Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

CONCORD KIA AND MITSUBISHI On Oct.28, 2012 we went to...

By gstofer on 6/27/2013 at 4:22 PM. Helped by Robert Braun.

CONCORD KIA AND MITSUBISHI On Oct.28, 2012 we went to the Kia (CONCORD KIA AND MITSUBISHI) dealer looking for a very specific vehicle that we could tow four wheels down to be behind our motorhome (sometimes called a dinghy). We were shown a 2005 Jeep Grand Cherokee which seemed to fit the requirements; we checked the owner’s manual, and the salesman said he got the transfer case in neutral, we were examining the back of the vehicle and we believed him that everything seemed okay. We were trading in our low mileage 1999 Chevy Tracker (which can be towed four down, but we were looking for a newer vehicle) and were offered $2000 for it; they later came back saying that they overvalued it and would only give us $1500, having been there for several hours we said okay and we added an additional $500 to the down payment. They have since turned around and are now selling it for $7999.00? A week later we were camping with some friends and informed them we had bought a Jeep Cherokee. They told to check and make sure that we could tow it four down. Upon getting home Sunday night I tried to get the transfer case in neutral, and come to find out after much effort and internet search that there was a Jeep that could not be towed and that was the one we bought; my wife took it into a Jeep dealership when she had to get a 2nd key for the vehicle, which cost $257.00 and the Maintenance manager confirmed that indeed it could not be towed. We paid $11,000 for a car we could not use!! We informed the dealer that we wanted our money back, they said they could not do that (not sure why), we have since found out they could have returned our money!!! And after much argument they said they would look for replacement vehicle (a Jeep Liberty Limited). After six weeks of stalling, they have still not found a replacement. It should also be pointed out that they have never responded to our emails or our effort to get them to phone us back we always have to call them. The last call I made I asked who the dealer was calling. His answer was vague,” a wholesaler and I’m checking Craig’s list”. My next question was what you are looking for; answer “a deal that makes sense”. In my next email I asked him makes sense for whom? For us /or the dealership? And of course we have not received an answer back. My theory is that they are trying to buy the replacement vehicle for $7-8000 then turn around and give it to us for the $11,000 we paid for the Jeep Cherokee. This would give them another profit over and well above what they made for selling us the Cherokee and underpaying us for our Tracker. I estimate that they have made a profit of $5-6000 on the Cherokee another $5-6000 on the Tracker for between $10,000 and $12,000. Is there a need to make more profit off us? In conclusion all we asked was a very specific vehicle we could tow behind our motorhome, and what we got was an $11,000 mistake, which they are unwilling to rectify. Conclusion #2, it is now Dec. 7, and our last day to make our first payment, Robert Braun had promised to call yesterday – NO phone call again. I believe they are waiting for us to make that first payment!!

I would not recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Overall Experience
3   Price
4   Quality of Work

1 very nice guys they treated my husband and I very well!...

By tamika banks on 10/30/2011 at 1:19 AM. Helped by mike.

1 very nice guys they treated my husband and I very well! I would. Tell friends and family to shop with. This dealer! I had. Blast looking at new cars! They were very helpful. And work habits very very nice. Clean restrooms. A plus!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

My experience with this dealership started off with their...

By twinmomtoaj on 12/28/2009 at 7:40 AM. Helped by Rosetta and Sales Manager.

My experience with this dealership started off with their phoney friendliness, but in the end, these guys are the typical, stereo-type: dishonest car salesmen/women. They drug out the negotiation process until I stood by the door with my children (who had been watching television for 2 hours), feigning the reworking of numbers, etc. for 3 hours. In the end, the contract given to me to sign was not the deal that I worked out with them. I'll never understand how people can shamelessly look a person in the eye, smile and try to cheat them ... unbelievable!

I would recommend this dealer.