Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Liked buying from someone who really cares about you.....

By MAK on 9/9/2019 at 2:33 PM. Helped by Chip from F&I.

Wayne and the TEAM at Columbiana made my purchase a great experience! I would definitely recommend Wayne to family and friends. They are the BEST!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Second Great Experience with Wayne

By richl on 8/29/2019 at 2:31 PM.

This is the second vehicle we have bought from Wayne and it won't be the last! He's a knowledgeable sales professional that has always treated us extremely well and taken care of us from the beginning to the end of the sales process. Even more importantly, Wayne is a good man and I would highly recommend working with him to find your next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Amazing Time

By Alyssa12 on 8/27/2019 at 2:25 PM.

Wayne is an amazing salesman. He is so genuine and helpful. He isn’t pushy and always makes sure you have a good time. He treated me like family and I honestly wouldn’t have wanted to go or work with anyone else. I will recommend Wayne 11/10 times to everybody who is looking for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service

By Court1090 on 8/17/2019 at 8:03 PM.

Wayne was awesome to work with! He could not have made the experience any easier. The best part is he is not pushy and gave me time to make a decision. He even delivered my new Equinox right to my house. Two thumbs up for his top notch service 👍🏼👍🏼

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came as a Stranger. Left as Family.

By alannaelliott on 7/22/2019 at 1:41 PM.

Our experience with Wayne was AWESOME! When we first inquired about the Subaru Forester, he sent us a personalized video showing us the vehicle and all its features. When we went to the dealership the next week, he greeted us like family and took us on a test drive... and we laughed the entire time haha. The rest of it was super easy! While we waited to do our paperwork, we chatted with Wayne about all kinds of things... He made us feel comfortable and we quickly became friends! Thanks so much! :)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Buying my first Cadillac

By Sspaw on 7/4/2019 at 2:22 AM. Helped by Bonnie.

The day that i bought my car was a pretty busy day at the showroom. There are three things that really shined to me. One the team work that all showed towards each other to assist me along in all aspects of the sale. Ben was my salesman but he was slammed with customers so there were lots of employees who were helping with me. I can't remember everyone's names but Wayne was one that offered me a cherry coke and was also very helpful the next morning when i came back because I had to leave to go to work. Two Justin and Bonnie in financing to save the sale because I was overwhelmed with the amount of money for extended warranty and gap. Bonnie realized it and called Justin in and he did some magic with some extra money from me and POOF I was able to continue on with the sale. Three everyone was really nice which goes a long way with me. Rich was very helpful to let me go and come back in my new since I had to go to work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome first time experience!

By Mtthomas02 on 5/29/2019 at 7:31 PM.

First time leasing a car!! Wayne at Columbiana made it super easy and enjoyable!! Love the attentive service and attention to detail! Definitely recommend Wayne at Columbiana Buick Cadillac Chevy!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Buying Car made easy

By Bob on 5/18/2019 at 2:39 PM.

Wayne did a great job in helping me get my 2011 Civic for my son. He was very thorough with all the information on the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch purchase experience

By Kimshawnnwilson on 5/13/2019 at 10:51 PM.

Everything from the test drive to signing the purchase agreement was turnkey and seamless. A stress-free experience which is what buying a vehicle should be like—everywhere. I’m a loyal customer moving forward. Thanks Wayne.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Do you want to deal with dealer that owner doesn't care.

By outlaw54 on 5/7/2019 at 12:24 PM. Helped by ns which manager i talked with but i did talk with and promised to call me back and never did.

Been trying for 6 months now to get the owner to call me or answer a phone. Talk to managers at 4 of Flynn auto group dealerships and still can't get the owner to care. So if you need a new car go elsewhere some place the owner cares about customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Sweet16 on 5/2/2019 at 7:43 PM.

Salesman, Wayne Ulery, was very helpful and courteous when working on a deal for our daughters first car. This was the best experience I’ve ever had when dealing with a sales and finance dept. They took additional time to answer my questions beyond the day that the deal had been made. Wayne also went above and beyond to assist with “the big sweet 16 surprise”!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

A pleasant shopping experience

By tommieboy on 5/1/2019 at 7:47 PM.

I've been shopping for cars online, and I was trying to stay under a limit of $10k....but the larger cars that I like usually don't drop that low--unless they have 'high mileage.' This dealer had a red 2011 Cadillac CTS4 that caught my attention, but we determined that a black one--that was one year newer, and 35,000 fewer miles--might be acceptable for the banks to finance. Since it was late in the day on a Sat. afternoon; they told me "Take the car home for the weekend--see how you like it!" Most dealerships are too distrusting to do that--but these guys are a first rate operation! Long story short? We didn't complete the deal, and I just thought I'd be better off selling my old car, instead of trading it--and dropping the length of the loan term from 60 months to 48....so in the near future, I will return--and come home with the Cadillac of my dreams! Thanks, guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Bigcpuntry on 5/1/2019 at 7:20 PM.

