Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
4  
Overall Experience
3.7  
Price
3.3  
Quality of Work
3.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ford Ranger

By Form on 9/6/2019 at 7:35 PM. Helped by George.

George's knowledge of the Ranger really helped me make up my mind. He was friendly and pleasant to work with. Rich (sic?) in finance was also great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team, awesome salesman and sweet hats!

By cblair on 8/15/2019 at 6:21 PM. Helped by Tim Davis.

We picked up a new 2019 F-150 supercrew this week. Our salesman Tim was fantastic, pulling all the strings he could to get what my wife wanted. The whole team over there treated us like family, and we've never had a smoother, more pleasant buying experience hands down. Even got some sweet ford hats.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not ver smart

By JoyceT on 4/9/2019 at 11:23 AM. Helped by Tim.

I was told that I was that I was not very smart and not good at math by employee at Cook Ford because I gave a bad review It came from Tim CookFord tell you lies to get you in do not deal with them when you get them a bad review they call on the phone and insult you

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy happy happy!

By eskantz on 3/8/2019 at 5:06 PM. Helped by Steve.

Started with Steve he was so nice, plain speaking, down to earth. Everyone I met after him were nice professional and mannerly , true southern charm.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

misleading advertising

By neveragain on 9/21/2018 at 1:12 AM. Helped by Tim Davis.

Cook advertised a very specific price on a new Expedition which was highly competitive. Discounts were not detailed, only shown as 'Cook discounts'. At the dealership, the "sale price" given me was $5k OVER the internet price, because the "Cook discounts' didn't apply to cash buyers. Fine. I understand you want to make money on financing. But be honest about the "internet price" you advertise. That was a highly unethical and disingenuous (dishonest) tactic. Even if their price were better than another dealer, I would not go back and will never buy from them. Wasted my time.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great

By Ricky22 on 10/18/2017 at 6:24 PM. Helped by Joanne.

Fair price on vehicle and customer service was great ! I would refer a friend or family member. Lots of vehicles to choose from on site.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Please pay attention

By SuperDuty2017 on 9/14/2017 at 10:25 PM. Helped by Bill Rhodes.

I purchased a new truck and the salesman was great. We agreed on a price and when I went to financing he added in a warranty that we never even discussed. He never gave me the buyers order either. After getting home and going over the paper work I called him and told him he overcharged me. He and the sales manager tried to explain what could have happened but never took responsibility for what did happen. Never offered me anything for their deceiving act, just thanks for coming back in and see you later. I would proof everything you sign before you leave and ask for the financing paperwork and make sure it is correct. Great salesman, just shady financing people.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

4x4 repair on f250

By Lee on 9/6/2017 at 5:34 PM. Helped by Stacy.

I explained my problem, dropped my truck off, received a call 45 minutes later explaining the repairs needed and the exact cost of service. I authorized the work and two hours later received another call that my truck repair was complete. The lady that was working with me was very nice and extremely professional. Picking up my truck and paying was flawles. Great people.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Hard to reach people but satisfied

By Booker1 on 9/7/2017 at 7:10 PM. Helped by George, Nicole, Kelly.

It was hard to reach people that could help. If I did reach people they were very helpful. Overall I was satisfied but I never got a call back from sales after leaving messages with sales rep and manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Eq1 on 8/24/2017 at 12:44 AM. Helped by Mark.

Everyone at cook ford was nice and attentive... no one was pushy either I was a little cautious at first but cook ford definitely earned the trust of my family and myself would go again for my next ford purchase Mark did great! Price was also fair

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior raptor purchase experience

By Ken on 8/23/2017 at 6:34 PM. Helped by Jessica, Anthony, Ed, Oscar.

Buying a vehicle made easy. Knowledgeable salespeople, professional & personable staff, wonderful service and easy, quick process. I would not hesitate to recommend to family or friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience.

By Ocelot238 on 8/16/2017 at 6:27 PM. Helped by Tim.

Great price on a great truck. Tim was fantastic. Would definitely go back for my future vehicle needs. They definitely made it worth the drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

South of high pressure

By Richard Cronkwright Jr. on 8/12/2017 at 3:16 PM. Helped by Lisa Requenes.

As a person who has purchased almost 20 from Cook(previously Gene Hamon) Ford since 1986, I have gone back time after time for two reasons, price and service. Also, I am not the easiest person to deal with when it comes to purchasing a new vehicle. The reason previous posters walk away disatisfied with Cook is because they are expecting big city "fluff." If you want hot dogs and balloons, go to to Houston. If you want the right car at a great price from a dealership who will do what they say, go to Cook Ford. Ask for Lisa R., and she will do everything to put you in a new Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Maddog68 on 8/9/2017 at 2:58 AM. Helped by Steve.

I really enjoyed my buying experience the staff at cook Ford Really took care of me Dave Delisio in Service is unmatched he is excellent at his job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal on a Focus RS!

By FocusRSGuy on 8/8/2017 at 12:42 AM. Helped by Jessica Juarez, Lauren Moore, Lisa Requines, etc..

The entire team at Cook Ford including the Internet crew did a great job of giving the info I wanted on the car I wanted. They were also great with helping arrange financing, handling the paperwork, getting accessories done and delivering the RS. Kudos to them on a job well done!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great

By waltcar1 on 8/3/2017 at 12:59 AM. Helped by NA.

Didn't visit the dealership order my part by phone and had it shipped to the repair shop. No ford dealership in the Baytown/Crosby area was willing to help me with this problem. Thanks to Cook Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service at Cook Ford!!

By Dan on 8/2/2017 at 5:14 PM. Helped by Did not make note of names..

The Service Department at Cook Ford is prompt and professional. They go out of the way to make you comfortable while your vehicle is being serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By blueeyes2 on 7/25/2017 at 8:57 PM. Helped by Perry Turnbow.

They were straight on the pricing. They were ok on the trade. And there make ready and customer service is good. My experience with the service department is the best ford has to offer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great deals and service

By Trey on 7/19/2017 at 5:21 PM. Helped by George.

George at Cook Ford is great!! He was very patient and worked with me until we found the truck that I wanted for the price that I was willing to pay. They did a great job helping me out and I will be back for my next truck!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Ford Fusion

By Fusion17 on 7/14/2017 at 11:58 PM. Helped by JoAnne.

A friend recommended Cook Ford. I was very happy with the customer service. We had a good experience and I bought the car I wanted at a good price.

I would recommend this dealer.