Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent

By Grace on 11/11/2017 at 12:31 PM. Helped by James Fleming.

Easy, friendly. All questions answered to my satisfaction. Efficient process with knowledgeable people who made transaction go smoothly. Outstanding customer service clearly a priority for Classic BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Mini Purchase

By Lovemymini on 11/14/2017 at 11:46 PM. Helped by Mike Loparo.

Great buying experience! Mike took the time to show me cars and follow up with me. Make sure you see Mike L. If you’re buying a mini.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Easy, and Friendly

By chodgkinson on 10/26/2017 at 4:06 PM. Helped by Nick McGlone, Tim Horvath.

I had an amazing experience in purchasing my used vehicle from Classic BMW/MINI. Nick McGlone helped me through the entire process and really made sure the vehicle was the right fit for me and my family, before we sought a lender. He make me feel important in my purchase. Tim Horvath helped me through the finance process. He was very friendly and knew exactly how to make the proccess and paperwork quick and painless. I would recommend Classic BMW/MINI to all my friends and family. THis is a top notch dealership with top notch staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW 328 i xdrive

By Sriramudhayab on 10/23/2017 at 3:40 PM. Helped by Kayla.

Fantastic experience with this dealer. Kayla is terrific. She is very knowledgeable, Almost answered all my technical questions, financial questiins,negotiation questions. this is tje first time i am seeing a sales person like this much knowledge. I drove 2.5 hours to buy my first used bmw in a very affordable price. They are very honest and pride about their customer service.Lucky I found them.Even i purchased a used one they care about me so much. Don't hesitate to buy your dream bmw their.Keep your fantastic work going Classic BMW

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience at Willoughby BMW!

By Kate on 10/18/2017 at 10:55 PM. Helped by Mike Laparo.

I just wanted to thank Mike Loparo for making the experience a pleasure! From my first phone call to the purchase of my new BMW....just awesome. Happy to be a part of the BMW family! Thanks Mike!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My First BMW!

By Cindy on 9/19/2017 at 4:16 PM. Helped by James Fleming.

Service was as professional and respectful on ALL aspects of my purchase. Just what I would expect from this Dealership. My salesman and finance officer both made the purchase exceptionally easy and quick. I've always bought from Classic, but this was by far the best experience I've had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great customer service. Zach Hill was great!

By Karen on 9/3/2017 at 7:26 PM. Helped by Zach, hill.

First time BMW buyer. Sales agent was patient, professional and very informative. He answered all questions and spent the time to show me all the features BMW offers. He clenched my decision between a BMW and a Lincoln.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

buying used BMW

By Muriel Wolfe on 8/19/2017 at 1:50 PM. Helped by Zach Hill.

The staff was very friendly and helpful when we drove from Illinois to Ohio to look at our 428I convertible. Sadly it was raining but they had it inside and all cleaned up for us to inspect, Zach was very patient and helpful guiding us through the purchace . He even matched my phone to the car and set my gps to take me home thank you .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing! Wouldn't change a thing.

By Seasidestar on 8/3/2017 at 2:53 PM. Helped by Teri Blakeley.

From entering BMW building you are warmly greeted. Then asked if you prefer coffee or water, even danish. Upmost patience while I was selecting my vehicle. Accommodation all the way with open arms. I will rave to all my family and friends that there is no other dealership nor sales and leasing agent but Teri Blakely in Willoughby Hills, Ohio. Showed me ever feature in my new vehicle and did it in a manner where I felt it was sincere. Extended her number to reach out if I had questions or concerns. Satisfied 100%!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Trade in and buying MINI

By Mo on 7/21/2017 at 11:18 PM. Helped by Mike loparo.

Mike Loparo was helpful informative and friendly. No high pressure sales here. Felt relaxed and comfortable at dealership.Love minis??😜Traded in Mini Cooper S coupe for countryman S. !!great 🚘

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience !!!!!

By Dave BMW528 on 7/21/2017 at 8:00 PM. Helped by Zach Hill and Tim in Finance.

The buying process was quick and easy, very professional staff. I was pleasantly surprised and would recommend Zach Hill and his associates at Classic to my friends and family for their next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Longtime BMW Owner on 7/17/2017 at 4:32 PM. Helped by Debbie Bednar & Tim.

Classic BMW was easy to deal with and our sales person was excellent. Additionally, the financing (leasing) experience was easy and took only a matter of 15 minutes or so. The entire experience was smooth and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic Experience

By MOM on 6/26/2017 at 8:34 PM. Helped by Debbie Bednar & Tim (F&I).

I have been buying new and used cars for over 35 years and have never enjoyed the experience. That is until I went to Classic BMW and had Debbie Bednar as my Client Advisor. Debbie was knowledgeable, friendly and easy to work with. Her knowledge with BMW's was very impressive. She provided a no hassle, friendly buying experience. I am so happy I dealt with Debbie & Classic BMW. The dealership was awesome. I highly recommend Debbie & Classic BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Mini

By PGT403 on 5/25/2017 at 1:25 AM. Helped by John Plumptin.

John Plumpton was oursales representative at Classic BMW. Very nice and professional. He did everything he could to help us get the car we wanted. Very pleased with our experience with John & Classic BMW.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Mini

By bcbpgh412 on 5/17/2017 at 10:55 PM. Helped by Mike Loparo.

I drove all the way from Pittsburgh to Cleveland work with Classic since Mini of Pittsburgh sucks. Mike did a great job and was probably the most knowledgable person I've bought a car from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New BMW purchase

By drapkin on 5/6/2017 at 10:21 PM. Helped by Zach Hill.

This is my first car from Classic. They were great. The negotiations were easy and Zach, the salesman was a pleasure to deal with. Everything was upfront and honest. I got exactly what I wanted for the price I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mini purchase

By Starkerlab on 4/18/2017 at 10:01 PM. Helped by Kayla.

Excellent sales assistance from Kayla for purchase of cpo Mini Countryman. She was knowledgeable, pleasant and did not pressure me. I would return to this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dr. B.

By Dr. B on 3/25/2017 at 5:53 PM. Helped by Teri Blakely.

This is my third BMW at Classic. Each time, I get even a better experience. Very friendly, professional, relaxed no pressure atmosphere. By far the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellente experience at Classic MINI COOPER

By Daurielle on 3/18/2017 at 12:22 AM. Helped by Tim and Zach.

I had an excellent experience leasing my min cooper with Tim and Zach. They were extremely professional, organized, wonderful communication skills, detailed oriented and a true pleasure to do business with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car purchase

By joan jett on 3/17/2017 at 11:35 AM. Helped by Zack - Sales. Tim - Finance Manager and Jason - Parts Advisor.

One of the best experiences ever buying a car. Showed us a verity of different vehicles that we might be interested in and explained the different options. spent time getting us familiar with the vehicle and its numerous options. Worked with us to get us the best price and the best finance terms.

I would recommend this dealer.