Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
3.8  
Price
3.7  
Quality of Work
3.7  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wordt service ever

By Ford2008 on 6/30/2018 at 2:50 PM. Helped by Rude emplyee.

Broken ignition could not turn truck off. Quoted price, got bill $200 dollars more Truck was running mechanic came and got truck and returned 32 minutes later. Questioned price was told there is nothing we can do its a 2 hour job. Talked to another emplyee who told me it does not surprise me that they changed the price, quoted. Paid bill and emailed complaint to service manager who never respknded, but got a call from desaler rep week later. I was told i heard the service tech wrong And we were doing you a favor by working you in Does not natter what the problem us you never tell customer , we did you a favor. Ya make your own decision on going there, but i wll never ever go there Very bad service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and service oriented.

By Warren A. on 3/19/2018 at 1:16 AM. Helped by Jesse Skytland.

I purchased a F250 new Ford truck at the end of 2017. I actually live in Tyler, Texas and had not been able to find the truck I was looking for here and felt some of the salesman in my surrounding towns had been less than genuine. I called Classic Ford knowing they had the specific truck I was looking for and spoke to a salesman who happened to be Jesse. He was willing too make an excellent deal over the phone before I traveled down. He called me back a number of times as he said he would expeditiously. I was trading in my 2009 Chevrolet truck and was a little skeptical that maybe when I arrived the genuineness would go away and everything discussed would become negotiable. However, the complete opposite was true. He kept to his word 100% and even when the trade-in was more in my favor after my vehicle was checked out and had less value than we had estimated before arrival, he said he would keep his word and honored everything including a refund they were offering on line that I was not aware of until the day of the sale. I had looked around for a number of weeks and know he gave me an incredible deal and held the truck for me until I could drive down from Tyler despite multiple dealerships requesting the truck the day before I came. He followed up with seeking an additional rebate 1 month after I had bought the truck which he and his dealership did not have to do. This is a testament to the dealership and Jesse's willingness to not just make a sale and forget you. My wife and I were very impressed with his integrity, kindness, and genuineness which unfortunately is rare these days. We will drive to Galveston again for our next vehicle, especially if Jesse is there because I know I can trust him! We have purchased a number of new vehicles over the last 10 years and this is the best experience we have ever had. Warren A.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, courteous, and upfront

By Greg on 2/27/2018 at 3:48 AM. Helped by Jesse, Terry, Paul.

I purchased a new F150 from Classic Ford Galveston. My salesman Jesse was extremely knowledgeable, helpful, and considerate of my budget and needs in a vehicle. When I arrived he was there to greet me with keys in hand fort he specific vehicle I wanted to see. The finance department was great and had me in and out in no time. Jesse and Terry were phenomenal, professional, and courteous. I would recommend Classic Ford, Jesse, Terry, and Paul to anyone looking for transparency and ease of purchase.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Simple molding replacement

By Tonytony92 on 8/5/2017 at 8:26 PM. Helped by Mike and i dont know who actually did the work..

Went to go get a plastic modling piece replaced on my Ford Explorer and spent 500 dollars and the new piece they put on was cracked. So i had to take it back to get it replaced again on a different day. Though they gave me a complimentary oil change i had to ask for , the part the put back on wasn't put back on properly and i had to fix it on my own. Keep in mind i spent 500 dollars and went back twice for this simple job. I was going to have more work done but after their repeated failure on such a simple job , how can i trust them with a major one i need ? This was a major disappointment from a highly regarded service center. The molding it self cost 150 and the labor was 127. They replaced another molding that didn't need to be replaced because they said it was cracked but i know for a fact it wasnt because i looked at it every day for the past 6 months and that costed 150 for the part. And honestly I will never know if they actually replace it because the first molding sits on top of the second molding, they clip together. Bad experience all around.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By farr7272 on 5/10/2017 at 2:47 AM. Helped by Matt Hill, Taylor(Ford).

Matt Hill and Taylor did an outstanding job of delivering my 2017 Ford F 250 Lariat with all the extra bells and whistles I asked for in a fast and timely manner. This is the second vehicle I have purchased from Mat in a year and have been very pleased with the service and quality of the dealership as a hole.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By jelewis1018 on 3/18/2017 at 11:57 AM. Helped by Service team.

The service team does an excellent job and they are pleasant to work with. I have all of the service, on my F-250, performed at Classic.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I purchased two vehicles from Classic. Round one was...

By mynameslacey on 9/19/2013 at 4:19 PM. Helped by Trey Pugh.

