Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership that cares about their customers!

By Callie88 on 9/8/2017 at 1:54 AM. Helped by Teena Cardoni.

I went there with one vehicle in mind... a Dodge Ram. Teena Cardoni made the whole experience calm, easy and fun. The dealership worked hard to get me a good deal. I wasn't able to take the truck home the same night (fixing a mirror that I already was aware of) so Teena hooked me up with a reliable cool loaner vehicle. If you are looking for a new or preowned vehicle go see Teena at Cook VW. She doesn't do this just for the sales, she takes time to get to know each customer and truly cares about your wants and needs. Thanks Teena!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies, lies and more lies!!!

By Stephanie2563 on 7/1/2017 at 10:34 PM. Helped by TEENA, JOSH, GM.

Drove over 7 hours. Lied to about price, about car being damage, about car being fixed, every other word was a lie. It was the most horrible experience with trying to buy a car I have ever endured. I would never go back here again!! Please don't waste your time or your money!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By Maryann on 6/29/2017 at 8:32 PM. Helped by Basil, Evan,Josh and Robert.

Our sales Rep Basil was awesome! He was attentive to our needs and expectations. Never any high pressure tactics like most dealerships and reps that we visited. The entire staff at Cook Volkswagen was awesome..... Evan, Josh, Robert and everyone was kind and friendly. We will be recommending Cook to all of our family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My new VW purchase

By SharnL on 6/19/2017 at 12:17 PM. Helped by Karra, Joshua, Josh.

This was my second purchase at Cook VW--Karra was most helpful, knowledgeable, going the extra mile to see me through the buying process. Joshua was also very knowledgeable, easy to talk with and helped me complete the finance portion of the purchase. Thank you All!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By WV on 6/12/2017 at 6:46 PM. Helped by Kara.

With all the dealerships to choose from, Cooks VW sets it's self apart with outstanding deals and amazing customer services. Our sales person Kara was 5 stars all the way!!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Very knowledgeable salesperson

By Clayton Jackson on 6/8/2017 at 5:45 AM. Helped by Karra, Josh.

Salesperson Karra was very knowledgeable and helpful in finding me the right vehicle for me. Sales manager Josh did a good job of getting the price where I needed to be and made sure I got a few extras for the car including giving me a cool VW sticker that was one of his personal ones.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Buying Experience

By BarbP on 6/2/2017 at 12:36 AM. Helped by Teena, Joshua.

Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at the front door, the test drives all the way through financing, Cook made it all easy. If you need a new or used car call Teena, She was very accomadating. She had no issue with my taking the car to my mechanic for a informal inspection, and she even had Cook staff pick up my trade as well as having the vehicle delivered to my home since I was not driving my car. The Finance dept, found me a spectacular rate and payment plan that works for me. Could not be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

See Teena

By Georgia83 on 5/14/2017 at 12:33 AM. Helped by Teena.

Teena was a big help to me in buying back my diesel and getting me into a new car. Very professional and personable. Friendly staff.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bait and Switch the Price

By Dave Cunningham on 4/22/2017 at 2:39 AM. Helped by Mike, Hamilton.

They list the cars for prices you can't buy them for. There excuse is all dealership use this practice. They list 2017 Ford Fusion for $16988 The salesmen Mike texted me the price of $18900 plus taxes and tags. Could not even give me a phone call. I called the owner Mr. Cook no reply. Will never give them any business or a single dollar. Highly recommend you spend you money elsewhere! There name should be Crook's VW of Fallston Dave Cunningham

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pulled the old Bait and Switch on Us!

By BP on 3/3/2017 at 9:32 PM. Helped by Teena Cardoni.

Called about a great ad for a 2005 Sable for my 17 year old daughter and made an appointment to come in to test drive it the next day. As soon as I got there we were told that we would not leave there that day with the car and that it wasn't inspected yet, but had other cars to show us. One was disgusting! Seats all ripped up, etc. Then sales girl wanted to show us two cars that were much newer, which yes were nice. No one could tell us the prices of these cars! How hard is it to look in computer system?? Then the very rude manager came over to us and told us how much it would be monthly. Which is not what I wanted to know. How much were the cars???? It seemed like they did not want to sell me the car I intended on buying...and paying CASH for! They wanted me to purchase a newer used car and pay 60 months for a car. NO THANK YOU! Yeah still waiting on that call for the Sable. Been a week. DO NOT BUY FROM THEM! Cook's are CROOKS! No integrity whatsoever. Sorry I wasted my time there!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best!!!!!!!!!!!!

By cpcomic on 1/22/2017 at 8:47 PM. Helped by Teena Cardoni.

Teena Cardoni was awesome! NO GAMES! I had been to 20 dealers, and Teena made me feel comfortable from the start. Thank you Teena and Cook VW!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By NRobinson09 on 12/6/2016 at 5:25 AM. Helped by Teena Cardoni.

