Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.8  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4.3  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience Corvette Grand Sport

By MrPaulRobles on 6/25/2019 at 6:26 AM. Helped by Nico.

I had an amazing experience with Nico who helped me with my 2013 Corvette Grand Sport. I was "window shopping" online during the memorial day sales week and saw the car I wanted so bad with the exact specs I wanted and that I was looking for a while, I submitted a pre-approval application and within a few minutes I received a phone call from Nico. He placed the car on hold for me and offered me a great deal for my trade in vehicle, he told me everything I needed to get my dream car and set an appointment for me that same weekend. I never personally met Nico until that weekend when I went to sign the paperwork and pick up the Corvette, he received me in the lobby with my car detailed in the front of the dealership and all the paperwork ready to sign. It was a very pleasant and very easy experience thanks to Nico. Simpson Chevrolet also offered me a great deal with extended protection plans for my car. Honestly the best experience I ever had buying a car (previously had a BMW and a Land Rover). I am very impressed and happy with my first with Chevrolet Corvette thanks to Nico and Simpson Chevrolet of Irvine.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Heavy handed and unresponsive

By Tom on 5/17/2019 at 7:39 PM. Helped by It was all of them.

I leased a Cruze via the Costco auto program. I cannot recommend the sales and finance people in any way. They suckered me into adding more costs to the lease that I did not need. When I tried to correct it they said there was nothing they could do. The bottom line is all they care about is their bottom line. I highly recommend Penske Chevrolet in Cerritos.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service/Untrustworthy

By sideshpatel on 5/7/2019 at 10:53 PM. Helped by James Simpson.

See my story below. Please note the GM responded to my Google Review and I emailed him as asked and did not receive a response from 3 separate emails. I came to the dealership out of trust for the people that handle GMC terrain's everyday and I left with zero. I was desperate trying to get my car up and running.......... I am extremely disappointed in my service and have no trust left in the process at Simpson Chevrolet. I came in desperate as my car was not starting and I was towed into the dealership looking to get my car back up and running. I had my car there towed to be left overnight and I was told when it arrived I would be notified which I was not even though I called back at 5pm and was told someone would call me back that night to let me know and I never received a call. At 645am I was called and told my car will be looked at that morning. At noon that day I was told that they could't inspect my car without another set of keys and I asked why they needed it and they said they are not sure until they get the other set of keys. From here I was told my transmitter was broken along with 4 other repairs including the battery. So I agreed for a transmitter to be repaired but nothing else. When I arrived the next day to pick up my car I was told my battery needed a jump start to get me out of the lot. THIS WAS THE FIRST LIE. When I got to my next spot to replace the battery they said it was fine. All other replacements the dealership recommend were not needed. I WAS LIED TOO. I talked to James Simpson and his text messages became short and he stopped responding to me when I asked him about the situation. This is what happens when people lie. This is close to a robbery. As I was mislead and told information that allowed them to work on my car. I am so glad I did not agree to all the work which was over $700 in costs. Watch out for the crooks. Sid Patel

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional sales service

By Tadao on 1/25/2019 at 8:06 PM. Helped by Edmundo Bernal, SM Clay Rear & Jimmy Dani.

We almost left the dealership and go to another for a lower price but negotiation was handled well by SM Clay Rear . Kudos to Edmundo Bernal and Jimmy Dani Joms &Rhea

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service at any dealership

By Steven S on 6/27/2018 at 6:55 PM. Helped by James Simpson.

I recently stopped into Chevy of Irvine to pickup some new DEF for my truck. I was outside looking at my truck and was greeted by James. He asked if there was anything he could help me with. I explained that there had been a noise coming from the truck. He offered to take a look at the truck. Less than a half hour later the truck was brought out repaired I couldn't believe how fast they were. The truck was still under warranty so he said it's no charge. I couldn't be happier with the level of service from James at Simpson Chevy. It's hard to find good service these days. But James customer service is world class the best I've ever had at any dealership. I will recommend all my friends and family to go see James if they ever have any needs for Chevy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWSOME

By Ryan the lion 420 on 3/31/2018 at 11:15 PM. Helped by Eddie Sosa ,Mike Yousef.

