Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.4  
Price
3.6  
Quality of Work
3.9  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not honest, cheating , be aware of scam

By Hani12345 on 7/31/2019 at 12:29 AM. Helped by Selvador garcia.

Sold me car extended warranty contract Not active The dealership sold me extended warranty contract in 09/08/2017 for $3000 and when I sold my car later in 4/5/2019 went to the dealership to cancel my warranty for the car 2013 Lexus gs350 and one of the finance manager filled cancellation form and after 3 month still no refund, so I stop by and talked with one of the finance managers and his name Salvador Garcia told me he will find out with the corporate office about my refund in 7/5/2019 till today 7/30/2019 once telling me the corporate said they gave you the refund then said oh they said no one submitted cancellation to us then later said oh the warranty already expired and that is why no refund then said oh I don't know where your refund give me more time to see what the corporate office find out , so I contacted the warranty company direct to see what is going on and the told me this warranty contact never exit never been activated by the dealership and look like the dealership charged me in the financing the warranty cost without activating the warranty contract and today when I told the dealership about it that never been activated they said not our job to handle it we just trying to help you . Go by yourself handle it with the corporate office , it is been 4 months now and no one know where is my money , and I was without warranty while driving my car for almost one year and half .... the payment for warranty cost was add to the finance amount paid by usbank ( warranty cost $3000) ... need the full cost of the warranty refund it to me plus interest I paid on it

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honestly a great experience

By dmy0619 on 4/30/2019 at 11:31 PM. Helped by Darius, Todd Counts and Juan Valdez.

I have to say a BIG shout out and thank you to Darius in New Car Sales, Todd the Used Car Manager and JR the New Car Manager for their patience, their humor, their drive to find exactly what we wanted in a car, for going above and beyond in every aspect of our recent New 2019 Jetta purchase. I was not all impressed with Terry in finance which is the reason we purchased it out right. Sorry Terry, no paycheck for you! Oh and I can't forget the guy who explained all the warranty options (i forgot his name but very much nicely dressed). No one really likes car salesman but I have to say these guys were 100% top-notch stand up guys during the entire process. I can't forget Kathy who answered the phone when I called to get pricing, she was not nice at all. I think she was at a different location though.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST CAR BUYING EXPERIENCE OF MY LIFE !!

By CHEF on 4/12/2019 at 4:58 PM. Helped by ED, TODD COUNTS SERVICE MANAGER , TERRY ACCOUNTS MANAGER.

WHEN YOU BUY A NEW VEHICLE IT'S SUPPOSED TO BE FUN. IT MAKES YOU FEEL GOOD ABOUT ACCOMPLISHED GOALS IN YOUR LIFE. IF I COULD I WOULD GIVE THEM -10 STARS. In the beginning it was all good Ed called me says he has some trucks in stock so I rushed down literally to get the process moving. i had already been in a car that was excellent to me for the past 3 years. payment were high so i thought lets get a truck about the same payments and get more use out of it. well that's after the application got filled out and the used car salesman crap came out making promises that could not be fulfilled. i picked out a truck they could not get me into it with out some huge down payments 4000 to be exact. and a co signer ? wait a minute I'm current on my payments have not made one single late payment and you telling me what. so I decided to to drop it. 3 days later the calls me back and says hey the blue truck you liked i can get you in. great lets do this went back down and now they needed more verification more paper work on my side ok got that together cool done. so after all that and now the paper work and title transfers are completed . WRONG TRUCK ALL TOGETHER. they put me in what i thought was going to be the original truck i picked. at this time he tells me oh im taking down to get it detailed and fill the gas tank and blah blah blah more bull ^%$#, only to find out he had not done any of these things. the manager Todd Counts was sorry and gave me 3- 6.00 car wash coupons like that's going to make a huge difference for the hours I spent dealing with lies and used car salesman words of deception. so now i have the vehicle in my possession and the bank has to have more information and needs more information from me and if I don't get this done by 5 o'clock today i have to return the truck that I already have had fr 5 days!! and it's 3 o clock in the afternoon! so with lots of hustle and frustration I call todd and he sheffles me off to another salesman and doesn't even deal with me anymore just shuffles the problem off to another person so with many phone calls and lots of emails and screen shots the deal is finally done long story short do you homework ! this was the most frustrating experience i have ever dealt with for a vehicle i did not even want but now i have to live with it insurance shot up 150 more a month and my payments are 150 more a month got got love it! and no way in any way shape or form would i ever recommend this team of liars and problem shufflers to anybody!! todd won't even take my call or even return my call now that's great customer service !! way to go CLAY COOLEY FOR THE AMAZING CUSTOMER CARE AND BUYING EXPERIENCE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY!

