Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was the best experience.

By Witt on 10/14/2017 at 12:53 PM.

Buying a vehicle is usually a stressful/struggle, but my experience was stress free thanks to Mike over at Cogswell Ford of Russellville. Thank you for making us feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Jeep Grand Cherokee

By Kyler & Abbey Lee on 10/1/2017 at 1:56 PM.

Mike & Derek were awesome. They were both friendly, accommodating and negotiable. They aren't your typical car salesman & try to push you to buy a car just to hit their quota and make money off of you. They are passionate and care about their job. Service was top notch, quick and easy. Purchase or no purchase, after you leave and are done shopping you will leave satisfied and happy. You will feel like you just got done talking to a friend, rather than a car dealership. I Highly recommend anyone who is looking for a new or used vehicle, to stop by Cogswell Motors and ask for Mike Smith or Derek Medlock.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

purchase of 2012 F250

By Ernie 2017 on 9/27/2017 at 5:28 PM. Helped by Ms Cook at the service desk was most helpful.

I had spoken to the salesman Bobby at an earlier date about what I was looking to purchase. He called and told me that there was a vehicle available that he felt I would like. I looked the vehicle oven and took a test ride, it was exactly as I had told him I was looking to purchase. It did have more miles on the odometer than I wanted but other than that it was what I was looking to buy. They made an offer for my trade in vehicle and I made a counter offer for theirs.They performed the necessary repairs to the vehicle and we made the trade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All around good experience

By dg2017 on 9/22/2017 at 10:46 PM.

Everyone was very easy to work with and made the whole process go smoothly! We didn't find out perfect match on the lot but Mike worked with us to find the one just right for us and we couldn't be happier! Great service by great people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Buying Experience

By Michael N Johnessa on 9/15/2017 at 4:27 PM.

We have never had a better auto buying experience as we did at Cogswell Motors, they worked with us every step of the way. Awesome staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By roxandrews22 on 9/10/2017 at 8:26 PM.

Mike at Cogswell did a great job finding the exact SUV I wanted!! His customer service is excellent! I highly recommend them to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good people to deal with.

By RBHanson on 9/7/2017 at 9:08 PM.

I was searching for a low mileage F150 on "cargurus" and found a truck that I was very interested in. I decided to take a drive out from Conway to check it out. I pulled into the lot and was looking the truck over when Cathy came out and asked if she could help me. She filled me in on a couple of things and went and got the keys. We took the truck out for a test drive and she filled me in on more details about the vehicle. She was very knowledgeable and professional. We got back to the dealership and I made an offer, she called the sales manager and I guess it was too good because it was accepted right away. Within an hour all the paperwork was completed and I was on my way to Conway in my new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F250 buying experience

By Jake123 on 9/6/2017 at 11:47 PM.

Mike at cogswell did a wonderful job finding me the exact truck I wanted! Would highly recommend them to anyone who wishes to purchase a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great people! Quick in and out!!!

By Danny Saunier on 9/5/2017 at 6:18 PM.

Brad Burnett was great! Derek Medlock was great! Quick in and out! Very respectable and personable people! You won't be disappointed! Give them a try!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our purchase

By Diana Lind on 8/26/2017 at 1:18 AM. Helped by Derek in Finance.

They have always taken excellent care of us, from sales to finance to service. Excellent care! We felt they truly appreciated our business even with us buying used.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 f250

By Tvantine on 8/23/2017 at 12:59 PM.

Was interested in the f250, and spoke with joe. He was professional and honest and he easiest car salesman to deal with. He went out of his way to accommodate me. I appreciate the business and my truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Daniel Lemus

By Kim on 8/18/2017 at 4:42 AM.

Daniel Lemus has done it again! He is so organized, informative, and gracious to his customers. Daniel provides service before, during, and after the sale! He is a true asset to Cogswell Motors and to my family. May God bless you, Daniel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Cogswell Motors

By Donald Robinson on 8/14/2017 at 8:14 PM.

Excellent service from start to finish. Very friendly and professional. We were made to feel very comfortable while we waited and were impressed with the quality of the show room.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect car buying experience!

By Inxenu on 8/12/2017 at 8:13 PM.

From "Good morning" to "Thank you for your business". Everyone was wonderful. Helpful, friendly and determined to get us a good deal with no pressure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By Dduryea99 on 8/3/2017 at 4:40 PM.

Very friendly and competent staff. It was a great experience for us. We couldn't have asked for anything better. Everyone made sure we were taken care of and that we were pleased with everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great sales team

By Ruth Bagsby on 7/31/2017 at 8:00 PM.

Found exactly what i was looking for thanks to Joe Alexander. He Spent days making the experience easy for the customer. Would recommend to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By cbennett1201 on 7/31/2017 at 7:16 PM.

Had a wonderful experience at Cogswell. Bobby showed me several cars that fit my requirements. I test drove two and picked from them. Quick and had no issues with financing. Great service and good experience. Will be back next time we need a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By RogerBurns on 7/30/2017 at 1:09 AM.

Excellent service from everyone, really friendly. No pressure from salesmen. They were all really helpful. Even salesmen that I wasn't dealing with would go out of there way to help, Would definitely buy there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Love my new truck and appreciate the help along the way.

By luke reves on 7/29/2017 at 4:25 PM.

I came in looking at used or new, SUV or truck. Joe walked me around and we drove a few vehicles. I didn't see anything I liked. I went down the road to another dealership and was about to put my name down on a new title when Joe called me up and said he found something I needed to come look at. He was right. Joe went above and beyond and found me a new truck that was in my price range and got me a heck of a deal on my trade in as well. Very satisfied with Joe's effort and salesmanship. (That may not be a word) Then the financial team explained everything and answered all of my many questions about the in's and out's and got me a great interest rate. Highly recommend this team to anyone looking for a nice ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 F-150 Lariat

By Rayzorback on 7/28/2017 at 11:46 PM.

I've bought many Fords from Cogswell. Third vehicle I have bought from Joe. He values repeat business and has always come through for me. The people are the reason I keep my business at Cogswell. Just the latest great buying experience with these folks. Service after the sale is outstanding as well. Kudos to the Quick Lane crew, as well.

I would recommend this dealer.