I purchased two vehicles from Classic. Round one was smooth... Then came round two, where I was placed in the hands of Trey Pugh - probably the most unqualified financing rep I've ever encountered. Since I was to receive a GAP/warranty refund from my first purchase, I sent him all of the information he needed (odometer reading, payoff letter, etc.). He took nearly 6 weeks to process it, after me sending several emails inquiring about the status. He then had the checks mailed to a physical address I had when I purchased the first vehicle (where I did not live by the time he processed the refunds) rather than the mailing address I provided (and stressed that was where they were to send any mailings). Since I hadn't received the checks 12 weeks later, I again emailed him inquiring about it. He told me his office clerk would check on it the following day and let me know. Two weeks later, I still had not heard from him. So I emailed again... That time he was out of the office and said he'd be out until the following week. The following week, when he finally had time to address a customer's issue, he emailed me and said it was processed, I advised that I hadn't received the checks and asked him to make sure they sent it to the PO Box (b/c businesses frequently ignore mailing addresses... as if people just jot in an extra address for fun). He said there was no reason he would have mailed it to an address other than the PO Box. But guess what.. he went back and checked, and sure enough, he mailed it to the wrong place. I told him I'd contact the apartment complex to try to get my old mail... but realizing he screwed up , for the first time ever, he immediately called the GAP insurance and had them re-issue the check. He emailed me and advised of this AFTER I deposited the checks (that I went and picked up from the apartment complex). In his email, he said the warranty check was still good (though this didn't help that I had already deposited the now-bad check for the GAP refund). So guess what the bank does... kicks back the checks, charges me "bad check" fees, and removes all the money from my account. As it turns out, despite assuring me the warranty check was good, it was not. Currently, by bank account is frozen and empty, and I haven't received my warranty refund from a car I traded in 5 months ago. I'm not sure how, when financing is all you do all day long, you can screw up that many times. It's clear he is just selfish and isn't interested in helping customers. It certainly isn't affecting his bank account, though... So why would he, right? However, if he were financing a car purchase, we can all bet he'd be Johnny on the spot. I'll never, ever refer anyone to Classic as long as Trey Pugh is working there. He's rude, unhelpful, and unprofessional... and has no concern for customers. (Really unfortunate, b/c some of the other people who assisted me in my purchases actually were kind and helpful).

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Earl, the service manager, was professional, friendly,...

By scott13 on 4/30/2013 at 1:39 PM. Helped by Earl.

Earl, the service manager, was professional, friendly, and didn't BS me. I brought my 2011 mustang in for rust repair and he explained the entire process succinctly as the work had to be subcontracted out. If I need work done on my car, I have no qualms about bringing it back here.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

What happen to me cannot be expressed into words! These...

By Suttona1893 on 2/18/2013 at 3:13 AM. Helped by Service and parts employees.

What happen to me cannot be expressed into words! These are crooked thieves that work here! Never go here (classic ford, Galveston) if you cherish what you have bought!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

These boys were friendly and no bs good dealer to go to I...

By fishweed on 5/16/2012 at 5:31 PM. Helped by Jesse,Don.

These boys were friendly and no bs good dealer to go to I like the product,I went there to buy a new car but I bought a preowned ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I havent purchased a car in 10 years so I was a little...

By debo1 on 4/12/2012 at 6:25 PM. Helped by David Holman.

I havent purchased a car in 10 years so I was a little rusty at it. EVERYONE at Classic, especially David Holman was very professional and made me feel at ease making my used car purchase. David went above and beyond to get financing for me which was not something he had to do but wanted to. I would definately recommend Classic and their staff of professionals. Oh yeah, their service manager Earl and service techs are very good also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had been researching and found a few car's out of...

By Scottyh on 4/7/2012 at 11:07 PM. Helped by David Holmen.

I had been researching and found a few car's out of state, so I knew how much I could get the car I wanted out of state. I went to some Ford dealers here in Arkansas and first place I went to I felt like they didn't care I was there. They didn't want to talk prices with me without me giving them my Name, number, address. I didn't and told him I didn't want mine or his time wasted I just wanted a price of a car! That just seemed to piss him off! He went ahead and got me some price's for the same cars was $2k more than I could get it in Texas or MO. When I told them that they didn't seem to care actually they sales guy had a poor attitude. Well I didn't mind spending a little more, but 2k I don't think so!! I was frustrated and decided to get the car I wanted. I remembered that a guy I work with has a son that worked at a dealer in Dallas, Tx area. I got his number called him and he worked at the Classic GM dealership but he got me in contact with their dealership down in Galveston!! I had a great experience at Classic Ford in Galveston, TX! Everyone was great to deal with! And the just my experience OVER THE PHONE!!! We made the deal over the phone! It was hard to believe it was that easy but it was! That's why I flew from Little Rock, AR to Houston, TX . The service just as good in person!! My salesman David Holmen picked me up from the airport and took me to the dealership. I had all my fincining do before hand so all I had to do was sign some paperwork and we were done. This was the first brand new and couldn't be happier with Classic Ford. I was treated with the greatest respect and friendly service from everyone in the Classic dealership chain. I highly recommend this dealership! And will buy my Next vehicle from them. Thanks again everyone!!

I would recommend this dealer.