Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.3  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Advisor

By NoName19 on 2/15/2019 at 10:46 PM.

Since 2015 he has been the best car advisor I have ever had! Thanks to God and him My car has been working very well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, just awesome!

By drodriguez on 12/23/2018 at 4:23 AM. Helped by Danny Machado.

The dealership was top notch! Winsley went above and beyond to make sure I purchased the vehicle I was most comfortable with. After I decided on a SUV the process with Mike (Finance Manager) was absolutely painless, so quick and professional. I felt like family by the end of the whole process! I would recommend Coral Springs Nissan (Winsley in particular) to anyone who is looking for a new vehicle. Winsley as my salesperson not only was he professional, polite and attentive but went above & beyond in satisfying my needs.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

lies! Lies! Lies! Do not waste your time,,

By Sosnowskib on 12/17/2018 at 10:22 PM. Helped by Khalil Mrabe, Kelvyn Canes, Alfredo Cervantes.

I went in for an ABS recall, while I was there I asked Kelvin to look at the nav system (it’s missing the SD card) The tech Alfredo who assessed my recall, claimed it was fine and didn’t need to be replaced although i needed $1174.55 of fluids replaced. I just had them done 3 weeks before going to my trip to GA. Fun fact: also Alfredo claimed I needed a new air filter which I personally changed the day before taking it into this dealership. When I asked Kelvyn what I can do about my nav system he claimed he would have to take out my stereo system to retrieve the SD # on the back of the unit for $125. It’s the ONLY way they can find out the SD # for my vehicle. Knowing the air filter and all the other fluids were BS I found it hard to believe that a car manufacturer would put “hidden information” as to the vehicles nav system. Sorry Kelvyn that I’m a female and you figured you’d get what ever “bonus” you’d get for scamming someone, but I’m not that stupid! I sure do hope in fact that my brakes that were recalled were checked bc I have the paperwork stating your dealership is responsible!

I would not recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2017 Nissan Armada

By keliferrucio on 10/21/2018 at 6:31 PM.

When I purchased my 2017 Nissan Armada, my family and I thought we'd have peace of mind when driving/riding it. It all started when the gear shifter started malfunctioning. We took it to Coral Springs Nissan and they fixed it. Excellent! Then our Armada had one of the bolts from the windshield wipers fall off. They also were able to fix it. Over the past few weeks, we experienced an odd smell coming out of the A/C vents. We have three kids, and I noticed that every time we ride in the Armada, all the occupants (my wife and I, and three kids) started gasping for air. I'm afraid there is something going on with the HVAC system in the car. We took it to Nissan Coral Springs and there wasn't much they could do. I just wish they were more enthusiastic in offering more assistance, after all, the smell coming out of the vents is harmful not only to my wife and I, but to my kids as well.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scammers . Using their tactic "Bate and Switch" Rude!!!!

By Leo on 9/30/2018 at 5:58 PM.

Was discussing to sales person Brandon, I didn't tell my budget and goal, but salesmen told that the lease price and he told that he would be able to provide the lease price $299 including taxes with out of pocket first month payment and motorcycle fees . When we came in, he and manager told that "unfortunately they sold the last car with that price at midnight" and no other for this price available, however, for over $100 more they can do it. They did't deny the conversation and promises, however "it's sold at midnight". When I was asking the sales invoice for this car which is "no longer available" and sold at midnight, manager told me that they have 3 doors and we can use any. So rude and unprofessional. they do create more stereotyping for AUTO SALESMEN SCAMS WHICH IS PRESENT FOR DECADES . SHAME ON THIS SCAMMERS "BATE AND SWITCH" SALES AUTO TACTICS.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Discrimination and Rude Attitude

By Nissansucks88 on 9/2/2018 at 8:08 PM. Helped by Joel Perkins.

