Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Knowledgeable

By Dawn25 on 8/26/2019 at 4:16 PM.

Tim Neal made car buying so much easier for us. He explained the different options & understood our needs & concerns. We had not done our homework. Tim actually knew about the SUVs. He knew what models carried what features. He didnt have to look in a book for all the info. He also was very patient, my husband & I had different concerns. I will definitely reccommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, very polite and patient

By Dan 2015 Tundra on 8/21/2019 at 12:00 AM. Helped by roy shaulis.

Roy Shaulis was my salesman and crew are the best. They were very patient and professional with me and followed through on every detail...many thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Soonercrew on 8/20/2019 at 2:16 AM.

Amazing service and extremely smooth transaction! Fully upfront about everything! No better place to buy or service your vehicle! All the employees were very helpful and did everything to make sure we got exactly what we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Our third vehicle purchased from Colonial Toyota

By Peps on 8/15/2019 at 9:23 PM. Helped by Ashley for financial paperwork.

We had very positive experiences the last two times we purchased vehicles here and this third time was no exception. The staff are very helpful and knowledgeable and go above and beyond throughout the process. We have confidence in the quality of our recent purchase because of our past purchases. Jeff Williamson has been the main person we’ve dealt with and have felt he was very straightforward and fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

End of lease

By bobcribbs on 8/7/2019 at 7:41 PM. Helped by Ashley did my financial paperwork..

This is my 4th vehicle leased from Colonial Toyota and the only salesman I've worked with has been Jason Vaughn. I now have a 2020 Corolla thanks to Jason for working with me and getting a price that I could afford. Hopefully, in 3 years, I will be talking to Jason again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st time I can say had a good truck buying experience.

By nomalek on 7/28/2019 at 4:54 PM.

I knew what I wanted and what I wanted to pay. There was no back and forth just a good deal for an Toyota Tacoma. Thanks Tim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Tundra - Jason Vaughn

By Craig H. on 7/29/2019 at 7:04 PM. Helped by Ashley? I believe was her name. Finance department.

In 2013 I bought a new Tacoma from Jason and felt very comfortable with the process. As I wanted to trade my Tacoma in on a new Tundra in 2019, I wanted to give Jason another shot and he did not disappoint me one bit. They were very willing to work with me to find a price point that was fair for my trade in, interest rate for my finance options, and also working out a price for the new Tundra. Jason started with an aggressive offer for the deal and skipped most of the "back and forth" work to expedite the process. The truck I was looking for was not on their lot, but Jason worked to find the exact truck I was looking for and get me in the truck as soon as possible. He was willing to communicate with me through email which was helpful when I had discussions with my wife as well as avoiding playing "phone tag". I shopped around and had discussions with other dealers but felt most comfortable making my purchase from Colonial. My family will be looking to replace our Highlander in a few years. Colonial will 100% be our first stop in the car buying process and I will make sure Jason is working before I come to their dealership. I highly recommend anyone looking to purchase a vehicle to give them an opportunity to earn your business. Even if you cannot find the deal you are looking for, you will be treated appropriately and they will earn your respect quickly. We will definitely be back for future vehicle purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Paula on 7/18/2019 at 11:41 PM.

I highly recommend Tim Neal when looking for a vehicle. I have always had great service in the past as well. Tim and the service department are why I am a returning customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Camry Buying Experience

By Scott!11 on 7/18/2019 at 9:55 PM. Helped by Roy Shaulis.

I was looking for a very specific type of Camry and only Colonial had the model I was looking for. I had to drive over an hour to get to the dealership but the drive was well worth it. Roy Shaulis went out of his way to make it a great buying experience. His knowledge of the car itself was superb and I was impressed with the amount of follow up (emails and phone calls) from Roy during the negotiation process. In the end I got a great car and a good deal. Couldn't ask for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best

By Rscrips81 on 7/16/2019 at 1:31 PM.

This was my 4th vehicle purchase from colonial toyota. They are always kind and are always on top with their trade in values. I have used Jeff Williamson as my salesman and will continue to due so in the future. Jeff is very personable and always has the buyer in mind. I will continue to buy here as well as use the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car!

By Lindy on 7/6/2019 at 6:41 PM. Helped by Roy Shaulis, Ashley Macui, Judy Nipps.

Roy found me exactly the car I wanted. The entire staff was so friendly and helpful. The dealership is very clean and welcoming. After visiting many dealers I am so glad I chose Colonial Toyota!

