Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.4  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.2  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Install headlight control switch 2/23/17

By L.Clark on 2/27/2017 at 12:59 AM. Helped by Service Manager.

While I was speaking with the service manager, Mr. McKinney, installed light switch in less than 5 minutes. He did this in the parking lot. Now that is efficient. Good job. L. Clark

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new car!

By Pshaff65 on 2/2/2017 at 12:26 AM. Helped by Larry.

The purchase of my C-Max was smooth and easy. Financing and salesperson were very knowledgeable and made the experience great! Highly recommend friends and family, no pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you from our growing family!

By kahibner on 2/1/2017 at 11:06 PM. Helped by Joel, Anthony.

I recently went to Community Ford because my husband and I needed to purchase a mini van. We have a 16 month old and twins on the way, so I needed a van. I was less than thrilled to be driving a minivan to say the least, but Community Ford made it very enjoyable. They worked with our budget and found us a very reliable Town & Country to cart our growing family around in. We are very grateful to them for taking care of us and I would highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place!

By Grover50 on 1/31/2017 at 12:39 PM. Helped by John Schmidt.

Great place to buy a car! Everyone is very helpful and they go out of their way to make sure the experience is a good one! Will definitely go back and will recommend Community Ford to everyone I know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Slf617 on 1/30/2017 at 11:45 PM. Helped by Dave Mills.

Great price on an oil change and fabulous customer service!! They kept me well infirmary, explained things, and had great communication. I would recommend this business to anyone looking for car needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick knowledgable. Great service.

By Gotribe27 on 1/30/2017 at 9:01 PM. Helped by Reuben Frankenfeld.

Found a car with in our parameters. The salesman and finance guy were knoledgable about their areas. Both were helpful and quick. Great service. Made our visit simole and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect Transaction!!! Highly recommended!

By On-Site Training on 1/28/2017 at 6:27 PM. Helped by Unsure.

Found a van for my business on the Community Ford website and sent an email inquiry. I was in a very tight budget and the staff worked with me to get where i needed to be on price. Very happy with the experience and willingness to make a deal. I highly recommend Community.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm so happy I chose Community Ford!

By Casey Schmidt on 9/26/2016 at 3:45 PM. Helped by Dave Mills.

I had the best experience at Community Ford today! I just moved here from Florida and my Explorer was in need of an oil change, brakes, tires...Everything I will need for an Indiana winter. I'm so happy I chose them! I had a few things to do while I waited. The staff was so helpful! They found me an iPhone charger and even a charger for my Mac Book while I used their FREE WIFI. The service was completely honest, fair, and timely. THANK YOU COMMUNITY FORD!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By Penbrat on 9/8/2016 at 12:25 PM.

I took my car in for an oil change and the service department was quick, friendly and efficient. And at a reasonable price too! Will be back for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales and service

By TWade on 5/14/2016 at 7:06 PM. Helped by Roger and Craig.

After shopping through auto trader and comparing pricing, we found Community Ford to have the best prices in our area over the bigger dealerships. Our sales person Roger and Internet sales manager Craig worked with us to meet our needs. The sales staff are very friendly and professional. We would recommend Community Ford for your auto needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies!

By Banty on 3/23/2016 at 11:53 AM. Helped by Online rep I deleted email and name.

MAde online offer on truck. I was emailed back,called r e p. He said he had Togo to lot to check vehicle, oh no , had service sticker--no testdrivesbrakes. He said he would call back after speaking with service dept he did. Truck k couldn't be sold because of brake system,it was going to auction.. okay back online I had an email from same rep. saying my offer was accepted???? Said he would email back other vehicles I might be able to use, two days later still no word from him. I refuse to do business with anyone who doesn't value dollar, be it 1- 1,000,000. Every dollar counts. Went to dealer in Plainfield, they went out of their way to help get what I needed, I pick it up today. Better truck, newer year, got it into my price ranges

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Great sales man and great Gm

By Eebbing on 1/3/2016 at 3:28 AM. Helped by Tim and Joel.

Found the truck I was looking for on auto trader. Sales man Tim meet my family with kindness and respect.worked out a fair deal and had only a little problem but was fixed right away with the help of general manager Joel. When you read community it really is and hope to get the next vehicle from there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Nothing but lies and terrible customer service

By Mr.Bean on 12/6/2015 at 2:18 PM. Helped by Craig Emmons.