By KmC on 4/2/2019 at 2:30 AM. Helped by Sonny khokar.

The salesman and finance people here are a bunch of crooks! We were told our purchase price would be $35k plus tt&l including the warranties "they gave us". Turns out the vehicle that's only worth $37k is now costing us $44k! We believed they were treating us right and making sure we wouldn't end up upside down on another vehicle but in all reality we are worse off now. Please don't make the same mistake and believe these lying xxx's!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Lied during lease return and lease renewal

By ClayCooleylied on 3/27/2019 at 3:34 PM. Helped by Travis.

I had a 2016 Jetta that I had 20K mileage over the lease. So I didn't want to deal with the dealership with the lease return and decided to contact Volkswagen credit directly to purchase the vehicle, so that I wouldn't have to pay the 20k mileage overage cost. I secure the loan through VW credit for the purchase and I get a call from Travis the leasing manager at Clay Cooley VW Richardson. He says that I will have to pay the TT&L straight from my pocket if I purchase through VW credit. So I go to the dealership to execute the loan and roll in the TT&L. When I show up he is eager to show me a new lease, I told him I came to purchase and he claimed that If I lease another vehicle I would owe nothing on the old lease. So since this was the reason I was going to purchase the vehicle to avoid the mileage charge on the old lease I went ahead and signed up for a new lease and I left happy. Well surprise, I received an letter in the mail 3/26/2019 that I owe $5K for mileage charge from old lease, I called VW credit and they claimed they don't do what I explained the dealership described. I call Travis the same day and he lied to me and claimed that no he only was talking about my last payment not any lease return charges. It makes me sick to my stomach and very angry that I was taking advantage of. I should have know better because when they typed up the new lease for the new car they put that my annual mileage was 5,000 per year and I had to have them correct and make it 15,000 miles per year. If you use this dealership you better have every single item in writing. It is a shame that these guys lived up to the old cliché of Car Sales are crooks. If you find a good dealer and sales person keep going back because they are few and far between. I will now start my letter campaign to every executive in VW. Dejected - but praying for a resolution.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love This Dealership

By DDub on 3/1/2019 at 11:19 PM.

Tim Little and Rodney Lockett and Rayare true automobile professionals. Their expertise in the new car business is eclipsed only by their exemplary and personalized customer service. I have never been more delighted with my new car experience. The showroom is comfortable and the atmosphere is peaceful. I love my Beetle convertible and its sales/service professionals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase at Clay Cooley Volkswagen

By Will123 on 2/28/2019 at 1:22 AM.

Tim Little is the first salesman that actually treated us well and understood our needs. He explained the whole process to us from the very beginning and did all he could to help us get the deal we wanted. If you are Buying a car ask for Tim Little. We walked out with the car we wanted and were extremely happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went so many places, glad I came here

By StephanieLynne on 2/27/2019 at 10:19 PM. Helped by Travis and Zouby.

Everyone here was so wonderful! I had been to so many different dealerships, and dealt with so many different people. Until I found Clay Cooley VW, my experiences with dealerships had been terrible. I sent an inquiry online, heard back within an hour, and went that day. They worked with me as best they could. I was able to leave in my new 2019 VW Tiguan and still feel excited about my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

bought a certified tiguan black on black

By troyboy on 2/19/2019 at 5:44 PM. Helped by Tim Little.

auto trader helped me locate my specific tiguan that i wanted at this location! test drive and chit chat later, ended up buying it! it was pretty straight forward except the financing part took longer due to it being a holiday, presidents’ day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful for Tim

By Zionlynm123 on 2/17/2019 at 3:12 AM. Helped by Tim Little.