The gentleman at Columbia Buick Chevrolet were great they work with me. Made my experience great Wayne Ulery was awesome go see him. He will make your car buying experience excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable for a first-time visit

By Leslie'sMalibu on 4/24/2019 at 3:20 PM. Helped by Ben T. Finance Officer.

Wayne was one of the most thorough salesmen I have known especially since I am a first-time Buick owner. My daughter and son-in-law highly recommended the dealership and I understand why now. All the people involved in the process were extremely friendly and helpful. It was just an easy and informed experience for me and my husband. I thank Wayne for not pressuring me into buying some thing I did not want and for helping me set up Onstar, Wifi, and all the other amenities in my new Encore (which I am so pleased with) and was personally caring as well. This will most likely be our new dealership!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Unscrupulous unethical financial practices!

By Bill on 4/20/2019 at 12:49 PM.

Columbiana Cadillac Buick I felt like I was deceived into giving up a rebate from GMAC financial to get talked into a lower interest rate from a bank, when the finance guy knew that I was planning to refinance the loan at my credit union. The finance guy asked us to take the bank loan so that GMAC would not 'ding' him and the dealership by having us finance thru GMAC just to get the $1100 rebate and then turning around the next week to refinance the loan at a way lower rate at the credit union. THEN, the loan docs are very mis-leading and they were NOT disclosed honestly and correctly by the finance guy. Told us that there was no fees to pay the loan off early. However, what he failed to disclose to us, was that there was a 'loan fee' that we would have to pay at payoff in the amout of $235. Bottom line is that I feel I was 'talked into' NOT taking the $1114 rebate from GMAC to 'help' the dealership and the finance guy not get in trouble and in return they charged me an additional $235 'loan fee' on the bank loan when they knew I would refinance quickly....and did not disclose this. I'm out $1300. STAY FAR AWAY FROM THIS DEALERSHIP'S UNSCRUPULOUS FINANCIAL PRACTICES!! DO NOT BUY FROM THEM!!! The owner replied telling me to contact the general manager Mark Sherman. I did that and below is my response to that experience. This is my reply to the "owners" response to my review above:.....Thanks for your concern and response. I did contact Mark a couple days ago and he was very professional and attentive to talk with me. However, he stood by the practices of the dealership and would only provide me with standard management response....that Columbiana uses standard contracts and language and that their finance department explains these contracts the same to every customer. My perception is that he was more concerned about saying the correct thing to me like he was supposed to because the call was being recorded (I assume) instead of understanding why and how the language, contract and actual conversation we had the day of purchase was deceitful, manipulative and had no concern for me. Remember, I gave up an $1100 rebate by not financing with GMFinancial so the dealership and the finance guy (Justin) would not get in trouble...thats what was explained to me by Justin. He also told us that he could finance us thru Huntington bank at a lower interest rate and we could refinance the loan immediately at an even lower rate with my credit union without any penalty or any type of charge. That was incorrect as we discovered when we discovered the payoff for the loan contained a $235 loan fee that we had to pay. So, not only am I out the $1100 rebate, I am now forced to pay $235 to payoff the bank loan....total is $1300.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to deal with

By PA Mike on 4/15/2019 at 9:26 PM.

Wayne was easy to work with on this car deal. Some times it is difficult buying a car in one state while living in another state. They handled the transaction smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Equinox

By Amen on 3/20/2019 at 7:56 PM.

I would recommend this dealership to anyone looking for a car especially used car salesman Wayne Ulery. He went overboard to help me purchase a 2013 Equinox. I am so happy for all the kindness and care he showed during the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Customer for life

By DaynaB on 3/13/2019 at 6:30 PM.

Wayne made this experience super easy for me. He was very knowledgeable and did everything he could to get me the best deal that works for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Kept Secret!!

By Kathy123 on 2/28/2019 at 1:25 PM.

Wayne Ulery is the best kept secret in Columbiana, Ohio for treating a customer fairly when purchasing a vehicle. I arrived at Columbiana Buick at noon and arrived back home (an hour away) around 6 pm, with the vehicle I wanted, the price I needed, plates all transferred. Wayne did a fantastic job in helping me. He went above and beyond in all he did. Thank you Wayne!! I have already recommended Wayne to friends, family and coworkers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wayne and Columbiana Buick Chevrolet are THE BEST!!

By Kay23 on 3/3/2019 at 3:34 AM.

Wayne is an incredible car salesman that goes over and beyond the call of duty to make his customers feel, comfortable, safe, and valued! We wouldn’t go to anyone else!

I would recommend this dealer.