Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.8  
Quality of Work
4.8  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Free and Professional

By ebrett on 4/27/2019 at 2:52 PM.

We visited Johnny Hinojosa at The Audi Exchange twice before we purchased our 2018 Audi Q5. Both times we were treated to a very professional setting rooted in technical information and high quality market research. He was able to answer our seemingly endless questions with poise and patience. He is very much a straight shooter, no BS kind of guy. His up front and honest approach throughout the entire process was refreshing; he delivered on all promises. Once our deal was complete, Johnny walked us to our new car, showed us all the details we needed to know. He went as far as taking a photo of us with our new car to share with friends and family! The process of purchasing a car at The Audi Exchange was stress free and professional. If any of our friends are in the market for a new or used Audi, Johnny will be the first and only number that we give them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By ElaineD on 3/23/2019 at 3:35 PM. Helped by John Meredith.

From the minute we walked into the Audi Exchange we were treated like valuable customers. Our salesman, John, was excellent in explaining all the features of the Q5 to both my husband and me. He really “sold” us on the car. And they had the model that met our requirements in stock.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A6 purchase

By MDA on 3/11/2019 at 9:12 PM. Helped by Brian and Jonathan.

Great experience start to finish. Highly recommend this dealership. Salesman was knowledgeable, strait forward and courteous. CPO a6 was in great condition without any blemishes.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Professional, experienced, appreciative

By Hutch on 3/10/2019 at 9:52 PM.

Alex Jung was outstanding. Provided me with information when I asked, never pressured me: No relentless calls and or emails. Business side (Ritula) was also professional and it was a joy that all the paper was ready to sign, no long term waiting. Having a tech there to explain all the features was nice too. I appreciated the General Manager Vic, finding me, congratulating me on the purchase and saying thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Beth1234 on 1/30/2019 at 6:35 PM. Helped by Brian Balibski, Bob Pope.

All within the dealership were extremely knowledgeable and helpful. It was a great experience and would recommend friends and Family. John sets the mood for his team. Love the car too!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Q5 Purchase experience

By Bruce W on 1/17/2019 at 2:43 AM. Helped by Bob Pope - Sales and Mike Nemeth in finance.

The dealership really helped me out to finance the car of my dreams. This dealership is a straight shooter, no BS. The process was stress free and professional... but I expect this from a luxury car dealership. If you are looking to lease or purchase an Audi, contact Bob Pope. He is pro all the way. He takes care of his customers and make it happen for you. The same with Mike Nemeth in Finance. He made it happen for me and he is very professional. I highly recommend this dealership and working with these two gents.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure to buy a car here!

By Matt on 1/3/2019 at 1:45 AM. Helped by John Meredith.

The Audi exchange has a wonderful selection of cars. I feel that I’ve made the perfect choice and was very happy with the overall buying experience. This is my second purchase from the exchange and I will be back for more

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience - Out of State Transaction

By Comp10 on 11/16/2018 at 10:08 PM.

Alex at Audi Exchange has been fantastic to deal with. This was my second vehicle purchase from him and would highly recommend Audi Exchange and Alex in particular. I purchased from out of state and they made the transaction seamless and transparent. They will remain my first choice for purchasing Audi vehicles or high end used vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning costumer

By Dmvadt17 on 11/1/2018 at 7:13 PM.

This is my 4th Audi and my 2nd time working with Alex Jung. He is very professional and went above and beyond to assure me I was getting the best deal and the exact car I wanted. I will definitely be coming back for a 3rd time to work with Alex when my lease is up. I highly recommend Audi Exchange and Alex Jung.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Q5 Purchase Made Easy

By New Customer on 9/6/2018 at 3:52 PM. Helped by Ed Ogorzaly.

If you are looking for a new Audi we were very please with the Audi Exchange and our sales person Ed Ogorzaly. He was very thorough and knowledgable about the cars. We would highly recommend him. It was our first time buying from the Audi Exchange.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Rocker Girl-Glencoe on 7/30/2018 at 12:52 AM. Helped by Manos Tzoumas. Summer associate: Matta.

This dealer makes car buying a pleasant experience. Very competent staff. No pressure. Willing to take as much time with you as you need and willing to answer all your questions. Very accommodating to all our needs. The summer intern was fabulous--answered all the technology questions with simple and easy to understand unwires. This is a top notch dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased of pre-owned Audi A6

By Satisfied Custumer on 7/22/2018 at 11:14 AM. Helped by Bobby Bender and Mike Nemith.

