Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Clay Subaru is the best dealership around!

By Frank on 9/20/2017 at 5:33 PM.

Clay Subaru is by far the best dealership,that I have ever had the pleasure of dealing with. From buying a new car to the paperwork to getting a new inspection sticker, everything was perfect. Tony, our salesperson, was fantastic. He was consistently, professional, knowledgeable, courteous and most important caring. He continually did everything within his power to make our buying experience a pleasure. He is by far the best salesperson that I have ever met. Allison was also most impressive. She was so nice and helpful every step of the way and a great team player, who really enjoys helping her coworkers. These people are what makes Clay Subaru Great ! Thanks Frank

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my legacy

By Cruz on 9/5/2017 at 3:53 PM.

I came in to Clay Subaru with very low expectations after being disappointed by countless dealerships. They were able to put me into a new Legacy with the maintenance included so all I have to focus on is my payments and rebuilding my credit. Joey did an amazing job, he is very good at what he does. I just finished my first oil change and Joey was very busy but he still found time to excuse himself and check on how I was doing with my payments and if everything was working out well for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team!!! We negotiated a great price ahead of time!

By Sarah Kark on 9/4/2017 at 8:33 PM. Helped by Keith Miranda.

After a bad/weird experience at Cityside Subaru in Belmont--where we could not get actual numbers and they were blatantly condescending about our budget--the team at Clay helped us to easily secure a 2018 CrossTrek for our desired price. It was so easy, because one of their online sales associates, Allison Lejeune, was willing to send ACTUAL quotes with the numbers broken down and we negotiated over email before coming to the store and got a great deal ahead of time thanks to their sales manager Keith Miranda. This is KEY! No one seems to give real numbers and they wait for you to low ball, play, and go back and forth but still screw you over. When we arrived with the online deal, salesman Will Krasinki swiftly helped us to secure the deal that was already negotiated, so there were no games and no take-backs. The good times kept rolling on Sunday when we went in to sign all of the paperwork with Joseph Allain, who was incredibly knowledgeable and data-driven. He helped us to understand all of the variables and did not over-push add-ons, which is actually our style: we are more willing to sign up for extra programs etc if it is explained logically and not pushed. He hooked us up with the Luxcare for free. He worked swiftly but was very patient and elaborated clearly when we asked him to. We are so delighted to pick up our CrossTrek tomorrow, they beat Cityside and Ira and were pleasant and transparent along the way. We're excited to be in the Subaru family :) Thanks guys!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Joey alllain is the very best!!

By steve on 8/12/2017 at 8:13 PM.

Joey allain, is the best finance manager in the industry, he will do everything in his power, to get you into the car of your dreams, clay subaru, is very lucky to have him there, he is truly an enormous asset to there dealership, thank you, Steven f,

I would recommend this dealer.

Overall Rating

1.4  

3   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Most dishonest service; lied about previous service done.

By Sgem on 4/11/2017 at 11:23 PM.

I purchased a 2013 subarau crosstrek last year with 28,000 miles, the car and my service experience has been and continues to be so poor I would never again recommend this dealership again even though my husband and I have purchased 4 cars here. After returning several times last year within a week of purchasing my car complaining of the car shaking when the car braked and initially being told there was nothing wrong and then told the brake pads and roters were worn and given an invoice saying they were replaced. The issue was never completely resolved but a year and 10,000 miles later when then the brakes were now metal on metal we were told that the front brake pads and routers needed to be replaced and that last year the rear brakes and pads were replaced. When we picked up the car today I was told when I saw the service history that the rear brake pads and routers were replaced but only the front routers because the pads did not need to be replaced. After speaking with the service manager the story was confirmed only the routers were replaced and that this was common for routers to need to be replaced in 10,000 miles. I located my receipt from last year indicating that the pads and routers needed to be replaced because they were worn below an acceptable level. When I reached out to the service manager he said he couldn't know what happened since so many cars are serviced here. Being lied to 3 times in the course of 2 days and spending $600.00 on work that I don't know was even done before or done properly is not only dishonest but dangerous. Not only was I lied to repeatedly I was never offered compensation for poor workmanship if it was done last year. I will be following up with national subarau, the attorney General's office and the Better Business Bureau. Please beware of this service department, especially if they are repairing something on a warranty. Addendum: The service manager Edwin Hernandez was not in the day my car was worked on, instead I spoke with an assistant service manager as well as the service representative. Mr Hernandez, as a result of my posting my dissatisfaction did reach out to me. Although he also thought the job and receipt were coded wrong last year, he understood my frustration and continued questioning since the brake rotors failed so quickly. He at least treated me with respect, and offered an understanding and compassionate ear. I will try to use this service department again, but will deal with Mr Hernandez. I would recommend that any questions or concerns regarding service be addressed with Mr Hernandez.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Finance manager is the very best,

By steve on 4/1/2017 at 9:55 PM.

Joey, Allan, is the best finance manager in the world!! He will go above and beyond to get you into a car, he is the best!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales of my new/used Impreza

By Caner Emily on 1/10/2017 at 1:48 PM. Helped by Tony Chahwan.

My sales person, Tony Chahwan, was most pleasant to work with. He was extremely knowledgable, curttious, not pushy, patient and helpful. He went the extra mile. The next day, he dropped my old car off at my house! He answered a sensitive question about selling my old car, the signing of the title over to the new owner. The service department stayed late in order to detail my car so that I could take it that day. I could not have had a better car buying experience! Sincerely, Emily Caner I could not

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!

