me and come up with an amazing deal. Even better when I came into the dealership they knew me by name, there was no haggling to be done, just test drove and signed papers...took the vehicle that night! My parents have bought from their Jeeps from their Jeep dealership for years and so we thought we would give it a try while visiting from Massachusetts, so glad we did. Better than any car buying experience I have had in Mass.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

“I Love It”

By ILoveIt4R2019 on 1/3/2019 at 12:43 AM. Helped by Kurt MacKensie, Nick Chabot.

So many times you hear about “not so good” car shopping experiences. I, myself have had it happen to me. The purchase I made with Charlie’s Toyota Team on December 31st was the smoothest I have ever had. There was NO PRESSURE from our Salesman, Kurt MacKenzie, he was very knowledgeable and personable and made our process enjoyable. Nick Chabot, Sales Manager, worked with us and made our purchase possible. Clearly, the team at this dearlership are exactly that.....a team! I want to thank everyone for their part in making this purchase possible. In closing I want to say that I am a Charlie’s customer from this day forward and “I Love It”

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By blue on 12/28/2018 at 2:50 PM. Helped by jeff, rich and kurt.

great experience during the entire purchase, every team member made things easy and efficient. they are very knowledgeable about their cars and all the accessories in them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good Experience

By gregory,k118 on 12/13/2018 at 8:07 PM. Helped by Jimmy Jolin, his Suoervisor & Sean Lilly.

This is the third car I have bought from Charlie's Toyota. The salesman and staff was great to work with. I came in one day asked to test drive a Corolla as I was only looking and went for a drive. There was no pressure that day to buy it. I came back a few days later and was able to get what I wanted. I was very happy with the service received from the salesman and his supervisor. The finance person was very good and went over all the necessary info with me. Last of all the salesman was very good at showing me how all the electronics worked. The service department has always been good. I have always been happy with the staff at Charlie's.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Toyota Tacoma

By Taco18 on 11/26/2018 at 9:05 PM. Helped by Hutch, Sean.

I went in looking to turn in one lease and get another. The staff were great and had arranged an appointment with me from a phone call the night before. The salesman was knowledgeable and helped me find the Tacoma that fit my budget and needs. The whole process was quick and this is the second vehicle I have purchased from Charlie’s. I will definitely buy from here again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Charlie's Toyota Takes the Dread Out Of Buying A Car

By Highlander fan on 10/1/2018 at 9:02 AM. Helped by Kurt MacKenzie,Travis Zimba.

This was the second time we bought a Highlander from Charlies.Kurt M.,the salesman,was great to work with.There was no pressure to make a decision and he knew the vehicle inside and out.The service dept.has always been great.They are always polite,efficient,and on time.Charlies is a great place to buy a car and a great place to have it serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Part of the Family

By EdL321 on 9/18/2018 at 2:37 PM. Helped by Jaret Hopkins.

Our salesman, Jaret, was extremely pleasant and very helpful when we needed him. Very knowledgeable about the vehicle we were interested in and did not try to move us in another direction. This, alone, made our decision to look no further.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent attention from Salespeople.

By DianaJ on 9/17/2018 at 2:34 PM. Helped by Jimmy Jolin.

My husband and I recently purchases a 2018 Toyota 4-Runner from Jimmy Jolin at Charlie's Toyota. Jimmy was extremely knowledgable and treated us with kindness and respect. We were extremely pleased with our experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Lisa123 on 9/17/2018 at 12:17 PM. Helped by Sam, Rich. Tyler?.

My sales person, Sam, was very knowledgeable of the product I was interested in purchasing. He went over all the new features and then I road tested. The sale was pretty quick, running some numbers for me and making a payment I can live with. After the sale, Sam was great at showing me how to use the many new features, he even set my phone up!! This is my second purchase through Charlie's Toyota because I was satisfied with their after service on the last purchase, expecting all to go well on this one!

I would recommend this dealer.