Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.9  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The salesman and sales personnel were very congenial.

By amy2legacy1 on 9/13/2019 at 3:15 PM.

The rating chosen is very deserving to these folks. For a process that's a little lengthy they make you feel very comfortable and help aid you in the right decisions. I am very grateful to Connecelli. A recent divorce and struggling to get the advance limit that I at now was very challenging and rewarding. I will gladly help promote and spread the word> "Connecelli, the place to go to" Thanks for all your help and assistance! Alice Y.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service!

By jeniyab on 9/6/2019 at 11:51 AM. Helped by Haydee.

Haydee helped my mom and me both get cars. We turned in a lease and got new Tucsons. She gave us awesome customer service and helped us thoroughly through the process. She made recommendations for what we were looking for and she went over all the features of our new vehicles thoroughly. I would definitely recommend her to someone else that was looking to purchase a vehicle at your dealership. I also would go back to her to purchase another vehicle when my lease is up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Sales Team. Outstanding price.

By kb on 9/1/2019 at 3:20 PM.

Outstanding sales representative, outstanding price. The car was exactly what I was looking for, came with additional features I wasn't expecting for the price and the lease hit my price point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People, excellant customer service

By rainiday on 8/30/2019 at 12:40 PM. Helped by Haydee, and Gianna Romano...I can't remember the others they were all excellant though.

Although I can't remember everyone's names....Haydee and Gianna were awesome. I am leasing a very new model of a Palisade Hyundai and Haydee was able to help me with every detail of the car and my questions. Great group of people, kind and patient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Fast and easy transaction

By brytheguy on 8/27/2019 at 7:20 PM.

Walked in at 6 PM and left with a 2019 Sonata at 9:15 PM Joe our salesman was very knowledgeable and made this a smooth sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Service

By Bobbi Hart on 7/14/2019 at 11:44 AM.

Starting with the Sales Concierge, and working up through the Salesman, Sales Manager, and finally the Finance Person, everyone was personable, responsive, respectful, friendly, and anxious, to make your experience a pleasant and rewarding one. They went out of their way to answer questions with real answers, not made up ones just to get the sale. My thanks to Dee Willaims (Sales Concierge), Steve Kauffman (Salesman), Antoine Butler (Sales Manager), and the young lady who verified all the details of the sale (I apologize for not remembering your name but the pictures of your daughter were adorable).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new Santa Fe

By Goofy Grandpop on 7/8/2019 at 6:54 PM. Helped by Lynette Hardy.

From the first call I made to Conicelli, to the people at the desk as I walked into Show Room, to my sales person...everyone was very welcoming and professional. I would strongly recommend Conicelli to everyone! We had purchased cars in the past in fact several of them and we have always been satisfied. In fact one night several years ago we drove out with two new Hyundai's as my daughter bought one and I bought one. Keep up the Great Job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Pleasant

By Ace531 on 5/28/2019 at 1:04 PM.

No pressure salesmanship. Dealer had the exact model we were after and it was no hassle to agree on any service packages we wanted to add to it. Trade in value for my old car was actually within $100 of the figure I had obtained from Kelley's Blue Book. Would recommend this dealer and John Coyle to anyone who was looking for a new car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Deceptive and Not Helpful

By disgruntled217 on 4/3/2019 at 4:35 PM. Helped by Matthew Klenk.

Ordered a part online. VIN was not required at time of purchase. Received email asking for VIN informing me that they would have to CANCEL the order if I did not provide a VIN. I responded asking why a VIN was now required since it wasn't required at the time of purchase. I received no response. A day later my order was canceled.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Parts Center Review

By Pwhite228 on 4/2/2019 at 11:39 PM.

Tony Remolde,the parts manager was courteous, knowledgeable and extremely helpful when I needed to purchase some parts for my car. i was very happy with the service he gave me. It’s just one more thing that seems to draw me back to Conicelli. Always leaving there happy. P. White

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Commitment to positive conclusion

By Tim D on 4/1/2019 at 12:53 AM.

Conicelli Hyundai and TJ Smith stayed committed thru the process. I felt they were engaged to make a deal happen as we looked at both buy and lease options with different scenarios. Darryl Smith is a wonderful car salesman, a straight shooter. He even came in on his day off to complete the sale process. Gianna was also very polite and thorough taking me thru the final paperwork. Thumbs up for Conicielli Hyundai !!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Can’t even get a return call or email after getting approval

By RittJW1112 on 3/19/2019 at 9:00 PM. Helped by Ryan F.