Teena Cardoni is a breath of fresher air!!! She worked hard and got me approved. Never once did she give up on me. Never once was I unsure of what was happening. Her and the staff were like a second family and I could never thank her enough. If anyone needs a car go see Teena Cardoni at Cook Volkswagen. Unlike other people she is beautiful and honest and she gets the job done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Courtneylynn096 on 12/1/2016 at 3:07 AM. Helped by Teena, John.

As I'm sure everyone is aware, the car buying process can usually be very overwhelming, and certainly scary for most people. But especially for those who are young, as I am. As a 20 year old, who is making a giant commitment and purchase on a vehical that they want to last for quite some time.. It is very reassuring to have people like Teena from this dealership to help you along the way. I walked into cooks Volkswagen a few days ago worried out of my mind that the car of my dreams just wouldn't be realistic for me. But between Teena and John they made my dream come true, and did everything in their power to help get me into my brand new Volkswagen Tiguan. Teena has a great personality, and went above and beyond as a sales person to really please me. And John worked very hard and helped me much more than I'd ever expect possible, to be sure I left today satisfied with my vehical at the best price he could give me. I am very thankful that I met these two, and that they could really help me get all I had hoped for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By Mark_Ashtola on 11/28/2016 at 2:40 PM. Helped by Teena and Josh in sales; Josh in finance.

I purchased a 2017 Golf Alltrack Thanksgiving week and had another great experience at Cook VW. My family has done business with Cooks for decades and we have always had a great buying experience. Teena and Josh in sales, and Josh in finance, were a great team that made the purchase experience painless. If you are in the market for a crossover wagon such as the Audi Allroad or Subaru Outback, take a look at the new Golf Alltrack. It is priced to compete head to head with the Subaru and is superior in several categories to include the infotainment system. The base infotainment system is outstanding and easy to operate. We also love Cook's service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Lajoy on 11/15/2016 at 6:41 AM. Helped by Robert Dawson josh.

My recent experience at Cook Volkswagen was a pleasant buying experience. I have been in the market to upgrade my daughter's first car, Convertible New Beetle. When had been getting the Beetle serviced at Cook for the last six years and completely satisfied with the service team as well as VW. Salesman Robert Dawson was very responsive to my initial inquiry and a pleasure to do business with. I am a tough cookie when it comes to negotiating and making big purchases. And I must say, the Cook team was patient, fair and on top of it!! Mr. Dawson was very knowledgeable and went above and beyond. I purchased the car as a surprise and the Cook team made it a special moment by presenting her with the car wrapped in a pretty pink bow. I thank the team and a special acknowledgment to Robert Dawson, Sales and Josh in Finance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By Vanessa 1017 on 10/3/2016 at 6:57 PM. Helped by Josh/dealer and Joshua/finance.

Wonderful experience. Everyone was kind and very courteous.They made me feel enthusiastic about purchasing a car. They really go beyond the call of duty, to make sure you're satisfied. Especially Josh!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ROYAL CARPET TREATMENT!

By ktea.crumb on 10/3/2016 at 2:24 AM. Helped by TEENA CARDONI, JOSH K, JOHN.

I was referred to Teena Cardoni by a friend and I am so glad I made the call to her! After going to several other dealerships and being told I needed a cosigner and more money down, I was highly discouraged. When I called Teena, she immediately made me feel like I was talking to someone I had known all my life. She was warm, welcoming and compassionate to my needs. Due to my work schedule I was forced to cancel and reschedule several times. I fully expected Teena to ignore me but she continued to call and text me, encouraging me to give her the opportunity to make me happy. When I went to the dealership it was like the royal carpet was rolled out for me! I was greeted by an employee who took me straight to Teena, who welcomed me like an old friend. I instantly felt comfortable! Teena took the time to let me look at and drive several vehicles. She provided me with options and didn't pressure me or try to push me into anything. She allowed me time to take the vehicle to show my parents and when I returned, I purchased the car! From my first phone call, through many text messages and emails, right down to signing the contract, I was treated better than I can ever remember being treated. My daddy always referred to me as "Princess" and I have to say, this whole experience made me feel like royalty! From Teena, to the managers and right down to the car cleaner, the environment at Cook Volkswagen was an A+ experience! If you are looking for a car, CALL TEENA AT COOK VOLKSWAGEN! Like me, YOU'LL BE GLAD YOU DID!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By Tiffany0720 on 10/1/2016 at 11:47 PM. Helped by Robert, josh.

Robert and josh were so friendly and helpful. They helped me in my decision of buying my first car! They were both patient and so kind. Definitely go see them to help with your decision!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great people

By Katieamour on 9/30/2016 at 11:40 PM. Helped by Robert Dawson.

Cooks Volkswagen is pbly one of the best dealerships I've been to, even tho I didn't get the exact car I wanted I left a happy customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy short sweet happy

By Lgoodman3 on 9/24/2016 at 5:49 PM. Helped by Robert Dawson.

Bought my jetta wagon here in 2003. 13 years later trading it in for a 2016 Golf Sport Wagon. Very helpful and attentive salesman. Easy to negotiate with and was able to get my requested interest rate.

I would recommend this dealer.