Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.7  
Price
4.8  
Quality of Work
5  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Jackie1409 on 5/21/2019 at 7:49 PM.

Very friendly atmosphere. Lucius helps you to get a great deal. He really cares about his clients. Give Lucius a call he is one of the best.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lucius Sessoms, BMW Salesman

By Sporty cars, Cheryl on 5/18/2019 at 6:24 PM.

I purchased a 2013 BMW 328i with only 24k miles. Simply gorgeous!! Lucius was my salesman and he was fantastic...so professional. Lucius answered my questions and went out the way to make sure that I was satisfied and received top notch service from beginning to end. He presented my keys to the car on a silver platter. This dealership and salesman are first class!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service with a smile

By FastBimmer on 5/18/2019 at 6:15 AM.

I came in late afternoon with a flat tire Joseph Hawthorne jumped right on it and got me taken care of with a smile. Best dealership experience I’ve had period

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sabrina Galarza is my Shero.

By Johnny E.Jones II on 1/12/2019 at 3:19 AM. Helped by Mike Lawson in the Service Advisor Department.

On Wed Jan 9...I had a maintenance service on my car. I was informed that the cost for repairs far exceeded the value of my car. I was at a crossroad. Mike Lawson introduced me to Ms. Sabrina Galarza. I was not in the mood for purchasing a vehicle, but I had a passion for BMWs. Ms. Galarza not only was selling a car, she sold herself. Her passion and ability to make me feel comfortable and assured that she has my best interest at heart...made the difference. If I had not met her, I know I would have left BMW without the car of my dream. Ms. Galarza heart is made of gold, and i appreciate that. If a dealer can first ensure the customer is their friend, the selling the car is secondary. Its establishing the relationship that counts. Cars will come and go. There is a Greek word "koinonia" which means "fellowship". This is what I experienced. I am eternally grateful for meeting and speaking with a dealer who share their heart and soul. I've been with BMW since 2005. I have always been treated with dignity and respect. It is self evident that Ms. Galarza has a passion. I would follow her anywhere. BMW is blessed to have her on Staff. Trust and loyalty means a lot. I cherish her heart and wish her in all her endeavors. Ms. Galarza is my Shero. She came at the right time and I will forever be grateful. Today I smile, tomorrow I smile. I hope Ms. Galarza is smiling. She made a difference in my life.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Friends don't let friends go to Checkered Flag BMW!

By Walter O'Shea on 12/11/2018 at 1:51 PM. Helped by Believe his name was Mike.

Worst customer service ever. Scheduled a recall repair for our BMW a few weeks ago. The recall notice said that a replacement vehicle would be available, so when we scheduled the appointment we told them we would need one. They said, "No problem, we will have one for you." We live an hour away, and figured we would do some Christmas shopping around Hilltop since I was taking a day off work. Fast forward to this morning when they tell us they don't have a loaner for us, and we can sit around for the day until it's done, or the courtesy shuttle can drop us off somewhere. When I told them they had assured us we could have a loaner they said if we wanted one we needed to get there earlier. They never said that when THEY gave us the time for the appointment. Worst customer service ever!! Won't make this mistake again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A True Professional

By Proud X6 Owner on 12/4/2018 at 6:48 PM.

I cannot say enough positive comments about Michael Gilmore. He is a true professional who listens, and prescribes the best course of action, based on his experience. After outlining my "must haves" and "nice-to-haves", Michael alerted me when the perfect car surfaced. I had my doubts initially, and quickly realized that all of my priorities were addressed in his selection. There was no pressure, and the value was more than fair. Michael has earned a longtime customer for BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchace of x1

By April on 11/19/2018 at 10:45 PM.

After busing many dealers in search of replacing my Audi Q5 we decided to stop at checkered flag BMW in Virginia Beach. We were greeted by Sabrina who had a warm and friendly approach unlike the usual pushy sales person. I was probably a difficult customer who really didn’t know what I wanted in a vehicle. Sabrina took her time and showed me many different models and when I chose the x1 she showed me many different ones that were in stock. The process was smooth for trading in the Audi and purchasing a new BMW. The staff at this dealer were all pleasant and patient with my indecisive decisions. I also had my youngest child with with me and Sabrina went above and beyond to tend to his liking and provided entertainment with movies and videos while my husband and I saw each model she brought for us to look at. I can not speak for the experience of the survive department but the sales team was superb.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service Department Is A Joke!

By fll5337 on 8/14/2018 at 8:02 PM.

