Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department Sucks!

By Kia guy on 2/7/2017 at 10:45 PM. Helped by Steve in service.

Steve the service manager is a thief. Every time I bring any of my Kia's in for service, he finds more "unnecessary " things that need attention. Last time, I needed my coolant flushed. Okay, I approved the service. Next time I dropped off my car, he called and said I needed the same extra services I needed 3 months ago. After I called him out on it, "Oh, my mistake, I was looking at the wrong invoice.. " He is not polite or professional and is only interest is to keep over charging you for unnecessary services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By Taylor on 1/7/2017 at 5:24 PM. Helped by Scott, Michael, Raymond.

My experience with Kia Pitre, was the absolute best that I've had in a long time! Everyone was so helpful, and eager to make my experience as pleasant as possible! Once I found the car of my choice, the process went so fast, which is almost unheard of! Great customer service, Pitre Kia! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing new Sedona

By Robert on 2/19/2015 at 10:21 PM. Helped by Moe and Ayrat.

We were not looking to buy a new car when we came in to the dealership. We were going to look at another dealer but after we drove the KIA Sedona we decided to see what kind of deal we could get. The gave us good price for our vehicle and the price we needed on the Sedona.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jacob

By Verna on 2/11/2015 at 4:48 PM. Helped by Jacobo.

Jacob was very knowledgeable, extremely helpful and an overall delight to work with while I was searching for my new. He made my experience smooth and enjoyable. Thank you Jacob! Verna Zimmerman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Location

By Ominous on 2/14/2015 at 8:03 PM. Helped by Andres Montano.

I love these guys! Everyone there was very friendly, knowledgeable and accommodating. I especially love the fact that my sales representative wasn't pushy (just trying to make a sale), and it made the purchasing experience very enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All Around Awesome!!!

By mer1969 on 10/3/2014 at 5:30 PM. Helped by Angelica Gurule Pat Rich.

Was looking for an AWD vehicle for the winters here in Colorado. I didn't want a high car payment or too expensive of a vehicle right now. Angelica Gurule and Pat are great sales people. Angelica and I did everything via Email and all I did was drive up from Colorado, sign and drive my Kia home. Totally love my Sportage and can't wait to test it in the snow. Totally awesome people and easiest car buying experience I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect first time buying a new car

By gabby14 on 9/26/2014 at 12:58 AM. Helped by Angelica Gurule Patrick Rich.

Angelica Gurule and Patrick Rich really knows their stuff. I walked in as a first time buyer no ownership credit last December (2013). They advised me get into a used vehicle to build my credit and that I would SOON be in a Kia Soul. September 2014 I bought a 2015 KIA SOUL with 18 miles and got the best interest rate ever. As a first time buyer I was very indecisive and they spent all the time they had helping me figure out what my true dream car was and NOW I OWN IT. Thank you Cottonwood Kia for providing such a clean, friendly, open, and reputable environment. I will definitely send EVERYONE to you guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Stellar Experience

By khraba01 on 9/5/2014 at 1:25 AM. Helped by Angelica Gurule and Patrick Rixh.

We recently purchased a Kia Soul at Cottonwood Kia. We loved the vehicle and customer service so much we went back and bought another one. Angelica Gurule was our sales representative and she is wonderful. She is knowledgeable, friendly, and has such a sweet demeanor. Partrick Rich assisted us with making the financing process so seamless. We had a great experience at Cottonwood Kia and would recommend them highly to anyone interested in purchasing one of their awesome vehicles!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A friendly, no-pressure, positive experience

By abc333 on 8/5/2014 at 12:12 AM. Helped by Jacob Schut, Patrick Rich.

Highly recommend Cottonwood Kia... I arrived dreading the car sales pitch and was greeted amicably by Jacob Schut. His professionalism and realism helped to ease the situation and relieve the pressure. After purchasing my car last September, I have since been back to the dealership with questions, fix-ups and check-ups. Jacob, Patrick, and their colleagues are always helpful and knowledgable and greet me with a smile. Excellence, laughter, and genuine interaction go a long way, especially in the car industry. Thanks for making it fun guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cottonwood is a clean, bright facility with very nice...

By ldtbenc on 3/27/2014 at 1:21 PM. Helped by Marshall Maloy.

