Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.5  
Friendliness
3.5  
Overall Experience
3.5  
Price
3.4  
Quality of Work
3.4  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle trade/purchsed

By Steven on 9/12/2019 at 2:01 PM. Helped by Bonny Cooper.

Everyone at the Dealership was very accommodating. Bonny Cooper did a very good job as the dealer sales representative. Everyone at the dealership was helpful in getting my questions answered. My guess is Ford has value in doing these surveys but to a customer, these types of activities add little value.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service. Thanks

By Edith on 9/6/2019 at 5:17 PM. Helped by Brian Kline Raquel.

Excellent service Friendly staff got me in right away. Courtesy driver very friendly . Always enjoy my service at Coconut Point Ford that is why I always go there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional!

By Action Door on 9/3/2019 at 12:28 PM. Helped by Gregg, Great sales rep..

Awesome people to work with. Communication was at its best. Scheduling was super easy. Enterprise sales rep very helpful with rental information. Shuttle ride was not waiting was great. Good team work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By MamaFranca on 8/26/2019 at 8:08 PM. Helped by Dont know the name.

I needed oil changed! I had low pressure on all of my tires! It was quick and professional! The paperwork is in the car, so don’t know the name of employee who took very good care of my car! Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast and friendly service by service writer Desiree Ratliff

By Joel109 on 8/19/2019 at 6:26 PM. Helped by Desiree Ratliff.

I have had this service writer and always pleased when I left with my vehicle, the other employees are all friendly and willing to help.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love Coconut Point Ford!

By RachaelH on 7/31/2019 at 3:13 PM. Helped by Campbell and Stu.

We had an excellent experience at Coconut Point Ford and highly recommend this dealer to others! We always receive great service and as a result remain loyal customers purchasing our last four vehicles with Coconut Point. Campbell was excellent in communicating with us and making our purchase fit our needs! He helped to make it a great experience overall. Stu worked his magic yet again and did a wonderful job with our financing! He was very attentive to what is important to us and really took the time to make sure we had everything we needed! Thank you both! We love our 2020 Explorer!

I would recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Quality of Work

2015 Mustang

By Diane T on 7/16/2019 at 3:09 PM. Helped by Phone service only.

I have a paint defect on the hood of my car. It's a 2015 Mustang with 22,500 miles and not a scratch on it. I have kept it up impeccably. The paint is bubbling on the hood of my car and Ford will not repair it because it is out of warranty. The bubbling didn't start until two weeks ago. I had the paint on the car sprayed with the coating at a cost of $1,200.00. I was told I would NEVER have to wax the car because of this special spray they put on it. Today I found out this has to be done every 6 months at a cost of $1,200 each time. The bubbling is about the size of a 50 cent piece so I will have it fixed by my local maintenance man. I was thinking about trading my 2015 for a 2019 Mustang because I continue to get special offers. Never again will I own a Ford. Diane Turrill

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad customer service

By Frankie5234 on 7/9/2019 at 4:42 PM. Helped by Service manager.

My girlfriend got her oil changed at their service center in March, engine blew two days ago. I called ford and spoke to the manager at the service center and said it's not their fault, the have a check engine light documented on their end with my girlfriends car. I got a second and third opinion from two different mechanics who said the same thing, oil hasn't been changed in a long time. I also have a sample of the oil which is super black and gunky. I have the receipt for coconut point ford and it says nothing in the description of check engine light, it also says that the oil was changed and it wasn't. I tried to resolve this issue personally with them and they denied the fact that it was their fault, said they couldn't help me, and that they would need to check so that their mechanics could verify if it was their fault or not. Why would I bring the car back to the same mechanics that messed it up in the first place? Never the less, I have enough evidence showing that they were negligent. I have two written statements by two mechanics and two videos that shows the sound engine is making and a video with one of their own mechanics saying it was dur to lack of oil.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership and Salesman

By Budman55 on 7/8/2019 at 4:02 PM. Helped by Joe Bamer.

Great dealership. Very knowledgeable sales staff. Extremely efficient finance dept. We were able to buy a SUV and drive off with it in 2 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Emergency Fix

By smaronson on 6/9/2019 at 1:38 PM. Helped by Jose and Dyllan.

My tire pressure warning showed that a tire was very low. So I brought the car into this dealership and they fixed it very quickly and efficiently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service

By Velez, Kenia on 6/3/2019 at 4:39 PM. Helped by Cherrney, Bob.

The staff at this dealership are the best. They are friendly, positive and very knowledgeable. My salesman and finance person mad every step easy and understandable. I came out with more than I imagined.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and quick...

By Joanne on 5/30/2019 at 9:40 PM. Helped by unsure of their names.

I leased my C-Max from this dealership and get all of my service needs at this dealership. The prices are fair and they do a good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department was EXCELLENT

By Jerome on 4/1/2019 at 7:34 PM. Helped by Nice young lady...Can't remember her name. I was in and out too quick!.