After 3 visits to your award winning "service" department last week, once on Monday, again on Wednesday and the last time on Friday, I can truly say I will think twice about ever referring anyone to Checkered Flag. This is the second car I have purchased from Checkered Flag and after last week, this will be my last. I took my brand new BMW 320I into the service department for a tire indicator light, each time, they said nothing was wrong and reset it the light and sent me on my way. Then on Friday, after being there twice earlier that week, I took it back and demanded them to check and see why it was on again for the 3rd time. This time Wendy told me there was a nail in my tire is why the light was on again. All that was said is the valets didn't catch it the other two times. So after almost 4 hours of wasted time away from my job, why wasn't that caught on my first visit? The fact that the car didn't even have 5k miles on it, and purchased in May, the issue wasn't about the replacement of the tire, but the lack of effort put in by your team members, who clearly could care less. To them I was just a number, and not a customer. My sales experience was superior and I choose BMW because of the quality of the car and Sabrina my client adviser. Sabrina was amazing, and I would do business with her in the future, however, after my first experience in your BMW service department, I will not recommend anyone I know to purchase a car from Checkered Flag. I will be eagerly awaiting the survey from BMW NA and updating my other online reviews to reflect the negative and poor service that I experienced by your team.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Client Adviser

By Car Number Three - Sharon on 7/20/2018 at 10:12 PM. Helped by Stan Anders.

Michael Kulp, Sales Manager, introduced my husband and me to Christopher Grandison, Client Advisor, We were interested in gaining additional information regarding a X3. This would be our family’s third BMW from Checker Flag. Michael introduced us to Chris because of his knowledge regarding the X3. We had previously driven a X3. but we wanted Chris to cover new improved features and go over the vehicle thoroughly with us.. It was our pleasure to have Chris assist us in making our purchase. At Checker Flag whether it’s the sales floor or service department they work as a team. Chris informed us of the new Genius Group. Associates who are experts in the car’s computer system and extend classes for further instructions . Chris is very easy to work with. Today we drove off in our new “ Ultimate Driving Machine”. BMWs are truly fun to drive and we feel they are a safe vehicle to ride in. It was a great experience with Chris and the entire team actually made it fun. Thank you so much Chris. Sincerely, Sharon

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

My experience was very exciting!

By Tyler Neal on 4/17/2018 at 1:54 AM.

I really enjoyed my visit to Checkered flag BMW because not only did I get my very first car, but the dealer who was helping us knew what he was doing and was very patient and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful car buying experience

By BMW girl on 3/11/2018 at 1:26 AM.

Tyler was a wonderful car salesman our first BMW!’Love it love the customer service love the car love the color very friendly staff love love love this car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great buying experience!

By Danypsi on 3/16/2018 at 5:51 PM.

We have had great experiences with Checkered Flag both in buying and service. We are very pleased with our latest purchase. Tyler was very helpful from the initial ordering, kept us informed in the building and shipping and made the final sale easy. The entire staff at the dealership are friendly, helpful and professional. We love our new Beemer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Dave E on 3/15/2018 at 3:37 PM.

The entire checkered flag team provided exceptional service and exceeded all my expectations! Tyler Mudarri handled the ordering through delivery and is a responsible and knowledgeable salesperson! Highly him and this dealership! I’m a checkered flag bmw customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By Kate Baldwin on 3/10/2018 at 3:18 PM.

Tyler and the Checkered Flag BMW team are great. They’re knowledgeable, friendly, and they made the whole experience feel easy. We highly recommend them! The dealership is beautiful...clean, comfortable, and full of nice people. We will be back for any of our car needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hard Sell

By John T on 3/9/2018 at 5:24 PM.

Very good experience. No pressure from sales people. Tyler was a great guy to work with, very professional. I am pleased with my new car and would recommend the dealership to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience Delivering My Car Ordered While Overseas

By Vansky78 on 2/25/2018 at 10:35 PM.

It took longer then expected for my car to make it to the US and experienced some difficulties with the transaction. Checkered Flag BMW in Virginia Beach worked hard finalizing the delivery. Once they got involved I immediately sensed the value customer experience and was reassured that delivery would as seamless as possible; and it was! Thanks to Tyler for coordinating the process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Flexible and friendly

By Robnnson on 2/24/2018 at 5:17 PM.

Tyler was a huge help when I went in to get my new 2018 320. His friendly service made the usual dreaded experience somewhat enjoyable and exciting. Their flexibility allowed me to leave feeling satisfied and willing to purchase my next BMW at Checkered Flag.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Shopping

By Kevin “the real estate guy” on 2/24/2018 at 2:04 PM.

So I was told a week ago by the insurance company that my car was going to be a total loss and all I could think of is I have to buy another car and I dislike purchasing cars due to the long process. I had been looking at several vehicles online and stopped in and met Tyler. We test drove my new car and I told him my concerns of how long it takes to get this done. He took my information called me next day said I was approved and my car was ready for me. I went in he allowed me to test drive again and took me over for financing where I met Argo. Argo came right up to me congratulated me on my car , took me into finance office and had me on the road in an hour. Never have I had such a great experience with buying a vehicle, it was fast, easy, and I worked with 2 great guys. If you are thinking of buying a car don’t until you go to Checkered Flag and see my new friends Tyler and Argo, tell them Kevin sent you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By RyLPadgt on 2/12/2018 at 3:38 AM.

Everyone at the dealership was super friendly. Tyler was very friendly and accommodating. I got the car I wanted at a great price and I’m extremely happy with the overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Cathy on 1/30/2018 at 3:24 AM.

Thank you to Tyler for being such an amazing salesperson!! He worked hard to get the deal done quickly and made the scary experience of purchasing a car, a pleasant experience!!!

I would recommend this dealer.