Cottonwood is a clean, bright facility with very nice folks in the Service Center. I've found employees at other dealership service centers to generally be stressed out. The folks at Cottonwood are calm, friendly, helpful and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Did save some money on the service with a coupon,manager...

By Hmsvrine on 3/19/2014 at 1:57 PM. Helped by Marshall- it did take about 1.5 hours longer than stated.

Did save some money on the service with a coupon,manager very friendly and accommodating- would have liked a car loaner for the day please

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My overall experience at Cottonwood Kia service...

By aaron.dunn.94 on 2/9/2014 at 11:32 PM. Helped by Marshall.

My overall experience at Cottonwood Kia service department was excellent. I would reccomend the service department at Cottonwood Kia to others. Marshall was very friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brought in car to checkup on recommendation made by...

By adun23 on 1/16/2014 at 11:26 AM. Helped by Unknown.

Brought in car to checkup on recommendation made by another service center. Car was looked at quickly and honest feedback was given as to car status by car technician and service personnel. Given opportunity to examine car up close and provided with areas to look out for if the problems becomes worse.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

When I arrived I was immediately greeted and the...

By pdonah on 12/21/2013 at 6:58 PM. Helped by Marshall Meloy.

When I arrived I was immediately greeted and the paperwork was ready to be signed. The switch recall service was quick and my vehicle was driven with care and attention to ensuring the techs did not cause damage or get it dirty. Everyone was very friendly and courteous. All smiled and greeted me politely when approached. Good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience with my recent purchase at Kia....

By Tere1 on 12/1/2013 at 10:30 PM. Helped by Jacob Schut.

I had a great experience with my recent purchase at Kia. Jacob and the entire team made purchasing my vehicle a very pleasant experience! Thank you Jacob!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for the outstanding work you do?? The customer...

By vparrish76 on 11/23/2013 at 4:07 PM. Helped by Marshall Maloy.

Thank you for the outstanding work you do?? The customer service is very helpful in explaining recall information and what the vehicle needs to be in top shape. The mechanics do quality work. I can trust that my car is fixed right the first time. I have all the confidence in your mechanics. Thank you for taking such good care of me and my van.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it was great price and friendly sales person. i asked...

By sloma1 on 11/2/2013 at 1:43 AM. Helped by salena.

it was great price and friendly sales person. i asked some questions and the knew the answers. they treated me with respect. also washed my car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service manager provided overall exceptional customer...

By dcoakley04 on 10/29/2013 at 3:39 PM. Helped by Service Manager.

The service manager provided overall exceptional customer service. He provided a detail of the overall service that was provided and also the next steps of service that I will need on the next visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They explained why my car was acting weird and fix the...

By slgatzke on 10/26/2013 at 12:31 AM. Helped by Not sure.

They explained why my car was acting weird and fix the problem. They went above and beyond to help me out and fix the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We noticed the "Check Engine" light was...

By thesimpsons on 9/29/2013 at 3:17 AM. Helped by Marshall Maloy.

We noticed the "Check Engine" light was illuminated on the instrument panel. I immediately contacted Cottonwood Kia and spoke to Marshall who gave me a service appointment for the earliest possible available date. I brought the car in at the appointed time and described some of the "symptoms" we were experiencing around the time we noticed the Check Engine light. Marshall was extremely helpful in going thru each of the issues and assured me his Tech would find the cause of each problem. He also informed me of the exact cost associated with the Diagnostic Service and that he would contact me prior to proceeding with any additional services. Marshal called an hour or so later to advise me of the problems the Tech had found along with the approximate time and costs for both parts and labor needed to complete the repairs. Other than a slight mix up with my contact phone number, we were ultimately notified that the service was completed on time and at the price previously discussed. Marshall was even able to provide my wife and I shuttle service to and from the Cottonwood Mall while our vehicle was being serviced. Finally, Marshall was able to outline some additional services our vehicle requires in the very near future along with an estimate of the cost and time required to complete those services. Based on this most recent experience, I look forward to having my car serviced at Cottonwood Kia in future and to working with their service professionals like Mr. Maloy. I would have no problem recommending Cottonwood Kia to my friends, family and neighbors. Feel free to contact me if you have any questions concerning my experience at Cottonwood Kia.

I would recommend this dealer.