Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.5  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As enjoyable as buying a car can be

By Olobrijoe on 7/6/2017 at 1:19 AM. Helped by Michael Essig.

To start off I've been to many dealerships in the past 6 months not one soul came out to give me the time of day. I pulled into colonial Toyota Sunday of the forth of July weekend, not only did the salesmen come to see me he opened the door 10 minutes early to assist me. I walked in with 2 cars With outrageous payments and walked out with 1 very affordable rav 4. Mike worked very hard to get me the best deal possible.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Colonial

By pbenoit on 6/28/2017 at 10:35 PM. Helped by Jose.

I lease my vehicle and was contacted by colonial about early trade in. I was contacted a second time to confirm an appointment I never made. I went on a Saturday to see what they had to offer at which point I was told that if I leased a new vehicle, I would still have to pay the remaining lease payments on my current vehicle. They gave me an outrageous monthly payment. Then I get home, get another call telling me to come back, I went back & was told the same thing. They wasted my time, so I went to another dealerships.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying

By Doggy1 on 6/13/2017 at 5:40 PM. Helped by Mike Essig.

Working with Mike Essig was a complete pleasure from beginning to end!! He listened to my needs and wants and showed me exactly what I could afford with my wants and needs!! Highly recommend him to family and friends!! Thx a bunch Mike see you again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect experience

By Family1 on 6/7/2017 at 3:08 AM. Helped by Ari Brooks and Abed.

Im scared of the car buying experience but was forced to buy a new car because of an accident . Ari brooks was my sales guy and he did a wonderful job . I will be back for service !!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great sales force !

By GMP1 on 6/6/2017 at 1:46 AM. Helped by Orville McKenzie.

Orville , my salesman was attentive to my needs , didn't try to oversell or suffocate me . He had a great knowledge of his product and was very patient and helpful , specially when the deal was done ! He didn't abandon me , like a lot of other dealers/salesmen would have done after the sale !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Nanny on 6/1/2017 at 3:51 PM. Helped by Mike Silva.

Purchasing my Camry was quick and simple everyone was kind ! My sales person Mike was so knowledgeable about the Camry! Would recommend to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service and restoration departments

By ToyotaScion owner on 5/28/2017 at 12:41 PM. Helped by Jeff, Donny.

I brought my wife's 2017 Scion TC in for 10k service I deal with Jeff every visit he is great to deal with very professional gets the job done fast. I also dealt with Donny in the restoration department he was also great to deal with professional treats your car as if it was his. He is very thorough. Great job from both employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great service department

By Ann1021 on 5/27/2017 at 11:21 PM. Helped by Jeff.

I called colonial Toyota with the concern I had about my car's transmission. Jeff, the assistant service manager listened to my description of the problem and quickly told me what the problem was. He was very professional and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Bwilliams on 5/26/2017 at 11:26 PM. Helped by Anthony del deo.

I went in for an oil change and an inspection and the service and friendliness of the staff was amazing. Especially Anthony, every time I go in for service I deal with him. He's the best!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and fast service

By Summer2017 on 5/22/2017 at 6:34 PM. Helped by Anthony.

Always a breeze coming to Colonial Toyota. Came in was taken promptly. Greeted with politeness and respect. Grabbed a complimentary mochachino and sat down in the clean waiting area. Had a 25K service, got inspection sticker and had my blue tooth/radio upgraded to newer software. An hour and a half later and I'm on the road. Can't beat that!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good Service

By do not over whelm me with emails on 5/22/2017 at 5:56 PM. Helped by Jeff Cabral.

I have bought 2 Seina's from Colonial Toyota, the first in 2008.. I have had good service during those years. During my last 18-month check-up, Jeff Cabral was fast and efficient. I will be sure to contact him when I again need to bring my car in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By MichaelMirpourian on 5/20/2017 at 6:41 PM. Helped by Steve Aylward, Mike Silva, Dan Comfort.

From the GM Steve Aylward, Michael Silva, Dan Comfort and the service Director Jay Warren, I have never received better treatment! I felt valued and my time respected! Amazing job!! I highly recommend Colonial Toyota in Smithfield, RI to everyone interested in buying, leasing or servicing their car! Thank you for making me feel like family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and staff are terrific

By Ellen &Ken Purcell 31 on 5/17/2017 at 11:11 PM. Helped by Richard Tavares.

I have brought 2 cars from them and I have not had any issues that I have had not fixed without any issues. So I will continue to do work with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

lift kit installed on my 2016 4 Runner.

By PaulP on 5/15/2017 at 11:02 PM. Helped by Jeff Cabral , Edward Martinez.

The service I received today was nothing less than amazing. Two people I would like to thank the most is Jeff Cabral and Edward Martinez who installed the lift on my vehicle. They returned my vehicle in better condition than I left it.Colonial Toyota please take great care of these employees ,because they are reason I keep buying Toyota products and having my service at your dealership.If I spelled Edwards last name wrong I'm sorry. My last statement Colonial Toyota great customer service brings in sales!!!

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Poor CS, but the mgr corrected the situation

By CA on 5/13/2017 at 3:48 PM. Helped by Jeff do not know the reps that were really bad.

flat tire. 2nd person was rude and then a service counselor jumped someone who pulled up 15-20 mind after myself and another. Jeff mgr took care of it though.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Paul0606 on 5/8/2017 at 4:30 PM. Helped by Anthony.

They are great here ,Anthony in service is the best , I have would recommend this place to anyone. It's a great place to bring your car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sbenetti824 on 5/11/2017 at 2:25 AM. Helped by Rafael perez.

Purchased my 2009 Scion XB from Ralphy, he was super helpful, and friendly! I had a overall great experience, look forward to buying from Colonial in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By bob on 5/10/2017 at 2:00 PM. Helped by Jeff Cabaral.

Jeff Cabaral was very courteous, friendly and got me in and out very quickly. The work was done to my satisfaction and I would return to this dealership for work on my Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By PRodriguez on 5/9/2017 at 12:28 PM. Helped by Richard.

I love going to colonial and getting my vehicle serviced with Mr. Tavares. He always explains into detail what my vehicle needs. He is also accommodating with his prices. He can always find me coupons and save me money every time I get my vehicle serviced. He is a great advisor. He is such a reliable person. Thank you colonial!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good trip!

By Jennifer on 5/8/2017 at 7:56 PM. Helped by Jeff Cabral.

Everyone especially Jeff C was super helpful and polite from the moment we walked in to when the service was done. No complaints from me!

I would recommend this dealer.