Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.7  
Quality of Work
4.4  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Need a car or truck??? YOU NEED TO GO TO CHEVYLAND!!!

By KHendricks59 on 11/19/2018 at 3:50 PM. Helped by Justin Boyles.

And when you Go to Chevyland….ask for Justin Boyles! Justin was/is an awesome sales person. He really LISTENS to US, what WE were looking for, what OUR goals were as to our car buying experience and most importantly, where WE wanted to end up financially which is everyone's bottom line. Justin didn't seem to spend the endless time we've all had to endure at other dealership's trying to convince us to buy something 1. above our means and also 2. that we didn't want or need and finally 3. come to see/test drive/purchase. Justin truly cared about what our needs were and worked hard to ensure those needs were met. I've since told multiple people about Justin, his empathy, his care and concern for his customers and his willingness to get you in the car you not only came to see but wanted to leave in. Thank you Justin for all your help. Personally this is the second car I've personally purchased from Chevyland and the ease and convenience of it all there is really exceptional. Go check it out and see for yourself!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent service

By Misty Blue on 11/14/2018 at 11:49 PM. Helped by Sil Taylor.

My sales representative Sil Taylor was the best she’s very kind and courteous and very knowledgeable. She was helpful in every way possible she should get a 5 star award.

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
3   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

Great vehicles, terrible service department.

By Cathy1965cj on 10/24/2018 at 3:44 AM. Helped by TJ, John, service Mgr, and Kierra.

I took my vehicle in twice for vibration issue and possible steering issue. I was shrugged off by tech, supervising tech, and shop foreman. No loaner and they had car for week and a half. Brought it back to them on my day off and was told I needed to schedule an appt for next Wednesday morning at 7 am for road force balance. Dropped car off Tuesday evening, got a loaner, and the rest of the work week passed and no answer. I called twice to be put on hold and/or told I would get a call back. It took my husband calling and me calling through the next week to get any answer or diagnosis of the tests done. Found out it was a tire issue which they ordered tires and put on the car. After I picked up the car my husband noticed how the service department scratched my wheel covers. Sent pictures to TJ in service area. I never got a call from the service department. I had placed two calls to the sales managwr, James French, who called me after he got back from vacation. He assured me Chevyland would replace my damaged wheel covers.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Quality of Work

Excellent service

By Impala 123 on 9/17/2018 at 3:33 PM. Helped by Kenneth Loftin, PJ.

My service man was awesome, and all employees that I encountered was extremely nice and helpful. Great teamwork!!! Recommend highly likely to friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chevyland employeees

By mcajv@yahoo.com on 9/13/2018 at 11:45 PM. Helped by Timothy W. Cassario, Sales man.

It has been my experience for over 30 years, that the employees aim to please their customers. I have been purchasing my autos from them each time, I need a new one. Satisfaction is their aim and I have been quite happy all these years. I would definitely recommend Chevyland to anyone that is in need of a new car, truck or service. They have met my needs even when their was a problem!.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

New truck

By Larry and Debbie on 9/12/2018 at 2:17 PM. Helped by Bill Daniels and Michael Demech.

Very knowledgeable, friendly and helpful. All questions we asked were answered. We never felt pressured into buying our truck until we were ready to make the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car-buying experience hands down

By Jbucello on 7/20/2018 at 3:42 PM. Helped by Justin Carroll.

Justin made buying my SUV so easy! I’d spent over three collective days with my boyfriend buying his truck from another dealership. I was over it, but I needed a car, too. We went to Chevyland to check out their inventory. Justin greeted us immediately. No haggling. Straight to the point. Let us test drive without any pressure. I got his card and went on my way. A week or two later, I reached back out to him to find me the exact vehicle I wanted. Within 5 minutes, he had my future vehicle located in Dallas and was ready to set up the delivery. He worked the paperwork before I got there. Everything was ready to go. I signed the deal and was on my way. The whole process maybe took 3 hours over all of that time. The day my vehicle arrived, he had it detailed, gassed up, running, and backed in for me to pick up. It took about 15 minutes to get my keys and picture, and I was back on my way. I have absolutely never had a better experience at another dealership. This is my 6th or so car-buying experience, and most definitely the best. Justin called to see how I was liking my new ride and even called to tell me happy birthday months later. The service department called to schedule my first oil change, which was so simple and quick. I am absolutely blown away by the service I’ve received. I hope to be a Chevyland - and Justin - customer for life! He found me the exact car I wanted in a matter of minutes! Hands down. Best car-buying experience I’ve ever had!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Salesman Charles Glover was awesome.

By Ray98 on 7/13/2018 at 9:48 PM. Helped by Charles Glover.

He was concise and patient. Friendly and seem to know what my needs were and gave me suggestions and what was best for me and wife.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good experience

By Rbare31 on 3/6/2018 at 9:17 PM. Helped by Jessica Smith.