I have been going to Tamiami Ford for many years now just getting more and more fed up. To the point where my family was going to stop buying fords. Just terrible service department. I would "make an appointment" and drop off my car....they would not even look at it for DAYS! nor call me...i had to call asking for updates. THEN, things were not getting fixed! They would have my truck for a week, I would pick it up and the same problem would start happening! Their service department should be salesman...great liars. Called Coconut point ford for a recall appointment. No lines, not 15 people in the service area all trying to get help, just orderly, nice and clean! Dropped my truck off at 1, it was done by 1:35! And on top of that, I had a fast blinker i said to just take a look at (knowing from my previous experience at Tamiami they would either say they could not fix it, or charge me a crazy amount to fix it). They fixed it for FREE! GREAT SERVICE DEPARTMENT.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

They made things happen

By Happy husband on 3/29/2019 at 12:06 PM. Helped by Bonnie.

Our salesperson Bonnie was very good. She made things happen for us in a very short timeframe as we had to leave the state for a family emergency. I would return to this dealership for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

had to do service

By daron on 3/29/2019 at 1:06 PM. Helped by deseree in service.

All was good they keep my old and new expeditions going. It easy to get in and out and the cars come out when they are suppose to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service Ever!

By maryd on 3/26/2019 at 9:03 AM. Helped by Tom Spicer.

From the moment I walked in the front doors to Coconut Point Ford I was treated great. I was greeted by several different employees and directed to my salesman's office. Tom Spicer was wonderful. This was my first time leasing a vehicle and Tom took his time in explaining the process to me. His customer service skills are the best I've experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar dealer in all departments

By Fbarry2001 on 12/5/2018 at 1:44 AM. Helped by Mike Yurczak, Victor Hyer.

I have been doing business with Coconut point Ford since they opened their doors here in Estero. They are good neighbors and a stellar dealership. Under the leadership of Sam Galloway III, he has assembled a fantastic team and empowered them to deliver consistent good service, great value and sincere concern for me the customer; like your business really matters to them. In sales it’s Bobby Collins the General Sales Manager who makes a point of remembering you by name and always greats you, even if not there to purchase, like for service, When you are in the market to look or buy, he personally monitors the sales staff to insure you get their full attention to provide a great purchasing experience. After the sale; under the watchful eye of Victor Hyer the service manager, that personally makes sure that you and your automobile are taken care to full satisfaction without fail. He personally follows up each and every time your car is serviced. Then there is the boots on the ground, Service writer Mike Yurczak who personally monitors your care through the service paces and informs you of any problems now or perhaps in the coming future. After his call that my vehicle is ready, you arrive and your car is clean both inside and out with a thorough and detailed report of the work performed. If he catches you approaching the cashier he always runs over, shakes my hand and reviews the work the done and assures me that if there any problems to contact him immediately. I am seventy-one and have had a many cars in my time and had service performed on those too many times to count. I can honestly say, Coconut Point Ford hands down is the best dealership I have ever experienced. My Point is, Coconut Point…Ford. The Best! Fred Barry Estero, Florida

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Their service department is deplorable

By Honesty counts on 10/29/2018 at 11:30 PM.

I purchased my Ford Explorer in 2015. I live a few miles from Coconut Point which was a huge selling point. I also purchased the extended warranty. I have taken my car in numerous times for service over the past three years. They play games about offering a loaner vehicle at the time of service. Twice they have told me it is a day repair and loaners are not given for day repairs. On both of those occasions they kept my vehicle for three days never offering the loaner that should have been covered. My sync has never worked. I have taken it to them three times. They cannot repair properly. It is a hazard and causes distractive issues while driving. A windshield panel blew off while driving. They informed me it was not under warranty and would cost me $800 to fix. I paid it. Within a year it blew off again. I called and they would not stand by their haphazard repair. My sunroof malfunctioned and opened itself. The fabric was closed and the glass was open. I was unaware and after a weekend of Florida rain I discovered my car flooded. I called to get an appointment to have the sunroof shut. They told me it would be three weeks before they could even look at it. I had to drive to a dealer 50 miles away and they agreed it was a malfunction and covered under warranty. This dealership employs rude service reps with zero customer service repore. Their service is shotty at best. I love my ford I hate their service. I will not purchase another ford if ford cannot stand by their product with quality service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware

By MattG on 10/10/2018 at 6:52 PM. Helped by Bobby Collins.

I would NOT recommend purchasing a vehicle from this dealership. Deceptive sales tactics resulted in being solid a brand new vehicle with known defects. Do not expect to be treated with respect or professionalism. If your experience is anything like mine, be prepared to get an attorney.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Test drive ford raptor

By Norman on 9/8/2018 at 9:34 PM. Helped by Sales manager.

Asked to test drive a new ford raptor they said No???? I bought 2 other ones and test drove them I won’t be back!

I would not recommend this dealer.