Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.7  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Extremely pleasant experience!

By CB on 4/18/2018 at 2:38 PM.

I truly hate the car buying process but Dee and other staff at Copeland were very kind and helped me through the process with no hassle or lying. Completely different experience than the horrible service I received at Bourne’s Auto Center. I was lied to at Bourne’s and was told they could get me at the payment I wanted but came back at $80 higher. Copeland was able to get me at the payment I wanted and with a newer vehicle. The customer service at Copeland is impeccable and I’m glad I was referred to them to purchase a newer vehicle. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, thanks! Dee Smith!

By Ltabb on 4/14/2018 at 8:40 PM.

Dee Smith, professional, friendly, and knowledgeable. She answered all questions asked. Ms. Smith is honest and worked extremely hard getting a deal that I can afford. I highly recommend her as a dealer you trust!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome customer service!!

By Kevin on 3/20/2018 at 5:29 PM.

I was at Copeland Chevrolet looking for an affordable car and as soon as I entered the building Dee met me with a big smile and took me to her office, she was very professional and explained everything to me. At the end i wasnt able to take the car that day but i will definitely be back to make business with copeland because of this women. Keep up the good service!!

I would recommend this dealer.

Overall Rating

4.2  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Overall Decent

By Jay Barchard on 3/17/2018 at 3:07 PM. Helped by Dan Brand.

Just bought a certified pre-owned 2016 Chevy Malibu from Copeland Chevrolet. Postives: Dan Brand was my salesman. He was great. I guess the poor guy ended up having to jump my trade after it wouldn't start when I left. What can I say, "She" always was a grumpy car. Ha! Really though, sorry Dan. He was great. They were all polite. Even when I went to get my sticker yesterday. Not really a bunch of pressure to buy. When I initially browsed their lot. They didn't hound me. Also their attitude didn't change as soon as I gave them down payment & my signature. I had that experience at VW Quirk Braintree when I bought my last car. Not a fun one. Negative: that was a similar experience to Quirk VW. I noticed something basic was missing after purchase. With Quirk VW it was an antenna. There was no help with that once I bought the car. They already had the money. With Copeland Chevrolet it was similar. Except it was floor Mats. My fault for not noticing/checking. I did pay the $130 (who would of thought mats would be so xxxx expensive lol) to get the all season ones yesterday. I didnt expect free ones persay. That would of been nice. But a little discount or something after buying a car from them would of been nice. Overall I would recommend them. Straight talk - It does seem like a dealership. As they all do. But my experience so far is that they are on the better half of the dealer hemisphere. Hopefully your experience is good too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying process

By robtom97 on 3/11/2018 at 8:44 PM. Helped by Mike Douad.

Before I even entered the dealership Dee was there to warmly greet my wife and me. She took the time to understand our needs and budget and went above and beyond to meet those needs. I dread going to a car dealership on a weekend because it is an entire day process and I questioned the number of questions we were being asked at the beginning the process but after the approval, I understood the reasons. If was to make the buying process seamless, efficient and easy. My wife and I drove out of the dealership within 4 hours with the vehicle that exceeded our expectations in options and price. It would have been sooner but we enjoyed interacting with Dee. Everyone was friendly and welcoming. In my opinion, this is a 5-star dealership. Dee gets an A++ for customer service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free

By jozeph77 on 2/28/2018 at 11:00 AM.

Got a Fair Price, Style, Color of the truck, worked out well enough for me to Drive the new vehicle away in under 3 hours on a Sunday

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By EdP508 on 2/26/2018 at 6:14 PM.

Dee was pleasant and helpful. She went above and beyond to address my needs throughout the entire buying process. A+ customer service from Dee and the Copeland crew.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Helpful!

By Kendra Wentzell on 2/13/2018 at 7:09 PM.

I decided to lease a brand new Chevy Cruze and Rob made it an easy process and helped me to look at all the options before picking the perfect one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Lmarc611 on 2/9/2018 at 11:22 AM.

The vehicle knowledge the sales consultant, Rob Fuller, has is impressive, as was his attention to my wants and needs in a new vehicle. Professionalism of all Copeland staff was impeccable. This was the 2nd family vehicle purchased from Rob Fuller in less than a year and it wont be the last. He is now our "go to" car man. Its been a pleasure working with him and all of Copeland Chevrolet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Fuller salesman

By LION CARL on 2/7/2018 at 2:16 PM. Helped by Max Reed, all were friendly.

Very knowledgeable about all cars. I change my mind several times during test drives. Rob was fine with it. His attitude made the visit enjoyable. Never felt pressured. Rob's Mantra" Next car up. Make sure the Customer gets the right car ." If you are not up to all the great technical gadgets, Rob will explain it all.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

.......