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

No gas check

By Bowser on 7/2/2019 at 3:30 AM. Helped by Roy.

I love my truck, and how much time was put into finding it for me. But when I went to pick it up, a few days later I was promised a full tank of gas, but the tank was empty. I also had to go back the next day and pick up the extra keys that were not given to me. When I asked about the gas tank being empty, I was told since I filled it up myself I would get a check in the mail... 3 months later and no check

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a great experience!😊

By Gary and Cindy on 6/24/2019 at 2:48 AM. Helped by Debra Reed.

Everyone was great! We give everyone a 5 🌟! We would recommend anyone to Colonial Toyota. Everyone was so helpful and friendly! Got a great deal and we love our RAV.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

The dealer it’s the worst in history.

By Luisl205 on 6/20/2019 at 7:10 PM. Helped by Donnie. The sales guy. And. Casey. The Finance guy.

Don’t bye car in this dealership I was suckered In to a car I can not get out of they lie to me and said that the car was in good condition wean it was not. The rubber boots on the car broken the The rotors bad that’s way shakes in the highway that had a list a converter it’s going to xxxx and how I know because this mama Ram The rotors bad that’s way shakes in the highway that had a list a converter it’s going to xxxx and how I know because it’s smells like rotten egg The swaybar links broken then Toyota said it was me I couldn’t do that much damage and 15,000 miles that I put in the car I arranged a meeting with the owner but his daughter was the one that called when I did it the one on The swaybar links broken then Toyota said it was me I couldn’t do that much damage and 15,000 miles that I put in the car I arranged a meeting with the owner but his daughter was the one that called when I didn’t want to deal with her I wanted to deal with him I call the Better Business Bureau but I have not filled out the paperwork yet because I’m getting a lawyer involved and there’s more stories to that I just don’t wanna type forever typing but I went through 4 bad experiences

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Vickster826 on 6/7/2019 at 3:53 AM. Helped by Roy Shaulis.

Roy and everyone else that we came into contact with were wonderful, friendly, and helpful! Roy went above and beyond to help us. I drove there to see one vehicle and ended up with another one. (It sold.) And I wouldnt trade it for anything! We love it. Thanks again to everyone that works there, especially Roy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional treatment

By FJT on 6/5/2019 at 12:20 PM.

This is the second vehicle that i purchased from Tim Neal. I find him to be very professional and helpful. He pretty much is the reason i stayed in the Indiana area to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Randy21 on 6/3/2019 at 1:26 PM.

Jason made the used car buying experience a pleasure. He went out of his way to make sure everything was what we wanted. I would highly recommend Colonial Toyota and Jason Vaughn to anyone. Thank you for a pleasuable experience.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer service

By leah123 on 6/3/2019 at 1:22 PM. Helped by Roy Shaulis.

My salesman, Roy Shaulis, was excellent. This was my very first time buying a car and I think he was very helpful in answering my questions and getting me a great price. I love the car so far and appreciate the time he spent with me on getting this car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst place to buy from

By Subispeedsti on 5/26/2019 at 6:16 PM.

I don’t ever leave bad reviews anywhere but this is the worst place you could buy a car from. I was shopping for a used can and in this scenario honestly you would be better off going to a ma and pa used car dealership if you’re looking for any kind of customer service better than this place.These people show no customer appreciation what so ever they showed no interest in selling the car and weren’t as personable as any salesperson should be. When they sold me my car, to leave the dealership I had to find where my car was and open up the garage door myself to leave because the salesman had left the site and there was no assistance anywhere. They sold me the car with a leaking steering rack which they had to replace but also the rear tail light with condensation and they insist on not paying for it as soon as the issue is mentioned also the auto dimming compass rear view mirror does not work. They were very hard to work with price and were insisted I payed more than what the car was even valued at. Not to mention when I got the car it wasn’t clean. Dirt all on the inside of the glove box and in the cup holders and under the seats like come on really. The experience wasn’t good and I will not be coming back or referring anyone ever.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Beck on 4/24/2019 at 9:25 PM. Helped by Roy Shaulis.

Kind, considerate and professional service means the world to us and Roy Shaulis showed us all of that. I'm sure we were not the typical customers but just the opposite. We were very picky because we knew exactly what we wanted. He never once got discouraged or gave up on us. We appreciate all the hard work he did & love the truck he picked for us. We will definitely recommend him to our friends and family.

I would recommend this dealer.