Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Overall Experience

Geat Dealership with a great salesperson.

By Southern guy on 10/17/2018 at 2:15 AM.

Came from out of state to purchase a car and my flight did not land until after working hours. My salesperson Doug Hillman had talked with his boss and had waited on. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for life!

By MJR on 10/16/2018 at 10:50 PM.

I am new to Cadillac and could not be happier with our decision to lease our 2018 CTS. It's beautiful, a sweet, fast ride, and the technology is incredible. I was very impressed with Sunset Cadillac and their customer service. It was a truly pleasant and exceptional car buying experience. Jared made a big effort to see that he made the best match for our needs. He worked especially hard afterward to see that all my technology was synced up and working properly. It was SUCH a great experience. Never in my life has buying a car been truly enjoyable. Jared not only sold us on this car but our next as well! Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesman

By Dulcio2004 on 10/15/2018 at 7:55 PM.

Every dealership should have someone like Jared Brantley. My husband and I went there Thursday evening to purchase the ZT 4, but we were attracted more to the XT 5 because of its cargo size and handed up purchased it. Although we got there very late that evening, Jared took his time to assist us and unsured that we got the best possible deal. He was very patient and made sure everything was understood before we left. If you are purchasing a vehicle I would recommend him 100%. His customer service was excellent!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By BONN67FL on 10/15/2018 at 8:52 PM.

Excellent sales person, very knowledgeable about the Cadillac that I was looking at and he made the transaction easy from start to finish. I would recommend Doug to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth Every Minute...

By Lysh1979 on 10/10/2018 at 9:42 PM.

As a person who shops with research I knew exactly what I was looking for in a “new to me vehicle”. I found my vehicle in the morning and called to verify it was still available an hour before they closed. Doug immediately took my call and stated he would wait and work with me, even if it was past closing time. After about two hours, we had a deal. Doug and his team made me feel comfortable and I completely had no doubt I was getting a good deal in it all. Within a week they took care of everything including detailing. I drove off the lot feeling ecstatic about my new vehicle and would highly recommend any buyer to give Sunset Cadillac a try.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By TYGREEN on 10/10/2018 at 3:16 PM.

While looking for an SUV with 3-row seats, my husband found one at Sunset Cadillac of Sarasota, a used one, which is what we were looking for. We went after work last Saturday and saw and talked to Marshall Zimny, who by the way... is THE most personable salesperson that we have ever dealt with. He was thorough and very accomodating. We did the deal!! Thank you again, Mr. Zimny for being the BEST that we've ever encountered!! The Greens

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Marshall is what you should expect from a Dealer.

By Boston on 10/9/2018 at 2:18 AM.

From the beginning Marshall was straight forward and professional. No bull approach is greatly appreciated in reference to alot of sales people out there. Being a US Air Force veteran myself, I felt a connection from the start. My wife is happy and also appreciated Marshall's service. If I had to pick a small issue with the Dealership and believe me it is small, I would have to say that when I entered the showroom, my wife and I both noticed the few salesman standing in the showroom had no greeting and we felt uncomfortable not to mention un-welcomed. Other than that we are happy. I will write a follow up after my first service back to dealership to see if they stand by their product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, great dealership.

By CalHolland on 10/6/2018 at 3:31 PM.

We bought our dream XT5 with the help of Marshall Zimny at Sunset. We drove all the way from Hernando County to buy our car and they had us out of there and driving home in a short time. We would recommend working with Marshall to buy your next Cadillac, not only a nice person but great to deal with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thoughtfulness, and willingness to work with customer excelk

By Papaabe on 10/6/2018 at 1:45 PM.

Great service center, friendly, helpful and courteous. Very clean showroom, and sales force we're extremely friendly. Will continue to recommend Cadillacs because of their willingness to work with the customer and their continued support of the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealership that does it All

By nina 18 on 10/2/2018 at 6:35 PM. Helped by Becky Ferguson.

My husband and I have dealt, and bought cars from Sunset Cadillac for many years,I lost count of the number of Cadillacs we bought there.Mary Philippen was absolutely wonderful in her hard work, friendliness, kindness. My salesman Rick Blackmore and my husband have passed and this was my first time to be on my own to purchase a car. It was scary and Mary helped me thru it and smoothed out all the wrinkles and found me a car XT5 2018 that made me happy. She was excellent. I would definitely recommend this dealership and Mary. Becky is the one who handled the closing of the deal, all the paperwork, and was very helpful to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am SO excited with my new X4!

By Tlcsarasota on 10/1/2018 at 7:24 PM.

I have had 3 Cadillacs and am on my 4th thanks to Mary & Scott! They let me know right away that a new model was coming out that would be just perfect for me. They were right! I was able to design my new X4 and drove off the lot with it today. Mary had everything ready for me today so the process was quick and seamless! Thanks Mary, Scott and everyone at the dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent & honest customer service.

By KelseyErin04 on 10/1/2018 at 1:40 PM.

