Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.3  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible customer service in service

By Unhappy customer on 4/17/2019 at 8:16 PM. Helped by Service department.

So I arrived at colonial Toyota in Milford at 3:30 pm today , there was no one in the “walk-in” line in front of me and I was told I couldn’t get my oil changed even though there’s 2:30 hours left until close while one of the techs used his cell phone not acknowledging a customer . I also had my kids with me as it’s their spring break . I’m completely disgusted with the way a long time customer of Toyota was treated . I hope the employee that couldn’t even be bothered to take my name or explain to me why if they’re open until 6pm I would have to be scheduled for a ten minute oil change . Very sad . I will say thank you to Eli for taking my complaint . Thumbs up to him but the service person was deplorable . Michael Kerwin

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HAPPY CUSTOMERS

By Claire's Car-Toyota fun69!!! on 3/11/2019 at 4:16 PM. Helped by ANTHONY K. MAO-SALES REP.

ANTHONY MAO WAS AN OUTSTANDING GUIDE TO US IN PICKING OUR CAR. HE HELPED US EVERY STEP OF THE WAY AND WE WOULD HIGHLY RECOMMEND HIM AND THE DEALERSHIP TO OTHERS. I BROUGHT HOME A RAV 4 BROCHURE FOR MY FRIEND.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Camry Le - Nick Shergill

By Tiara Fountain on 1/10/2019 at 1:14 AM. Helped by Nick Shergill.

I came in & Nick Shergill had me walk out with the perfect car for my money. Great salesman, I will refer more people to him. He’s a pleasure to work with. He will not let you go home disappointed. Just great all around with people skills & getting you what you want or need. It was truly a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a Tacoma at Colonial

By d.indi on 12/27/2018 at 7:09 PM.

I was on the fence about purchasing a new Toyota Tacoma. When I arrived, I was met by Art in their new truck center located across the street from the main showroom. My first impression was that Art would be a good salesman to work with and I was happy that almost every truck in stock had the packages and options I wanted. After seeing a few trucks I decided to take a few days to think and can happily say that this is one of the only dealers / sales reps that didn't bombard me with propaganda to come back. When I did come back, I was able to get a very fair value on my trade-in, coming in higher than some of the other local dealers and took the truck at the price I wanted. I could not be happier with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

excellent!!!

By toyotafan on 9/7/2018 at 3:41 PM.

After visiting several Toyota dealerships- I chose to get my 2018 Highlander because Eric was patient and thorough. He was able to locate the exact car I wanted and showed me how everything worked. His patience and amazing people skills are the reason i chose Colonial over other dealerships! This is the 7th car my family has bought from Colonial and not the last!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable consultant,friendly experience

By Lucky on 9/5/2018 at 11:39 AM.

Steve made my car buying experience easy from first contact to the close of the deal. I. Highly recommend working with Steve. He knows the cars and is available throughout the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing Short of WONDERFUL!!!

By Kisco311 on 8/24/2018 at 2:01 PM.

The entire team are phenomenal! My sales rep Kyle listened to what I wanted a d made great suggestions. Everyone was super patient, knowledgeable, and understanding. This team worked with me and my schedule and kept me updated along the way. What I loved at this dealership unlike others, I dealt with my sales rep all of the way. I was not passed around from one rep to another like other dealerships. They worked and communicated like a real team. Very customer service oriented. No Hassles..I never felt pressured. I LOVE my RAV 4! Great vehicle and AWESOME warranty! Very Confident in my decision. Can't be beat!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience ever!!!

By Lorraine on 7/21/2018 at 12:33 AM.

Picked up my Rav4 today and am enjoying it emencely. I cannot say enough about the whole buying experience. Gaby was, and is awesome This is my 1st lease and he and his team explained everything fully. We put together a great deal and Kasey in finance buttoned it all up in a neat package this morning. Gaby spent time going over some of the features new to me even setting up my nav app. Great job folks....thank you!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience

By aokite on 7/19/2018 at 12:39 AM.

