Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five Stars!

By cc22 on 4/21/2017 at 6:34 PM. Helped by Bryan Walker.

Once again Bryan Walker made purchasing a car at Classic Mazda smooth and thorough. He guided me through the process and was able to answer all my questions. I highly recommend Bryan & Classic Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I should have known better, DUH on me

By moose1016 on 3/31/2014 at 12:39 AM. Helped by John DiFrancesco salesman, Bob Culkin finance write and Manager Chuck Rauch.

They were perfect as usual! Earlier in the day my wife and I took a drive over an hour (1 way) on a promise from Fred Martin Superstore. What a JOKE of a place. Stupid us for believing them. Came home extremely mad from that experience and just drove 3 minutes away from our home to Classic Mazda where we have bought other cars from the Classic Campus. In less than 2 hours we were done and they treated us with perfect mannerism and very professional. I got my truck at the price I set before hand and they met me where i wanted to be. I will continue to go to Classic in the future and never look anywhere else ever again. My appreciated Bob Mahoney

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience. Very clean and professional...

By Teknlgy on 9/2/2013 at 8:13 PM. Helped by Nate Osicki.

Great buying experience. Very clean and professional dealership. Excellent internet sales experience. Fast buying process at the dealer. I was in and out quickly on the last day of the month. Salesman was very friendly. I received a fair trade-in value for my car. Manager walked over to thank me for my business. I would recommend this dealer to anyone looking for a Mazda in Northeast Ohio. Don't waste your time on the Bedford auto mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick was excellent! Very friendly and not pushy at all....

By Star81487 on 6/9/2013 at 2:57 AM. Helped by Nick M..

Nick was excellent! Very friendly and not pushy at all. He answered all my questions and got me a great deal on my new car. Even the manager came over to congratulate me on my new purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob Calkins was great to work with. Didn't try to give...

By Jvaranese5 on 9/2/2012 at 5:57 PM. Helped by Bob Calkins, Mike Southworth.

Bob Calkins was great to work with. Didn't try to give me the bogus salesmen shpeal. I was in and out no hassles. I will be a long time customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shane and the Sales Manager that assisted me was amazing....

By ortiz1436 on 6/11/2012 at 1:38 PM. Helped by Shane Woods.

Shane and the Sales Manager that assisted me was amazing. Very friendly and extremely helpful. I will recommend that dealership for anyone who is looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We love our new car! Everyone was very helpful &...

By shellsmazda on 6/12/2011 at 8:01 PM. Helped by Dan Diemert.

We love our new car! Everyone was very helpful & knowlegable. This made the process fast & simple. Dan came to my work to pick up the car to add remote start & a luggage rack...that made the process easier.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bob, the sales rep. was great. Friendly, answered all...

By Lditurno on 6/12/2011 at 2:31 PM. Helped by Bob, Mazda Sales Rep., Tony, Finance Mgr..

Bob, the sales rep. was great. Friendly, answered all questions thoroughly. I went to the dealership feeling anxious and nervous about dealing with a totally new dealership and people I did not know. The employees seemed to portray honesty and also a thorough knowledge of the vehicle and also the dealership. My preconceptions of the experience were discounted by the kindness and seemingly honest traits of the sales rep and finance mgr. Overall a very positive and pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The customer service at Classic Mazda is top-notch. I was...

By crschaefer on 6/11/2011 at 4:32 PM. Helped by Phil, Rod, Tony.

The customer service at Classic Mazda is top-notch. I was treated with professional respect and consideration in making my decision to purchase a new car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Enjoyed the dealership. Everyone was nice and straight...

By foi18 on 6/10/2011 at 5:37 PM. Helped by phil.

Enjoyed the dealership. Everyone was nice and straight forward. There was no pressure, and Steve was upfront about the issues with the car i was buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased 3 cars from this classic mazda dealership in...

By diddy3122 on 6/10/2011 at 8:27 PM. Helped by Bob Calkins.

I purchased 3 cars from this classic mazda dealership in Mentor and have been overall satisfied with my experience's at this dealership. For this last visit, the salesman I dealt with was easy to work with and did not push anything on me. He worked with me to get the best deal and was quick to get a response. The staff overall are all polite and I would highly recommend this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I chose Classic based upon past experiences. This time...

By cmahovlic on 6/10/2011 at 3:26 PM. Helped by Bob Culkins.