First, one of the Service Advisors by the name of Hernando Valencia was very rude from the beginning. He asked me what I needed done today and I told him that the splash guard was coming down on the car and I wanted to have it fixed. He said the splash guard cannot be fixed it must be replaced. I agreed and asked about the price. Hernando Valencia proceeded to tell me that it would be $200 or alil bit more. I agreed and handed him the car keys. As he was taking my contact info, I tried to give him my name since he asked about my phone number. He rudely said Its not your car it's your fiance's car. I was surprised by his comment but didn't let that get to me. So I sat in the Showroom and waited. Hernando Valencia told me in advance that the wait time would be 2 hrs. So as I'm waiting I decided to take a cigarette smoke outside. As I'm smoking my cigarette, I see this very young man driving my car recklessly. I'm like that definitely cannot be the car. So I follow the young man in my car and asked him if the car was ready. The young man said yes and handed me the keys. I walked back over to Hernando Valencia's office. He basically says oh we didn't replace the splash guard, we found a cheaper alternative for you. So in that moment I'm happy because I'm at Nissan service and of course I had faith that they would know how to fix the problem. I paid Nissan $50 for 2 screws and 2 washers. As, I'm headed home happy as lark. I hear a Loud dragging noise and my happiness turned into anger. I went back to Nissan Service frustrated and angry. Went to see Hernando Valencia to tell him what happened. He proceeds to say well we gave you the cheaper alternative because We didn't think you could afford it, because you would need to replace the front bumper. When he said that I just let my frustration out. Because how can Hernando Valencia the Service Advisor at Nissan tell me what I can and cannot afford. In that moment I felt like he was discriminating against me 1 because I'm black 2nd because I'm a female. I left Nissan that day very very disappointed and frustrated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mario Memo great salesman

By Dan130 on 8/29/2018 at 11:04 PM.

I can't rave enough about the quality of service I received in buying a car in June. Mario was exceptional. He was able to help me with identifying my needs and choosing the best car for me and my family. Due to his great customer service, wealth of knowledge and expertise, I will continue buying my vehicles through this dealership. This is my 3rd car with Nissan in 5 years. Mario was the best sales person I've dealt with my entire life. Due to me being active military, I was unable to give the great review he deserved. I hope this review helps give Mario the credit he deserves.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Do not buy from this dealership-Charles Gordon is dishonest

By A.B. on 8/11/2018 at 11:12 AM. Helped by Charles Gordon.

This review reflects my experience at Coral Springs Nissan. It was initially fine and then ruined by interactions with Charles Gordon. Initially, I had the pleasure of working with Luis Sotomayor and Alejandro Vega on the purchase of a new vehicle. Though the rest of my experience at the dealership was terrible, Luis and Alejandro are amazing and gave me 5 star service! They are both top notch when it comes to customer service. However, Charles Gordon is dishonest and any customer interested in a fair deal should avoid him. Charles Gordon was deliberate in providing misinformation to me regarding my purchase. Initially, I thought the issue was a small problem of a paperwork human error and would be quickly and easily rectified. My request was for them to honor an additional product purchase, a GPS system, one exclusive to the dealership. The product I requested is NOT the product I was given. I was introduced to the product by Mr. Gordon so it was very disconcerting to me that he would refuse to honor his suggestion and his word. I was given a basic (less expensive) version not the specific product discussed and agreed on. When asked to fix the situation he avoided my phone calls and didn't return my emails. After more than a week of trying to speak with Mr. Gordon I was finally able to get in touch with him on Saturday July 28th. It still took 3 more phone calls and an additional email with attached proof of purchase and service order for him to reply 2 days later. He did nothing to resolve the issue. I made my displeasure clear in an email to Mr. Gordon and I received a reply email that stated "Unfortunately I told the desk to take the car back from you as you would never be happy regardless of what we did to try and help you." What type of professional speaks to a customer that way? And what kind of business threatens to "take back" a car that had been paid for in full because a customer requested a product that was paid for? Additionally, when I attempted to rectify the situation by emailing and calling the President,Jack Jackintelle, the General Manager, Albert Lopez and Alain De Rougemont, General Sales Manager- I received no reply from them. I did receive a phone call from another manager with the solution to spend an additional $495 to get the product I was promised in the first place. I suggest anyone even thinking purchasing a vehicle from this dealership seriously consider the lack of customer care of the dealership and the lack of ethics and professionalism of Sales Manager/Internet Director, Charles Gordon. It is my understanding Mr. Gordon is in a management role. That is unfortunate as he tainted the entire sales experience for me. Mr. Gordon’s behavior not only was unprofessional but unnecessary. Who would return to a business that treats their customers this way? Who would endorse the service and business of a company that allows an individual in management to mislead customers, refuse to provide clarity and then speak in a disrespectful manner to them? This situation not only stopped me from purchasing an extended warranty, but it also has negatively impacted how I see Coral Springs Nissan as a whole. I will not be purchasing another vehicle from this dealership and I will be honest in my feedback to future potential buyers should my opinion be solicited. While I have received stellar care from the service department and had an outstanding experience with Luis Sotomayor and Alejandro Vega my interaction with Charles Gordon has tainted my overall customer experience. Please note Luis Sotomayor and Alejandro Vega were 5 star salesmen and I do not wish this review to reflect negatively on them in any way

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Oil change

By Flor E Santana on 4/23/2018 at 3:18 PM.

very bad service they treat you with a brazenness as you are wearing a dress they treat you outrageous me for not taking my car to any place to make your oil change they treat you worse than a garbage can not be the last time I come back ..

