Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very Very bad Experience

By lakshmi on 10/8/2019 at 3:43 AM. Helped by Winslow white,Ray AghaDaniel torres,Orlando hewitt,Jailon Gamble.

Don't go here.If the vehical prize is 16,000 if you are innocent and first time buying the car they will sell for double the prize.They will suck all your blood before you leave.This is the alien'splace. Don't go. You can't return the car once you buy them even the next day of buying the car .This place is kind of saturn place where we goand buy all bad luck that tooo not for free and also be careful tochoose the right person to take with you before going to this place.I have very very bad experience here.Once you buy a car here you will stay on the road next day.Be careful.No words tosay :-( don't go here and waste all of your hardly earning money with in few hours like me.These people are like shani won'tleave us once we go .Will give 0.000000 rating

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from beginning to end

By Laertes on 9/17/2019 at 1:34 AM. Helped by Roland Lynn, Fabiano.

I give them a 5 star rating as Roland Lynn, our Sales Manager, did a fantastic job. He was thorough and made sure we understood everything about the vehicle we selected. Roland made sure we were comfortable with our purchase. Roland partnered us with the Finance Manager, Fabiano. From a finance standpoint, the bank terms and review of the bank documents was thorough. At no time, did we feel like we were rushed. Roland and Fabiano were very diligent and ensured we had a great experience. I would highly recommend this team for all vehicle purchases. Thank you, Roland, for all your hard work! You guys are awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Good experience, come see Ernie!

By IamChaunceman on 9/7/2019 at 9:19 PM. Helped by Ernie, Kevin, I forgot the Finance Managers name, she was good.

Ernie Resendez is the best salesman. Pretty simple right? I mean, that's who facilitated the deal, that's who called me right away, but didn't pressure me. That's who followed up with short simple texts the days leading up to me finally coming in, but never annoyed me. That's who casually waited with me in the 105 degree 5:30 p.m Texas weather while I drove not one, but two vehicles and went back and forth several times just making sure I didn't miss any detail, and he only helped me more. Ernie was the third sales person I had dealt with at the third dealership I talked with. The others were exactly what ive come to fear when the time comes to getting a new car, its more like going to the dentist these days. Welcome to Clay Cooley in Irving(NISSAN). I was actually shopping for a truck in the used lot, a great deal that nobody else could match after weeks of online searching. I will admit, the place is a dump. Not the fault of staff, everyone was great, first class personnel, second class infrastructure. All that matters though, A/C and free bottled water, along with a competent sales person. But I got better than that, I got Ernie. He will work with you, and be very honest and transparent from the get go. There was only one little hook that almost sent us to my plan b car but it was not their fault and we were able to get around it. The Finance manager was also fantastic, but I cannot remember a name at the moment. Bottom line, from my experience, if you are looking for a slight used car check with Ernie at Clay Cooley first, I wish I had known that when I started looking.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience

By Chapman on 9/7/2019 at 8:15 PM. Helped by Mr T.

Friendly, knowledgeable, no hassle from sales men. Good overall experience. Manager was nice, met me outside after test drive. Made daughter feel comfortable with the wait time for processing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Lager on 9/4/2019 at 5:19 PM. Helped by Dezmon.

Our experience at Clay Cooley Nissan was above and beyond expectations. Dez was very professional and formative..We are glad to be part of the family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer

By Precious on 9/2/2019 at 9:33 PM. Helped by Thomas Hall.

Excellant Service. I enjoy working with Mr. T. He was very nice, and with a good attitude. And he was also, have patience. Work performance 100%.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Rude Management

By james12345 on 8/31/2019 at 2:34 PM. Helped by Ray.

