Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.2  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

Tallahassee Werner Hyundai has the best service center I...

By Cindy on 10/10/2019 at 10:59 AM. Helped by Gary.

Tallahassee Werner Hyundai has the best service center I have ever used. Their customer service is impeccable. They care about their customers. Making sure they are comfortable and have what they need while their car is being serviced. Best dealership in north Florida.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Chris made sure all my needs for purchasing my car were...

By Cindy on 10/5/2019 at 3:13 PM. Helped by Chris.

Chris made sure all my needs for purchasing my car were met. I would recommend the Werner experience to my friends. I am very pleased with my new Elantra.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Lindsey and Lisa were very helpful with my service...

By Evelyn Brown on 10/3/2019 at 11:45 PM. Helped by Lisa Riser and Lindsey.

Lindsey and Lisa were very helpful with my service appointment. Lisa explained at what mileage spark plugs and tune up should be done. I appreciate the honesty always received. A tire had to be realigned. I appreciate the prompt and courteous service.

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
4   Friendliness
3   Overall Experience
3   Quality of Work

Impossible to get quick service.

By JudyK on 10/3/2019 at 6:54 PM. Helped by Phillip H..

I had my first service appointment on October 2, 2019. I had bought the platinum service plan when I purchased the car in March, 2019. My husband and I arrived 30 minutes before our scheduled appointment time. I spoke to my adviser, Rebecca Schumaker, and explained my husband had been ill since July and he could not sit around for too long a time. I asked them to skip the free car wash we were entitled to and just change the oil and oil filter. I would get the car wash on another visit. I was assured that this was no problem. We arrived at 12:00 noon and our appointment was for 12:30 p.m. At 1:30 p.m., my husband became very irritated and asked what was taking so long to change the oil and filter? My husband had been a mechanic his entire life and until recently, had always changed the oil in our cars. He was told there was a recall on something on our car and the computer would have to be re-set. He asked how long that would take, and Rebecca said she did not know. I was pacing back and forth through the showroom floor and waiting room to handle my stress when a gentleman in a suit walked by and said (jokingly), "I've been watching you walk. You are going to wear out the floor". I stated that if he wanted to get rid of me, he could get my car serviced. He then asked if there was a problem, to which I said "yes" and explained the problem to him. He said he would see what he could do. Then Phillip H. from the service department came to me and apologized and said that he had overheard me telling my advisor about the need for my husband and I to get through this visit within a reasonable length of time. He said we should have been offered to set up the computer reset at a later date, and just accommodated us to have the oil and filter changed. He said he would see what he could do. At 2:15pm, Ralph brought our car to the front of the dealership and told us the oil and filter had been changed and had apologized again for the miscommunication and prolonged wait. We thanked him and left. We still had an hour drive to get home.

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
2   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Impossible to get quick service

By JBailey on 9/29/2019 at 3:02 PM. Helped by Unknown.

Every time we take our new car by for an oil change we are told there’s at least a 3 hour wait and when trying to make an appointment we are left on hold and no one returns

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By ivank2139 on 9/24/2019 at 6:18 PM. Helped by Dee Langley.

Really like the concierge service to pick up and deliver my G80. Very pleasant and professional. Love the car too. I sure do miss my Genesis 2.0 twin turbo coupe. That was a terrific car, just like our G80.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price
1   Quality of Work

Leaking oil

By CH on 9/24/2019 at 5:17 PM. Helped by Phillip.

My vehicle was brought in for a routine oil change that’s supposed to be under a service contract. I was told the contract is not on file. This is the second time. Then I wake up this morning to a puddle of oil and my vehicle smelling like oil. When I came out of work for lunch, I noticed another puddle. I immediately called the service department and was transferred to a service advisor’s voicemail. I left a message and attempted to to drive and the car would not accelerate and started making a noise. I ended up driving in with the hazard lights on.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Bought 2020 Kona SEL!

By wavb1954 on 9/21/2019 at 8:40 PM. Helped by Benjamin Buchalter.

