Dealer 2-Year Rating

Overall Rating

2.4 / 5
Customer Service
3  
Friendliness
2.7  
Overall Experience
2.2  
Price
2.9  
Quality of Work
2.8  
Service
1.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership I Have Ever Been To

By SBSJFamily on 6/25/2019 at 12:19 PM. Helped by Garrett Jorgensen, David, Tony Ahumada, many others.

Both of my experiences were great here! I first came in when the 2018 Camry came out and did a test drive, unfortunately, I could not fit it into my budget. I did meet a wonderful employee (they all are) named Tony that recommended me not to purchase a car. I waited almost two years and finally came back to get the XSE I've always wanted. It didn't work out again because of interest, but I found another car I've also had into consideration. A Camry SE with all options besides the sunroof which I thought it had. The SE didn't fit with interest either and I had some negative equity. We went back and forth for a while, but I never backed down. They both say the same line, "Don't jump up for joy and give me a hug." which I thought was pretty funny. They came back with an offer I just couldn't deny. They offered to pay off 97% of my loan, eliminating all negative equity. I left with the car I've wanted forever and I could not be more happy. Garret did an amazing job and he was very funny. This experience has truly changed my car buying experience. I will gladly come back if I need any new Toyotas. Their used selection is great as well. Fastest and least stressful visit ever at a dealership.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Manager and finance guy are all fuc***

By David @@ on 5/26/2019 at 6:24 PM. Helped by Na.

Manager very rude and finance guy doesnt listen and wont approve u unleds he wants too.i had all infor.he needed for that rebate but he would not give it to me!!odd he wanted me to go another way and not get the rebate. Only thing i feel bad about the salesman was great.i liked him and he did a great job bit brcause of manager and finance guy he lost out on commission. Dont waste your time there.now i know why it was kinda slow compared to other dealerships ive been too. Owner needs to go and retrain all higher ups.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trust them with my best friend and sister .....

By CtheT on 3/23/2019 at 1:17 PM. Helped by Daniel and Dudley.

My sister (from out of state) needed a very particular truck that CCT had. Being in the luxury car business myself, I was naturally concerned about the quality and the transparency of the process. I secured the vehicle and their assurances that they would take car of my sister (I could not be there when she arrived the next day). Long story short, the process was seamless, efficient, and honest. Daniel and Dudley are gentlemen and professionals. Charles

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very Rude General Manager

By Carfanatic on 11/26/2018 at 8:45 PM. Helped by Joel.

I stopped by to the showroom after having a long discussion with sales team. They refused to provide the vehicle delivery on the same day owing to some issues with my credit score even though I didn't chose them for financing. I had a pre approved loan. they didn't consider and made some diplomatic comments about my race. It's really pathetic to see such dealership still exists in Georgia

I would not recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Went in for oil change and check engine light

By psb002 on 11/15/2018 at 3:13 AM. Helped by Andi.

I recently had a check engine light on my 2007 Toyota Corolla took it to the Cherokee County Toyota service center. They ran diagnostics, said I needed a sensor replaced but I also needed a ton of other things that didn't show in their diagnostic tests. So they ordered the part I took car back and they fixed the sensor and drove about 15 miles and the check engine light came back on. So Andi told me to bring the car back. Well you know its not easy to take a day off work to take the car back and back. But I did take it back and they told me that another sensor was bad. The other sensor had already been fixed bu Andi kept saying that it was aftermarket. So they quoted me $ 544.00 to repair that sensor. And this diagnostic test cost me $ 66.00 but they would credit that if I let them repair within 90 days. I knew the other sensor had already been fixed. I bought one of the little car diagnostic thing from Walgreens, and guess what the sensor that they wanted me to fix for $ 544 showed no errors. You know do they see women coming and think we are stupid ? Why didn't the service guy just clear the check engine light and do the right thing. Because then he wouldn't have a pay check, But I would rather be honest !!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Fraud be aware when buying new car

By Prat on 9/27/2018 at 1:26 AM. Helped by Blair Bradford.

Fraud be aware! Make sure to read every paper and the amount before you sign. During purchase i strictly declined 100k additional warranty. Finance guy said ok & gave me bunch of paper to sign; which i signed without reading. After a month i get the bill with extra $1800. Then i started looking into the papers and apparently finance guy sneeked in the 100K warranty which i had declined. Don't trust what they say, make sure to read all the documents before signing.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service Department False Claims

By WatkinsToyota on 9/26/2018 at 5:37 PM. Helped by Tom.

