Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
1.8  
Friendliness
2  
Overall Experience
1.8  
Price
2  
Quality of Work
2.3  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Poor service

By 2825 on 1/11/2018 at 7:50 PM. Helped by Service Dept.

I took my car to the service department and had to leave because no one would wait on me. I have been calling and No answer.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fixed whining power steering

By Ev on 8/13/2017 at 4:19 PM. Helped by Service.

I brought my 2000 Impala to another chevy dealer in Arlington, which is located on I-20 just east of Cooper St. My power steering had a whining noise. This dealer put in a new power steering pump and new lines. When I picked the car up it still made the same whining noise. I told them it was not acceptable. After three different attempts to fix it they at last told me they called the manufacturer of the pump and they said it was normal noise. So I had to pay a large service bill and got nothing in return. Thee years later one of the hoses came off and all the fluid leaked out. Chuck Fairbanks was the closest chevy dealer, so I brought it there. Was reluctant to based on my service experience three years earlier. Fairbanks put on a new hose. When I started it up it made no more whining noise. Boy was I pleasantly surprised. It just sounds great. I don't know if I just got lucky or if the guy who worked on it just new what he was doing. I will try Chuck Fairbanks again, but since my experience with the big name chevy dealer in Arlington, I have done all the repairs on my Impala myself, except for the one Fairbanks did. After three years of listing to that noise I'm glad I found someone that new how to work on a power steering system.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price

No follow through

By Buyer on 6/3/2017 at 12:38 AM. Helped by Internet.

Salesman telling me Chev doesn't have a manual for a 2016 Traverse I purchased That had no Manuel or second key. 8 weeks of being told, a key will be send next day..lots of Chev dealers better than this one Jerry

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

No integrity sales team

By MLG1947 on 12/25/2016 at 3:20 AM. Helped by Mike Hollie.

Used car salesman Mike Hollie fits all the negative stereotypes of a used car salesman. He will lie to your face , look you in the eye, then tell you, "you have my word." My vehicle was not delivered on the agreed upon date. Mike lied about the original delivery time, said he would call me to confirm a time, then never called me back. I was eventually contacted by the delivery man with no contact from the dealership. I spent the better part of a Saturday in December at the dealership and saw almost no other customers. Now it makes sense why-no integrity or customer service. Mike also agreed and put in writing that The dealership would put caps on the plugs for the tires. I realize that's a minor request, but it's something every vehicle should have. He did not fulfill that promise. The 172 point Inspection that is performed to make a vehicle Certified Pre-Owned, was probably pencil whipped. They stated the vehicle had no scratches. I found several on the hood. This makes me question the integrity of the entire inspection if I was able to find that discrepancy. I guess I'll soon find out.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack of honesty and integrity

By Cowboy on 9/20/2016 at 11:36 PM. Helped by Will Hood, allen black, butch and jody.

Sold my wife a 2015 caddy that came with broken radio, grille,vent knob and scratched up info screen. When asked why salesman neglected to inform us of these defects, when we asked salesman Will Hood to inspect and condition because internet AutoTrader sale, they said its a as is sale. Salesman Will told us that car was "in showroom condition ". When used car mgr was asked why they weren't returning calls or texts stated " I wishyou would bring the car up her in person because he was a paratrooper for 35 years " confrontational and threatening in his manner. And they wonder why salesman are lowest respected people next to politicians.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Suspicious sales practice

By mehinson67 on 2/6/2016 at 1:02 AM. Helped by Chris.

We bought a used car for my son and Chris in the used car department assured us the car passed a multi-point inspections and was in great shape. Less than 30 miles and the check engine light came on.(very suspicious) they refused to even look at it. Come to find out the car was very low on coolant and had only 2 quarts of oil. I think the passed the inspection with the engine light on, but cannot prove it. I will never be back and warn my friends. Stay away...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

when you buy a certified car one would think that the...

By fatwell on 8/7/2013 at 1:00 PM. Helped by certified sales, service department and chuck fairbank.

when you buy a certified car one would think that the dealershp checked the vehicle, that was not the case. i quickly noticed that the steering was not straight so I had to take it back. even after that it was not corrected. on the paperwor they were suppose to touch up dings in the hood, never done, when I got the car it was dirty I had to take it to the car wash after delivery. after make two payments i contact about my tagsand started receiving excuse after excuse, so I contacted Chuck Fairbank himself who gave me another excuse and told me that he would have them by tuesday(4 Days) and that he wanted to personally meet me and told me to look him up when i got there, but on monday the sales guy call me to tell me he had the tags. when i got the to pick them i found out that disabled vet tags on one of my other vehicle had been unregistered and moved to the cheverolet i purchased from this dealership. i was upset to find out that this was done leaving me with a unregistered vehicle so i demand that they fix this and the next it was corrected. so on tuesday i went a asked for Mr. Fairbank as he had told me to do and a little young kid came close standing over me telling me that Chuck was to busy to see me. so after a little over a month in a half trying to get tags, paint chip issue, a clean car delivery, wheel align issues on a certified vehicle, and the small fairbank goon squad, I will never recommend or return to Chuck Fairbank at any location.

I would not recommend this dealer.