I got an offer in the mail from them and reached out and filled out a credit app. It took me sending an email and 2 days after submitting the app I finally get a call that I was approved. Then 2 days later I get an excuse that there is so much going on at the dealer that the salesman Ryan F. forgot to get back to me. That was Friday. I emailed him 1 minute later. Emailed again Saturday. Emailed again Monday. We left a message with someone on Monday and again on Tuesday. Still NO RESPONSE. Thanks for wasting my time. I’m amazed you have any good ratings based on this experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Thankful

By Bate on 3/9/2019 at 6:37 PM.

Tim and friends to very good care of my son and I. The process was painless and easy. Worked well with the bank to get deal done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Parts

By mbleaman on 2/28/2019 at 10:27 PM. Helped by Matthew Klenk.

I was in need of a part for my Veracruz and Conicelli Hyundai was the best price! Quick turn around on shipping my part, and great customer service to follow up that it had been received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

transparent

By /Fender22 on 12/13/2018 at 5:36 PM.

After a nice message from their manager Dave Kahn, I decided to stop by to look at the Elantra. I dealt with Danielle and Sylvia the finance manager. I was short for time but didn't feel rushed or pressured in any way. I would recommend this store for anyone looking to purchase a Hyundai. Transparent and nice folks. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By TylerMinuto3 on 10/29/2018 at 6:58 PM.

My experience with Conicelli Hyundai was a great one. From Timothy Smith (GM) to Tim Mhay (Sales Consultant) to Juan Pelegrin (Finance Manager), I felt comfortable with every step of the process and it was a smooth experience. Each employee was professional and also socially welcoming. Overall it was a 10/10 experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kizzy and conicelli r the best!

By Ziggy1818 on 10/16/2018 at 11:51 PM.

As you can see in my photo I’m happy. I was worried on arrival though lol. Despite that, Kizzy and Conicelli really helped me. They really worked with me and gathered a lot of info. I will gladly be a customer here a long timeeee.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional salesperson and uncompetent service departmen

By Carshopping on 10/8/2018 at 11:05 PM.

Extremely unprofessional sales team. My husband had to walk the salesman through the entire process of buying out of state. We called ahead and were told the it would take 1.5 hours, but took over 3 hours wait to go to the finance office to pay cash for the car. The service center is completely incompetent. Took 5 visits to repair a warranty issue in a mirror and then on the 5th visit they chipped the new mirror on installation and want me to return for a 6th visit. Avoid the sales and services department at Conicelli.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second great experience with Conicelli Autoplex

By Brian A. on 9/6/2018 at 6:08 PM. Helped by Stephanie Fennell.

Our salesman (Joe Fina) went above and beyond to procure the vehicle we really wanted. Starting with the Internet Sales Department giving us the most aggressive pricing in the Northeast, and not the typical dealer bait-and-switch when you arrive, this was the best experience buying a new vehicle. My wife and I had a very specific vehicle in mind (2018 Hyundai Tucson Limited with the Ultimate package in Dazzling white with a beige interior) which Conicelli did not have in their inventory. Joe worked very hard to find this vehicle for us, and a dealer willing to trade for it, during a very busy time (Hyundai's end of model year sale). Within a few days Joe, working with his team, was able to locate our vehicle at a dealer in Maryland and sent a driver down the next day to bring it up for us. The vehicle was beautifully prepped for our arrival and the paperwork process was seamless and easy. While we were completing the paperwork with Juan, Joe went outside to put our plates and temporary registration on the vehicle as well as activate Bluelink. Once everything was done Joe took the time to answer all of our questions and concerns regarding the various features of the vehicle, especially the new technology. As promised, Joe followed up a few days later with a phone call to ensure that we were enjoying our new purchase and to see if we had any additional questions or concerns. This entire experience has been wonderful and the entire sales team, including the manager, were always polite, respectful, and transparent with everything they were doing. I would definitely recommend Conicelli Hyundai to anyone in the area that is looking to purchase or lease a new vehicle. The no pressure sales approach, the honest and upfront internet pricing, and the overall hospitality of the entire sales group was the best car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Laura1962 on 9/3/2018 at 8:39 PM.

I was looking for a car contacted connicelli spoke to ms.kizzy n she was pleasant n eager to work with me...with her help she gt me approved n wham ..i was able to purchase my new car..such a great experience with honda connicelli..thnx a mil...

I would recommend this dealer.