Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.4  
Price
4  
Quality of Work
3.3  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Warning:Buyers Beware!

By carguy321 on 8/21/2019 at 5:05 PM. Helped by Stephen Swad and Tony Storie.

The following message is based on my opinion and a very bad experience with this dealer; but the reader should do their own due diligence before buying here. First off, I believe that this business is affiliated with John Eagle Auto Group in Dallas, which also owns the body shop that literally "glued" the car back together where the couple driving that car later nearly "burned to death." Read the story Dallas-Area Couple awarded $42 Million for Shoddy Repairs and Traps Them in Fiery Crash," which is horrible. But we did not know this before buying there. And so we traded in our car and they still owe us the money from that trade and now they are trying to keep that money by charging us storage fees. But even worse is that we have been fighting with this company for over a year.based on the fraud involving the 2 vehicles we purchased in August of 2018. We traded in our lease and this dealer returned that vehicle as a lease return to Infiniti so the factory came after us for thousands of dollars in ware and tare charges on a lease turn back even though our purchase agreement clearly shows it as a trade in. The other vehicle we purchased was returned for faulty wiring 2 days later, "lemon," but as mentioned they kept our trade in. Anyway, they use the Shackleford Law Firm in Dallas to bully people out of their money and then hide behind arbitration verbiage so you will have trouble suing them. And most honest good lawyers will tell you do not sign anything with an arbitration agreement. People simply trying to buy transportation should not have to deal with lawyers and crooks.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Customer Service (See review on Yelp)

By TaunyaP on 4/5/2019 at 1:59 AM. Helped by Shawn L (Service Manager.

Shawn L Service Manager is the worst. Please avoid Shawn at all cost and make sure you get a second opinion on his recommendations. Can't be trusted...... Taunya P Houston Texas

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Terrible customer service

By Nicormier09 on 11/21/2018 at 12:46 AM. Helped by Brandon - service manager.

Service department is terrible. Scheduled an appointment for service and was assured that there would be a vehicle available for me. Get there and my appointment was made for the wrong day and was told no cars were available. Spoke with the Service Manager Brandon and he said he would check to see what he had available. Brandon comes back and lets me know he has a car available but asks me if I could have it back the next day by 7pm. I've owned my Infiniti for the past two years and I have never had the service department give me a specific time frame in which to bring the car back, when no one has even looked at my car to see what all needs to be done in order to fix it. I agree to go ahead and take the rental car, whilst I'm checking out with the rental car receptionist, I express to her my concern over the customer service at Clear Lake Infiniti compared to other Infiniti dealerships. As I am doing so, Brandon ( the service manager) rudely blurts out "well you can take it to another dealership then". I was floored that he would speak to a customer in such a manner because of their mishap. He acted as if he was doing me a favor and was very rude and inconsiderate considering the fact that his employees made the mistake and that I purchased a service plan in order to be able to get a rental when my car is having issues (in addition tot the fact that I waited over an hour to check my car in). Go elsewhere to purchase and get service on your Infiniti if you want to be treated like a customer should be at the time of purchase and there after.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The best car buying experience

By Jaja on 3/14/2018 at 6:56 PM. Helped by Alajandro.

The best car buying experience I have had in over 70 years. Treated with the other most respected and the salesman were totally honest. They gain my trust almost immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE best Finance Manager!!!

By Mflores924 on 2/23/2018 at 2:49 AM. Helped by Laisa Segovia.

Everyone should know that when purchasing a vehicle, the paperwork can be the most time consuming, overwhelming and sometimes frustrating part of the process. With Clear Lake Infiniti, everything was an absolute breeze. From us walking into the dealership an hour before they close one night to signing the last document the next, this was the easiest and most comfortable purchase I have ever made. Laisa Segovia was the most welcoming, kind and knowledgeable Finance Manager we could have ever had the pleasure to work with. She went above and beyond to answer all my annoying questions and kept reassuring me that she was only there to help! Not only did she explain all of the warranty packages, perks and pluses in great detail but she helped choose the best payment scale - that’s a big deal! She is so personable; We even got side tracked a few times talking about our own lives but that just adds to her having fabulous customer service!! I would HIGHLY recommend her to anyone financing a vehicle from Clear Lake Infiniti! She truly deserves and award and we’ll definitely be back to buy another vehicle from her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Buying Experience!

By merrittdc on 2/14/2018 at 3:48 PM. Helped by Elizabeth Ayala.

Elizabeth was so easy to work with, she knew what we wanted and where to find it in a timely manner without dragging us all over the lot! she continues to check in with us just to see how things are going which is unlike any other car buying experience we have had in the past.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working Outside The Box

By stromadd on 1/22/2018 at 2:09 PM. Helped by Elizabeth Ayala.

Elizabeth Ayala was great! Very prompt with answering customer requests and concerns. Fair prices all the way around. The continued follow up after the sale means a lot. Thanks again! Chad M.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By hannahj on 12/28/2017 at 6:45 PM. Helped by Justin, Micheal.

I had been in the market for a great car at a great price due to my car being totaled after Hurricane Harvey. It was a challenge to find a good deal during this time, and I was beginning to get frustrated with the car search & negotiations that had fallen through at other dealerships. Then I came across a fabulous used Lexus SUV at Infinity. Clear Lake Infinity not only made the car buying quick & easy, but they were also willing to listen to my situation and worked with me to get a great deal. I am very pleased with my amazing SUV. Not only did Justin provide a quick turn-around with regard to all my questions. The manager, Michael, also worked with Justin to provide me with assistance regarding the affordability & servicing of the vehicle. The very day after purchase & servicing I was able to take it safely on the road for the 12 hour drive to visit my family for the holidays. This proved that both the vehicle & servicing carried out by Eric's team, were exemplary. This was the first big relief I had gotten since the hurricane damaged my home & previous vehicle...and just in time for the holidays. :-) A big thanks to the Clear Lake Infinity team!!