First time getting a brand new truck,so I was a little nervous. Eddie Sosa,my sales guy could not have made my experience any easier. He made a process I thought to be a headache but he answered every stupid question I had and knew exactly what I needed and boom,Eddie made it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Instant help from Service Advisor, Angel

By AlZ06 on 1/16/2018 at 6:35 AM. Helped by Angel.

I have a 2015 Z06 Corvette and was concerned about the instrument cluster not responding to the changes in performance codes. Visiting the dealership in a holiday was not the best idea as it was very busy, but I was pleasantly surprised that Angel, one of the Service Advisors came over and fixed the problem in an few minutes. To me, this was the sign of a caring individual, and I feel he needed to be recognized... and I plan to use this dealership and Angel for my future service. Thank you Angel Al.... with the Red Z06 PS I did use this dealer for an oil change and found their 3 month (pay ahead) was a good deal... it came to about $50 per oil change,,, and the service was good

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

MUST READ!!! Steer clear from Simpson Chevrolet.

By JL on 8/31/2017 at 7:14 PM. Helped by Raymond, Auto Body, Service.

The worst dealer experience I've ever had. Bought the new volt from Raymond Whipp and was promised a full tank of gas and charge. Was sent home with empty tank, the next day and following week Raymond didn't return my calls and never got that full tank of gas I should have had when buying or leasing a brand new vehicle from a dealer. Then the car was rear ended, decided to use the same dealer I purchased from which turned out the be the worst nightmare, over 10 visits and body shop still cant get the repairs right, i was delayed 2.5 weeks where vehicle was not touch because the previous dealer was bought out by Simpson Chevrolet then the body shop went through 3 managers which delayed the repair even longer, by the time I got the car back 3mons later everything was mis-aligned, second and third visits were because they broke interior pieces and put them back on the car, 4-5 visits to replace the damage left taillight which was not touched in the accident, broken rocker panel and more interior panels that decided to fall off on its own due to broken clips from removing and replacing. 6th visit notice bumper paint was rubbing off and backing itself out, turns out again broken clips, new bumper cut and modified just to stay on and 7th visit turns out their frame machine was out of calibration which needed the oem to come in and re-calibrate. Many more visits due to rust caused by incorrect aligned tail light and trunk lid. The 1st three months they didn't even offer a rental car when they told me i will have the car back fixed in one month. 20k miles in the 2016 volt died on the freeway with 0 power, towed to same dealer to find a internally shorted voltage regulator, told it was close to $30k msrp part covered under warranty. Then turns out there is a bad squeaking noise in the rear of the vehicle, been to same dealer 5 times for this issue, 1st was told it is known issue and a bulletin was out and they can fix, 2nd visit right after the 1st for same reason was told axle needs drilled to put more grease in, again known issue. 3rd visit the right rear axle was to be replaced but sent home and told to come back because a set of bolts to hold the axle up was out of stock, 4th visit they replace the whole rear axle and still did not fix, 5th visit turns was told that its the actual body that is making the noise and that they have seen this same issue before and the body shop fixed due to some bad weld. Recently the vehicle has been at this shop for 3 weeks, was told the body is now fixed but I now have to bring it back next month to get the noise fixed AGAIN because they are too busy. I was told the car is ready and to pick up today, went on my lunch hour only to wait 25mins while others behind me was brought their vehicle. Asked the counter 3 times if they forgot my car to no avail, after 25mins I left Simpson Chevrolet without my Volt and still with the rental car going on one month without my Volt. Even the service manager and body shop manager shook their heads at the troubles I have gone