I found a 2019 Nissan SV Midnight Edition on Cars.com at a great price. I was told by Roland Sr. that they could do an even better price. I made the drive to Irving only to find out the car was not Midnight Edition. It was the standard SV. I was talking with Ray at this time and he apologized profusely. I believe it was an honest mistake. The Midnight Edition price was not going to be honored by them, though, and the offer they gave me was $5,000 more than we talked about on the phone. Mistakes happen so I was not that upset, I was just ready to go on my way. Ray said he would get his boss, Roland Jr., to come talk to me. Roland Jr. came in and acted like I was crazy for offering the price we had agreed to on the phone. I told him that I was told by his dad, Roland Sr., that I could get the Midnight Edition at that price. At this point, I knew we would not get close price wise. I was not going to throw a fit, I was just going to move along. But Roland Jr. came in acting like I disrespecting him by offering the price that was agreed to. I have been in customer service of some sort my whole life and he was not representing the company well. He was scoffing at the things I had to say and being very combative. I told him I did not like the way he came in this room with an attitude when they were the ones that were false advertising. He told me it had been a long day. I told him I would look at a regular SV and he acted like I was an inconvenience to him for wanting to look at another truck. When he walked out, I told Ray that I did not want to see Roland Sr. again. I have been to 10 dealerships in the last 3 days and this is by far the worst experience I have had. They actually have the best price on the Fontier S that I am going to buy today but I am not going to give them my money and you should not either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, great people

By Charles45 on 8/29/2019 at 10:58 PM. Helped by Roland Lynn Sr..

We were very impressed with the service given here at this dealership. We had made arrangements to purchase a car beforehand, and were greeted promptly and warmly when we arrived for our appointment to pick it up. The purchase was quick and simple. Awesome experience, would come again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience- Grandpa was GREAT

By Deborah57 on 8/4/2019 at 8:15 PM. Helped by Roland Sr..

Roland Sr, was great, a breath of fresh air in the car business. Was transparent, and listened to all my concerns and brought me a solution that was beyond my imagination. I will recommend him to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my car!

By TBell on 7/31/2019 at 5:49 PM. Helped by Jailon, Kristopher, Angie, Demetrius.

So happy, I came here! A week ago Jailon, Kris, Angie and Demetrius all worked to make my dream come true! I hadn’t bought a car in 25 yrs. I left with my perfect new to me vehicle! Highly recommend! Thank you all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thx guys

By Virginia on 7/28/2019 at 1:28 AM. Helped by Orlando Hewitt.

Thx guys for all your help. Orlando and Angie did a great job. Will be sending friends and family to you guys for all car needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rough start but overall great experience

By Elexus908 on 7/22/2019 at 10:20 PM. Helped by Thomas Hall.

Thomas was amazing after coming in with misinformation from another employee. He took great care of me and got me exactly what I was looking for. You have a gem of an employee, thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By michael2019 on 6/23/2019 at 12:02 AM. Helped by Orlando Hewitt.

Thank you Orlando for all your help. I appreciate you professionalism and not being a pressure salesperson. I will definitely recommend people to you. Have a great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By KBemberry on 6/9/2019 at 3:08 AM. Helped by Lance.

They did a good job with getting the deal done. They showed great patience and worked hard to find a way to get it done

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good sales & service experience. Very good customer service.

By JWil on 5/22/2019 at 12:42 PM. Helped by James Sheppard, Roland Lynn.

Servicing and Sales has been has been a good experience here. When I decided to trade in my lease for a new vehicle Shep sat with me for most of the day trying to find a vehicle that met my needs. He found one nearby and went to pick it up himself. I did have an issue that came up after the sale, but a manager reached out and straightened that out right away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Crystal1@ on 5/21/2019 at 6:12 PM. Helped by Thomas Hall (Mr. T.).

Had a great buying experience with Thomas Hall. He was nice and professional, we told him the type of truck we wanted and that’s what we bought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New nissan

By Harmony1 on 4/21/2019 at 1:23 AM. Helped by Sharonda Adams.

Sharonda and James Shep did an amazing job. Thank you for your service on my new Nissan.. I look forward to doing business with you all again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal

By Kendra1995! on 4/27/2019 at 9:12 PM. Helped by Oswald and Jermaine.

Oswald and Jermaine did a great job listening and understanding out needs I will send people to clay for sure grasias thank you so much Oswald and Jermaine for your awesome work

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

AWESOME!!

By kna922 on 4/27/2019 at 1:21 AM.

Sharonda and Clyde were amazing!!! They went above and beyond!! I would recommend this dealership to anyone looking!! The experience was very smooth and easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Breezejad3 on 4/25/2019 at 9:58 PM. Helped by Orlando.

Thx Orlando and Angie. Got me in my dream car. Clay Cooley Nissan Irving rocks!! Ask for Orlando Hewitt. He'll get you rolling today.

I would recommend this dealer.