I was treated politely and with respect throughout the entire process. The car I purchased is excellent and the price was very fair. I would highly recommend The Audi Exchange.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Anonymous on 5/15/2018 at 12:23 AM. Helped by Stuart Fishman.

From the moment we stepped into the dealership, it was all about giving us the best possible customer service. It was not about just selling cars, but what could Stuart do to meet our needs and expectations. No question or request was too small. Stuart was very patient and focused on making the car buying experience as painless as possible. He was so good, we bought two Certified Preowned Audis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Bob Lambert for the great experience.

By mwgarb on 4/30/2018 at 6:49 PM.

Fast, friendly, no hard sell. This was a great all around experience. I would recommend Audi Exchange to anyone. Thanks again to Bob and the entire team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional sales staff.

By JackK on 2/15/2018 at 1:54 PM.

Very knowledgeable, friendly and efficient sales staff. Knew answers to all questions and made me feel comfortable throughout the whole process. I would recommend this dealership very highly to anyone looking for an Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bought my first Audi here.

By NewAudiConvert on 12/31/2017 at 4:11 PM. Helped by Necko Civic.

I came here quite a distance on recommendation from a friend. Necko has a very unique style (he is very blunt) that might not appeal to those whole love to do a lot of back and forth. He helped me get the best deal and the one I wanted and put up with a lot of questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best price, great service!!

By Q5 on 11/30/2017 at 12:26 AM. Helped by Manos.

went to 3 dealers in the area, had gone to the Exchange first and they didn't waste my time like the other guys. Gave me a great price for my trade in and a great price for the Q5 that I wanted. They didn't have the color so they went out of their way to find the car in Wisconsin and bring it in for me. What can I say, the sales guy, named Manos, was so helpful and answered all of my questions. Would never go anywhere else to buy an Audi!!!! Make it your first stop, Audi Exchange!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Exchange.

By Judyg1 on 11/21/2017 at 9:16 PM.

Audi Exchange made buying a new car easy and pleasant. They are knowledgeable, courteous and made thus experience a joy. They are the best ones around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New SQ5

By Investor on 11/18/2017 at 2:26 PM. Helped by Octavio in sales. Great job.

Went in to Audi Exchange to cross the SQ5 off the list as we headed to Porsche for a Macan. We were blown away with the new SQ5. It compares to the Macan S with a much better bang for the buck. Unfortunately the people we worked with are not listed below. So thank you Octavio in sales. He was great to work with

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Worst buying experience ever

By ap on 11/10/2017 at 10:58 PM. Helped by Necko Civic, Christine Clarke.

Worst experience ever at the Audi Exchange in Highland Park IL on 10/31/17. We were there a couple of days before to test drive cars and were assured by the Sales Manager, Christine, and the sales person, Necko, that they would love to have our business, including providing us with a market competitive price for our trade in. Additionally, they have indicated that the dealership is short on its sales target for the month and therefore encouraged us to return before the end of the month for great prices. We continued discussions with the sales person over the following couple of days, getting close to agreeing on final terms. We went back to the dealership to finalize the purchase. The sales person brought the car so that we can see it while he was finishing up with another customer. The sales person was consistently rude, arrogant and talking down on us throughout the process. We asked to speak to the general manager, Mario, to further discuss the deal and were told to wait. After being there for more than one hour (no one checked on us in the meantime), the sales person came to tell us that there is no deal (we have not had a chance to discuss a deal) and the general manager will not be selling us the car or any other car, with or without a trade-in. No explanation was provided or an opportunity to discuss - just like that. We asked to speak to the sales manager or general manager, but the sales person stated that nobody was going to talk to us. We were ready to buy a car with or without a trade in (we ended up buying a car that same night at the Audi of Morton Grove). Before coming in the store, this same general manager had sent us an email saying that he values our business and all customers are treated with respect. That day, he basically sent an opposite message without having the courtesy to provide us with an explanation for not wanting our business (we purchased a new car at this dealership before). We were simply looking to be treated with professionalism, dignity and respect. All they needed to say is that they will not be negotiating further, but would like to continue to have us as their customer. Audi Exchange in Highland Park, IL is not a business that deserves mine or anyone else's business.

I would not recommend this dealer.