Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.7  
Overall Experience
3.3  
Price
3.5  
Quality of Work
3.6  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

4.5  

5   Friendliness
4   Overall Experience

Great test drive.

By pgar on 7/17/2018 at 6:58 PM. Helped by CJ.

I did enjoy the test drive and also appreciated the fact that the sales staff is not high pressure. However, I decided on the Toyota RAV4 because I could get it without turbo. If I decide to get a Honda in the future, I will return to Coggin for a test drive and possibly to buy if they have the best vehicle for the right price.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

It was a worse day ever in my life

By jpatel38 on 6/30/2018 at 11:22 AM. Helped by There is no name of sales person in this list either ????????.

I HAD TO CALL 911 FOR IT THEY SHOWED ME COSTCO MEMBERSHIP PRICE DISCOUNTED THAN OTHER PRICE UNFORTUNATELY IT WAS THE SAME PRICE WAS ON CAR TAG😂😂😂😂😂 I ASK THEM A PAPPER COPY TO SHOW TO THE COSTCO THEY FAILED TO GIVE ME COPY ALSO TO INSULT ME THEY TOOK SIGN ON THAT SAME PAPER SO I ASK CAN I GET COPY ON THAT TIME THEY TOLD ME I WILL GET PAPER COPY IF I SIGN BUT END OF THE DAY IN FRONT OF COP HE HAS TO DISTROY THE PAPER Also bought the 2 Honda Accord Sport from HONDA OF OCALA the day before yesterday I recomend to see my review with photo for HONDA OF OCALA and learn how to do the bussiness professionally

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelence

By Ciara89 on 6/7/2018 at 8:14 PM. Helped by Emanuel.

Thanks for everything Raul and Emanuel, both help me to get my used car and I'm so happy... Excelence service and costumer service. Good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My sales guy treated me like a dear friend !!

By Tammy Welch on 6/5/2018 at 10:15 PM. Helped by (Moudy) Mahmoud Raddad.

Moudy did an amazing job working hard to find the vehicle I want and price range I can live with comfortably. He works on the new car side. However he even helped me on the used car side. . I highly recommend him!! Also, my friend of 30 plus years recommended Raul Cruz. He helped her alot. He was not available yesterday. But as you can see, I’m one happy customer and highly recommend Coggin Honda !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gracias Coggin Honda

By zion1537 on 5/25/2018 at 3:00 PM.

Agradecido por la oportunidad que me brindaron Coggin Honda y a Raúl de tener mi carro, ya que intente en otros deler y no lo aprobaban y con Coggin Honda sii ujuuu feliz gracias.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By mlhb1978 on 5/4/2018 at 9:01 PM.

Excellent attention from the staff and especially from Raul Cruz. I am happy to visit Coggin Honda. I would recommend to family and friends. Good job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Pilot 2013 service

By Edwin on 4/25/2018 at 9:17 PM. Helped by Derrick Gibson, Jose, Ahmad.

We had been to 3 other dealerships in WA State and they told us that there was nothing wrong, but we still had the same problems. When we moved to FL we went back to Coggin as we had very good service and they fixed the problem. Had it 3 days, loaner car, and very prefessional. Great job. We highly recommend Coggin dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Civic 4/5/18 Service

By Carfriend on 4/6/2018 at 2:49 PM. Helped by Derrick Gipson.

I brought my Honda in for service a little later than I originally intended. I knew that the dealer would be busy. Derrick Gipson greeted me with a smile. I told him that my dashboard indicated that I needed service B123. He said that was transmission fluid service. I only bought my car in for an oil change. He then offered to just do a total check of my car and advice me about the service needed. I had the Fuel System Cleaning Service and the Engine Coolant Fluid Exchange Service. Plus my oil change and tires rotated. I was very impressed with my service. The cell contacts allowed me to roam the service center without having to wonder if Derrick would be able to find me for any questions. I was finished in less than 2 hours. Thank you so much. Your service is why I’ve been a customer since 1999. Derrick Gipson has only been there for a year but he is a quality addition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fourth Honda my husband and I purchased with Nelson.

By Honda for life on 4/3/2018 at 7:07 PM.

My late husband and I trust Nelson.His warm personality and thoroughness has brought us back Honda after Honda.Not to mention his knowledge of the cars we have purchased.Nelson really cares that you are happy with your Honda experience.That means everything to me

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Department

By Amer Breiche on 4/3/2018 at 12:21 AM. Helped by Ha Nguyen service advisor.

the service advisor (Ha Nguyen) is Number 1 he is always happy to help and makes you feel at ease. I drive from Mount Dora Fl. to go and see him for all the good reasons. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and knowledgeable service personnel

By Marionhughes on 3/15/2018 at 5:43 PM. Helped by Bruce Scheller.

