Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.2  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.5  
Quality of Work
4.6  
Service
4  

Dealer Reviews

Show:  

Overall Rating

3.8  

3   Customer Service
5   Friendliness
2   Overall Experience
5   Price

Own a hybrid that gets no better gas mileage than my Toyota

By Ed on 9/9/2019 at 8:20 PM. Helped by Don't remember.

When sold this Ford C-Max, was told this was Ford's answer to the Prius, which we had come in to purchase. On their recommendation, we bought the CMax. We bought on the gas mileage we would get. Sticker said 47 highway, 47 city. We only drive in town. We live on an island. We have never gotten anywhere near this. Lifetime, we get 30, and currently, my large gas Toyota is getting better gas mileage. I brought the car in multiple times, but no one took this as a project. They said it had not broken in yet, First it was, they don't fully break in till 4-600 miles. Later, oh no we hear it takes as long as 12,000 miles. I am at 22,000 now. NO DIFFERENCE. They said it was my poor driving habits. I use the coach on the dashboard to get maximum effectiveness for powertrain. They recalibrated the software on the car.. Nothing. I wrote to Ford and offered for them to come get it, take it back to the factory, rework it and put it back together right. AlI I want is better gas mileage. I drive a new car about 15 years. Long time to be PO'd everytime you gas up.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a Difficult Customer

By Chief#57 on 9/3/2019 at 1:10 AM. Helped by Charles Lozano, Earl Wells.

I know that as a customer I would easily be considered difficult and maybe not worth the effort. I was straightforward with my salesman and he followed my request. I have been dealing with Earl Wells in the Service Department for years, and he truly understands customer service and when he put me onto a salesman I am sure he gave him my information. Charles Lozano was able to close the deal and even went as far as to save me additional money. I found him to be honest,straightforward, and willing to make it happen. Great Job Classic Ford !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

wonderful

By Terrie64 on 8/18/2019 at 12:32 PM. Helped by Bobby Simpson.

Bobby was able to get the truck in and out with in a hour without an appointment. Because I real don’t like wasting a half of day just for a oil change. Thanks Bobby simpson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By PWE on 7/28/2019 at 2:50 PM. Helped by Charles Lozano.

Gifting an older Escape purchased from Classic to a relative, we needed to buy a new vehicle in a hurry. Went in on a Tuesday afternoon to test 3 different vehicles already identified from the Classic website. The sales rep met us promptly, we let him know which 3 vehicles we were interested in and within 45 minutes we had test driven all 3. After a brief conversation with rep we left with the info needed to make our decision. Late Wednesday afternoon we went back, gave rep our choice and completed the purchase. The bank we use is a local financial partner of Classic so we were able to quickly complete our transaction on the spot. For our convenience we requested to pickup the vehicle the following morning at 10 AM. Rep followed through with me by calling at 9 AM the next day to tell me it was ready to go. Great customer service, knowledgeable sales staff and large selection to choose from. I highly recommend Classic Galveston.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By familybythebeach on 7/23/2019 at 2:09 PM. Helped by Matt Hill.

The buying and financing process was easy and smooth, just like always. I have purchased 6 cars from Classic in the last 6 years. I won't shop anywhere else. They always hit the mark.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cave of thieves

By Cubano01 on 7/8/2019 at 10:11 PM. Helped by Bobby.

I dont know how people can give a good review to this place when all they do is streaming your money on your face.They charge me today $135 and didnt help me at all.I bet to anyone that you bring your car to whataburguer and they help you more than that xxxxty dealership service department.Its way better to buy another car than to fix the one you have with them.I promise,you will spend less money.I will never set a foot there ever again. Also,my mother in law toke her pick up there to get the fuel pump replace and they over charge her for it and over that,some dealerships worker drived her truck and wrecked it and they didnt report the wreck nor helped the woman to fix it.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil Change/Front end noise

By Jgonz@ on 6/28/2019 at 7:09 PM. Helped by Earl.

I recently took my truck in for its scheduled oil change. I had them check out a noise that was coming from the front end of the truck. Turned out I needed a new track bar, drag link, and ball joint. Earl kept me in the loop throughout the repair process and got my vehicle back to me promptly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always outstanding!!!

By Capt. Mitchell on 6/6/2019 at 6:58 PM. Helped by Bobby.

Always friendly and great service!! Friendly staff always willing to help you out any way possible. If you haven’t used them then you need to they are GREAT!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department was awesome!

By TazJones000 on 6/3/2019 at 4:34 PM. Helped by Mike Below.

Made an appointment for the 15,000 mile checkup on my car. Service department said it would take an hour. I went with my friend for breakfast. An hour later, I got a call that my car was ready. Awesome service! Thanks Mike Below. You guys rock!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kathi's Fusion on 5/19/2019 at 9:26 PM. Helped by Terry, Trace?.

I am a widow, and uncertain of how to buy a car. My daughter has bought the vehicles from Classic and encouraged me to go there. I did. Terry from finance,whom my daughter knew) was kind, extremely helpful, listened and helped me in several ways. He made me feel like I was making good choices i a financial range I could handle. He had the car brought out and even though I didn't say a word (except to say no yellow, no orange) he had a metallic blue fusion brought out. Oh my goodness ! I fell into deep like immediately. The young man who took me on the ride answered all my questions, showed me details and also did a terrific job.I can't remember his name, although Trace comes to mind. People in your service are well trained and extremely considerate.. Thank you,thank you thank you! Job well done!