I chose Classic based upon past experiences. This time at first, price drove me here. After working with Bob Culkins, my sales associate, it's the quality of the people. He knew everything about the vehicle and was very polite.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

referred by dave kirk from classic, robert was very...

By osudk33 on 12/30/2010 at 1:57 PM. Helped by Robert Calkins.

referred by dave kirk from classic, robert was very helpful and made the process extremely easy and stress free. excellent follow up after the sale to inform us on the timeframes for the remote install as well as the check back to pay off our current lease.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience

I brought my car in because the automatic starter shuts...

By tinajrose on 12/22/2010 at 5:02 PM. Helped by service department staff.

I brought my car in because the automatic starter shuts off as soon as you open the door. After the car being there half a day, the service department said that it was a manufacture install and there was nothing they could do. I know other new cars (Mazdas) do not do this with a factory installed automatice car starter. Also, if this problem was known as a "factory" install defect, why didn't the service department know this and tell me before I brought it in. I do not believe that Mazda, the corporation, would be satisfied with such a disfunctional automatic starter. The service department gave me Mazda's number to call. I really felt that this was something they should have pursued, since I bought the car from them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I bought a used car from them in June. I purchased a...

By JillN on 12/16/2010 at 3:50 AM. Helped by Nate and Pete.

I bought a used car from them in June. I purchased a 2006 Chrysler Town and Country mini-van. I traded in a VERY beatup 1997 Plymouth Grand Voyager mini-van that I'm sure the staff has nightmares about!! They were wonderful, were easy to deal with, very accomodating, and I love the car. Nate drove all the way to Classic Madison to bring the car to Mentor for me to see. While Nate was at his military weekend, Pete covered and was very helpful. I recently had the oil changed and tires rotated and the service department was wonderful also! I don't remember the lady's name in the service department but she was very nice and helpful. In reference to the question below about "how did I find out about you" 26 years ago I bought a car from Classic and it was a very positive experience then also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Both of the Classic sales manager and Classic salesman,...

By garypayton123 on 12/10/2010 at 10:25 PM. Helped by Rod Trask and Zack Alicia.

Both of the Classic sales manager and Classic salesman, names are listed above, are excellent people to work with as they answer any and all questions in a polite and complete way. I never need to worry about getting incorrect answers as I can trust them completely.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everybody I spoke with was very friendly, they knew what...

By wmruddy on 12/12/2010 at 2:50 PM. Helped by Bob Calkins.

Everybody I spoke with was very friendly, they knew what they were talking about or, if there was any doubt they went and looked up that information to be sure I got the right answer. I went to this dealer knowing very little about the car I was looking at. They told me about it I went and did my homework to be sure they were correct and not just trying to make a sale. They were correct about everything. They also offered some options as far as models and options. There was no pressure to buy that's why I bought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were Internet customers. For us, it was the first...

By billogden1 on 12/11/2010 at 2:43 PM. Helped by Bill Cheraso.

We were Internet customers. For us, it was the first time ever buying a car over the Internet. BTW, we're in our late 60's and live in a retirement community in mid-Florida. We bought a used, low mileage, 2009 Miata. Bill Cheraso was terrific thoughout the process! He was careful to describe things accurately and he diligently re-checked specific areas we inquired about before answering our questions. His communication skills are excellent and his follow-up by email was always on-point. The car arrived as described and has been great. Some months after purchase, I discovered that the jack was missing. I contacted Bill Cheraso and although there was certainly no contractual obligation remaining, he located a jack and sent it to us. What a guy! I would certainly do business with him and Classic Mazda again. BTW, our daily-driver is a 2007 Honda Accord 4-dr. EX-L. It has been modified to also function as a towed vehicle behind our RV. We have no intention of trading it yet as we intend to retain and use our RV for at least one more year. When we are ready to replace our Honda, you better believe that we will be checking with Bill and CLassic Mazda as a part of our buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service at Classic Mazda was very good, as usual. The...

By firthkm on 12/11/2010 at 3:56 AM. Helped by Mark.

The service at Classic Mazda was very good, as usual. The staff is friendly and answer any questions I have. Today's service was for an oil change and Mazda recall fix of the power steering. It was performed efficiently and in the time frame I was told. The only improvement I could think of woiuld be to provide a loaner car for long repairs/service. I live 20 minutes away and cannot always get a ride to and from the dealership . But I'm not sure any dealers do this any more. Overall, I find the service very good—whic is why I am willing to drive from a neighboring city. th

I would recommend this dealer.