Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Favorite dealership

By The Stevens on 6/20/2019 at 6:11 PM. Helped by Brett Cushing.

Recently traded our 11 year old Rogue for a 2019 Rogue. Wanted to stay with Concord Nissan because of their excellent service department. Salesman Brett Cushing was extremely helpful when making this purchase. He patiently explained all the electronics on the car since they were all new to us. And he has stayed in touch via email to be sure we were satisfied. Definitely can’t go wrong when dealing with Concord Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Concord Nissan best dealership

By Lovenissan on 1/17/2019 at 11:57 PM.

Concord Nissan has always been there for us over the many years we have bought vehicles from them as well as their friendly service department. Concord Nissan is by far the best dealership we have dealt with over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service & purchase experience.

By Beth L on 12/17/2018 at 7:34 PM. Helped by Billy and Jared.

I just bought a certified preowned 2016 Nissan Rogue, I had never been to this dealership before, I didn't even know it existed until I passed it on my way to another dealership. After trying 4 cars at another dealership and not being sold, I decided to try a Rogue, I had looked at them online at another dealership but since I was right in Concord decided to stop in. Billy greeted me at the door, I told him what I wanted to drive, he brought it right out, and I knew it was the one. They matched the pricing at the other dealership and Billy was super easy to deal with. There were a few minor issues with the vehicle they ordered a part right away and they got me back in to get it fixed. I added on a remote car starter at the last minute and there was zero issue with getting that done as well. They have been easy to contact, easy to deal with and very quick response time between Billy & Jared all my questions get answered. Very happy I stopped here on a whim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Billy made buying my new car easy!

By BSmith on 11/14/2018 at 4:08 PM. Helped by Billy O'reilly.

Billy made the process of buying my new car incredibly easy and stress free. I have run into a few small concerns since purchase, and he has been quick to respond and helpful in getting me in to the garage to have them taken care of. I will absolutely be recommending him to my family!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

First time at this dealer

By Bean on 11/5/2018 at 2:15 AM. Helped by Jared, and the owner whose name I can't remember..

Billy was the salesman. We stumbled on to this dealership by accident. As it turned out we purchased a vehicle from him. He was polite and patient being sure to understand what we were looking for. He was knowledgable and sure of his job. The facility was clean and well maintained. There was a good selection of vehicles. The time Billy took to explain to my daughter about the the process of purchasing a vehicle was second to none. This was my daughter's first buying experience. Thank you too him and his staff for the life lesson she will use in the future .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Thank You Thank You

By Donnie B on 8/22/2018 at 10:06 PM. Helped by Jared Lambert, Dennis Duquette.

My fiancé and I just had our 2nd son and needed a good family vehicle. I brought our tired Cadillac CTS (Gracie) to them to see what I could do. We sunk $4000 into it not more than 4 months ago, and it wouldn’t pass inspection still. This dealership went above and beyond what they needed to do to help me out of the Cadillac. With my fiancé still in the hospital with our new son, and a car that had 7 days left on the registration, Concord Nissan set out to help us as best they could! I met with Rich Boyd, I gave him the background on my situation, my budget, and he took care of the rest. He pulled out a new Nissan Pathfinder S that checked all the boxes I gave him. There was absolutely no haggling, just up front honest pricing, and I couldn’t be happier! In fact, they took my credit score and got my tier rating bumped up to get us in the vehicle on budget! I cannot express in this review how grateful I am for getting an honest hand shake on this deal! The days of dealing with slimy car salesman seems to be a thing of the past. Concord Nissan treated myself, and my family like they were taking care of one of their own. Gracie is gone now, and will be a good first car for someone. As for my family, we’ll enjoy this new Pathfinder! Thank You Concord Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"If you want to buy a Nissan - go to Concord Nissan"

By MAT on 8/6/2018 at 8:13 PM. Helped by Adam Boucher.

Upon my arrival I was met by Richard K. Boyd and he showed me the various models of Nissan's that I had enquired about. This was a very comfortable sales experience. All of my questions were answered by Richard and the next day I returned to Concord NIssan and bought a Rogue SL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really nice and helpful

By zartan7779@gmail.com on 7/23/2018 at 5:27 PM. Helped by Richard Boyd.

I came in and was greeted , I told them what I could afford and that my credit wasn't great . Well rich took all my information and found me a really nice 2016 Nissan . I couldn't believe how easy it was and no pressure . Deffinetly recommend this dealership .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By DJ6176 on 6/23/2018 at 7:51 PM. Helped by Mike, one of the owners, financial person.

Entering the building mike was quick to help and very knowledgeable, he was able to answer questions and asked the owner if needed. The transaction went smoothly. Very courteous, even had a tour of the building to see the mechanics at work. I’m very happy with my new Nissan, I know for repairs and checks that I’ll be well taken care of!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Person Around!

By Jon L. on 6/23/2018 at 7:10 PM. Helped by Jamie M..

Had the best experience at Concord Nissan. Jamie M. was the best salesperson and was low pressure and cared about what I needed. Don't see that much anymore these days. They were also very accommodating with my timeframe and got me exactly what I needed! Thank You!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience! Buyer Beware!

