Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We purchased a vehicle ONE month ago from Riverton...

By archfam on 11/9/2013 at 8:49 PM. Helped by Raymond Gamboa, Ed Chavez, Carlos Rodrigez.

We purchased a vehicle ONE month ago from Riverton Chevrolet in Sandy, Utah and drove it to California. The car broke down the day we got there. I took it to Coachella Valley GMC in Indio California and was told it needed $3000 in repairs. I contacted Riverton Chevrolet in Utah because I felt they were an honest company that would sell me a reliable car that would last far more than a month and would back up their sale. I spoke with 2 different people in Utah- Logan Page and Steve Carter. Both of them told me there was nothing they were willing to do to help with the cost. When we asked for the corporate number to discuss the matter we were told they don't have a number for that! The dealership in California- Coachella Valley GMC was the complete opposite. There, I spoke with Raymond Gamboa- service advisor. He went above and beyond to help us out. He contacted the GM corporation and was able to lower the price of service (and gave us the number if we needed to contact them in the future), he found other repairs that the Utah dealer should have caught before selling us the car. He simply showed that he was sorry for the situation we were in and made us feel like he truly cared about us. We also met Ed Chavez- owner of Coachella Valley GMC. We had paid for the repairs and were headed back to Utah and he still wanted Raymond to look further into our car to see if anything more could be done to help with our cost. Our next car- I would drive the 800 miles from Utah to buy from this great dealer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

From day one of looking for a new car I was impressed. ...

By t.parisi on 3/1/2010 at 10:40 PM. Helped by Ramero.

From day one of looking for a new car I was impressed. There was no hurry for me to make up my mind. They took the time to make sure they found me the car I was looking for. Buy the time i bought my vehical everyone from service writer to the parts man to the owner knew me by name. The most favorable thing I can say is this is the first dealership I actually returned to by a second vehical when my wife needed a new car. When returning for service we were definitly given prioroty treatment.

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

My wife and I have each visited this dealership for...

By daufuskieman on 11/18/2008 at 9:43 PM. Helped by Edward Chavez.

My wife and I have each visited this dealership for service with unsatisfactory results. My visit was for an oil change. When I went to pick up my vehicle I was told I needed major brake repairs including pads and rotors. When I advised the service reps that Pep Boys had replaced pads and rotors less than six months earlier they changed their minds and said the brakes were okay afterall. When my wife took her car in for routine servicing they told her she needed a new right front wheel bearing. She had the work done and then they told she also needed a new starter. I was suspicious especially after my experience and had the replaced wheel bearing evaluated by a third party who said there was nothing wrong with it. Subsequently we submitted an "upsell" complaint to the Bureau of Automotive Repair who investigated and cited them for two violations. I would avoid this dealership for any repair or service work.

I would not recommend this dealer.