Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.8  
Friendliness
4.5  
Overall Experience
2.8  
Price
3.8  
Quality of Work
3.7  
Service
3.7  

Dealer Reviews

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Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Frustrated trying to get my title...

By Auto on 3/19/2017 at 12:08 AM. Helped by Sales.

Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quickest Car Buying

By JR on 10/29/2016 at 5:18 PM. Helped by James Kilgore, James Black.

We knew what we wanted going into Classic Buick-GMC. I was impressed by the quickness of the process to get it done! Best and fastest car buying I've ever experienced.

I would recommend this dealer.

Overall Rating

2.5  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price

Routine service turned into a headache with a hefty price

By johnny90 on 8/15/2016 at 6:38 PM. Helped by Edward Cabral and Carolyn Coker.

I took my Yukon in on a Saturday to have my brakes serviced. I noticed a $99.95 price per axle for brake service and agreed with that price. I also wanted to have my 'Check Engine' light diagnosed. I interacted with Dale and Justin in service whom then introduced me to Edward Cabral. I have no complaints with the three gentlemen I spoke with. Edward treated me very well and professionally and provided me with a loaner vehicle while my Yukon was kept in-house for the work to be performed. The problem resides in how I was advised by Carolyn Coker that my routine brake service would turn out to be $700+, just shy of $800. This would include turning the rotors, replacing the brake pads, and flushing the brake system. Is this not part of the $99.95 per axle cost for brake service? I was advised by Carolyn that the advertised price is for ACDelco pads and that my vehicle requires OEM pads. OEM for any GM vehicle is ACDelco, as ACDelco is owned by GM. She begged to differ with me claiming that OEM pads for my vehicle are not ACDelco, therefore have a higher cost. She also informed me my vehicle is an exception to the brake service. At this point I just checked out mentally and frustration forced me to tell her to leave my vehicle as-is so as not to incur any unwanted or agreed-upon charges. How dissatisfying.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Programming my FOB

By Satisfied Customer on 8/5/2016 at 8:15 PM. Helped by Mr. Edward Cabral.

I had to stop in to have a key FOB re-programmed. Mr. Edward Cabral was more than professional, but, equally as engaging and kind. Service Manager's of this caliber makes the wait, if there is one, so much easier on the customers. Kudos to Classic for employing him

I would recommend this dealer.