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

People First!

By ShulzCrew on 11/26/2017 at 6:23 PM.

Advocates for my needs. Made the experience as stressless as possible. Love the welcome mat they roll out! Awesome experience BOTH times! Felt like I was at a relatives home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Elena on 12/1/2017 at 10:09 PM.

The people that work there are really friendly.they da a good job.the car is always on time when they say and it's always on point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anton Fetkulov and Anthony Monserrate

By Pigit11 on 12/2/2017 at 4:29 PM.

Anthony Monserrate referred me to Anton. What a great experience! I have not had a new car in 8 years. I have not had a car payment either. Anton asked me three questions and was able to cut to the core of my search in minutes. He was knowledgeable and pleasant. Not pushy and arrogant. The whole experience took less than 3 hours including test driving and financing. I got an upgraded Nissan Altima for under my allowance I set for my proposed payment. Thank you to Anthony and Anton for making an otherwise stressful experience a pleasurable one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Carolina Delgado on 11/28/2017 at 7:32 PM. Helped by Francis Jose.

Excellent job at Nissan and have good experience at selling a lot of cars and have good manner to people buying the Nissan cars they are really recommend by people should but there car.i love Nissan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customer

By asr143 on 11/25/2017 at 10:27 PM.

We brought our car in for its initial oil change and some minor adjustments. We were very cordially greeted by a service advisor, Shai Brodny, who took care of us in a very timely fashion. The whole experience was very pleasant. The oil was changed and the adjustments taken care of with no hassle. Friendly and efficient service...what more could we ask for?! Shai and the service team did a great job!!! Thank you so much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Time Service Customer

By new owner 2016 on 11/7/2017 at 5:15 PM. Helped by Keanu Green.

This was my first time at this service department. I made an appointment for 7:30 am on a Saturday and wash shocked to see a line from the service department area that stretched out to the street. The service team members worked quickly to get all the customer's cars into the area and written up. Mr. Green was my service adviser and he listed me regarding my concerns for my 2016 Nissan Altima. Upon further inspection of my vehicle they discovered that a part had gone bad on my car and immediately asked me how to proceed. I asked if I could see the part on the car, as I am always looking for knowledge regarding the vehicle I am driving and being a woman this will also help me to identify location of parts for further research. He never even hesitated to take me into the service area to show me the worn out part. Upon inspection I authorized the repairs and was later told that the part was not in stock at present but he had already placed an order for it an would expect it within a few days. I really appreciate the honesty, customer service and detail work that is being done at this dealership. It appears that everyone at this location works as a well groomed team customer satisfaction is key here. The waiting area is within the showroom and that early in the morning it was very quite as most customers still not awake. There was a constant brewing of coffee for customers. While I waited every employee entering the area said, "Good Morning", which shocked me as most service area employees never say a word to you while you wait. First time here and I will becoming back again for future service to my car. Thanks to all who made my first visit a pleasurable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

very good

By marty1119 on 11/17/2017 at 9:25 PM. Helped by paras.

treated very well, no high pressure,were able to browse without bother, and were even treated to lunch. facilities were clean and comfortable and snacks and drinks were available

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Diane7701 on 11/15/2017 at 6:33 PM. Helped by Kelvyn canas.

I go to the same service everytime I go because he's informative and get me the best rates possible . His customer service is Awesome.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent

By Grace33j on 11/11/2017 at 5:54 PM. Helped by Keanu Green.

Upon my arrival someone talk to me and take right away, I didn't have to wait. The employees were friendly , the one who take of me we laugh a lot , everything was excellent. Thank you again. Many blessing.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Wait time was too long.

By Bella on 11/11/2017 at 5:10 PM. Helped by Kelvin.

I had a 9am appt. Arrived on time but didn't leave there till after 11am. I got an oil change, AC and air filter changed.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and easy

By Maria Cordero on 11/6/2017 at 3:27 PM.

They new exactly what I needed. Car was waiting for me when i got there. The customer service at this particular location way surpassed anything I've seen. This is my 4th Nissan and I will never go anywhere but Coral Springs Nissan.

I would recommend this dealer.