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Price
1   Quality of Work

Very much let me down

By Robert on 11/20/2017 at 11:40 PM. Helped by Aaron Matthews.

I own a QX80 and took my vehicle in for 25k Service and check for anything else that it may need before we take a trip. At first it seem to be a good thing taking my Vehicle there for the first time however, communication was lacking, they stated they completed all the items I requested but yet fell short. I paid for the work but found out later the 1 issue was not taken care of. Now like most people, time is money and I didn't have the time to bring my vehicle back a second time to fix a minor issue that should have been taken care of the first time. Now with that said, is the dealership a Bad Dealership, No but it did lose my business and here is why. I called the person I was dealing with in the Service Department and explained that the issue he told me was not done at all. He really didn't seem like he cared but only to say, bring my vehicle back so we can get it done. In a normal situation that would be fine but as I was leaving the Dealership he said to me,( You will get a Survey and if I don't get a 10, it will be bad for me so please give me a 10) I did tell him this morning that I will not be able to give him a 10 and he then seem to check out from his role as customer service representation of the Dealership. He said OK and that was it. I normally don't write reviews because most of the time no one cares but I felt like he could have gotten a 10 had he as others said "Going the Extra Mile" I am very disappointed in the first impression I received from Clear Lake Infiniti.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Personalized customer service

By DMC2017 on 9/26/2017 at 10:15 PM. Helped by Elizabeth Ayala, David Bukrinsky.

Elizabeth Ayala was extremely pleasant and informative. David Bukrinsky has consistently displayed the highest level of professionalism and continues to work for the customer. We were quite pleased with the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Going the Extra Mile!!

By TGraham on 9/24/2017 at 8:21 PM. Helped by Elizabeth Ayala.

Elizabeth was a pleasure to work with and made sure I got exactly the car I wanted. She under promised and over delivered. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience after losing car to Harvey

By ChristopherLee on 9/23/2017 at 3:39 PM. Helped by Elizabeth Ayala, Lee Van Damm, Alex Orellana.

Elizabeth and Clear Lake Infiniti went above and beyond to meet our needs after a few stressful weeks post Harvey. We lost a brand new car to the flood and they did everything they could to get us into a new car as soon as possible. The process was one of the easiest car buying experiences we've ever had, which usually isn't the case when purchasing a vehicle. This dealership has earned a customer for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Turning Words into Actions

By Merash on 9/22/2017 at 8:03 PM. Helped by Elizabeth.

Elizabeth helped us find the perfect car for our son. She was dillegent and found us exactly what we needed for the price we wanted. There were a few details to work out, and she fulfilled all of our request even after we purchased the vehicle. She followed up with us weeks after our purchase and continues to do so even today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and fast

By Lspear on 9/22/2017 at 12:51 AM. Helped by Elizabeth Ayala.

Honest and up front I was very pleased with the attention they gave us I love my ne inifiniti qx80 and would recommend to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Clear /Straightforward communication and exceptional service

By Navin Advani on 9/21/2017 at 5:51 PM. Helped by Elizabeth Ayala.

Elizabeth Ayala helped us on our new car purchase and she was fantastic to work with! We discussed all the details and she explained the car options and packages clearly. She was very responsive and we discussed all details via phone and email prior to us going to the dealership. She made the process fairly simple and fast. I would highly recommend her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Ramirez, C924 on 9/21/2017 at 1:27 PM. Helped by Elizabeth Ayala, Laisa.

Elizabeth and Laisa were amazing, friendly and helpful and made the process was very quick and easy answering and explaining paperwork and process. Excellent customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience.

By Charlotte888 on 9/21/2017 at 1:59 PM. Helped by Elizabeth Ayala.

I had been to other dealerships and they didn't seem to want tohelp with any kind of incentives even though I had ost my car due to flooding from Harvey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Shauna1 on 9/21/2017 at 1:53 AM. Helped by Elizabeth Ayala.

I have never left a dealership with such a great feeling. Very positive experience. Elizabeth made the process as easy as possible. Everyone went above and beyond.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A cery professional and friendly atmosphere!

By Collegebound9563 on 8/16/2017 at 7:41 PM. Helped by Ali.

We bought a Kia Soul for my daughter. Ali was the sales person and he was GREAT!! He took time with us and explained and answered all our questions. His customer service was awesome! If I had to go back I would definitely have him as the sales guy. Thanks Ali!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Janet123 on 8/9/2017 at 10:21 PM. Helped by Nathen berg and tran.

So i found the greatest deal ever at this place and fall for it just to get full of lies by the sales person and rip off by the financial department ms tran she was so good until i decide not to buy extra stuff that i know doesn't work or need like warranty and stuff like that but she keep insisting and getting mad so to finish and get out i decide to get some so i drive off the lot whit the promise to get some things fixed by the sales person and its been 2 months now and they send my information wrong to the bank never get payment book miss payment and get overcharged for some that i request to get fix and they didn't fix .. i really don't recommend this dealership for nothing dont buy here go somewhere else

I would not recommend this dealer.