through, one of the service manager even have gone out of his way to see if maybe they can compensate me somehow to no avail, got redirected to the same person that sold me the car whom never contacted me until after multiple interactions with this same service manager then didn't seem eager to help and didn't bother to call me to update me. The service manager calls me 3 times to ask me if anyone has reached out to me, answer was NO... only once after he pesters the sales guy to try to help me possibly trade this car in on another. Seems once they make the sale they forget who you are, typical. WORST DEALER EVER, DO NOT GO TO SIMPSON CHEVROLET IRVINE, YOU WILL REGRET IT. OTHER CUSTOMERS LEAVING THE DEALER ACTUAL TOLD ME TO TURN AWAY AND GO TO A DIFFERENT DEALER. And yes, i have all the invoices, documented all the times lost visiting, waiting and having to come back time after time, rental car invoices showing the same unresolved issues over and over. Will never buy a GM product again due to this experience! Update 11/1/2017, the car has been back 3 times more so far since my last review. The 1st visit since last review was to have the New body shop that they contract with fixed and realign the rear panel's because the right tail light was rubbing the body taking off paint and causing rust and to determine the root cause of the rear squeak and squeal coming out of the right rear as Simson Chevrolet now says its due to the accident. 1 - Get the car back, all the panels still out of alignment, the rust was touched up with paint which is now rubbing and paint is removed again in the exact same location as when I dropped it of to fix just this. - Now the body shop Simpson decides to use advises that the noise is not from the accident or the botchy repair but instead a defect manufacturer weld in which they have seen the same incident before and had to re-weld to fix in another customer vehicle. I then was called to come pick up the car because their newly acquired body shop is booked out a month before they can get to my car to fix the weld. I was advised to come and pick up my car until they are ready to fix it, I show up and the car had masking tape around parts of where they just painted, the headliner was creased and hanging out over the weather seals, the plastic trim panels were hanging, dome light was left under the headliner and the whole rear of the passenger area has muddy foot prints on the back of the front and rear seats and door panels, steering wheel has body filler stuck all over it, dust filled the whole car ..... and this was a good enough condition to have the customer pick up. Needless to say, I left with the rental and they had to bring in an outside detailer to go over the car before I came back to get it. (See my photos) ON YELP The day after I pick up my car I now noticed that my lane departure and collision assist is now malfunctioning, again, see my photos. Called and was told they will fix it when i bring back to get the noise fixed by new body shop. 2 - A month goes by I bring the vehicle back to get the lane assist and noise/bad weld fixed only to find out that Simpson Chevrolet has now stopped using the same body shop mentioned above and have contracted to a 2nd newly acquired body shop, oh and again i have to wait another month because they still have to work out negotiations with this new shop before I can get my car fixed. However, I left the car this time only to have the lane assist and collision prep malfunction fixed. I was told there is a bulletin on this exact same issue and that bulletin will fix it. (DID NOT FIX IT) 3 - Couple weeks go by brought the car back this time to actually have that new body shop rip the car apart to fix that weld and to also recheck and fix the collision prep and lane assist. Just received a call from Simpson Chevrolet and was told that they did more research and determined that the noise is actually coming from a bad Shock which I now AGAIN have to come get the car and bring it back AGAIN once that shock is back in stock to have it replaced. PEOPLE, this is a legit issue as even the advisor and his mechanics reduplicated this noise but have yet to fix it correctly. As for the lane assist, also reproduced by the advisor, for this he might have to reach out to GM themselves for help on this. But I