Tim was very helpful. He gave us some good advice and was very patient with us. He is the best. If you are going to get a car ask for Tim Little.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reliable, excellent service

By Sheena on 2/5/2019 at 12:17 AM. Helped by Tim Little.

My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By me on 2/2/2019 at 12:34 AM. Helped by Sal Garcia, Martin Hernandez, Bobby Heck.

The salesman, the manager and the finance manager, and other staff were all very easy to work with, polite, informative. They answered all my questions, helped me with learning about my car, and worked with me on the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Erinodom on 2/1/2019 at 11:01 PM. Helped by Tim Little and Stewart.

Tim Little is amazing to work with! He was truthful and made the deal happen. We are very happy with our experience at Clay Cooley VW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volkswagen Clay Coooley Fan

By 116mike on 1/25/2019 at 6:06 PM. Helped by Tim Little and Sal.

I could not dream of a better dealership than Clay Cooley Volkswagen and Tim Little and Sal made the experience even greater. Thanks guys the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch

By Moguls#15 on 1/30/2019 at 9:49 PM. Helped by Tim Little.

This dealership was top notch! Tim went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. So quick and professional. I highly recommended Clay Cooley Volkswagen and ask for Tim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales review

By Hectorellie on 1/25/2019 at 11:39 PM. Helped by Julio Calingay and Martin hernandez.

excellent service, everyone has been very friendly and helpful through the entire process. everything went smoothly and was fast which helped the process be less dreadful. We are very appreciative to everyone here at VW Clay cooley

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Clay Cooley's Service department is predatory. Stay away

By LoveMyCC on 12/26/2018 at 4:16 AM. Helped by Alex Treber.

Clay Cooley put a new water pump on my 2016 Volkswagen CC under warranty in July of 2018. By December 2018 it was leaking worse than it was before. I took it back to them since it was still under the parts warranty so they could do it again. I am guessing that the Tech did not follow the strict procedure in the manual that says the pump must be carefully seated on the alignment pins and then the bolts have to be torqued in a very specific sequence to a very specific torque value. This must be followed very carefully or the composite pump can be damaged or may deform over time. The Service Writer (Alex) tried to tell me that my engine was leaking oil on to the pump and this caused the gasket to fail. I do my own oil changes so I know that my engine does not leak oil. I told him he would have to prove to me that the engine was leaking. He said the Service Manager would have to look at it. A little while later he called and said they would replace the pump under warranty (because the engine wasn’t leaking and they couldn’t prove that it was). I was then told that they would only replace the pump if I replaced the oil separator and took off the catch can that I installed to protect my intake ports and valves from the oil and varnish the PCV system allows in to the engine (a know problem on all direct injected engines). In the process of removing the Catch Can they damaged one of the clips on a hose making it useless (their way of making sure I could not put it back on). These people are predators so stay away from this dealership.

I would not recommend this dealer.

Overall Rating

3.3  

4   Customer Service
4   Friendliness
3   Overall Experience
2   Price

Finance Department is Preditory - Sales is very nice

By TX Orange on 12/8/2018 at 9:14 PM. Helped by Darrius (sales), Tommy (sales manager) Ethan (finance) Ralph (Finance Director).

I went to the dealership on Saturday November 17th. I found a used Mazda3 and we came to terms on price and they brought us into finance. We signed a contract and because the Mazda's drivers window needed a regulator, they gave us a loaner car to drive. They allowed us to drive a VW Passat until the Mazda was ready. I finally took delivery of the Mazda on November 30th. I drove the car for less than a week when Ralph, their finance director called me and tried to tell me the bank did not approve the deal but they had moved to another bank with it. I could still get the car but the interest was going to be about 10% higher than what I signed. I told him I got off work at 6pm and would just bring the Mazda back and hung up. I was on my way to the dealership and he called again saying that they had used all of their "favors" up and would honor the original deal. Being in the mortgage business, this was a typical bait and switch tactic where they get paid more money on the financing. It did not work with this client. And, it only cost them a couple stars in my rating and now I cannot recommend them for the predatory tactics they attempted to work on me! I wish like xxxx he would have stood his ground and we could have just cancelled this deal. Stay away from them!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

A YEAR of fighting for our warranty refund!!!

