Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Bnortin on 4/20/2019 at 12:32 AM.

If it was possible to give a higher than 5 star rating this place would get it. Sam and the others worked so diligently to help me find the right car and went over and above to find the best financing so the payments stay within my budget. Thanks guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding salesman and sales managers!!!

By Jess&Daniel Borrayo on 10/25/2018 at 6:05 AM.

This is our 2nd time purchasing a vehicle here and they went above and beyond to make us happy and that’s exactly what they did!!! I will most definitely refer Sam Marsh salesman and Lithia to all my friends and family!! 100% satisfied with the team work these guys have!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service And Honesty

By Andre Leonard on 9/5/2018 at 8:43 PM.

Bought a Tahoe here. The sales price great. Service Manager Scott Price is always attentive and responsive when I bring the vehicle in for service.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Long wait for vehicle

By Ed on 1/13/2018 at 3:24 AM.

Saw a used Mazda 3 on web site and called on it. Talked to the manager for used cars. I wanted a out the door price (OTD to include TTL). Manager gave us his cell and told to call if we had any other questions. Talked to him 3 times about things and verified the price each and every time. We were paying for the car outright (cash) and didn't want any surprises. We made an appointment and went down that day to buy the car. We told them I had to be to work and only had 3 hours to do this (Should be more than enough time). Arrived on time was greeted and able to take on test drive right away. When the paperwork started, time came to a stop. The salesman wanted to negotiate the price of the car. We said no, the price $13K OTD. The salesman finally could get the price to what was agreed upon by the manager the days before. We argued about dealer fee. Remember all the phone calls and verifying OTD price. Even told him we are paying cash and will bring only this amount. We then sat at the salesman desk for 2 hours while he went to get the car detailed (meaning washed, dirt streaks in trunk area never cleaned) and gassed. The dealership had maybe 3 couples looking around at cars (not very busy). After this long and useless wait we finally was able to see the finance person. No one was in finance office because I had clear view of the office while sitting there. This person raised his voice and was very rude to my wife (very unprofessional). We finally paid for it and was able to go. Over 3 hours to do this. Asked to have my son on title paperwork- was told DMV does that, LIE. DMV said would have to been done at dealership, they can not change paperwork. 3 day temp tag- Bought on Thursday - good till Friday. (Tag states good for 3 day not to include weekends. Could not even count 3 days). I would not recommend this dealership to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By todd1764 on 12/27/2017 at 3:48 PM.

Everyone does a great job to keep me happy and my car running great. They have a great attitude they you can feel as soon as you get there. Very happy with my experience. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Nice Dealership

By Tom on 12/25/2017 at 6:28 AM. Helped by Dave Alonzo, Gregory Malberg.

Our salesman, Dave Alonzo, was very knowledgeable, friendly, and helpful. We are thrilled with our new truck, as it was exactly what we were looking for and they offered a deal we could not refuse.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The new car

By Equinox owner on 12/20/2017 at 9:41 PM. Helped by Greg Malberg.

The old owner had the motto, “no pressure, no hype”. The salesman, Jose Juarez, exemplified that motto. Thank you for making our purchase painless. I will be back again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No problems!

By Lisa Nelson on 12/18/2017 at 5:30 PM.

Scott always goes the extra mile to keep us happy. He is very good at communicating and has always been great to work with. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely a blessing so far away from home.

By SilveradoHD Dude on 12/3/2017 at 1:05 AM.

My truck’s DEF light came on right east of Twin Falls so we called your amazing service team and they were able to quickly diagnose the issue and schedule at prompt warranty repair the next morning. We were back on the road for our 3000 mile road trip to help out our new pastor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Happy TK on 11/10/2017 at 1:53 PM. Helped by Jen.

Jen did an awesome job taking care of my car and my needs! She went above and beyond anyone else that I’ve worked with at the dealership.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Great Car!!!

By James Malesich on 10/24/2017 at 2:22 AM. Helped by receptionists.

The salesman , Brandon Schermett, was excellent. The General Manager, Jim Davis, was good to work with, as were the receptionists. We caution buyers to be sure you want the extended warranty before purchasing it because it was difficult to get cancelled. With help from Brandon and Jim we were able to get our problem with cancellation of the warranty resolved. The dealership made it right with us and we appreciate their efforts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

servuce

By Cadillac owner on 10/5/2017 at 4:19 PM. Helped by Sorry do not have service agents card w me. A very nice gentleman.

Excellent professional and friendly service from entire service dept. Ease of getting an appointment......car tended to at designated appt. time. Shall use your dealership for future servicing if needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Raemay_04 on 9/27/2017 at 12:02 AM. Helped by Don't remember their names.

I called to make an appointment for my warranty oil change. They got me in the same day and it was done in less than 2 hours. Easy to deal with and freindly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super great!

By Ed on 9/16/2017 at 7:33 PM. Helped by Brent Ward, Christopher Puckett.

Willingness to satisfy my wants and needs. Great deal. Options completed before my arrival. Another great buying experience. Bought two other Silverado pickups before at this location. I return to the same great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service two recalls

By Chevygirl on 8/28/2017 at 1:11 AM. Helped by Sorry I did not get a name..

My truck had two recalls on it. The service department was great; also did an oil change. They got us in early and did a great job.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Don Waldon was very helpful, answered all my questions.

By Mark Browne on 8/14/2017 at 6:40 PM. Helped by Don Waldon.

He let the car sell itself. Answered all my questions and related to me as a person, not a mark. His knowledge of the care was excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Donna Webster on 8/1/2017 at 8:28 PM. Helped by DON Walden, Skip.

Everyone in the dealership was exceptional. Don went the extra mile for me. They spent more than eight hours trying to find me the right truck.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Good job Dave

By Sierra 01 on 7/27/2017 at 10:53 PM. Helped by Dave Alonzo.

Dave was very nice and was knowageble about the Chev Cruze.. Dave got all three of us snow cones and papers to fill out for drawings. THANK YOU DAVE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job

By james on 7/28/2017 at 10:26 PM. Helped by Service Manager.

The Service Dept. did an excellent job identifying the issue, repairing and returning it in a timely fashion. I am very happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Ryan perkett on 2/23/2017 at 5:34 AM. Helped by Brent Ward.

Contacted these guys through there website. Wow they responded within seconds. I asked questions and they had emiadate answers. Told them about my credit and how much I could put down. These guys are one hell of a team. Brent Ward was wonderful to work with. He was up front and honest! He and his team worked there butts off even after hours to make it happen. I'm gonna forever be a customer. Thank you guys for the hard work and after hours you worked. I'm really floored at the way I was treated. I have never felt so comfortable. Thank you!

I would recommend this dealer.