will still need to return the rental, pick up my UNFIXED Volt and bring it back AGAIN when they are ready to try and fix it again. To recap, the car was involved in a minor rear end collision in which Simpson Chevrolet initially took my car, promised me it fixed in a month but turned out to be 4 months before I had to fight to even take possession of it, was not ever offered a rental even though they stopped all work on it during the transition of ownership and delay in parts, incorrect parts ordered, etc. Fast forward 2yrs later the collision repair is still not complete, multiple issues experienced after this, the main voltage regulator failed and left me stranded at less than 20k miles, rear axle was drilled, filled, replaced, body still misaligned, land departure and collision prep fails, i have bad noise that they cant fix, miles getting put on it from test drives to replicate issues by them and countless amount of unnecessary time lost. Now if you are having or experienced issues with Simpson Chevrolet, just goto the car rental location they use and ask them what the percentage of customers get sent to them to whom have complained numerous times about their bad experiences with this dealership to back your claim and complaint. Another update 11/3/2017 - Read previous posts following up to this latest update. The Volt was brought in almost 2wks ago to have the right rear noise checked out and repaired "again". Now am told that the right rear Shock is the culprit, this after it was a 1. axle lubrication issue 2. Complete axle replacement 3. botched body repair job (Which their own repair division did the work) 4. The body shopped inspects and blames bad factory body weld that failed 5. New body shop states some of the body trim and moldings could be the cause, replaced.... (Failed, not fixed) 6. Yesterday was called by service advisor states the mechanics checked out and now turns out the culprit is the right rear shock absorber which is on back order and do not have an ETA. Had to pick the car up until the part comes in, mind you this will be at least my 30th + visit regarding issues and not that the customers time matters. Showed up to the dealer today at 3:12pm to pick up my vehicle and you guessed it, found new issues that was over seen on prior visits. Today Angel and I inspect the car before I drive off to make sure everything gets documented again and we find: 1. Right passenger door hinge bolt is completely missing. 2. Hood hinge is missing 2 nuts. Presumably from when the car internally shorted out its voltage regulator while I was driving in the carpool lane during rush hour and the dealer had to replace it but forgot to reinstall those nuts. 3. Driver side rear passenger entry trim is loose for the 3rd time as it was already replaced for a broken clip previously. All this can be viewed under my images. So again today I leave with the car but initial issue brought in for many times prior still not fixed but instead find new issues.... missing bolt on right rear passenger door and hood, and completely forgot to ask them today to make sure ALL door and hood bolts and nuts are torqued down when they replaced them. After all said and done I spend 2hrs today, another 2hrs lost with no compensation at all. Angel is and have done his best to reach out to management only to come back to me and say "sorry, have to go through debugging steps until exhausted and well go from there". 2yrs, countless loss hours, headaches, stress, anger, etc.... Simpson Chevrolet manager still have not reached out to me ever until today Roger was pulled out to assess the missing bolts and screws from my car. Over 2yrs of issues and countless shop hours and costs loss by the company, it would have been more beneficial for the dealer to have either terminated my lease contract, offer me a decent trade in on another GM vehicle which for countless times I have tried but they were not willing to work with me, at the time the 2016 volt had less than 7,000miles and was already $8,000 negative... bad depreciation on Chevy volts. At this point I will never be a GM owner again. This have now become my outlet for documenting all the issues I have been having, with this many issues, easy to forget and loose track of things.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Update

