Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome time!

By madwoman on 7/8/2019 at 9:26 PM.

Shopping at commonwealth motors with Esteban was awesome!!! He was so nice to my father and I, and did his job really well. He’s such a kind guy and was very helpful with all of the information he presented us. We ended up purchasing a used car and he made it so easy for us to do so. You go Esteban!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yes over and over again

By Miguel2019 on 7/5/2019 at 4:53 PM. Helped by Raul Carpio well deserve recognition thanks for a wonderful experience. please include his name in sales personnel..

New Car? on 701-2019 I Miguel Gonzalez stopped by Commonwealth motors for my 2018 Chevy Equinox maintenance service which included tire rotation and oil change. When i got to dealership i arrived I notice Raul Carpio and Jaimie Dimare in the showroom . immediately i greeted both of them. Raul saw me looking over a Chevy Blazer model and asked if i like it, which i replied yes but i would prefer an Equinox instead,immediately he took me outside to check the rest of the equinox models.he asked me if i wanted to test drive the car. which i did immediately after i told Raul to crunch the numbers for the payments and that is when Jaime magic came in with also the help of Dennis Millman everything worked out fine. I want to thank Charles Daher for having such competent team ready to do what's wright to make us guest appreciated and ready to help us with such a big decision. Thanks, Miguel Gonzalez ( 5 times owner at Commonwealth Motors )

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty

By Mashee on 4/9/2019 at 2:13 PM.

I have bought 2 cars from this dealership. They have always been very friendly, courteous and honest. I have always had a great experience and received service in a professional way and they were very accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By Tink_3 on 4/9/2019 at 11:38 AM.

Great service and sales staff. Everyone was very polite and knowledgeable. Highly recommend to anyone looking to service or buy new or used cars. Every visit the staff has gone above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thee Best

By CarBuyerNumeroJuan on 3/5/2019 at 12:23 AM.

I mean I can not stress enough how truly simple and easy the buying process was with these guys, I mean really like the commercial. In, Out and on the road within one day I was driving off in my Dream car. Entered the dealership, fell asleep and woke up in a my new, trusty steed. Again, can't recommend enough, KUDOS GENTLEMEN.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price

Dishonest

By MattyCas on 1/9/2019 at 7:35 PM.

I will start by saying the sales staff was a pleasure to deal with and exceptionally helpful. Management however is a complete failure and accept no accountability, leaving their own sales staff with no choice but to compound one lie with another and so on... This place lives up to every stereotypical car dealer story you have ever heard. It took me SEVENTEEN days from the time I walked in the door to leave with a vehicle. They took my trade, and gave me a rental. Saying " the financing is going to take a few days". After the first 7 days in a rental with numerous phone calls and emails ignored by management ( they literally pretended I didn't exist... Just ignored my calls) the salesman called me to tell me it would be another week, come to find out they did not even have the title for the vehicle they were trying to sell me! I had enough and went back to the dealer to cancel the deal and get my trade in back. While I was there they held my title and deposit hostage and refused to return them. They then threatened to call the police and have me removed. The only way out of the situation was to complete the deal, so they did offer me a year newer vehicle for the trouble. ( Only after getting to the point where the police were called). I took the new vehicle and left that day.... But that was only day SEVEN! The rest is almost unbelievable... After all this, they forgot... Yes FORGOT... To register my new vehicle within seven days as MA law requires! Sooooooo what did this SHADY back alley dealer do you ask? .... They just drafted up new documents with new dates and used those to register the truck! .... Crazy I know! So long story short... You're better off buying a car of Facebook then going to this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Every thing he promised and more !

By Bouncingbo978 on 12/17/2018 at 2:05 PM.

Paul was unbelievable. I had a plow put on my purchase and he not only found the best plow guy around , he dropped off my truck and picked it up for me . He also installed after market floor mats at no extra charge. I had on small issue with my vehicle ( which was me simply not turning the gas cap tight enough) and he set up my appt with service and sat there with me while they serviced my truck free of charge . It was 90 minutes he could of been closing a deal and making himself money , yet he sat with me and made sure my experience was perfect . He has also followed up with a few calls to make sure I am happy with my truck . The most important thing , Paul went through the whole truck. I have not owned a newer vehicle with all this technology and I could of easily got confused and aggravated it he showed me all the basics and more ! I have seen my truck with the same trim package and year 3-7 k more than what I purchased it for at 4 other dealerships!! As a small business owner I will not shop them last , I will shop them first and only !! 5 stars all day !

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Didn’t treat me or my dad well

By Car guy on 11/30/2018 at 3:34 AM.

I went with my father to help him purchase a new truck. This sales manager was a complete jerk to me and my dad. My father didn’t feel comfortable and wanted his deposit back and didn’t want to make a deal. This guy refused to give him his deposit back and continued to argue with me..... would never recommend this place because of this guy!!’n

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience

By Railroader898 on 11/16/2018 at 6:45 PM. Helped by Chris LeBlanc.