By Carly Knowles Tasker on 8/23/2018 at 2:28 PM. Helped by Every employee we talk to leaves!.

I have been trying to get a warranty refunded for *A YEAR*. Clay Cooley has been hostile the whole time. We just filed a complaint with the State of Texas. He is our experience. DO NOT BUY FROM THEM. We filed a hostile dealership form with the warranty company, who has since refunded clay cooley and they have NOT PASSED THIS MONEY BACK TO US. I purchased a car with Clay Cooley Richardson on 8/5/17, I was upsold into also purchasing: - an AWS extended warranty [$3854], and, - an AWS maintenance agreement [$700]. When I was able to research the two agreements I realized I was still under manufacturers warranty so did not need an extended warranty and the maintenance agreement was far more expensive than paying for maintenance with a genuine mini dealership. I gave written notice to cancel both contracts (via email) on 8/15/17 @ 8:47am I followed up on a response to that cancellation email on 8/15/17 @ 9:47pm I followed up again by email on 8/18/17 I followed up again by email on 8/23/17 Through this period and the end of 2017 I routinely called Clay Cooley and was repeatedly assured that the cancellations had been sent and that service cancelations just take months to process. Despite asking I was never provided with any evidence they had processed the cancellation In early 2018, I visited the dealership in person and was greeted by a new finance manager who filled in the cancellation backdated to the initial notice date and faxed it to the service providers. Again I saw no refund at my end and repeatedly called Clay Cooley to be assured it takes time for cancellations to be processed. Finally, around May 2018 I researched and called the service providers [The Warranty Group] directly and discovered that both policies were still active and they had no record of ever receiving a cancellation notice. On 5/12/18 I sent the cancellation form from the dealership to their claims department, who forwarded me to the accounts department who assisted me with doing a customer initiated cancellation. I provided all required documentation for the customer initiated cancellation on 5/14/18 and received confirmation they had been canceled on 5/18/18 with the refund credited to the dealership as they were unable to directly refund to my finance. I called and contacted through their website Clay Cooley to inform them of the cancellation. I also gave notice to my finance in case they could assist the process. When I saw no refund forthcoming, I again repeated called Clay Cooley to follow up. I also followed up with the service providers and requested a receipt for the cancelation on 7/23/18 and was provided one on 7/30/18 I visited the dealership in person again on 8/10/18 and was assisted by a finance team member, however, they claimed not to have access to see why the refund had not been processed. Following up today they have left the company and their contact details disconnected. That pretty much sums up my experience with Clay Cooley. I would be surprised if even 50% of my calls have been answered, and then usually only by a receptionist that has forwarded me to a number that has rung out. I have left dozens of voicemails which have never been returned. Their only email contact information is through a form on their website which has always been responded to by calls from their sales team who quickly hangs up when you ask to be forwarded to finance/accounts. I have never recieved a call from finance/accounts either in response to contact from me or reaching out to me to help close out this matter by email or phone call. The few times I have visited in person, the person I met with has left the company within a few weeks.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Awful

By totally disgusted on 7/26/2018 at 6:05 PM. Helped by I didnt work with any of them...my service rep was patrick.

I brought my car in for service and had to "rent" their loaner car, I had the car for less than 24 hours and a crack was spotted on the windshield upon my return. They said it started under the passenger side wiper blade...therefore I am liable. I was willing to pay for half, because I believe it was there when I took possession, but myself nor their representative looked under the wiper blade! But I am having to pay the full $500 to replace the windshield!!! they will not even consent that it may have been there before it has been over 100 degrees in the shade! I kept the car in the garage at night, so I am so disappointed with this! I was planning on buying my next car from them, but I will not be going back to them for anything and I will NOT recommend anyone!!!!!!!!! The young lady I have been working with has been great, but management wont budge!! This is going to cause a severe hardship on my family, I have medical bills, school supplies and many other things to purchase on a teachers salary!!!!!! I will NEVER EVER recommend them!

I would not recommend this dealer.