(Service Department) Went in to have my tires rotated and they said I needed roughly $3000 of work on my Tacoma. I had my regular mechanic look at it and he said that it didnt need anything! Not even the breaks they said it needed! He said I had over 50% left on them. He also said that he has seen several instances of this same thing coming from this service center lately. If you need work here....GET A SECOND OPINION!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Loyal Customer

By chrisakins on 9/15/2018 at 5:00 PM. Helped by Don't remember.

I have been to Cherokee Toyota many times. Every time I have left satisfied. They have not used high-pressure sales tactics. They were straight-forward and laid-back. I have ended up buying two different cars from them and am probably going to buy a third.

I would recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

I was told by salesperson I should buy a Ford!!

By Becca274 on 8/19/2018 at 10:40 PM. Helped by He never gave his. Card, I’ve asked for GM to call.

Have been a loyal Toyota customer for 20 years have purchased a minimum of 10-12 vehicles between my husband and 2 children have always used Cobb Co or Cherokee which are same owners....All I can say is they just lost a loyal customer, I will never go back

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Not ethical

By rogersbgk on 8/28/2018 at 3:20 PM. Helped by don't know.

I had repairs performed several week and half ago. When I was on my way home I noticed that my radio had a bad reception, but thought there was just some interference in the area and I was heading to a remote area where I live. I went straight home from the dealership. The next morning I noticed that my antenna was broken off and the base of the antenna was cracked like it had be hit with something very hard. My husband asked me several times over the course of a week or so if I had called the dealership to tell them about it. I am a CPA and Controller for a small company and I barely have time to eat during the day at work. When I finally called, they said I could bring it down and they would see if they could help us out. Since I would have to take time off work, I point blank asked if they were going to fix this and did not expect to be charged. The lady in repairs insinuated that my account was suspicious since I had waited so long to call and that they didn't know what they could do for me since the shop foreman had no knowledge of any issue that could have caused my antenna to break off. Never go there again!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thieves

By Jfuller on 8/21/2018 at 3:48 PM. Helped by ST-John, SM-Kevin and soon Denis- GM.

Spent $4300.00 to have my truck repaired. Got my truck back still running hot, they finally found the radiator and condenser were clogged. So for a clogged radiator I had to buy a water pump, thermostat and fuel pump. What does a fuel pump have to do with over heating you ask? Same question I ask and got the answer with you had a code. Like I said $4300.00 later my air doesn’t blow but I do have a new fuel pump.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY FROM THIS DEALERSHIP!

By KenleyB on 7/16/2018 at 5:57 AM. Helped by Davey with the service center.

DO NOT TAKE YOUR CAR HERE! I brought my car in on a warranty recall and was returned with a car with more problems than I've ever had. They wanted me to get over 2k worth of work that "nothings wrong with it now but it could be later". They were short with me and my questions. Lied about what they did. And didn't even put the hoses on again or tighten the clamps. Took off part of my fender that wasn't supposed to be touched. Thank God I took it to my usual mechanic who fixed all their lazy mistakes before I broke down. If only they looked at it when I asked but given the reply of "they leave in 5 minutes you can bring it back another time". They don't care about you, your time, or your vehicle. They only want your money!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Satisfaction

By Thankful on 11/29/2017 at 12:41 AM. Helped by Gary, Joel.

I have now purchased 4 Toyotas from Cherokee County Toyota, and have completely trusted the service department too keep them all operating optimally. My most recent purchase experience was, once again, handled professionally....and service from Gary (ASST SVC Manager) to Joel (GEN Sales MGR) was the definition of exceptional customer service.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Salesman yelled at and insulted me on the phone

By GateFoundation on 9/2/2017 at 4:02 PM. Helped by Tony.