By MariaEleftheria on 8/28/2016 at 12:48 AM.

I have been using Clay Subaru for the past 2.5 years and have been completely satisfied! Today we traded in our 2011 Legacy for a 2014 Legacy and are extremely happy with the hard work that Joey put in to help us trade our car in! He always goes above and beyond to help my family and I out. We have bought 3 cars through Joey and hope to be buying another car within the year! Thank you Joey and Joe for making us feel like family and helping us out! We will make sure to spread the word and send more of our friends and family your way!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Helpful

By JP on 6/1/2016 at 12:24 AM.

Harvey Rain was very helpful. We were there today because we had some questions about some of the functions of the car. He was immediately available to help us and answered our questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Airbag replacement became car purchase

By Queen77 on 5/31/2016 at 7:16 PM.

The purpose of my visit was to have the infamous air bags replaced on my 9 year old Subaru. I had no intention of buying a new car, as I was happy with the reliability of the old one. Harvey Rain did a good job in convincing me of the advantages of this new improved vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Harvey Rain

By boatguy on 5/25/2016 at 7:52 PM.

Was not looking forward to buying a new car, it is such a hassle. Mr Rain made it easy. He gives Car salesman a good name. Rare in this line of work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By 3MJACK on 5/3/2016 at 7:59 PM.

Harvey Rain was excellent. No hard sell tactics or pressures in any way. Mr. Rain knows what he is doing. Most Professional. Will not hesitate to recommend him. Joe Allain made the experience with finance pain free. His explanation of the finance process was superior from past experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and easy purchase.

By Mooch on 4/29/2016 at 1:52 AM.

Great Customer Service Joey knew about the cars as well as finance answers. Danny Went over the everything in the car!! Very Impressed with both.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

HORRENDOUS Experience

By Jillian Belanger on 4/28/2016 at 9:36 PM. Helped by Nikki.

Was quoted two different prices, then when I received my bill it was yet another price, hundreds of dollars higher than I was originally quoted!! When I called back to dispute my bill, (because I had not picked up the vehicle someone else did) I was put hold while getting Nikki then she had supposedly left for the day even though it was only 4pm and her manager had also then left for the day, I was told. There was no one I could speak to and I was hung up on!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By HAPPYwithMYhonda on 4/24/2016 at 7:05 PM.

The process was quick and straightforward. Everyone was very helpful. I am very happy with my car and its price. I have already recommended this dealership to a couple of people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE

By Nicole Charlebois on 4/21/2016 at 7:27 PM. Helped by Nikki Ormode.

I had a GREAT experience at Clay Subaru! Guiseppe made buying my car painless!!! Between him and Patrick I couldn't have asked for a better sales team. They found a way to get the type of car I wanted and within my monthly payment I wanted. I will never buy a car from anyone else and will be sending anyone I know looking Guiseppe's way! Also, going in for service is no longer a burden and is an enjoyable experience because of Nikki, she is ALWAYS honest on what is needed and I do not feel pressured into services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing sales experience

By Norwood on 4/20/2016 at 9:29 PM. Helped by Brian Almeida finance , Patrick.

The Best car deal I have ever experienced! My sales person Giussepe was right on target guiding me to best choice. The manager Patrick searched for the vehicle I wanted and Brian the finance person made the deal painless! This is my 3rd Subaru but it isn't the last!! Thank you Clay Subaru Norwood Ma.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

What a refreshing experience...

By MDW on 4/20/2016 at 5:00 PM.

Bill was a doll! Came in after our 2010 Outback was master-blasted while parked on the street by a kid driving a full-size pickup. We rushed in just before close on a Saturday to see a slightly newer off-lease model, and he was more than happy to help. Took time with us and did not press us into a buy decision on-the-spot. We came back a week later and closed on a slightly nicer, lower mileage offering. Very courteous, straightforward about where he could/couldn't wiggle, understood that we knew the product and was very knowledgeable about informing us on feature/design updates. We are very likely to come back when in a few years when the wheels fall off this purchase or our hybrid compact 2nd car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

**** SPECTACULAR! **** Buy your next car from these guys!

By No thanks on 4/18/2016 at 4:01 PM. Helped by Brian in Finance.

Just bought a new Forester from this awesome dealership. We had the pleasure of working with Harvey Rain in Sales and Brian in Finance, and both of them were straightforward and friendly, with ABSOLUTELY NO HARD-SELL TACTICS. We have had shockingly bad experiences buying cars in the past, enough to make us dread the whole experience, and so we were apprehensive when we arrived. But Harvey quickly put us at our ease, and I can honestly say that the entire buying experience was a pleasure. Seriously. Some dealerships make you wait around for hours when buying a car - that was not the case at Clay Subaru. The staff are efficient and knowledgeable and appreciate that a customer's time is valuable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Staff!! Sales & Financing!!

By KmP on 4/1/2016 at 8:27 AM. Helped by Ryan Gee & Allison Lejeune.

Had a GREAT experience today purchasing my new Honda Civic with sales, Ryan Gee & financing, Joey Allain & Alison Legeune!! Very courteous & remarkable professionalism for an overall amazing experience. I will definately be returning to Clay on the automile in future & would recommend visiting them, you wont be sorry!!

I would recommend this dealer.