By bradpetty on 11/15/2016 at 4:30 AM. Helped by Len, Roger, David.

I have deleted my initial post, and updating it with this one. While I did not receive good service in getting my car repaired, I am pleased with the immediate and sincere response from the service manager who was able to make me whole. While I prefer it would not have had to happen this way, in the interest of good will I have revised my initial review.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful staff and a great deal

By Volt2017 on 10/6/2016 at 4:06 AM. Helped by Raymond Whipp.

I've purchased a lot of cars in my life and have to say this was by far the best experience I have ever had with a car dealership. As a first time lessee I wanted to understand the process, costs and of course get the best deal I could- got all three! Clear, straightforward help form the internet sales manager (Raymond) and ended up driving off with a 2017 Volt lease that was pretty much everything I wanted. No pressure, no tap dance- very helpful, courteous and professional staff!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Had to replace the instrument cluster panel within 1 month

By Chevy Irvine service dept.are CROOKS on 1/22/2016 at 6:16 AM. Helped by Roger in Service.

Took 07 avalanche in to replace instrument cluster panel. Upon completion of the repair, took the car home and within 2 days the car battery died. Took vehicle back and service technician stated the door latch on the diver side is bad causing the drainage on the battery. AT no time the cluster was tested. Had new latch replaced, took the car home and within 1 day, the battery died again. THIS IS A BRAND NEW BATTERY. Took the car back and this time insist on the testing of the cluster. Suddenly it is now determined that the cluster is bad. Had a new one replaced. Within a week, had to return to the dealer because the cluster is giving faulty warning on the dashboard. Had another one replaced. Within a week, had to return to the dealer because the cluster is now missing programming function. Finally have a fourth cluster replaced. To summarize the issue, had 4 clusters replaced, 3 jump starts from AAA at my cost, missing time due to multiple trip to the dealership, over $1000 out of pocket and when the issue is brought up to the management, their response is NOT OUR PROBLEM IF WE PUT IN FAULTY PARTS, JUST BE GLAD WE REPLACE THOSE 3 CLUSTERS FOR FREE. NEVER ACKNOWLEDGE ANY WRONGDOING AND WILL NOT COMPENSATE FOR THE INCOVENIENCE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chevy Volt battery broken

By Vahid on 11/10/2015 at 6:43 PM. Helped by Erwin.

Great service abd taking care of my car in short time and great communication for follow up Thanks dealership I will recommand this dealership to friends

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
3   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Do not speak to Rula in the finance department!

By Mommyof2 on 8/30/2015 at 5:08 AM. Helped by Michael, Denni, Brian STAY AWAY FROM RULA!.

Denni, Michael, and Brian are AWESOME! They worked with me to get the best deal, but when it was time to sign the papers, Rula in the financial department was unbelievably rude. I cannot believe how I was treated by her! She told one of her co workers, "It doesn't matter, the car will be back i two weeks anyway." Referring to me, and my credit. There is so much more that was said, and I'm just astonished about how stuck up Rula was. It was as if I was some person off the street, not a customer. I complained to the manager David, and he did NOTHING expect tell me he would handle it later. Do not deal with anyone in the actual dealership. If you want a good price and someone who's really looking to work with you, I reccomend going to the collision center and speaking with Denni or Brian. They are AMAZING!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Fast, Honest and No hidden fees

By brittanyb1 on 8/22/2015 at 8:27 PM. Helped by Kevin, Denni and Brian Hasbeck.

I dont have the best credit so I went on line. I found Chevy of Irvine. I had been there before and didnt have to worry about getting bumb rushed driving thru because the first time no one was anywhere. I applied on line and got a call from a Kevin. I had a lot of detailed questions and as soon as he didnt know the answer he promptly put his boss on the phone. She was cheerful, nice and got to the point. She told me to come on in and she would beat the Toyota store on price. I pulled up and shevwas outside waiting. Thus was much better t than before when I drove thru. I told her what she had to do. She showed me the screen and even though I have bad credit she got me done and better than the competition. There was no haggling.No back and forth I sat in the managers office with Kevin and her Husband Brian. I was there about 20min. test drove,got my monthly payment, changed my insurance and I was ready to sign. It was the experience I ever had and I came after work. I did wait for the Finance girl to get help. I believe she was new. They must be under new management because it seemed like the paper lady took the longest and didnt know how to do everything yet. But what do you do when someone is new. The sales team kept me busy and laughing. Its a VIP entrance that they are doing for internet customers that gets you in and out. They said they are working on making the building more presentable and labled better. I loved the service and I sale insurance. Denni even asked me about my product and seemed genuine about keeping business local and gave me her email. I believe she will by my services. The VIP entrance made me feel better about my situation and they were fast and didnt judge me and everything she told me on the phone they did and then some. I felt comfortable and its like a quicky lube entrance for car buying. I will go back and my sister said she would come next week (and she doesnt like anyone) she likes to deal with ladies. Ask for Denni and the VIP team. Other than the learning curve signing my papers with the new finance girl and the fact she could speak a little better it was perfect. I love these guys I love my Hyundai Sonata and the VIP entrance for Internet buyers who dont have time to be there all night will keep me coming back. Thanks Guys!! You did what you promised and my sister is looking forward to talking to you Denni and Kevin about giving her the same fast experience except she is the one with good credit. Thank you all. Im glad I found you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service dept

By Jason on 7/6/2015 at 10:11 PM. Helped by Sean.

