Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.5  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership

By djoseph on 5/27/2019 at 8:26 PM. Helped by Carlene (Finance).

This is the best dealership I have ever been to. Once I to to the dealership, Frantz was eager and willing to help my sister and I find our dream car. Next, I test drove a car and immediately fell in love with the Toyota Corolla. The same day, I made a next day appointment with Frantz so I can bring my parents to view the car and to help me make a decision. He was so nice and kind to my whole family and made sure that our needs and requirements were met in regards to affordability. He even helped me trade in my old Nissan. Frantz was great and helped me through each step that I needed to do in order to get my new car. It is obvious that he has a passion and dedication to helping others purchase a car that they love. I will definitely recommend other family and friends to go to this dealership. I was overly satisfied with this dealership and it made my car shopping less stressful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By tatijos90 on 5/27/2019 at 7:49 PM.

Great experience at Copeland Toyota. This dealership has a wide variety of cars for the right price. Frantz Destine was very knowledgeable and answered all my questions. I would recommend this dealership.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Very happy with the whole experience.

By Nat on 4/25/2019 at 11:55 PM.

I felt I was listened to and that my concerns were taken into account.Everyone I met was courteous. (Dont have my car yet but expect to be satisfied. They are fixing a panel.)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Smooth transition!

By aceband2003 on 4/23/2019 at 4:59 PM. Helped by Marcemel.

My lease was almost up including my mileage so the salesman said if you lease a new car now we will pay the rest of your payments, and you don’t have to worry about the mileage, all true!!! Easy transition!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By Sandra on 4/20/2019 at 4:05 PM. Helped by Roberson Saintfleurose..

Went to Copeland as my son recommended them. Great customer service by Roberson Saintfleurose. Everyone was very nice and friendly. I'll definitely go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing as Always

By PasqualeKP on 4/18/2019 at 9:22 PM. Helped by Nah Nguyen.

We just purchased a 2019 Toyota Tacoma. This is our 3rd purchase with Copeland after dealing with Boch for 2 purchase. We will never use another dealership other than Copeland! We have met the owner and even though we are a middle classed family he and all his staff has always treated us first class! Our Original salesman is now our finance officer. Nah Nguyen is world class! He speaks human and was NEVER overbearing or pushy! THANK YOU COPELAND TOYOTA!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Despicable customer service

By Lizzie97 on 4/13/2019 at 9:07 PM.

A tattooed employee had the worst disposition that any one could have encountered and tried to talk down to me. HE WAS VERY VERY ABRUPT.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service

By abarros on 4/11/2019 at 11:48 PM. Helped by Dennis Nguyen, Carly Le.

We received exceptional care from Dennis Nguyen and Carly Le. They are AWESOME, great customer service!! We will definitely refer our family & friends to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied with Copeland Dealership

By JChamp2019 on 4/5/2019 at 11:03 PM. Helped by Dennis Nguyen Sales Associate - Excellent Rating.

We had an excellent experience at Copeland Toyota Dealership and our Sales Associate Dennis Nguyen. We would definitely recommend others seeking to buy a Toyota to go to Copeland Toyota. Overall Rating EXCELLENT!!!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price

Disrespectful and not trustworthy

By mrmoose143 on 3/14/2019 at 1:06 AM. Helped by None of the folks we dealt with are listed..

Tried this dealership for the first time just to see who else was out there. Things started out nice and friendly. The deal wasn't going to happen and they became rude and never returned phone calls. Stay away... far far away.

I would not recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

Takata Air Bag Recall

By LilJoe on 3/6/2019 at 4:21 PM.

The entire experience was seamless. Mart Walsh, my Service Advisor, was very professional and detailed. He even arranged for a complimentary Loaner Vehicle for me to use until my car was ready. He quoted me a work time of about 3 hours and, true to form, I received his call 5 minutes after quoted service time. My only disappointment was not being able to purchase Weathertech Floor Mats ( with "lip" extenders) for my 2012 Toyota Corolla model. As it was explained to me, those are not compatible with my vehicle. Finally, when I reviewed the completed paperwork prior to checkout, I noticed a sheet labelled Complimentary Auto Scan. I wondered why this was not offered to me. This might be a way of "upselling" to customers who are ready a "captive audience".

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

not hones

By Jane1944 on 2/4/2019 at 3:23 PM. Helped by Melvin.

