Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantistic Service!!

By TransitVan on 6/6/2018 at 1:49 PM. Helped by Gene in Service.

Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within those five days. Thanks guys for getting our van back to us so quickly!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awsome

By BIG E PBUA on 5/30/2018 at 4:01 AM. Helped by mike and randy.

Meeting Mike Nowake for the first time felt like i none him for years that is the way a customer is suppose to fill like when buying a truck.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Assertiveness

By Klinton60 on 3/29/2018 at 5:20 PM. Helped by Denise Palacios, Nic.

Ms. Denise came out of her office to assure my truck made it in to the service center. She was polite, helpful, and sold the company. I am glad to be a new customer. Nic was very helpful. He made sure that the work was done in a timely and professional manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Dealership

By Ruben on 3/25/2018 at 2:44 AM. Helped by Moses and Mark.

Good down to earth people and don’t treat like your an idiot. This is the place to go if you want to buy a real truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience, absolutely the nicest folks to work with

By Sergei on 3/8/2018 at 5:28 PM. Helped by Leon Rodriguez and Randy Wooldridge.

Can't say enough good things about overall experience with this dealership! Special thanks to Leon and Randy for taking care of me with the new purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealer in not a 5 star dealership !!!! HOW ABOUT 6 STAR

By DAMIAN WALAT on 2/13/2018 at 10:01 PM. Helped by LEON RODRIGUEZ, CODY DELANEY, RANDY WOOLDRIDGE.

I dont write many reviews because I dont have a lot of time in my day.... But I have to say working with the people at Chastang Ford was a joy. Leon Rodriguez, Cody Delaney,Randy Woolridge ,all great people to deal with!! Not your normal dealer (NO B.S.) these guys get it done all at a very fair price and a truck that will service my business very well. THANKS!!!! Damian Walat, Houston Tool & Hoist Co, Inc

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of money and time

By Fam on 1/5/2018 at 8:02 PM. Helped by Service department.

Other than my engine light on when I picked up the truck, my check coolant light on when I picked up the truck. 350$ to unpinch a speaker wire, my 4 wheel drive not diagnosed after 2 weeks and still broken blue tooth after two weeks. and a 700$ rental car bill. Not sure what else could have made the experience worse with y’all. I understand it’s the holidays but when I tell other dealers about this they don’t even know what to say. So I can honestly say. I loved nothing about my experience at Chastang Ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great job again

By Cool Air on 1/5/2018 at 1:17 PM. Helped by Leon,Cody,Randy.

Leon,Randy and Cody are great to work with. made it pretty painless. 2nd truck in 2017 and 3rd total from Chastang. Hopefully we will buy more from them in 2018!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Ford dealer in town...

By D&W Contractors on 12/20/2017 at 1:45 PM. Helped by Ed Miller.

Just purchased 2 new F-250's in November. Only place to go if you need Superduty trucks. They have a huge selection of trucks on site, but if you want a specific truck they don't have, they will find it quickly. Ed is great, he's good at his job and makes buying trucks extremely quick and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Done and done

By oldsalt77581 on 10/13/2017 at 7:23 PM. Helped by Eunice, Mandy, Patrick.

We have three vehicles all bought in October 2015. In part as preventative maintenance I replace tires and batteries every two years - about every 50,000 miles for us. Pleasantly surprising was the fact that Chastang's Fast Lane came in as the fastest and most economical dealership providing the service. We set an appointment and specified tires that needed to be ordered and they were there when we arrived and everything was accomplished quickly and, just as importantly, the service department did not give us a laundry list of squirrely recommended repairs. The honesty is appreciated as much as the good service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Happy Customer

By Stephanie Vaughan on 10/2/2017 at 1:39 PM. Helped by Eunice Henderson.

My company has used Chastang Ford service center many times, Eunice handles everything quickly and efficiently and I am always happy to speak to her. I recommend their service center for all repair needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic and Easy!

By ChrisNash27 on 9/28/2017 at 3:54 PM. Helped by Art Flores.

Fair people who really take good care of you - an overall great experience! Truck was ready and washed. Finance guys were very helpful - did not feel pressured at all. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the way to do Business

By Ron Griffin on 5/31/2017 at 2:21 PM. Helped by Brent, Cody, Chris.

Purchased my F-150 from Chastang. Best buying experience I have had. I worked with Brent, Cody and Chris. All three were very professional while treating me like an old friend. There was no hassle and no pressure. I expected to spend all day haggling over a purchase, instead, I was home for lunch after buying a new truck, trading in my old car and purchasing an extended warranty. I highly recommend Chastang Ford, I saw a great place to do Business in a highly Professional but Low Keyed setting. Ron Griffin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place.

By Milo Ortiz on 5/26/2017 at 7:28 PM. Helped by Justin, Norris.

Surprise, surprise. Found a hidden jewel in Chastang Ford. Great price, great service, highly recommend. See Justin N. he goes above and beyond. If you are looking for a Ford stop by. You will be glad you did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassles, ready when promised.

By pg542 on 5/25/2017 at 1:02 PM. Helped by Rey Hernandez.

I purchased my F150 from Chastang, also a no hassle experience. I At that time I purchased extended warranty (Premium Care) and the maintenance plan (Premium Maintenance) for the truck. I see Rey in the service dept regularly for my maintenance needs in the Quick Lane line. Never any issues and been very happy with the service I receive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By HDI on 5/8/2017 at 4:09 PM. Helped by Art Flores.

I worked with Art on the purchase of a new Transit Van for our business. He was great to deal with. Overall it was a great experience in dealing with Chastang Ford. I would buy again from them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By The Millers on 3/2/2017 at 7:02 PM. Helped by Rey Hernandez.

I have been dealing with Chastang Ford for many years. I have bought all my vehicles there and always use the Quick Lane Service. Over the years I have gotten to know several of the employees and I feel like they are an extending part of my family. A big thank you to Rey in service for always taking care of my vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Purchase

By Thomas & Verna on 2/7/2017 at 1:50 PM. Helped by Art, Cody, Randy.

We were extremely happy with the staff that assisted us with my purchase of a 2017 Ford Explorer. There was no pressure and my sales person Art was fantastic, we worked with Cody who help find the vehicle of my choice and he was absolutely amazing then I had the opportunity to obtain assistance from Randy who was absolutely wonderful. We have never had a car buying experience to go as smoothly as I had with this purchase. We know now what it feels like to be a part of the Chastang family. You are the best. Thomas and Verna

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Purchase

By Dan H. on 1/24/2017 at 6:59 PM. Helped by Art Flores.

I recently purchased 2017 F-150 Platinum for my favorite dealer and service center. I found an internet price lower than should have been posted and Art Flores still honored that price when I came in. He also set up my phone to sync with my new truck and provide information on all the new features. Everyone treats me great the moment I walk in the door. This is should be first and only place to go to shop for that new Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By jrod on 1/17/2017 at 3:42 AM. Helped by Art Flores, Cody.

Finding Chastang Ford through a Google search as an excellent rated dealership and having never heard of the dealership caught my attention. Found the dealership and worked with Art Flores who found the truck I was looking for. Him and the staff at Chastang Ford were very cordial and helpful and was the convincing factor of my truck purchase.

I would recommend this dealer.