My check engine light ended up costing $1200 which led me to consider buying a new car. Benjamin Buchalter worked with me with purchasing a 2020 Kona SEL. Thanks, Ben.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sand on 9/18/2019 at 5:48 PM. Helped by Alvin Williams.

Great salesman Alvin Williams he is fantastic salesman takes his time explaining and showing you how to work different things in car i would recommend.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price

Met my high expectations

By 3rdSonata! on 9/13/2019 at 5:08 PM. Helped by Lisa, a service advisor.

I was pleased that the interior was vacuumed as part of the car wash that accompanies a service visit. The floor mats needed it! This thoughtful perk saved me some sweaty labor, and helped make driving across town for routine maintenance feel more worthwhile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The very best experience

By Maleman on 9/12/2019 at 10:24 PM. Helped by Michael montenaro.

My wife and I had the best car buying experience ever at Werner Hyundai from picking out the Santa Fe limited to our salesman who did a super job Going over all the features to the fiance manager and the whole staff great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New ride, friendly service

By Chatty Cathy on 9/10/2019 at 10:38 PM. Helped by Alvin.

Didn’t expect to leave with a new car so fast. Alvin was friendly, courteous, knowledgeable and just a nice guy! I was nervous about buying a brand new vehicle but Alvin and the Hyundai warranty had me sold.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

oil and tire rotation with wheel well repair

By carguy on 9/2/2019 at 1:36 AM. Helped by Brian in service and Dee customer service.

Try to set up a an appointment was time consuming. Had to make several calls to get what I wanted to have done. Also price for parts was high

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
5   Quality of Work

It could have been better

By The little blue car 💙 on 9/6/2019 at 1:19 AM. Helped by Becky and Marcus.

Once I picked up my car from being serviced, I found out my repairs wasn’t covered. They was going to literally remove the part because of it. When Becky found out it wasn’t covered, she could have called to notify the update instead of me waiting once I returned to pick up my car. Though she was apologetic and it was her fault, I felt mistreated. Marcus (manager) only reinforced that I wasn’t covered under warranty but didn’t offer anything else but to remove my new repairs. The ONLY two great experiences I had was the massage chair and the greeter that met me at the door.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great professional service and advice from a great team!

By Scott Hampton on 9/3/2019 at 6:17 PM. Helped by Phillip, Michelle and Marcus.

Phillip (and his mechanics) gave me great service and advice-which also saved me money and time. Michelle took me back home so I could get work done while the great Hyundai team took care of my car. She is so kind. Marcus saw me in the waiting area and came by to say hello. Hyundai has a great TEAM in Tallahassee and I’m so glad I have 2 Hyundais for my family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Happy With Our Car!

By Deborah on 8/30/2019 at 10:40 PM. Helped by General Sales Manager L. B. , Sales Associates Johnny J. and Michael M..

Our experience at Werner Hyundai was excellent from start to finish. Big shout out to the Manager L.B. , Sales Associates Johnny J & Michael M.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Kona Owner

By New Kona Owner on 8/25/2019 at 2:59 PM. Helped by Service.

I had a perfect buying experience. The sales people were not pushy and I was treated like I had a little sense, not the “little woman” as so many dealerships do. I was in yesterday for my first oil change. I was greeted right away, and was in and out in an acceptable time. I’m happy that I found Werner.. you should too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in Tallahassee

By PAM on 8/22/2019 at 9:55 PM. Helped by Becky.

Werner Hyundai is somewhat farther from my home for service than I would like, but I have always had superior customer contact with them. I always leave there with satisfaction, a smile and a clean car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By bostic713 on 8/22/2019 at 11:34 PM. Helped by ginger gray.

Ginger was very knowledgable and provided very excellent service and was very helpful and showed me everything on the vehicle. I recommend werner for your new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from everyone

By Person26 on 8/22/2019 at 9:26 PM. Helped by Chris, Beverly.

We were looking to get something bigger for our growing family and we were very pleased they were able to accommodate our price range and still put us in a new vehicle. We had our first service appointment today and everyone was extremely attentive and pleasant.

I would recommend this dealer.