I bought my 2012 Prius and I was told that the synthetic oil will last 10,000 miles between oil changes YET they set (dealership says they have no control?) the "warning" for every 5,000 miles. I don't believe that they are trustworthy..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free

By Klee21 on 1/16/2019 at 2:00 PM.

Copeland Toyota has the nicest and most knowledgeable employees which helps make the transactions smooth and personal . Great customer service, very clean and inviting business with lots of vehicles to chose from

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No one knows what the xxxx theyre doing

By 16highlander on 12/27/2018 at 2:09 PM.

Came in for a tail light that had fog in it. No one could tell me over the phone if it was covered under warranty. Making an appointment for service was like pulling teeth. They made my appointment for the wrong day. Everyone on the phone was an xxxxxxx. Finally got to my appointment and im 25 minutes i to waiting for them to "research" the problem as i write this review. No one has a clue why im here or if its covered under warranty. Service advisor is giving me attitude because im giving him attitude cause this process is xxxx. I cant think of a simpler problem to have with a car and these xxxxbirds are giving me such a hard time about it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Matt Potts-Salesman if I could give you 10 Stars I would.

By Maggie on 12/6/2018 at 12:43 PM.

Matt was the most courteous and gracious salesman my husband and I have ever dealt with. Car Dealerships need more salespeople like him. Thank you Matt!!!! It was a pleasure meeting you :)

I would recommend this dealer.

Overall Rating

2.3  

1   Customer Service
2   Friendliness
3   Overall Experience
3   Quality of Work

Service Department

By toyouner on 10/8/2018 at 12:13 AM. Helped by Not sure of name.

Om 10/06 I had a 10:20 AM service appointment for my 2018 Camery rental. I arrived on time and was checked in . Given a pager and asked to wait in the lounge . At 11;30 I went to the desk to inquire as to how much longer would have to wait . Was informed 30 to 0 minutes longer . This I believe was way to long and most inconvenient as I had other things I needed to do . I believe they way over booked appointments to make money at our expense.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Very bad experience

By Zouheir on 10/6/2018 at 7:56 PM. Helped by Ricky.

I called and scheduled a routine maintenance appointment for my sienna. I arrived there 15 min before my appointment and I was told that I didn’t have an appointment. I tried to convince the guy that I called and booked an appointment by showing him their phone number on my call history 3 days earlier. The guy told me “ I believed that you called and scheduled an appointment” but he didn’t do anything to correct their mistake. I suggested If he can squeeze me in since I am there but he refused. I had to leave very disappointed of the service I had. You acknowledge that you screwed me up but you didn’t do anything to correct your error. I felt that my business is not appreciated. You just lost a client. I will never go back there and I will not recommend Copeland Toyota

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from Alan Miller at Copeland Toyota!

By Flygreg on 9/21/2018 at 9:20 PM.

Purchased a certified used Tacoma from Alan Miller at Copeland Toyota. Alan was fantastic to work with. He was knowledgeable about the features of the truck and was able to answer all my questions. He was very accomodating not only to my needs, but to my family. The process was seamless and I felt I was buying a quality truck at a fair price. I highly recommend Alan and Copeland Toyota and will be back for future purchases.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Unhappy with service

By Roy on 9/12/2018 at 10:39 AM.

Copeland Toyota very disrespectful when u go there for warranty work I recently had my frame replaced they sent me a letter to tell me my truck was ready they said they tried calling me with a fictitious number and letter said truck ready return rental immediately because they don’t want to pay anymore. I get there and they bring me to counter they said sign papers and here’s ur keys . # 1. I haven’t seen truck I don’t no if Frame really was fixed and #2 we’re is my truck somewhere in the lot #3 does anyone want to look at rental truck I’m not turning it in without an inspection. This dealer on tv says treat people with respect and remember ur name totally false I bought truck there and due all services there the only person that says hi is the salesman mr mok he remembers who you are. I am very disappointed with the service Dept

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with the purchase of my new Highlander

By Mary37 on 8/16/2018 at 11:27 PM.

Had a great experience at Copeland Toyota in purchasing my Highlander. Haven’t bought a new car in 13 years and Bill Thomas was very knowleable about the features and options on the Highlander and was very attentive and very thorough with my questions. Couldn’t be happier.

I would recommend this dealer.