From the very beginning, contacting by phone, to the end, Anthony Mao was thorough, patient and professional. Eric Scharf was also very friendly and went into great details of leasing vs purchase. I will definitely recommend Anthony and Eric to my friends and family.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Knowledgeable and courteous.

By framew375 on 6/29/2018 at 3:04 PM.

Had a great experience with the salesperson who was patient, experienced and knowledgeable about our lease requirements and went the extra mile to deliver! Would definitely recommend both he and the dealership.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Suprised at how accomidating the people at Colonial treated

By JSers624 on 6/23/2018 at 9:21 PM.

We were not in the market at this time. However, do to circumstances we were placed in a difficult situation and had to make a decision that was going to be the best for us. Anthony was well versed in all the vehicles we were interested in and was not a high pressure sales person. We feel that he was sincere when working with us and would recomend him to anyone looking for a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota RAV4

By JJL on 6/15/2018 at 8:03 AM.

The staff here are all very welcoming and friendly. They are accommodating too all of your needs and are open to questions. Anthony Mao is extremely knowledgeable and an excellent sales man who made my buying process the smoothest it could have possibly been.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Highlander

By mmaximillian1972 on 5/27/2018 at 7:21 PM.

When I walked onto the lot, Anthony Mao was right there to greet me. Even though I knew exactly which vehicle I wanted, I wasn't sure if I wanted to finance or lease. He was very informative, professional and pleasant. He treated me as if I was his family. He went beyond his call of duty. He worked with me during the transaction. Sometimes sales people can be pushy and only concerned about making there commission, not Anthony. His main job was to make ME happy. He did an AWESOME JOB!!! Vanil Colodetti explained the packages that can help me to take care of the vehicle and save money in my pocket. I loved that!! Who doesn't want to save money!!! He was very pleasant, knowledgeable and professional. Thank you guys for making my experience worry-free. I would definitely recommend, you would not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 corolla

By Marcelo Martins on 5/12/2018 at 10:54 PM.

Nice guy and listened to me alot i asked him so many questions and he reassured me with all concerns he is kurdish and speaks my language in fluent i was so impressed and happy

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura

By Eren on 5/11/2018 at 2:07 AM.

Yakup is an excellent sakesman!! I was very happy with his service! If I need a car again, I’ll go to him.Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Corolla 2018

By Asllandema84 on 5/6/2018 at 9:09 PM.

My sister called me to help her buy a car and we went to colonial Toyota and Jacob was helping us out. Not only he wa able to recommend a car that had everything she needs also he was able to lower her insurance and mine as well even though I didn’t even buy a car from him. He was so kind and professional and even ordered pizza for us while we were waiting. I recommend Jacob! Such a respectable person and nice salesman thanks Jacob my sister is so happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying my first Toyota

By Norma Zwart on 5/3/2018 at 11:05 AM.

Eric did a great job explaining all the options available to me in the SUV market. He was courteous and knowledgeable. He went out of his way to answer my questions and to find the exact car for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional Expertise mixed with Personal Commitment

By Eileen Studdert on 5/2/2018 at 12:57 AM.

Eric was personable, informative, and client-driven. He had to jump through a lot of hoops for me, and not only did he did so without complaint but he also demonstrated a terrific sense of humor! He also gave me a great value on my car! I would recommend Eric and Colonial Toyota to anyone! Colonial Toyota in Milford goes above and beyond in its service too! When you buy your Toyota and need maintenance: Ask for Roger. He is the best! He makes sure everything is done to your satisfaction. He always makes me feel like my needs come first! I live in Southbury but never mind the trip to Milford because I know that I am always getting quality service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Volkangnl on 4/28/2018 at 6:04 PM.

Excellent customer services sales man very welcomed to us. Also finence guy .. very good experience ...............i will recommend this dealer to all my friend .thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The best salesman ever...

By honkar on 4/28/2018 at 5:32 PM.

He is such a friendly, nice and helpful. I was a little bit nervous before i came to dealership but after i met him he made me feel great. I was informed about everything that i needed. Whatever you expect from a salesman, you can find all that things from this guy. I should thank him again for being so helpful and doing his job so great. He is simply the best...

I would recommend this dealer.