By Danny on 1/24/2018 at 2:13 AM. Helped by The boss exc.

If you dont like your car you have 3 days and 150 miles to bring it in and swap it. They will try to tell you otherwise. So stand firm.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

great experience and great salesman bob fuller

By Vernon on 1/23/2018 at 11:19 PM.

Had a great experience in my purchase of my Colorado. Salesman Bob Fuller was great and very knowledgeable. Everything went smooth and left with my new truck the same day. Bob helped me before I left with making sure I was all set up with onstar system and programmed my phone and made sure I understood all aspects of the vehicle before I left. I felt he went above and beyond my expectations of a salesman. Will definitely revisit when ready to purchase again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the Guy to buy a car from. ABOVE & BEYOND

By tammy on 1/23/2018 at 11:00 AM.

I was more then pleased with the service I received when purchasing my 2018 CHEVY CRUZE. My Salesperson Robert Fuller was extremely pleasant, accommodating, polite, and patient. He took the time to ensure that I found the vehicle I wanted. His overall knowledge of the car was exceptional. He took me on a test drive and explained the features of the car. The day I picked up my car it was raining and Robert brought the car into the service area so I wouldn’t get wet while he again explained all the features to me thoroughly, set up my phone and called Onstar to install my new account. Robert is a wonderful salesman and I was very impressed with the service he provided me. Make sure You ask for Robert when you go to COPELAND CHEVROLET.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Fuller, Beyond every expectation

By Jrw1680 on 1/17/2018 at 1:33 AM.

Rob was attentive from the first second. Listened to what I wanted, And worked diligently beyond normal hours to exceed my wants, within our budget. Friendly, passionate, and easy to talk to. Helped understand the z71 from hood to tail gate. Surpassed my expectations through the whole process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Copeland Chevrolet and Vehicle Purchase

By 2017 Silverado Purchasse on 12/28/2017 at 1:43 PM.

We had 2 older vehicles and it was time to start thinking about purchasing newer for our family. Once we began looking at other dealerships no one seemed to care or even go over the vehicles. When we went to Copeland Chevrolet not only did we get a great sales team but they went thru each vehicle and told us the pros and cons to buying each one. We ended up purchasing 2 vehicles from Copeland Chevrolet. A brand new one and a certified pre owned. It was the easiest and most comfortable purchase for our family. I would recommend anyone looking to go see Robert Fuller at Copeland who will give you his devoted time and efforts to find the right vehicle for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New customer

By Mkenn39369 on 12/11/2017 at 3:37 PM. Helped by Dan Brand.

As a new "Chevy" customer, I was nervous about switching car brands but they made it a great experience. Love my new Equinox! Sales associate Dan Brand was so attentive, had or got answers to all my questions, and even sat in my new car and set up everything to do with Onstar, radio stations, blue tooth, wifi, etc. Great customer service and rapport.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic deal on a beautiful new Colorado

By rwhammer on 11/28/2017 at 2:49 PM. Helped by Max Reed , Andrew McCormick.

I purchased my second new vehicle from Copeland this year. I was so happy with my new Equinox I purchased for the wife That I went down and got myself a new Colorado. Robert Fuller is a great salesman. He had me in and out in no time. It is always a blast to shop for a new vehicle and I can't think of a better place to do it. Go see Rob for your next vehicle. You won't be sorry. Also the service Dept. is quick and on the ball. In and out fast. Parts is also helpful and knowledgeable. Get all your GM parts here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Ion Leanco on 11/23/2017 at 1:11 AM. Helped by Dee.

We recently bought the car from Copeland Chevrolet and we are very happy with the service we got ! Dee was wonderful ! She explain everything very easy to undertsand and she answer all our questions. Everybody was very nice and worked together so we get the car as soon as posible. If you need a good car at great price, best customer service this is THE PLACE... Dont forget to ask about DEE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The Best of 6!

By Silverado15 on 11/14/2017 at 1:05 AM.

I'm on my 6th Silverado since 2011, and this dealership had the most knowledge of Chevy products! The staff was very friendly and really know how to treat customers. The new facility is state of the art and the pride in which the staff have for it shows. My salesman had a full understanding of the truck; it was as if he had just come from an intensive training or had actually made the truck himself! Great overall experience and I highly recommend Copeland Chevrolet! Robert Plante

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service with no pressure

By ESW on 10/22/2017 at 9:59 PM.

Robert Fuller has help us twice to find a car that fit our budget. He was courteous, proffessional and understanding and listened to our needs. The rest if the staff is is exactly the same. The new location is state if the art as well. We would defiantly recommend Copeland Chevrolet and make sure that they ask for Robert.

I would recommend this dealer.