This started out 3 days ago when i started looking at a truck that this dealership had. I called, emailed and texted with Craig Emmons about this vehicle and my interest on it. On Friday the 4th, we spoke several times we negotiated a number and I told him I was going to come down Saturday morning to purchase it and asked him if he could pull it off the lot for me. He said absolutely not a problem. I will make sure it's off the lot. I stressed the importance of this several times because I would be driving down from Elkhart (3 hour drive one way) to make the purchase. So, I checked with him Friday evening again just to be absolutely sure and he said yep, it's not a problem he has taken it off the lot for me. He also had Steve the finance manager call me and he ran my credit so that we would be good to go for financing and one less thing to have to do when I got there. I wanted to be in and out because it was my Birthday and I had my daughter and I wanted to get back and enjoy the day with her. After wall I already had to wake her up early to make the trip down. So, I was feeling pretty excited about my new truck I was about to pick up and then less then 10 miles before we arrive Craig texts me and says "we just sold the truck". My day was ruined. He then said "sorry, if you want to stop by still I'll put gas in your vehicle". I was at a complete loss for words. Since we were nearly there we stopped in because I wanted to at least talk to an owner/GM. Owner was not in, but the person in charge there at the time said "I am sorry this happened, if you'd like to look at the lot and if you see something else you like don't let money stand in the way, we will take care of you and work something out". I thought ok, great, maybe they actually want to make this right. Well, the first truck he showed me had 140,000 more miles on it then the one I was coming to pick up. The second truck I found that was comparable in specs only a newer model they wanted $12 thousand more dollars for then the one I was supposed to be buying. So I said, lets work out something on this one then that is 12k more. Salesman said, ok let me go in and see what they say. He came back out and said, yea, i'm sorry, we can't do anything on this truck as far as knocking any money off. I was floored. They had yet again for the second time in one day now straight up lied to me. I gave them my opinion on their poor customer service and business skills and left. I asked for the owners name, they gave it to me. I have a call in to and a message left for the owner to call me so I can voice my opinion and frustration with him also. Absolutely unbelievable. The least they could of done was tried to entertain a number on one of the newer models with lower miles on it, like again, "they said they were going to do", but nope. At this point it would take a lot to earn my business back. And you better believe I will make sure to spread the word as much as possible to people I know in the area down there and other places to never buy vehicles from community ford.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady group of people

By JeremyC01 on 9/12/2015 at 7:13 PM. Helped by Matt Powers.

Purchased the car of my nightmares at community. Didn't even get it home and the front driveshaft went out, even though the claim it passed their vehicle inspection. Finally got them to replace it at no cost but it did cost me a trip to the dealer and a missed day of work. Then the vehicle started steaming. Turns out it had a cracked radiator since upon further investigation it was easy to see it because someone marked the crack on the radiator. Let's see they also did not detail the vehicle, barely had enough gas to make it to a gas station, and the salesman lied though his teeth saying he would trust it to put his wife and kids in it. And to top the whole experience off I was charged dealer fees that I've never paid anywhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Tymoore23 on 7/7/2015 at 4:00 PM.

I've given Community Ford in Mooresville a 5 star rating. They have a very friendly staff and make purchasing a vehicle a quick and easy process. I will definitely be recommending to my friends and family. Thank Yall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best of the Best!

By ncamac9845 on 5/19/2015 at 8:04 PM.

Community Ford is nothing but the best! Our sales representative Kevin DeVoe was honest and worked hard for us. Great Dealership! We'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very selective buyer

By Scottdeucewalker on 5/11/2015 at 8:13 PM.

I Am a true Community Ford FAN. I've looked at regional dealerships and have found so-so cars. I've purchased three vehicles from Community Ford because they always seem to have the coolest vehicles and their staff has always accommodated my needs! I'll buy my next Ford there too! Life-long customer, Scott

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Did What it Took

By newfordowner on 5/8/2015 at 8:31 PM.

Everyone at the dealership was very kind and down to earth. They made sure we left with the deal we had in mind. The manager, Joel, pulled some strings to get us the exact price we needed. I left with a car that was actually nicer than I had anticipated. The staff took the time to show us all the details of our new "fancy" Ford. Matt even offered to let us come back and he would show us more. I highly recommend Community Ford to anyone that asks about our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best car and the best dealership

By peterbilt on 4/30/2015 at 10:59 PM.

The team at Community Ford is very knowledgeable and very driven to doing whatever it takes to make the customer satisfied and the sales man that I had knew what I wanted worked until I got it

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful

By pottengera on 11/4/2014 at 4:57 PM. Helped by matt.

My husband and I bought a Jeep from them back in August. We were told it was such a great vehicle and that it was in great shape and that the guys fixed everything. Well we didn't even make it home the day we bought it and we were told that we needed a new driveshaft. I had to miss a day of work for them to fix it. Now we had to take it back to the shop to find a cracked radiator in it with a sharpie marking the spot. I wasn't going to give a bad review since you fixed the driveshaft but now with the cracked radiator this is just a freaking ridiculous! I WOULD NEVER DO BUSINESS WITH THESE PEOPLE WHAT A JOKE YOU GUYS ARE!!

I would not recommend this dealer.