I had to bring my diesel truck back to the shop after having it for 2 days. Not their fault but they had to run more extensive tests to find the problem. My service rep.was Jessica Smith and she was great. Kept me informed and was very apologetic for having to bring it back so soon.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Quality of Work

Warranty maintenance

By B17 on 3/6/2018 at 11:11 AM. Helped by I do not know what her name was..

I was very disappointed with the service this time. Totally different than the first time I went. Service person was very short with answers to my questions and spoke to me as if I should know my tires were rotated with the oil change. Then I was handed my keys and told to use my key fob to honk the horn to find my vehicle. Totally unlike the first time when I was explained everything and walked to my vehicle. !!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesperson

By TAMMY S BROWN on 1/11/2018 at 12:16 AM. Helped by Kathy Morris.

We bought a used truck, the salesperson was name Kathy Morris. She went above and beyond! Awesome customer service! She made buying a new vehicle easy and very knowledgeable

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Service from Jessica, but problem not resolved

By Kathy on 12/27/2017 at 3:12 PM. Helped by Jessica - service rep.

I have a 2012 Chevy Equinox. I have enjoyed owning this car gets great mileage and rides good. The last couple years it has been using oil 2 to 3 quarts Pearl 4000 miles my husband changes it. I went into the dealership and they were well-known of this problem but still request that I come back four times to see it use oil before they will repair the problem. I feel that it's a waste of my time and if Chevyland is aware of the problem I should not have to waste my time every 1000 miles for a check on the oil usage. Very disappointed. And I had to pay for the oil change Kathy Click

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
1   Overall Experience
5   Price
5   Quality of Work

Not satified

By Williams on 12/20/2017 at 2:37 AM. Helped by forgot.

In 2004 I bought a 2005 Malibu. every time I went to service the was a misunderstanding . stop going started going to Natchitoches Louisiana location. total difference this gentleman listened. august 25th bought 2014 Sonic. realized 1 month or so later did not have inspection sticker called Natchitoches location thaey di inform me I had to Go to Youree location. Called 3 times all three times told me I had to wait. and every time I walked into the service area no one greated me but was standing there talking not to a customer I always have to say excuse me. by the way I have two jobs. this was disappointing to know I had to go to the Youree location. well last visit pulled in 730am 7 cars ahead of me. lady took my infor. Informed her that there was a sound like if you were to set you ac unit at home when it kicks on/off. ok will check. also I needed my safety sticker. she informed me Mr.Mark would have to do that. Well he came out got vin number when he came back soon after....said OH I FORGOT TO PUT IT ON AT THE TIME OF PURCHASE ITS BEEN SITTING ON MY DESK.....WHY NOT MAIL OR CALL????? then THE TECH THAT was working on my vehicle came out and informed me......THERE IS NOTHING WRONG WITH YOUR AC/HEATING SYSTEM.......Well lady wrote it up incorrectly. The tech listen to me explain of sound. He and I went out to the bay and the sound turned out to be......forgot words but my fuel system check thing was working, He even told me if you don't hear that sound bring the car back in. The Natchitoches Location yes is smaller with less traffic but Youree drive has not been a good location for me to visit. By the way my 2005 Malibu got taken out by a tree great car with 350.253 miles on it. The rating below if for the technician who worked on my car, not the initial serve personnel.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely visits!

By Mhenly87 on 11/18/2017 at 2:07 AM. Helped by Jessica! And I think and Andrew maybe! Both helpful and polite!.

I can usually get someone on the phone right away, if not, then they always call back within the hour. I never have to worry about trying to make an apt 2 weeks in advance. Everyone in the garage and service office are very nice and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest purchase of new vehicle I have had

By Rebecca Burge on 11/13/2017 at 11:46 AM. Helped by Charles Glover.

This was the easiest purchase of a new vehicle I have had. Our salesman, Charles Glover, was most helpful in each step of the process. It felt like he really cared about us getting the best deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely service

By Imurangel0916 on 10/12/2017 at 5:29 PM. Helped by Service dept.

I took my car in because my front right tire was losing pressure. It took about 40 min and they had my car ready. I had a nail in my tire that was causing a slow leak. I’m glad I had the tire protection plus on my car. I was back on the road and haven’t had any problems since getting tire repaired.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By kevinlongk485 on 10/18/2017 at 8:55 PM. Helped by Tim Casario.

Easy to do business with. Great service and selection. Tim Casario was very helpful. I have purchased two vehicles from them and would do so again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Lisa May on 10/12/2017 at 9:50 PM. Helped by service and sales.

Top notch customer service! From sales when we bought it to oil change in service department! Would recommend Chevy Land to friends and family. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman Great Deal

By Got a great deal on 10/11/2017 at 2:35 AM. Helped by James French.

Our salesperson was wonderful. He was nice and polite. He was not pushy but he did work hard to get us what we wanted at a great price!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

service writers are inexperienced and know very little

By maddog on 10/6/2017 at 1:13 AM. Helped by a young girl at the counter.

problem was not repaired will probably go to another dealership to get repairs the young girl at the counter does not know what she is doing and will not return phone calls

I would not recommend this dealer.