Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Jp on 8/27/2017 at 12:55 AM. Helped by Mike Proulx.

See Mike Proulx for service!! Fast and friendly!! He made sure our vehicle was in tip top shape for a long vacation trip. He gave me discounts and advised me of future needs. I am a customer of Colonial Toyota as long as Mike is there!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service !!!!!

By Lisalisa on 10/13/2017 at 4:00 PM. Helped by Mike Proulx.

Colonial Toyota is a great dealership !! Service dept . Is great . Service manager Mike Proulx is very professional , friendly and accommodating!! Highly recommend the dealership ! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Great

By Mbb666666 on 9/20/2017 at 7:24 PM. Helped by Anthony Del Deo, Frank vanner, Mike Proulx, Jay Warren.

I went in for my 15K and was in and out very fast. They treated me like I was part owner of the dealership. Amazing. Keep it up guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jpmegatron on 9/18/2017 at 1:46 AM. Helped by Mike P.

The best service hands down! Convenient hours and fast efficient service . See Mike Proulx for service!! He gets the job done. Send your friends and family!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Buyer beware

By DonnaR on 9/12/2017 at 12:30 AM. Helped by Mike - GM.

I know its a cliche, but buyer beware, they will tell you anything to make the sale. Shady sales practices, complete dis-regard for CUSTOMER service, Sold extended warranty "in order to make the financing work." Typical sales pitch - "anything goes wrong, just bring it in." When something went wrong, we brought it in, and low and behold, coils "are not considered part of the powertrain." When we challenged the GM, his response was "that's a seperate company that sets up the guidelines, it's out of thier control." (speaking as though the conversation was waste of his valuable time). Salesman can promise anything they want, because once you drive off the lot - they got you. The only thing I can do is to NEVER go there again, and make sure everyone I know is aware of how they treat their "customers." They are not worthy of my business - you decide for yourself. Donna R.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Camry

By KarmaVixen on 8/31/2017 at 3:49 PM. Helped by Derrick.

Derrick the sales person was great! The experience was easy and fun, the free coffee was delish and Derrick let me test drive my favorite car. Go see Derrick!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As enjoyable as buying a car can be

By Olobrijoe on 7/6/2017 at 1:19 AM. Helped by Michael Essig.

To start off I've been to many dealerships in the past 6 months not one soul came out to give me the time of day. I pulled into colonial Toyota Sunday of the forth of July weekend, not only did the salesmen come to see me he opened the door 10 minutes early to assist me. I walked in with 2 cars With outrageous payments and walked out with 1 very affordable rav 4. Mike worked very hard to get me the best deal possible.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Colonial

By pbenoit on 6/28/2017 at 10:35 PM. Helped by Jose.

I lease my vehicle and was contacted by colonial about early trade in. I was contacted a second time to confirm an appointment I never made. I went on a Saturday to see what they had to offer at which point I was told that if I leased a new vehicle, I would still have to pay the remaining lease payments on my current vehicle. They gave me an outrageous monthly payment. Then I get home, get another call telling me to come back, I went back & was told the same thing. They wasted my time, so I went to another dealerships.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying

By Doggy1 on 6/13/2017 at 5:40 PM. Helped by Mike Essig.

Working with Mike Essig was a complete pleasure from beginning to end!! He listened to my needs and wants and showed me exactly what I could afford with my wants and needs!! Highly recommend him to family and friends!! Thx a bunch Mike see you again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect experience

By Family1 on 6/7/2017 at 3:08 AM. Helped by Ari Brooks and Abed.

Im scared of the car buying experience but was forced to buy a new car because of an accident . Ari brooks was my sales guy and he did a wonderful job . I will be back for service !!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great sales force !

By GMP1 on 6/6/2017 at 1:46 AM. Helped by Orville McKenzie.

Orville , my salesman was attentive to my needs , didn't try to oversell or suffocate me . He had a great knowledge of his product and was very patient and helpful , specially when the deal was done ! He didn't abandon me , like a lot of other dealers/salesmen would have done after the sale !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Nanny on 6/1/2017 at 3:51 PM. Helped by Mike Silva.

Purchasing my Camry was quick and simple everyone was kind ! My sales person Mike was so knowledgeable about the Camry! Would recommend to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service and restoration departments

By ToyotaScion owner on 5/28/2017 at 12:41 PM. Helped by Jeff, Donny.

I brought my wife's 2017 Scion TC in for 10k service I deal with Jeff every visit he is great to deal with very professional gets the job done fast. I also dealt with Donny in the restoration department he was also great to deal with professional treats your car as if it was his. He is very thorough. Great job from both employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great service department

By Ann1021 on 5/27/2017 at 11:21 PM. Helped by Jeff.

I called colonial Toyota with the concern I had about my car's transmission. Jeff, the assistant service manager listened to my description of the problem and quickly told me what the problem was. He was very professional and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Bwilliams on 5/26/2017 at 11:26 PM. Helped by Anthony del deo.

I went in for an oil change and an inspection and the service and friendliness of the staff was amazing. Especially Anthony, every time I go in for service I deal with him. He's the best!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and fast service

By Summer2017 on 5/22/2017 at 6:34 PM. Helped by Anthony.

Always a breeze coming to Colonial Toyota. Came in was taken promptly. Greeted with politeness and respect. Grabbed a complimentary mochachino and sat down in the clean waiting area. Had a 25K service, got inspection sticker and had my blue tooth/radio upgraded to newer software. An hour and a half later and I'm on the road. Can't beat that!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good Service

By do not over whelm me with emails on 5/22/2017 at 5:56 PM. Helped by Jeff Cabral.

I have bought 2 Seina's from Colonial Toyota, the first in 2008.. I have had good service during those years. During my last 18-month check-up, Jeff Cabral was fast and efficient. I will be sure to contact him when I again need to bring my car in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By MichaelMirpourian on 5/20/2017 at 6:41 PM. Helped by Steve Aylward, Mike Silva, Dan Comfort.

From the GM Steve Aylward, Michael Silva, Dan Comfort and the service Director Jay Warren, I have never received better treatment! I felt valued and my time respected! Amazing job!! I highly recommend Colonial Toyota in Smithfield, RI to everyone interested in buying, leasing or servicing their car! Thank you for making me feel like family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and staff are terrific

By Ellen &Ken Purcell 31 on 5/17/2017 at 11:11 PM. Helped by Richard Tavares.

I have brought 2 cars from them and I have not had any issues that I have had not fixed without any issues. So I will continue to do work with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

lift kit installed on my 2016 4 Runner.

By PaulP on 5/15/2017 at 11:02 PM. Helped by Jeff Cabral , Edward Martinez.

The service I received today was nothing less than amazing. Two people I would like to thank the most is Jeff Cabral and Edward Martinez who installed the lift on my vehicle. They returned my vehicle in better condition than I left it.Colonial Toyota please take great care of these employees ,because they are reason I keep buying Toyota products and having my service at your dealership.If I spelled Edwards last name wrong I'm sorry. My last statement Colonial Toyota great customer service brings in sales!!!

I would recommend this dealer.