Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Overall Experience
1  
Quality of Work
1  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Oil Change and Tire Patch Gone Horribly Wrong

By Preemo on 2/27/2018 at 6:04 PM. Helped by Mike Steffan Service Manager.

Pritchard Family Auto Stores Went in for an oil change and tire patch on 1-10-18 is how this nightmare begins. After waiting two and a half hours I get my car back with my painted rim all beat up. Six of the ten spokes had chipped paint and the edge of the rim was chewed up from the tire machine. They ordered me a new rim, the color was off badly. I suggested i know someone who paints they said no. So at this point for $200 this problem could have been fixed. The service manager "Danny" tells me thats all they are going to do its now my problem. If i wasnt happy, and why should i be, i could talk to "Mike" at the south location. This guy took a week to get back to me only to tell me Chrysler isnt getting back to him and I should call them. So i do his job for him and call, had no problems getting someone. They tell me im not a dealer etc etc which took 10 mins. I get them a quote to have the rim painted, that Mike ASKED for mind you. Instead they used their "Wheel Guy" that all of a sudden appeared out of nowhere over a MONTH later to paint the rim. The rim looked like it was sprayed with rattle cans and the color was completely off. I told Mike it looked great and never went back. I am having the rim done at MY expense so I can once again have 4 rims that match. This process was long and exhausting and in the end, they did win. The simplest of car maintenance this place managed to foul up completely. Way to lose a customer and risk your reputation for a $200 fix. Well done. If I could rate them no stars i would. Bottom line go somewhere else, anywhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales staff was extremely curtious and very easy to...

By ansloges on 7/18/2011 at 9:40 PM. Helped by Doug.

The sales staff was extremely curtious and very easy to deal with. This was one of my best car buying experiences ever. I couldn't be more pleased.

I would recommend this dealer.