Each time I have been at Honda I have requested Bruce Scheller as he has always answered all my questions and makes me feel like a valuable customer. He is so nice and I have given his name to many of my friends, and they also say the same thing. A wonderful employee who promotes his place of employment with the highest standard of work. He makes it a pleasure to come here and get wonderful service.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great sales experience!

By Dusty on 3/12/2018 at 10:27 PM. Helped by Michael Norris.

We were helped by Michael Norris to purchase a pre-owned CR-V. The whole experience was very pleasant. Mike listened to our needs and desires and helped us find a great car. And he was very respectful of our budget limitations when it came time to talk money. We felt very pleased with the entire process.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Slimy Liars

By 12cars95 on 3/6/2018 at 2:17 AM. Helped by N/A.

Stereotypical slimy car dealership. Agreed to a leasing price after three hours and put money down to pick up the car the next day. We arrived to pick up the car and were told the lease couldn’t be done because we were out of state, yet were informed that instead we could buy the car of course. We wasted hours here and management never even came out themselves to apologize for backing out of the inital deal we agreed on. This is a very poorly managed business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ocsc12 on 1/6/2018 at 4:03 PM. Helped by Matthew Mendez.

Driving an Acura I have been to the Acura dealership down the road and you just feel pressured. They try to add on all these extra services for excessive amounts of money. After that I have been coming to the Coggin Honda Orlando. The place is nice, clean and the staff is very friendly. I always choose Matthew Mendez as my service advisor and he provides nothing but the best service. Strongly recommend this dealer and service advisor.

I would recommend this dealer.

Overall Rating

1.7  

3   Friendliness
1   Overall Experience
1   Price

Don’t honor their word

By Bridget on 1/1/2018 at 10:06 PM. Helped by Michael Norris.

After exchanging several emails & texts with the salesman, we agreed on a price for the Honda Odyssey Elite. We arrived at the dealership to fill out the paperwork to purchase the car & luckily my husband noticed before we got too far into the process that they had the wrong vehicle, a Honda Odyssey Touring. When the mistake was pointed out they refused to honor the price we had agreed on even though it was abundantly clear in the emails that were exchanged that we were talking about the Elite. The manager didn’t even show his face to apologize or offer any kind of consolation.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

2017 car transmission stopped working after 46 days exact

By N. Rosa on 12/11/2017 at 6:05 PM. Helped by McCook.

bought my 2017 Honda Accord exactly 46 days ago with only 6 miles out the door. Today was my 1st payment and today my car transmission stopped working. I took it to the dealer and was told the car is under warranty. I already know that and was told the transmission would be replaced. They give me a loaner for the mean time. I am furious about this. They sold me a piece of crap car. I do not want the same car. What else could possibly go wrong with this car and I still have 5 more years to go. They wanted a down payment for another car. xxx is that! They should have worked with me and do all the paperwork necessary to give me another car. This is such an inconvenience. I am so upset no one did anything to help me with this. I will never refer anyone here and to top it off the receptionist doesn't know what is customer service either. No greetings, no smile. It's like she's only there cause she needs a paycheck. Mr. McCook was my sales man. He was very pleasant. This man knows what is customer service. The best sales man they have. I give him the 5 starts. But because of the car that was sold to me If I could give them 0 stars I would. This review is not about the sales person. It's about the car that was sold to me.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Routine service everything done in orderly fashion

By Mamba on 12/7/2017 at 12:35 AM. Helped by Brian service adviser Up front with me.

Service adviser Brian took care & time with me just like last year . For example informed him to not let tire pressure checked done few days before . Service performed with no issues Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Yashira Quilles reyes

By Jean T1844 on 10/24/2017 at 4:14 PM. Helped by Yashira Quilles reyes.

Yashira Quilles made me very comfortable. She made every effort to make sure i was happy with my deal. Thank you so much Rashira and i will refer more friend to you keep up the good work. My family very happy with the deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honest from beginning to end

By joanne wilson on 9/2/2017 at 4:47 PM.

I have bought a car from Nelson Merced at Coggin Honda of Orlando three times. Not only are the cars I have purchased exactly what I wanted, but Nelson goes over and beyond what is necessary in order to make me happy with the vehicle, spending time explaining the various perks and special features. Nelson always has complete knowledge on every car to where no matter what question I have about the vehicle, he knows the answer. Nelson has always been up front and honest about everything on each car and has guided me to fit my financing needs.

I would recommend this dealer.

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Save yourself a trouble. Don't deal with coggin.

By Imran1975 on 7/24/2017 at 7:40 PM. Helped by Mahmoud raddad.

I have a very bad experience with the sales person Mahmoud Raddad and new car sales manager Jeff Berlan. They scam me with the price and have a very bad attitude when I went back to resolve the issues. I am trying to get hold on GM from coggin Honda of Orlando to contact me back. I left the detailed message for him. I will add my review once it's taken care either way. I know Jeff was able to make a changes but he didn't. Very heartless don't care once the deal is up. One time business mentality.

I would not recommend this dealer.