Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally great!

By heather on 5/17/2019 at 12:12 AM. Helped by George and Alex.

George was very great and i’m so glad I bought my car from him! I got a great deal and the service was exceptional!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst Customer Service! Can’t get service appointment

By Upset buyer on 4/6/2019 at 3:09 PM.

Have been trying to get a service appt for 2 weeks and get dealership to make good on fixing body damage on new car they delivered. Bought 2 cars from them and can’t get a return call!! Worst dealership ever!!! They sell you car and then they do not care about anything else. Can not get anyone to answer a phone. You just go around their automated phone system and all mailboxes are full. Will never buy or recommend you again!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Awful Costumer Service

By bmilton on 4/3/2019 at 2:31 PM. Helped by I don't remember her name.

I usually bring my Hyundai to the Deerfield Hyundai Dealership because they do such a great job, but decided to bring to one in Coconut Creek as it is closer to my home is West Boca. I called and made an appointment, but I got the dealership they had forgotten to put me in the calendar, but they lady told me she could squeeze me in. I told her what was going on with my car, and told me it would $124 to have the diagnostic done and that would go towards what had to be fixed on my car. I also told her the transmission fluid has never been flushed, so I would like that done as well. The wait was so long because they forgot to put me in the schedule that I had my husband come get me. The woman called me and told me that my transmission fluid was black and its supposed to be red, and that was what was probably causing the problems I was having. When I went to get my car the next day they charged e the $124 plus the $199 for the transmission flush. She explained that they didn't find anything wrong when they ran the diagnostic, so pretty much if I hadn't done their job for them and told them about the transition needing to be flushed then they wouldn't have charged me $124, I will never bring my car there again,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

High Quality Ethical Service

By thankstoo on 1/9/2019 at 2:42 PM. Helped by Abe Levensteim.

It is not often you are given a quote and subsequently authorize a dealer to proceed with the work and you receive a callback saying the original estimate was not the issue after all and the repair performed was only a fraction of the original estimate. If this is Coconut Creek Hyundai's regular business practice they will be destined for a long and profitable run. It restores faith in people and companies that prioritize their customers above all else. Thank you Abe Levensteim for your attention to my issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful professional experience!

By Lindasue on 12/4/2018 at 1:52 AM. Helped by Juan Bedoya and Shaun.

Juan Bedoya, my Sales Consultant, was extremely easy to work with, and made the process of leasing my new car very pleasant! A true professional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient & Genuine

By AshleyRoseSienk on 11/26/2018 at 6:18 PM.

After a long day of car shopping you never know what you’re going to get from a dealership. Stives made the car shopping experience smooth and painless! He was genuine from the beginning with our best interest in mind. I felt like I could trust him when he said he was offering the best possible deal. Honestly, I didn’t not think I could afford a brand new car! But Stives explained Hyundai’s new lease program and I found that I could actually walk away with a beautiful brand new car with an unbeatable warranty. The whole experience was excellent from Stives to his manager to their accounting person—all wonderful, kind people. I’m so excited to have joined the Hyundai family of Coconut Creek!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Horrible experience. Stay away. Buyers beware.

By norcimo on 11/25/2018 at 6:15 PM.

I have purchased vehicles from this dealer in the past. I went back to help my GF buy an SUV. The vehicle clear coat was damaged with scratches after all paper work signed and were about to leave with this new car from the LOT. Thank God I caught the defects on the paints finish. They tried to fix the problem later, but the scratches were too deep in the clear coat. Then they had the audacity to say black paint comes like that. The vehicle also had water in the head lights...they still want us to take it like that and then come back. NO WAY! They tried to repair the issues and we came back the business day, still the paint was not as expected from a new car. Then the sales guy by the name if Stives, had the nerve to text my fiance with this: and I quote " I'm sorry it came down to nitpicking in the end, the car was not scratched...... ". For all the hard work, you'd at least you come to see the car." I should report this to the corporate office, As a customer we should not be victims of lash back by disgruntle sales people, this is harassment and we will be reporting it the BBB. "nitpicking? Are we expected to buy a new car with defects on the paint and not say anything about it? Accept it the way it is? The guy was a joke, we came in to the dealer, told us he will be we us in 5 minutes...it took him 35 minutes to pay attention to us..we should of walk away. Buyers beware.

I would not recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Patrick Amoriello is the best of the best!!!

By Bianca Rose on 11/1/2018 at 10:33 AM.

I have bought several cars from Patrick and quite honestly he is the only car sales person I have ever not only trusted but grown to love and appreciate as a great human being. I would travel from afar to buy a car from Patrick because he is someone who can be trusted, and that is a rare thing in this world. He truly cares about people and although I have called upon him for assistance an embarrassing number of times, he is always kind above all else. He deserves all of the prosperity life has to offer. I highly recommend him. I will go as far as to say, I don't believe you will ever find a better, more honest person to purchase a car from and I truly hope many people see this review and heed my advice. Patrick, I hope you see this review and know how much you are appreciated and that you have truly touched the heart of this lifetime customer of yours!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

See Oliver Barrera at Coconut Creek Auto Mall For Great Serv

By DWhite12 on 10/10/2018 at 7:28 PM.