I worked with Marshall Zimny at Sunset Cadillac of Sarasota to purchase a used car. He was honest, sincere, and extremely professional. The entire process was quick and painless. I knew what I was looking for when I arrived, but still was not pressured and felt comfortable throughout my experience. I bought a Nissan Altima, so keep in mind they have other options other than just Cadillac. I love my car and couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Service I Have Ever Received

By Shawn_Deville on 9/27/2018 at 10:58 PM.

I had been searching for a 2007-2011 DTS Platinum Edition with black on black and low miles for roughly 5-6 months all over the Country. I luckily found a 2008 at Sunset Cadillac of Sarasota online through cars.com and did my research. I saw through their website that it was extremely well maintained and the CarFax showed it had been maintained at their dealership since originally purchased. I called the next morning and left a message. Within a half hour I received a call back from Doug Hillman. After 5 minutes of talking to him, I knew this car was exactly what I was looking for and we began the purchase right then over the phone. I live in the Detroit area and therefore the purchase process had to be done in a way that was both convenient and as hands on as possible from the dealership for me to be able to feel comfortable enough to buy a used vehicle, sight unseen. However, everyone at Sunset and especially Mr. Hillman were extremely accomodating and exceeded my expectations in all facets of the purchase process. He was able to special order the rims that I wanted to upgrade to and have them direct shipped to my address at no additional cost. He arranged for a driver to pick me up in Tampa from the airport and drive me to the dealership at no additional cost. The car was fully detailed, tires filled, fluids topped off, and had a full tank of gas. All of my paperwork was ready to go when I arrived and the car was pulled up front and waiting for me. As someone who was paying with a large sum of cash, I felt 100 percent comfortable in the area and at the dealership. This is also a subtle importance. I have now owned 12 Cadillacs and purchased 5 from dealerships as well as dealt with countless others on service and so forth. Sunset Cadillac of Sarasota is by far the best experience with a Cadillac dealership, or any dealership for that matter, and exceeded my expectations by miles. Doug Hillman went above and beyond to ensure my entire process was as easy and convenient as possible. I not only would recommend this dealership and sales agent to anyone reading this, friends, and family; but i will be making this my dealership of choice for any future purchases I may make.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally.... Painless car shopping!

By Mario R. on 9/22/2018 at 4:23 PM.

One month ago I met Jared Brantley, salesman at Sunset Cadillac of Sarasota. I told him my lease would not mature for another six weeks or so and he gave me the same attention as if I was ready to take delivery of my new Cadillac that same day. He has excellent product knowledge and is very courteous and professional. Definitely an asset to Sunset Cadillac. He makes you feel like he's willing to go the extra mile to make a customer happy. When I needed things to move a little quicker than normal, they did. And when I needed for him to take his time and be very thorough, he was..... Never felt pressured and my vehicle delivery went as promised. Ask to see him, you won't regret it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great Experience!

By SunnySRQ65 on 9/21/2018 at 3:48 PM.

Mary was so professional and helpful! She was knowledgeable about the product and able to answer all of our questions. She is delightful to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent and speedy customer service from Doug Hillman.

By Nikki and Rick B on 9/20/2018 at 6:54 PM.

Doug Hillman’s experience and personality is an asset to this dealership because he listens and is not pushy. A few weeks ago we told Doug what we were looking for in a preowned Escalade and within a couple weeks he was able to find the right one for us and all the paperwork was done in a little over an hour. Doug Hillamn’s customer service is excellent and our overall customer experience was a pleasure. We would highly recommend working with Doug to find your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No more dread. No more long hours at the dealership

By NavyDave on 9/19/2018 at 9:50 PM.

I worked with Marshall Zimmy. Usually, I usually dread going into any car dealership because you feel pressured and if you decide to buy the paperwork takes so long so long to complete. Not so at Sunset Cadillac of Sarasota. With Marshall, I felt like an old friend was helping me find the car I wanted. After I made my choice I left giving them time to prepare the car I was buying and the sales paperwork. I returned at the appointed time and completed signing the documents in less than 5 minutes. Marshall spent extra time with me going over the vehicles and I was soon on my way. The next day I contacted Marshall about a minor issue I noticed overnight and he immediately arranged to have the issue taken care of. I really have nothing but positive things to say about my experience thus far.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience- Great Car!

By shellgirl6863 on 9/11/2018 at 12:06 PM. Helped by Greg in Service department.

My experience began with a trip to the service department for my Cadillac SRX. My husband and I were debating trading my car in versus purchasing an extended warranty. Greg in service could NOT have been more accommodating, and Doug in Sales went out of his way to be certain we knew all of our options, and to make the purchase of my Certified Pre-Owned Cadillac XT5 a reality. This dealership just goes out of it's way to take care of customers, and it's a great feeling. (so is driving my new car, by the way!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By Ashley43 on 8/9/2018 at 7:24 PM.

After Nick Arqoette sold my aunt a CTS, I was so impressed with the service and her vehicle, that I purchased an ATS from him myself. I would definitely recommend this dealership and salesman to anyone in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was easy

By Stephenseg on 9/5/2018 at 6:06 PM. Helped by Alex Rodriguez.

Easy transaction I will buy the next new car from there as well. Alex delivered the car to Boca Raton which saved me going there.

I would recommend this dealer.