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
3   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

Brake Job

By Non of your business on 5/13/2019 at 6:37 PM. Helped by Other.

I brought my F250 truck in on Friday May 10. Which is a truck I bought from Classic Ford in Galveston. I called on Thursday May 9, and made arrangements to be there at 9:30-10 for a front brake job, look at my batteries they where leaking and my windshield wiper fluid sprayer wasn’t working my truck is a 2017 model, so I’m sure why these are an issue with only 57,000 miles. When I dropped my truck off (at 9:30am) I was told by the service adviser that I will be waiting on my truck, when I called Thursday I was told it would only take a couple hours. I sat there all day from 9:30am to 3:30pm) on my truck, when I would ask about I was told they are working on it To top it off I was charger for the 2 batteries which where less than 2 years old and was changed $45 to fix the windshield wiper issue. Again my truck is less than 2 years old. My family/friends has bought many cars from Classic (close to 10 if not more) I don’t think this is a way you should treat a Value Customer.

I would recommend this dealer.

Overall Rating

3.2  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
5   Quality of Work

Internet Service censorship

By AAK on 4/30/2019 at 9:23 PM. Helped by Earl.

After using this service department for over a decade I was using their Internet Wi-Fi while waiting for my car to have the oil changed. I could not access Breitbart news I got a pop-up webpage that said this website was blocked The webpage allowed me to file verification if this was correct. And got a return trouble report stating the dealership blocked the website. Therefore I will take my business elsewhere as I do not believe in censorship of news organizations whether they are right or left The Service employees are good friendly and courteous. Management decisions have repercussions and the management made a decision not to respect all customers

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Dsalinas22 on 4/20/2019 at 5:17 AM. Helped by Bobby Simpson, Sabrina, Charles.

Best customer service in the Galveston/Houston area. Thank you so much for always going the extra mile to make sure I’m satisfied with any service. I always feel welcome and comfortable going to Classic Ford! From their attentiveness to their patience with customers like myself, I can’t thank you enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with my purchase of a Ford Explorer

By Ford Explorer Lover on 3/7/2019 at 3:30 AM. Helped by Jesse and Don.

I shopped at several dealerships around my area. After visiting with Classic I left to see what other dealerships might offer. I found myself after every visit, thinking about my experience at Classic. I ultimately ended up buying from Classic. I really liked my salesman and the sales manager for Ford. We went back several months later and dealt with both men again, purchasing my husband's Toyota Tundra. I have recommended Classic multiple times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By jennontherocks on 3/1/2019 at 9:40 PM. Helped by Mina, Brenda.

After months of looking, I found the car I wanted. Mina was amazing in helping me process so much of it online, as I could not get away from work. Excellent communication, the customer service was bar none. I will certainly recommending Mina to friends! The finance department was equally as amazing. Brenda made the process seamless and we had a few laughs! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change, tire rotation, overall checkup and car wash..

By dcornell1942 on 2/18/2019 at 5:45 PM. Helped by Bobby Simpson II.

Great service and cost with little wait time. I was greeted with respect and felt comfortable while waiting for my auto service. Free coffee and water.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Just What I Wanted!

By bcsbuyer on 2/9/2019 at 10:01 PM. Helped by Mina Baher.

After searching all over the state and being mislead with bait and switch by multiple dealers I finally Found Mina Baher at Classic Ford. He was straight forward with zero drama. This was absolutely the easiest car purchase I have ever encountered. The only thing that slowed the process was my hesitancy due to other experiences. the car was ready when I arrived exactly as it was advertised. the price was exactly as we discussed and there was no hoagie over add ons and extended warranties. I just wrote the check and got the keys. I drove over two hours for this deal and it was worth every mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth purchase

By Jermemy A on 1/30/2019 at 7:10 PM. Helped by Jesse.

The customer service was great, and everything was fast, smooth, and enjoyable! Jesse got me in to the new truck I wanted with no problem!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most pleasurable buying experience

By Chezni01! on 1/8/2019 at 12:46 PM. Helped by Bridget Gutierrez.

Bridget Gutierrez was beyond helpful. She made the car buying experience less stressful and did everything she could for me that day to walk out with the truck of my dreams. I am truly grateful. The whole staff was very welcoming from the moment you walk in to the moment your signing for your vehicle and the final handshake to congratulate you. Would definitely recommend dealership and Bridget to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By KIWIGUY on 1/7/2019 at 2:18 AM. Helped by Service advisor Earl Wills.

We are full time RVers and were traveling from pensicola to Bolivar Peninsula. We have a 2012 F350 super duty towing a 20,000lb fifth wheel We developed a turbo coolant line leak on the way down and managed to limp it in to bolivar and unhook the trailer. The next day we made it to Galveston classic ford and explained the situation. The service department went above and beyond our expectations. They said they could do it on the spot about 3hrs work and the quote for price and labor was extremely reasonable, we were starving so the service manager volunteered to drop us of at a restaurant and pick us up when the job was done, which was faster than quoted. Definitely a class act dealership. I would highly recommend them to anybody in need of Ford related service. .

I would recommend this dealer.