Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great service department

By Ann1021 on 5/27/2017 at 11:21 PM. Helped by Jeff.

I called colonial Toyota with the concern I had about my car's transmission. Jeff, the assistant service manager listened to my description of the problem and quickly told me what the problem was. He was very professional and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Bwilliams on 5/26/2017 at 11:26 PM. Helped by Anthony del deo.

I went in for an oil change and an inspection and the service and friendliness of the staff was amazing. Especially Anthony, every time I go in for service I deal with him. He's the best!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and fast service

By Summer2017 on 5/22/2017 at 6:34 PM. Helped by Anthony.

Always a breeze coming to Colonial Toyota. Came in was taken promptly. Greeted with politeness and respect. Grabbed a complimentary mochachino and sat down in the clean waiting area. Had a 25K service, got inspection sticker and had my blue tooth/radio upgraded to newer software. An hour and a half later and I'm on the road. Can't beat that!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good Service

By do not over whelm me with emails on 5/22/2017 at 5:56 PM. Helped by Jeff Cabral.

I have bought 2 Seina's from Colonial Toyota, the first in 2008.. I have had good service during those years. During my last 18-month check-up, Jeff Cabral was fast and efficient. I will be sure to contact him when I again need to bring my car in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By MichaelMirpourian on 5/20/2017 at 6:41 PM. Helped by Steve Aylward, Mike Silva, Dan Comfort.

From the GM Steve Aylward, Michael Silva, Dan Comfort and the service Director Jay Warren, I have never received better treatment! I felt valued and my time respected! Amazing job!! I highly recommend Colonial Toyota in Smithfield, RI to everyone interested in buying, leasing or servicing their car! Thank you for making me feel like family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and staff are terrific

By Ellen &Ken Purcell 31 on 5/17/2017 at 11:11 PM. Helped by Richard Tavares.

I have brought 2 cars from them and I have not had any issues that I have had not fixed without any issues. So I will continue to do work with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

lift kit installed on my 2016 4 Runner.

By PaulP on 5/15/2017 at 11:02 PM. Helped by Jeff Cabral , Edward Martinez.

The service I received today was nothing less than amazing. Two people I would like to thank the most is Jeff Cabral and Edward Martinez who installed the lift on my vehicle. They returned my vehicle in better condition than I left it.Colonial Toyota please take great care of these employees ,because they are reason I keep buying Toyota products and having my service at your dealership.If I spelled Edwards last name wrong I'm sorry. My last statement Colonial Toyota great customer service brings in sales!!!

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Poor CS, but the mgr corrected the situation

By CA on 5/13/2017 at 3:48 PM. Helped by Jeff do not know the reps that were really bad.

flat tire. 2nd person was rude and then a service counselor jumped someone who pulled up 15-20 mind after myself and another. Jeff mgr took care of it though.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Paul0606 on 5/8/2017 at 4:30 PM. Helped by Anthony.

They are great here ,Anthony in service is the best , I have would recommend this place to anyone. It's a great place to bring your car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sbenetti824 on 5/11/2017 at 2:25 AM. Helped by Rafael perez.

Purchased my 2009 Scion XB from Ralphy, he was super helpful, and friendly! I had a overall great experience, look forward to buying from Colonial in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By bob on 5/10/2017 at 2:00 PM. Helped by Jeff Cabaral.

Jeff Cabaral was very courteous, friendly and got me in and out very quickly. The work was done to my satisfaction and I would return to this dealership for work on my Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By PRodriguez on 5/9/2017 at 12:28 PM. Helped by Richard.

I love going to colonial and getting my vehicle serviced with Mr. Tavares. He always explains into detail what my vehicle needs. He is also accommodating with his prices. He can always find me coupons and save me money every time I get my vehicle serviced. He is a great advisor. He is such a reliable person. Thank you colonial!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good trip!

By Jennifer on 5/8/2017 at 7:56 PM. Helped by Jeff Cabral.

Everyone especially Jeff C was super helpful and polite from the moment we walked in to when the service was done. No complaints from me!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great servicd

By P&D owners on 5/8/2017 at 5:40 PM. Helped by Anthony DelDeo, Todd B tech.

My service advisor Anthony Del Deo and the service technicians Todd B and Mike are always available to service , check out and recommend the best options for my 2003 Avalon and my wife's 2000 Camry. I have been a customer of Colonial for 30 years. Anthony has always help in service our vehicles since he became our service advisor.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

oil change and replace air/cabin filters

By tjuhr on 5/8/2017 at 1:49 PM. Helped by Anthony.

Anthony was my rep today and he is very friendly and always helps out and explains everything that I need to know about what is happening..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Julie on 5/6/2017 at 1:28 PM. Helped by Jeff Cabral.

Jeff Cabral was extremely helpful, and helped plan out future service needs. I.e. Tire replacement . Will request him on my regular return visits. Requesting a minimum nbr of words here is a bit ridiculous

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Especially pleased

By Dsilv on 5/5/2017 at 1:43 PM. Helped by Anthony.

Walked into dealership with key problem. Thought it was that I needed a new battery for my remote, ended up being a different issue. Anthony assisted me and quickly found out the problem. Was nice that I was helped right away especially since I didn't have an appointment. Need to go back tomorrow once a part comes in but nice to not get the run around. Thank you Anthony you are great at job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan's the man

By Happy bob on 4/22/2017 at 11:25 PM. Helped by Dan Comfort.

Great dealership , I dealt with Dan Comfort . Guy is great , knows his stuff and made my buying experience fun . Yup I bought a car , saved money and had a blast with dan the man .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic sales team

By Meme sabourin on 4/14/2017 at 6:16 PM. Helped by David blais.

David blais was fantastic! He made the whole process easy.i haven't bought a car in very long time and David made that process very very easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome, pleasant and productive experience

By AmparoColombiana on 4/12/2017 at 4:15 PM. Helped by Ari Brooks.

I was kindly greeted by Ari Brooks, Sales & Leasing Consultant who assured me from the beginning that I would leave Colonial Toyota that day with a new car. His confidence caught me. He was nice and very helpful, he walked me through the best options for me according to my needs.

I would recommend this dealer.