My wife and I bought a 2018 Hyundai Tucson at Coconut Creek Hyundai in late May. We dealt with Oliver Barrera who provided us excellent service. We recommended Oliver, Hyundai cars, and Coconut Creek Hyundai to several family members and friends and they also bought cars and had the same service as we did. We found Oliver to be very friendly, professional, and honest. He did not over promise anything and everything he said he could do, he did. He was very patient and low pressure. I have bought many cars over the years, and to some degree all of the brands are alike, so what makes the difference is the buying experience, the product knowledge, and being treated fairly. David & Renee Satisfied Owners from Parkland Florida

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

complete waste of human experience

By Hfarnham on 9/23/2018 at 12:31 PM. Helped by dont know.

I was at this dealership because the expensive sports model a friend was driving was a lemon and she was sobbing uncontrollably while trying to get the men in service to either fix it or replace it. She had been fighting for months because the vehicle was unsafe; a fact the service managers knew. However, we were told Hyundai knows about the issues and says "its ok". We asked for the general manager and he refused to meet with us. We were then given to a sales manager who also didn't want to help. I then asked for the name and number of the Area Manager for the dealership and the sales manager decided to sit down and talk. It wasn't until the salesman who had sold her the car joined us that we actually got somewhere. In the end, they gave her a 2018 GT in replacement of the lemon she was driving. It took all afternoon and was just another reason I, personally, would never shop that dealership, drive a Hyundai or recommend the brand. Awful management....awful service managers....an awful way to spend a day.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Sales

By Audy w on 9/20/2018 at 7:07 PM. Helped by AYOUB ABDEL.

Stay away! from these people if you are senior or a vet they will take advantage of you and your age and screw you good ! And never trade, in car these people are bunch of crooks. I would go any where else if I were you. Andy Waypa ,Deerfield Beach Fl.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Happy

By Loveme!88 on 9/3/2018 at 4:36 PM.

All I can say is amazing customer service I recommend anyone who's looking for a car to see you I'm so happy with my car thank you

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Very nice staff

By LisaNsunnyFLA on 9/2/2018 at 9:57 PM.

The staff was very attentive & knowledgeable about what would work best for me & my budget-took almost 5 hours but drove away with a beauty. I would highly recommend my salesperson & this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Javier is Awesome

By Edgeorge10 on 9/1/2018 at 6:09 PM.

Javier is probably the best car sales person i have ever had the pleasure of purchasing from. Puts your needs first. Listens to what your needs are to provide the best options. Ask for him when you visit this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Brittany on 8/26/2018 at 9:06 PM.

Excellent service! Got my brand new car at this dealer! Patrick was an amazing help in the process, it went very smooth and super fast! I super recommend Patrick and all the team at Coconut Creel Hyundai!

I would recommend this dealer.

Overall Rating

3.0  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Complaint against Mr Bianco, service mngr.

By Glenda Q on 8/25/2018 at 7:12 PM. Helped by Mr. Bianco service mngr..

I took,my 2016 tucson turbo for oil change. Mr Bianco told my service guy I had bad brakes, dirt exhaust system, and a nail on the side of my rear tire and can't be patched so i need a new tire that will cost me 300.00.(later found out the tire they tried to used was the lowest quality brand). I refused & only changed the oil. But of course he added some other filters that I doubt it were needed it. Total of the bill over $154. Took to my qualified mechanic & told me my breaks are in excellent condition and I don't need any exhaust cleaning, nor spark plugs; the nail was in the center of the tire, cost me only $5 to patch it.the estimate of the dealer offered for everything incl. clean the exhaust was over $1,000. I believe if you are old, woman/man, handicapped on top of been latin or any kind inmigrant you shouldn't take your car there. My service rep is Mario. He is excellent but he has to follow the report from mechanics.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Salesman Stives is awesome

By EduNata on 8/25/2018 at 3:51 PM.

Stives was a professional and courteous yet engaging sales person. He made the experience fun. Which isn’t the norm for buying cars. Thanks so much Stives.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Javier’s the Best!

By DANNY_LEMACHE on 8/22/2018 at 5:10 PM. Helped by Michael Beckmeister.

Javier was extremely accommodating and worked personally with my entire family in order to make sure all of our needs were met. Our experience with him, made us want to tell everyone we know about “the magician” at Coconut Creek Hyundai. He was incredibly helpful in finding us the right car and making sure we could afford it. A total class act!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two Thumbs Up!

By Mig on 8/9/2018 at 2:45 AM.

The sales rep that helped us Stives, did a wonderful job finding the right car for me and my wife. He was very knowledgeable and friendly. Will recommend him to our friends and family!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Worked hard to satisfy

By Realjet7 on 8/8/2018 at 12:18 PM. Helped by Rob, AJ.

We arrived at the dealership knowing the year and model of car, but I had never sat in one let alone drove one. So with that as the objective, Stives worked hard to find a car that fit my requirements, and the team helped us to work out the financing, and take care of a couple issues.

I would recommend this dealer.