Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.9  
Friendliness
4.3  
Overall Experience
3.7  
Price
4.2  
Quality of Work
4.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor customer respect

By Acura new on 8/5/2017 at 9:43 PM. Helped by Leonard.

I was working with and finalized purchase of new vehicle. Car was to be delivered to me which was not done as promised. Next day text, no response. Called and text several times, sales person will not respond.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CAR BUYING EXPERIENCE

By SWG on 6/8/2017 at 2:24 PM. Helped by Carlos Narcisse.

My car buying experience was indeed FIVE STAR!!!! The salesman Carlos Narcisse was superb and very professional. I happily recommend Coggin Acura. Consider Coggin Acura for your next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING customer service, and great experience!

By Lisa Kerstens on 5/20/2017 at 8:42 PM. Helped by Zac Phillips, Carlos Narcisse, Chris Falzone.

I found the car I wanted through the Coggin Acura website. I spoke to both Carlos and Zac and they were both very professional and easy to speak with. Zac was able to help me get I to the car I wanted and was amazing to work with! The entire experience from start to finish was fast, easy and I would recommend the dealership to anyone!! Ask for Zac! You won't be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Allways a great experience

By Rei Gomes on 5/4/2017 at 12:01 AM. Helped by Billy noel.

Billy was outstanding very helpful and friendly always a great expeciance dealing with billy and coggin always recoment to our friends and family thanks for everything

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SHADY and UNETHICAL

By Unhappy Buyer on 3/30/2017 at 4:01 PM. Helped by General Manager: Joe Finance: Christopher Falzone Sales: Leonard Burton.

BUYER BEWARE!!! What a nightmare of a situation they have put me through. Unbeknownst to customers, they participate in "SPOT DELIVERY" financing practices/scams. They lead you to believe you have guaranteed financing on a vehicle, when in actuality you do NOT. They made me leave a $4000 down payment as well! 2 MONTHS later you'll receive a letter, stating they wish to cancel contract, so make sure you're at home and check mail regularly. I unfortunately was not. Upon returning from vacation, the same night I returned, they had the car REPOSSESSED in the middle of the night and will not return my calls regarding the money they have STOLEN and have blocked my phone number from their cell phones or transfer me directly to voicemail since I live 4 hours away from the dealer so likely an attempt to STEAL my money. **This is just a SUMMARY of my situation, not enough characters available to further detail Hope my review prevents someone else from experiencing an undue NIGHTMARE!

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Easy Experience

By kmstr11 on 9/29/2016 at 12:32 PM. Helped by John Colarte.

I got preapproved for financing and then shopped on line. The car I wanted was there, as advertised. After a pleasant test drive with our salesman, John Colarte, they even let us take the car to lunch. It only took about an hour after that to sign all paperwork and drive away. It was such an easy, no-pressure experience-very different from other car purchases. I recommend Coggin Acura and also our salesperson, John. They'll make sure you find the car you're looking for, even offering to search other dealers in the area since they have access to a ton of inventory. One thing-I bought a 2016 and they didn't detail it or wash it. I thought they could have taken the time to do that, but overall a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great customer service

By arlenenewcar on 4/1/2016 at 1:54 PM. Helped by zac phillips and George.

I had seen the car the day before and when i got their the next morning to buy it I was extremely lucky to get Zac Phillips. He was amazing and i felt like he had my back through the process. If you go to buy one of these awesome cars, make sure you get Zac as your salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and cordial

By Joseph125 on 11/14/2015 at 6:40 PM. Helped by Rafeal Salcedo.

Had one of the best experience with any car dealer I have ever dealt with today , The service Dept. at Goggin Honda of Ft. Pierce is fantastic ,my Service Advise Rafael Salcedo is unbelievable , very cordial and knew and answered every question very professional I had . After explain everything that had to be done to my car and giving me a quote ,we went a head with the work on the car. The work was done quicker than we thought and save me some money, I was able to go about my business for the day , knowing the job was done correctly and professionally. I would recommend Goggin Honda to everyone and if you can ask for Rafael Salcedo as your Service Adviser. I am a very happy Honda owner and today was an example why.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE PEOPLES DEALERSHIP

By Culmers on 10/5/2015 at 5:57 PM. Helped by Bertrand.

My EXPERIENCE We were looking to purchase another car due to our current car was having problem after problem. I ended up deciding on a car from the Nissan dealership. I already had a car so all I had to do was make the trade and sign the papers. (So i thought). On the way to the dealership the transmission was slipping. When we got to the dealership it caught a flat tire. So while going over the paper work the salesman told me my payments would be higher than we agreed on and w/o a warranty. So me and my fiance were arguing about whether to get the car which was out of budget. She called Coggin and spoke with BERT. He got in a car, picked us up from tje Nissan dealership to see if Coggin had anything we could afford. He took all of our information and showed us our options. He not only got us in a car but the car had more room, a newer model and it was all in budget. The car stated NO WARRANTY but after spending a couple hours going through different banks, they actually got us a TWO YEAR FULL WARRANTY. THEY even went and got the car from tje Nissan dealership w/ a flat tire. I plan to get our next vehicle here amd of you are considering it please do. You can not go wrong. They will do everything in their power to get you the best deal.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Costumer Servise EVER!!!!!

By kevin81 on 9/23/2015 at 4:36 PM. Helped by Mike.

My wife and I got two brand new 2016 ILX and after two weeks withy cars the breaks started squealing. we called in to schedule the appointments we took the cars to the service department and according with the Service Advisor Mike Perez it will take them 45 min to check the breaks, After 2 hours waiting, the service person said that there was nothing WRONG with the breaks; Also that specific part is not cover in the guaranty and if i want them to be fix i will have to pay for the repairs........ 2 BRAND NEW 2016 ACURA ILX !!!!!! THIS WILL BE THE FIRST AND LAST VISIT TO THAT PLACE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By ejcorvera on 8/25/2015 at 8:57 AM. Helped by Rachael, Christian, Mike.

