Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Dozer on 7/6/2019 at 1:48 AM. Helped by Kameron, Cody.

The best guys around. Great experience. Always a pleasure to do business. Customer service is top notch. Never a question when something arises, staff goes above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make the car buying experience painless!

By TransitVan on 5/22/2019 at 9:45 PM. Helped by Cody, Paul and Randy.

This is our third vehicle we've bought from them. Does that tell you anything? Love their customer service. It's a no nonsense attitude with these guys, they aim to please their customers. Cody, Randy and Paul are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service with a smile

By JPF on 5/8/2019 at 3:30 AM. Helped by Irma.

I regularly bring my Ford F-150 into the QuickLane service area for all my service. They are always accommodative and generally get me right in. the desk personnel and techs are quite proficient and sensitive to the fact that I am waiting for my vehicle. the waiting area is clean and inviting, as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent buying experience

By Sherri D on 1/16/2019 at 3:48 PM. Helped by David Schlothau, Cody Delaney, Randy Wooldridge.

We just finalized our truck purchase on 1/15/19. I have to say it was a very pleasant buying experience. We are from Pennsylvania so ours was a little more complicated getting all the paperwork in place. We worked with one of their newer sales guys David Schlothau. He did a great job, we used an outside credit union for financing which Chastang was happy to allow us that option. They didn't pressure us to use their financing and were not pushy in their sales tactics or for purchasing an extended warranty. I have to say that was so refreshing. They informed us of our options so we could make the best choice for us. We made an appointment to see our truck, they met us and took a test drive then immediately started paperwork. They made it so easy. They were so patient waiting for our financing check to arrive and were great with all the follow-up things we needed. They went above and beyond by working with a local person to get our fifth wheel set up installed as well. The whole experience was top notch. When we picked up our truck it was detailed and the gas tank filled which was an added bonus! David even shared some great local information about rodeo's and local hot spots to check out during our stay. Thanks for making this such a positive experience. We are excited to start using our new to us truck for more of our travels. If you are looking for a truck, I highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!!

By Coolridejl on 1/4/2019 at 1:52 AM. Helped by Leon, Randy, Glen.

I recently purchased a Ford F-150 at Chastang Ford. This was the best experience I’ve ever had at a dealership. Leon took care of us. He was very professional and courteous. The whole experience was low pressure and just basically enjoyable. We also enjoyed working with Randy Wooldridge, and Jeff, I give this team a big 4 thumbs up! I will definitely refer friends to Chastang! Thanks guys! Alan leatherwood

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very good Friendly

By Earl Fields on 12/8/2018 at 12:06 AM. Helped by Liz in sales/ and the finance manager what a guy.

I had being looking for a good used ford pickup, Liz from chastang called I went to see a good used pickup and I drove it away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ALL WAYS TAKES CARE BUSINESS

By RAVEN on 11/12/2018 at 3:08 PM. Helped by EUNICE.

THEY HAVE ALL WAYS DONE A GREAT JOB. FAIR PRICING AND MEET TIME LINE I NEED TO GET BACK OUT ON ROAD. THANK YOU EUNICE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional,competent and friendly

By Ww192229 on 11/2/2018 at 8:17 PM. Helped by Cody Delaney and Cameron Klapesky.

The dealer ship did a great job in perfoming what I expected them to do !!They also did the work in a timely fashion as promised!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great quick service

By big ed on 10/18/2018 at 5:02 PM. Helped by Mason Garsee.

service always gets my vehicle in and out as promised. been coming here for years and never any surprises.. great family owned business, treat you like family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff

By Tennis73 on 10/2/2018 at 1:02 PM. Helped by Cameron was awesome.

This is such a family friendly dealership they made me feel right at home I wasn’t pressured the whole entire staff was wonderful is wonderful I would definitely recommend this dealership to anyone looking

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantistic Service!!

By TransitVan on 6/6/2018 at 1:49 PM. Helped by Gene in Service.

Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within those five days. Thanks guys for getting our van back to us so quickly!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awsome

By BIG E PBUA on 5/30/2018 at 4:01 AM. Helped by mike and randy.

Meeting Mike Nowake for the first time felt like i none him for years that is the way a customer is suppose to fill like when buying a truck.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Assertiveness

By Klinton60 on 3/29/2018 at 5:20 PM. Helped by Denise Palacios, Nic.

Ms. Denise came out of her office to assure my truck made it in to the service center. She was polite, helpful, and sold the company. I am glad to be a new customer. Nic was very helpful. He made sure that the work was done in a timely and professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Dealership

By Ruben on 3/25/2018 at 2:44 AM. Helped by Moses and Mark.

Good down to earth people and don’t treat like your an idiot. This is the place to go if you want to buy a real truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealer in not a 5 star dealership !!!! HOW ABOUT 6 STAR

By DAMIAN WALAT on 2/13/2018 at 10:01 PM. Helped by LEON RODRIGUEZ, CODY DELANEY, RANDY WOOLDRIDGE.

I dont write many reviews because I dont have a lot of time in my day.... But I have to say working with the people at Chastang Ford was a joy. Leon Rodriguez, Cody Delaney,Randy Woolridge ,all great people to deal with!! Not your normal dealer (NO B.S.) these guys get it done all at a very fair price and a truck that will service my business very well. THANKS!!!! Damian Walat, Houston Tool & Hoist Co, Inc

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of money and time

By Fam on 1/5/2018 at 8:02 PM. Helped by Service department.

Other than my engine light on when I picked up the truck, my check coolant light on when I picked up the truck. 350$ to unpinch a speaker wire, my 4 wheel drive not diagnosed after 2 weeks and still broken blue tooth after two weeks. and a 700$ rental car bill. Not sure what else could have made the experience worse with y’all. I understand it’s the holidays but when I tell other dealers about this they don’t even know what to say. So I can honestly say. I loved nothing about my experience at Chastang Ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great job again

By Cool Air on 1/5/2018 at 1:17 PM. Helped by Leon,Cody,Randy.

Leon,Randy and Cody are great to work with. made it pretty painless. 2nd truck in 2017 and 3rd total from Chastang. Hopefully we will buy more from them in 2018!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Ford dealer in town...

By D&W Contractors on 12/20/2017 at 1:45 PM. Helped by Ed Miller.

Just purchased 2 new F-250's in November. Only place to go if you need Superduty trucks. They have a huge selection of trucks on site, but if you want a specific truck they don't have, they will find it quickly. Ed is great, he's good at his job and makes buying trucks extremely quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Done and done

By oldsalt77581 on 10/13/2017 at 7:23 PM. Helped by Eunice, Mandy, Patrick.

We have three vehicles all bought in October 2015. In part as preventative maintenance I replace tires and batteries every two years - about every 50,000 miles for us. Pleasantly surprising was the fact that Chastang's Fast Lane came in as the fastest and most economical dealership providing the service. We set an appointment and specified tires that needed to be ordered and they were there when we arrived and everything was accomplished quickly and, just as importantly, the service department did not give us a laundry list of squirrely recommended repairs. The honesty is appreciated as much as the good service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Happy Customer

By Stephanie Vaughan on 10/2/2017 at 1:39 PM. Helped by Eunice Henderson.

My company has used Chastang Ford service center many times, Eunice handles everything quickly and efficiently and I am always happy to speak to her. I recommend their service center for all repair needs.

I would recommend this dealer.