It was the salesman that not only sold me my truck but sold the dealership also !!!!! Both the Sales Manager and Chris LeBlanc were helpful with this sale

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
1   Friendliness
2   Overall Experience
1   Quality of Work

Operational issues

By T on 11/8/2018 at 8:04 PM. Helped by No one identified themselves.

I was told there was a known issue over the phone and to come in a have it fixed. Tech nor manager knew anything about it. Tech was very unfriendly. My defrost doesn’t work and I was told to turn on my AC!!! Service manager very cold and unhelpful

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service center cannot be trusted

By MikeSim on 11/7/2018 at 2:03 PM.

They tried to get me to pay for a slave cylinder ($2000) on my GLI under 30k miles claiming it was something else. I got VW of America involved, they sent a rep, determined it was under the warrantee as I original told them. VW covered it - CommonWealth huffed and puffed the whole time. Do not work with these people. They are thieves and will take advantage of one as soon as they get a chance. Dishonorable and not trust worthy.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Used Car Buyer Beware of Carlos Rodriguez

By richlaroch on 10/8/2018 at 11:52 PM.

Very unfriendly, uses profanity on the sales floor and announces himself as "The Boss" when you ask to speak to his supervisor. Normally, I would give Commonwealth 5 stars across the board with everyone I ever worked with here. For example, I've worked with Esteban Rodriquez before and he is much different. If you get a chance to work with him, Esteban is among the best that Commonwealth offers and extremely professional. My family purchased a 2017 Chevrolet Work Truck last year from Esteban. On the other hand, if you request to speak with Carlos's supervisor, he will have you removed from the building.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Knowledgeable Salesmen

By Bill D on 8/17/2018 at 12:08 PM.

Finally, a salesman that knows about the vehicles they are selling! Richard W. at Commonwealth Chevy was very knowledgeable about all of the differences between the options on the vehicles we looked at, and took the time to explain them to us. He knew what the different option packages included and could quickly show us what those features were, and how they worked. Very helpful!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

4th Purchase August 2018 (Harry Wilson)

By Harry Wilson on 8/12/2018 at 11:55 AM. Helped by Mike Carrero.

I recently purchased my 4th vehicle at Commonwealth Chevrolet. This is the first time I have purchased a used vehicle from a car dealer. I have always purchased new cars. The price I paid was on the low side of the Kelly Blue Book value, so I feel like I got a very good deal. I was pleased with the financing provided as well. I am very happy with the vehicle. The salesman John Schiavoni did not pressure me at all. He was very pleasant, and knowledgeable about the vehicle (I also worked with Lexi, Esteban & Chris and they were all helpful as well). Overall I can truly say that it was a positive experience. I have used their service department in the past, and I have always been satisfied with the service. I will continue to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Experience

By TKO on 8/6/2018 at 7:16 PM.

I purchased a new vehicle at Commonwealth Chevy last week. The sales associate, Lexi, was extremely responsive and did not waste my time. I was up front and told her what I wanted and that I didn’t want to keep going back and forth. She communicated my requests and within a short time I was handed off to Mike in the business office to review my financing. Even though it was a busy night he took the time to explain everything to me, was friendly and did not force me into any add ons that I wasn’t comfortable with. Throughout the week I was able to communicate with both Lexi and Mike and always felt like my concerns and questions were a priority.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A process; not a sale

By johnny on 8/4/2018 at 9:09 PM.

We went through a CLIENT process; not a CUSTOMER sale Wife's medical issues warranted a unique set of needs. John Schiavoni actually customized a pre owned vehicle to handle those issues while minimizing the financial impact. His (actually Commonwealth's) facilitator approach is commendable. His Manager, Dennis, whom I initially contacted, is second to none in terms of the client environment, willingness and help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By billvill on 8/4/2018 at 7:58 PM. Helped by Mike Carrero.

This was as pleasant a car buying experience as I've ever had. The price was fair and the process efficient. Paul Kazalski was great. He went far above what was expected. He even used his personal time to run my DMV-1 form to the registry so that my daughter could get her car that day as the 'runner' had already departed for the day's run. With him doing this, he prevented her having to wait until Monday to take delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A satisfied customer!!! Richard &John

By Nancy123 on 7/12/2018 at 5:22 PM. Helped by Not sure.

Richard Winward and John Schiavoni are very compassionate and understanding of my needs in purchasing a new vehicle. My Chevrolet Cruze I felt comfortable. Nancy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd SUV purchased!

By spete on 5/30/2018 at 1:17 PM.

Commonwealth is one of the best dealers I have ever dealt with. No pressure great atmosphere! This is my 2nd Equinox don't think I would go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Ktoto3 on 5/22/2018 at 11:07 PM. Helped by Jane Moran.

I was very happy with my experience at Commonwealth. Jane made this process simple and was very good about answering my questions and responding to my calls. She was thorough and made sure I felt confident with how to use my vehicle before driving it off the lot. I would definitely buy another car there.

I would recommend this dealer.