Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ranger

By Kevin on 9/3/2019 at 11:34 AM. Helped by Christopher King.

Chris King was an excellent salesman. He was prompt to answer all my questions and if he didn't know the answer he found out quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Expedition

By harpmom03 on 8/19/2019 at 6:13 PM.

We really enjoyed the no hassle purchase of our expedition. There want bunch of run around. We told them what we could do and they made it happen. We definitely be a repeat customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Buying a Ford

By E. Byrd on 8/15/2019 at 7:34 PM.

I had a very unique experience on purchasing a car from Classic Ford. Lou Baines was very friendly and worked tirelessly on finding the perfect Ford for me. I knew from the first moment that I was in good hands. He was always kind and courteous and interested in seeing me buy a car that is right for me. As I drove away after the deal was sealed, I knew my decision was right . Thank you Classic Ford and Lou Baines.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Ford Mustang GT

By atjackson on 8/11/2019 at 8:45 PM.

I had a great experience working with Lee Trowbridge and Lou Bain at Classic Ford. Got a good deal on a new car and Lou took the time to teach me how to drive it (my first manual transmission). I would gladly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept. customer service

By 49er Fan on 8/5/2019 at 6:33 PM. Helped by Sam Masoner, Rick Tom.

I want to thank Sam Masoner & Rick Tom for their OUTSTANDING customer service. On 8/3/19 we traveled to Smithfield for a basketball tournament. My 2010 Explorer overheated and had to be towed to your dealer. it arrived at 4:15pm and the service dept. normally closes at 5:00pm. Both Sam and Rick agreed to stay late to repair my vehicle. They ended up staying until 7:30pm so that myself and my grandchildren could travel the three hours back home. We arrived safe and sound. Everyone at your dealership was friendly but I think Sam Masoner deserves to be commended for his attention and compassion at getting us on the road. Sincerely, Catherine Baker

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ford Escape

By Ktanner254 on 7/31/2019 at 6:23 PM. Helped by Glenn Porter.

The it’s at Classic Ford did amazing! From test drive to paper work was smooth. Thank you again to Classic Ford!! Definitely would recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome f150

By Bigplumbing1 on 7/30/2019 at 11:03 PM. Helped by Battle Emory.

Good deal from sales and finance jake was awesome and battle was a pleasure to work with. Will be back for service and to buy another ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Satisfied Customer

By BigBlueOval on 7/29/2019 at 8:10 PM.

I am very satisfied with our experience at Classic Ford. My wife and I went there knowing we wanted an Expedition but needed some further explanations on the available packages and options. Paul provided detailed information and was very patient. Once we decided on the one, Paul and Jake were invaluable in ensuring we had all the information we needed to complete the transaction as smoothly as possible. Needless to say, we are very happy and excited about the purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service!

By Happy on 7/23/2019 at 5:20 PM.

I am completely satisfied and happy with my stress free car buying experience at Smithfield Ford. Lou was friendly and was not pushy and let me makeup my own mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very smooth and stress free experience

By Tiny edge123 on 7/22/2019 at 2:58 AM. Helped by Jackie Dickens.

I had an epic experience at newly gorgeous dealership. As a former employee I took my car in for servicing it was so nice to visit with the GM Stan Lovejoy and Jackie Dickens they both of course got my thinking up to trade my 2014 Fusion to a very nice 2019 Ford Edge such a smooth transition!! I again, Thanks to all for making my day! I truly Love my new Edge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfaction

By J &T on 7/21/2019 at 4:41 PM.

We are extremely happy with our recent automobile purchase at Classic Ford. We love our new Fusion, and Paul was a pleasure to work with as we explored our options In addition, Jake did a great job getting us a loan rate that pleases us. Thanks to everyone who made this all happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Classic

By any2933 on 7/8/2019 at 11:55 PM.

I have bought twice from Classic and I've been very pleased with times. Everyone was very friendly. They were able to find me a car like I was looking.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job Guys

By CWhites on 6/30/2019 at 8:11 PM.

Lou was our sales specialist recently when we purchased a new Ford Expedition...he was extremely personable and an all around great guy...this coming from a lady who gets immediately turned off at a car dealership Haha overall this is our 4th vehicle purchased at Classic Ford of Smithfield and this was by far the best experience yet....their finance guy Jake is great as well...definitely 5 star service for us...great job guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Juadobar on 6/14/2019 at 7:16 PM. Helped by Glenn allen.

All the Smithfield Classic Ford team are wonderful! They know exactly what are they doing! Answered every question I did with a lot of courtesy and knowledge!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase

By Benjie and Regina on 6/21/2019 at 10:59 PM. Helped by Tyler Capps,Ray,Battle,and Jake.

Tyler, Ray, Jake, Tabitha and Battle were all very helpful and portrayed a friendly atmosphere. They were open minded. After negotiations we finally reached an agreement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By NewFordGuy on 6/18/2019 at 11:20 AM.

I recently purchased an F-150 from Classic Ford. I was extremely satisfied with the entire experience. I saw a vehicle I was interested in on the internet and requested an online quote. Tabatha got back to me immediately and gave me a reasonable quote. I went in and met with Lou Bain who took me for a test drive and thoroughly went through all the features of the truck. Lou was great to work with and I never felt pressured by anyone at the dealership. I would highly recommend Classic Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Bermudez2019 on 6/17/2019 at 3:35 PM.

I will go see Lou Bain for all my vehicles needs from now on. He is very knowledgeable and was helpful in finding the right vehicle for my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT

By SelenaH on 6/7/2019 at 1:59 AM.

I service We received was great all the way around. The staff and service was great. I would recommend others to this place for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 F150

By DonJames76 on 5/30/2019 at 4:46 PM.

Lou Bain great job! I highly recommend this dealership and Lou Bain! I could not be happier with my new Ford F150! Please go see Lou Bain, he's a great guy to work with!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service

By Edgar Cordon on 5/20/2019 at 4:36 PM. Helped by Mark Manager, David parts.

Took my car to get service and the service department broke or lost my center wheel cap , is almost 3 weeks and they don't have an answer about the replacement part , according to them the piece was order but no tracking number, is 2019 it doesn't take 3 week for a piece to arrive , I ask for the manager and they denied me to talk to him; the first person told me that he is busy all the time and that he was on another city , now the person say that he part is not available and it will take 3 more weeks . This company all it does is lie about what they do , had a similar issue with them a year ago and decided to give them another chance but it was the worse decision.

I would not recommend this dealer.