We highly advise against going there. We are still extremely upset over the insulting things a salesman said to us. I called the general sales number Friday afternoon to inquire about buying a new Camry. A guy by the name "Tony" picked up the phone. Everything sounded pleasant in the beginning. I told him he sounded like a nice guy and I would like to continue to work with him on getting this new car. I asked him to send me an email with a price. He refused and started to lecture me. I said, "Hey man, I totally understand you get a lot of calls inquiring price, but some of those calls don't bring you any sales. But I need to have your contact info stored, and if I decide to drop by and buy a car from you, I'd like to have something to remember you by." To which he retorted, "I AM NOT DOING THAT! I only make 75 bucks if you sell you this car. I am not gonna give you a price! We are not a pricing agency!" That was only the start of his harangue. It was only 2 minutes into our conversation. I tried everything to understand his position and to calm him down. He continued to talk down to me, asking if I am a student. I told him I am about to get a philosophy degree and enter a law school next year. He said, "oh, so you will become a lawyer? Do you think it's ethical for someone with means to buy a car very cheap and let us make not even 3% of the price?" He continued to accuse me of being "unethical", and even astringently said, "If you don't go to law school, your philosophy degree is worthless. No one is ever going to hire someone who studies philosophy. You will probably end up getting a xxxxty job like mine, or even worse." I was shocked how he trashed his own job and at the uncalled-for things he said. He even said "I just fired you as a customer." I tried everything to appease him, but he was implacable. I told him "what are arguing with me for? I am a customer." He just refused to listen or let me talk. Tony started a rant barely two minutes into what started off as a pleasant conversation, and he still wasn't ready to stop after going off 20 minutes. While I was being polite and didn't want to hang up, he continued to lecture me. I tried to appease him and get him to tell me the price of the car, so that we could go back on track. I felt he had a lot of hate towards his job, but I thought he sounded nice in the first two minutes of the conversation, and I wanted to give it a last shot at bringing him back to track. But Tony was still very acidic and insulting in tone. I told him if he was not willing to give me a price, I had to go. He wen "Ok! YOU WIN! How about that?! Huh?! Bam! YOU WIN!", then followed by more verbal abuse. Then I hung up. Two hours later I got a voicemail message, saying, "Eric, I got your price." The caller didn't leave a name. I didn't know who that was. So I called back, and found out the call was from your dealership. So I explained to the receptionist what happened, and requested that a manager or supervisor call me back. But I haven't heard from you. I am majorly disappointed. (This proves my point. He refused to send me an email, and when he called me I didn't even know who that was, despite the fact that he gave me a very unforgettable lecture.) The price he gave me would otherwise have been something I would be willing to continue working with him on, had he not insulted and talked down to me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great , caring dealership

By cargirl on 8/15/2017 at 3:57 PM. Helped by Alan Caldwell, Joel Treiger.

This was the second time Alan Caldwell has gone out of his way to take care of my elderly father. He took the 4-runner to my father's home in Ellijay, helped him get two trades back to the dealership, and then returned my father back home after completing the paperwork. The numbers were exactly as I had discussed with Joel Pratt the day before. I would recommend this dealership to anymore who wants to deal with honest and caring people! Thank you, again, Cherokee County Toyota!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Perfect experience

By Camrydriver on 7/4/2017 at 1:07 PM. Helped by Anthony and Jeff..

I was just going in to test drive a Camry. Drove out in a new Camry. The deal was better than buying a used (with warranty). Anthony was a laid back, no-pressure salesperson. I didn't spend all day in the dealership. They dispelled all of my preconceived ideas of a car dealership I will not go anywhere else.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pathetic scare tactics

By Pyssedoff on 6/28/2017 at 12:44 AM. Helped by Service personnel.

Went in for brake system check==no problems. A recommended repair list for $1100. None of which I was allowed to verify u til my local shop showed me each area and disputed each item. Watch out for these guys-get a second opinion.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

very dishonest financial service

By sergiy pechonkin on 3/5/2017 at 4:29 AM. Helped by financial manager 03/02/2017.

just recently purchased the truck from this dealer and experienced very dishonest and poor financial service, literally took advantage of me because i was in a hurry.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Milking the customer

By 4runner on 7/24/2016 at 4:23 AM. Helped by Kevin.

Came in with a complaint of MPG dropped by 25% and instead of offering a diagnostic, he sold me a fuel injector cleaning service with costed me over a hundred bucks and did nothing to help address the complaint I came in with. They know the steps to fixing the problems and that is why they offered this services before offering the real fix. Disappointment.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

New car sales (rude) associates

By Disappointed 2300 on 6/24/2016 at 7:08 PM. Helped by Todd, John and general manager.

Spent $38,000 on a 2016 Toyota Tacoma and I have owned vehicle 45 days now. From day one the CD player didn't work. Now they want to give me a remanufactured CD player and keep telling me it's back ordered. Very disappointed with how they conduct business and how much they seem to not care. If I would have read reviews about this dealer before going there I would not have purchased the truck. They don't call you back nor stay in touch and are not friendly at all. I highly recommend you do not go to this dealership and drive further for better service somewhere else.

I would not recommend this dealer.