I was looking for a reliable car for my family I had one car in mind but it was sold the salesperson Rachael was very personable and did not push us but explained what they had that was comparable we decided to purchase an acura and the manager was so helpful as well as the finance department we recieved a loaner car while they prepared our car after we recieved our car we had a few questions and the mechanics were so helpful and gave us so much information. We will recommend and make future purchases through them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME

By Sue on 8/21/2015 at 3:50 PM. Helped by Dennis.

The service department is sooooo customer oriented. I wish all businesses treated customers the way I am always treated at Coggin. Dennis is THE BEST !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure at Coggins!

By Mugsy on 6/5/2015 at 5:13 PM. Helped by Kelly.

Kelly was very helpful, knowledgeable, friendly, and very informative. I totally trust my car with Coggins. Everyone there is very courteous. Makes dealing with a dealership a pleasure!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Our pleasure

By Leesjoy on 6/3/2015 at 9:53 PM. Helped by Colton and Angel.

Our recent visit to Coggin Acura was a delightful experience. Our highly trained and knowledgeable salesperson Colton expertly pointed out the features of the Acura TLX. Business manager, Angel, made the entire negotiating process a pleasure. Congratulations to Coggin Acura for having two such highly trained, sensitive individuals on their staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Helpful

By Chuck on 5/8/2015 at 1:29 PM. Helped by Audrey.

This is my wife's and I first experience with Coggin Acura. Audrey was very helpful and stayed in contact with us all through the process. Very professional. Need an Acura........see Audrey.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

No Post Sale Customer Service

By SW on 1/7/2015 at 10:56 PM. Helped by Donal Mock.

Recently purchased a new Acura and had an awful experience trying to source my permanent license plates and was forced to use my vehicle with an expired tag. Repeated calls and emails to the dealership as well as more than $500 in tag/registration fees are still unresolved. Do youself a BIG favor and AVOID Coggin Acura!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst group I ever dealt with.

By Miracle on 12/31/2014 at 2:20 AM. Helped by Paul.

This is one of the worst place to buy a car. Continued run a around and no respect for your time. The management team is always in a meeting and never return calls. Doesn't matter how long you have done business with them they do not count loyalty, you are just another dollar to them. Wanted to purchase a car from them but went to another dealer instead, glad I did because I got a newer model of the exact car I wanted and thousands of dollars cheaper. Paul is horrible as a manager and should have nothing to do with the public, he gives you the run around and then tries to befriend you when he realized that Coggin has lost a valued customers and many more to come. This team will advertise one price online and then say it was a typo and not honor it because, as they say, "it was a typo" and they are not responsible for a typo. Well now isn't that just great. Well, this is your warning to all those who plan to do business with Coggin Acura. .. Just simply don't, take your money somewhere else and you will get a lot more for it and definitely the true respect for you as a customer and one who is valued.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Experience in Sales – DO NOT GIVE THEM YOUR KEYS

By dshorthouse on 10/24/2014 at 3:36 PM. Helped by New Car Sales - More than I could guess.

I wanted to see an Acura and made it clear with the first contact at Coggin that I wasn't ready to make a deal, only looking to narrow my choices. At first the experience was good but it rapidly deteriorated after a test drive. The sales person giving the demo immediately had a sales quote upon our return (prepared by someone else) with amounts completely unreasonable for a trade. When I objected, the sales person began hedging his conversation toward making a deal today for several reasons that were not valid for my needs. He didn’t focus on my issue with the trade-in quote. I asked him nicely to review the trade-in amount based on my research with three other sources. He continued to spell out his agenda and I asked again for him to review the numbers within a reasonable time (at this time I knew that he was wasting my time). No appropriate reply again and I asked for my car keys to be able to leave and he gave no response other than to continue to hard-sell. I asked for my keys again and that he could contact me later about the research that I asked him to do. He snubbed my request and I became agitated asking for my keys again (3rd time). At this point an individual who I had not met and who was not previously identified came forward with my car keys! He identified himself as the Acura dealership manager and said that I was being rude (well maybe he should check his sales techniques, he would be the responsible party). I left and will never return to Coggin.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

Took my wife's MDX in for a recall - Dennis was very...

By jghallam on 2/12/2014 at 4:19 PM. Helped by Dennis in the Service Department.

Took my wife's MDX in for a recall - Dennis was very helpful and the work was performed in a timely manner (for free), a multi-point check was done on her car and they washed it for us - thanks Coggin Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I went in looking at several used cars. Larry was my...

By eddie339 on 8/15/2013 at 4:35 PM. Helped by Larry, Paul, Daphne.

I went in looking at several used cars. Larry was my sales associate and is very knowledgeable and friendly. I ended up purchasing a 2010 Corolla. Larry helped me throughout the entire process. We even communicated via text when I was in the office. I finished up the purchase on August 1st. Daphne came in from the sister dealer to help me with my finance documents as I had to be in WPB for a flight. She is super quick and very nice. Paul is great there too... They said that they had both original factory keys. Unfortunately, they could only locate one key. What did they do? To make me a satisfied customer, they purchased and provided me a 2nd factory key at no additional cost to me. That speaks volumes to me. I hope to do business again with Coggin Accura. Larry is the man! Why did I have them an great review? Because they are honest, friendly, and work hard to make sure the customer is happy and satisfied with the purchase of a vehicle, no matter if it is new or used. I will be more than happy to refer family, friends, or even a stranger who ask me where to go to buy car car. Thanks for all the help Coggin!

I would recommend this dealer.