Took my car in for a quick oil change and warranty repair which was only supposed to take @ 15 mins. Service said @ 3-4 cars in front of me and I'd have to wait 2-3 hrs. Had shuttle drop me off and waited 5 hrs. Finally called them and they said vehicle was just about ready and they'd sebd shuttle. Waited an hour still no shuttle. Called them back and they took my name and number and would find out where shuttle was and would call..guess what.. Another hour and I'm still waiting.. So far, 7 hrs fo something that should have taken @ 30 mins.. TERRIBLE SERVICE!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chev. of Irvine

By LoriT on 6/23/2015 at 7:44 PM. Helped by Sean and Jeff.

Thank you for the fabulous service at Chevrolet of Irvine. I received excellent service the minute I arrived. I was greeted by a Service Rep with a smile. I had my car detailed inside and out. With kids it needed it. They guys did a fantastic job. My car looked like new! I would defiantly recommend the dealership. Wait .... I always do. Thank you, Lori PS They do a great job on Oil changes too!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

I am very happy!

By Carman on 5/19/2015 at 7:16 PM. Helped by Kim.

Great experience and I am not trying to over sell! This is my second time buying a car here an both times I am happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By FrancescaHannah on 4/2/2015 at 4:45 PM. Helped by Bob and Yasser.

Salesman I dealt with was Bob and he was straight forward and very knowledgeable. He knew all about the vehicle and was so helpful. Also dealt with Yasser who actually came into office on his day off to help me with financing. Best overall experience that I have ever had at a car dealer. I currently also own a Cadillac CTS but wasn't sure about buying a GM car for my son. Test drove Mazda and Dodge (same price range) but felt the Cruze was such a better car for numerous reasons.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chevrolet sonic is a Great car from a great dealership

By Femi on 3/11/2015 at 6:14 PM. Helped by Mr yasser, holiday and jocelyn.

I purchased a white sonic lt on March 2/15. My daughters were with me and we really had a great time. The finance manager, mr. Yasser, Holiday and Jocelyn were very helpful in getting the car that I wanted. My oldest daughter was so happy with the way we're helped that she promised herself to buy her next car from Chevrolet of Irvine!?

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst ever

By nothappy on 2/4/2015 at 5:16 AM. Helped by Bill Howard, Dan Tross.

The worst service organization I have ever dealt with. I've owned 4 Corvettes over the last 14 years. 2 have been serviced at this dealership in the last 14 months. Both have been physically damaged. Today I left my 2014 Corvette Stingray (which I purchased here) all day for some warranty work and an oil change. Arrived early for my appointment, had to get a work colleague to come and get me (no courtesy shuttle). By 5pm no word on progress...so I called, was told service adviser Dan Tross would call me back. NO call so at 6pm I walked to dealership. Arrived at 6:30pm. NOTHING had been done. They were too busy to #1 work on my car and #2 call me to update me and #3 arrange for a ride from work/to home etc. Doesn't matter how much you spend here, once they have your money you get treated like crap. I feel sorry for service manager Bill Howard, he's a nice guy but clearly senior management / owner doesn't give him the resources he needs to be successful. My friend drives a MERC that costs half what my Vette cost and he describes the service at the MERC dealer next door like "checking into a 5 star hotel". Chevy Irvine is like checking into a flophouse.

I would not recommend this dealer.