By Unsatisfied Customer on 4/5/2018 at 10:20 PM. Helped by Service Manager.

Buyer beware! Sold me a rusted “certified” vehicle and they do not care about customer service. Purchased less than a year ago and now have multiple issues. I brought my car into service and they told me they could fix the issues. They then charged me $200 to make the repairs they thought it needed. I left the dealership with the same problems. I brought my car back in the next day and they said the repairs I did need were not covered. Sincethe cost of the issues were so expensive I tried calling and contacting the GM multiple times (since he sent a customer experience letter) to see if anything could be done considering I bought the car less than a year ago. Did not recieve any call back after a few days. I then went into the dealership to talk to a sales manager and they brought me over to the service manager who did not care at all about my concerns and he told me this is what happens when you buy a used car and there was nothing he could do. They state that their staff at Concord Nissan wants you to know that the safety and proper operation of your vehicle is their main goal. I feel like thats a fraudulant statement considering I do not feel safe driving a car I purchased less than a year ago and they could care less. Buyer beware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Mary Ann Wells on 9/15/2017 at 1:55 PM.

Concord Nissan is always efficient with a clean waiting room and prompt service. They have a punch card system for oil changes, so after so many you get a free one. And, since I purchased my car here, I get free auto inspections.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best Nissan Dealership and the Finest Service Department

By wolfmann601 on 8/29/2017 at 10:57 AM. Helped by David, Troy, Mike.

I have bought and/or leased vehicle for the past 40 years. In approx. 1983 I became a customer of Concord Nissan and enjoyed doing business with the service folks. When the Boucher brothers took over there was a major improvement to the sales department. When David took over the Service Department they became the absolute finest service Department ANYWHERE. I do not say this lightly, it takes enormous dedication and untiring hard work to be at the top of your game and Concord Nissan is at the very top. If Concord Nissan became Concord Yugo I would be driving a Yugo and talking to Troy and the other great service advisors about the type of service a Yugo needs. Thankfully they are still a Nissan house because driving a Yugo would be plain silly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Servicee

By suv girl on 8/18/2017 at 12:33 AM. Helped by Brett Cushing.

My husband & I dealt with Brett Cushing and he was great. He was very knowledgeable and answered all our questions and concerns. It was our first time buying a Nissan. Would definitely recommend to family & friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Jen K on 8/5/2017 at 9:35 PM. Helped by Rich Boyd.

We just bought our second vehicle from this dealership and will happily recommend it to others. Our salesperson was knowledgeable, respectful, and had a good sense of humor. We appreciated his no pressure style and attentive manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought today

By Jim Anthony on 6/12/2017 at 9:05 PM. Helped by Warren Anderson.

Great Experience.. I just worked with Warren Anderson can't say enough for how easy he was to work with. No high pressure, relaxed easy going. if you decide to go by, see Warren. Jim Anthony

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Joseph Martin on 5/27/2017 at 5:20 PM. Helped by Rich Boyd, Jared Lambert.

My family has leased four new vehicles from Concord Nissan in the past three years. The sales person was very knowledgeable about Nissan's cars and their features. The lease process was fairly quick and there was no back and forth to the sales office routine. They offered a fair price for what I wanted to pay, and were very professional. I would recommend them to anyone looking to lease or purchase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first buy from dealership

By brandon on 5/11/2017 at 4:52 PM. Helped by Richard k. Boyd III.

I bought a used Chevy Malibu at concord Nissan and had a great experiance. The salesmen were nice, not to pushy and catered to my car taste. I had a couple issues after my purchase and they took care of everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Pjk1211 on 5/8/2017 at 6:16 PM. Helped by Rich Boyd, Troy in service, Dennis.

Bought a 2017 Nissan Rogue, I have been dealing with this dealership for many years. I had the opportunity in meeting Rich Boyd who was personable and very helpful. He work a great deal for me and I was able to walk out with the car I wanted. I have been in touch with Rich , and he has been there for me when I have difficulty with some of my options. A lot of car and a lot of options and he has been by my side every step of the way.

I would recommend this dealer.

Overall Rating

4.3  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Put Gas in your pre-owned vehicles

By Raejean O'Brien on 5/5/2017 at 3:57 PM. Helped by Ritchard Boyd.

We had a great experience purchasing my 2015 nissan sentra there , ritchard was are dealer he was kind and went above and beyond for my husband and I. The only thing that turned me off about the dealership was that when it came time to pick up are new car there was only a quarter of a tank of gas in the car, my husband asked how come they didn't fill the tank and ritchard responds with that concord nissan don't fill the the tank in pre-owned vehicles, never in my life have I heard of this, I have always bought pre owned vehicles from dealerships it didn't matter if I spent 5 grand on a car I got a full tank of gas with my purchase. I spent 14 grand on my nissan and I should of had a full tank of gas. So concord nissan you are telling me I have to spend 30 grand on a vehicle before I get a full tank of gas with my purchase? You need to rethink this over . SERIOUSLY 😔

I would recommend this dealer.