Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daughter’s first car

By Johnbo on 5/18/2019 at 1:17 AM. Helped by Casey Zecca.

We were looking for a car for my daughter. We went to Pitre Kia. Casey was so helpful and took great care of us and the process was easy. Highly recommend this dealership. Ask for Casey!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend

By Panama on 5/14/2019 at 3:47 AM. Helped by Derrick in the sales department and Steve in Service Department.

Purchased a 2019 KIA Sportage. Great experience; professional employees; great Service Department. Pitre KIA treats their customers like one of their own. Very happy with my new car 🚗

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of Rio

By Robm on 4/26/2019 at 3:53 PM. Helped by Brandon and Bryce..

Great experience at Pitre Kia. No pressure, no stress. Friendly atmosphere, knowledgeable, and very good listeners. Did not have to spend a half day haggling.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

good inventory, personable staff

By RobertoyBerto on 4/19/2019 at 7:43 PM. Helped by Ray Borba, Bob.

I usually dislike having to buy a new car but my experience with my salesman (Ray Borba) was smooth and well worth while. The Sales Manager Bob also was very supportive and answered what questions I had. Ray Borba knew his cars and was patient and knowledgable as I worked though my questions. Pre release service was fast and complete with good instructiions on the new workings of the car. I leased and will definitely use Pitre from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people

By Darin82 on 3/21/2019 at 3:43 AM. Helped by Dave Reano.

Got there n the poeple there are nice n greetable making us feel at home wth them. Only took couple of hours n chose my car n left happy. Recommended pitre kia to everybody n you'll leave happy too.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The most unprofessional set of employees and management

By khill2018 on 2/14/2019 at 6:20 PM. Helped by Bob Higginbotham, Scott Simkins.

TL;DR This dealership is filled with unprofessional employees who curse and throw papers rather than negotiate. They do not follow through on written promises and lie perpetually. Even their management refuse to apologize or fix obvious mistreatment of patrons. AVOID AT ALL COSTS! Do your car buying elsewhere. Below is selected text from an email I sent to the owner of the company, Bob Pitre, in hopes that he would remedy the mistreatment my family and I were subjected to: I bought a Kia Niro from Pitre Kia around Thanksgiving of last year. I was very happy with the deal. I liked the car, and I felt like the price was fair and the process pleasant. Unfortunately, the Niro was totaled in a rear end collision about 3 weeks after we purchased the vehicle. My wife and I decided to try to make a deal on another new car with Pitre Kia. We came within $500 dollars of a deal on another Niro, but we couldn't come to terms. Normally, that would not bother me: it's just business. However, one of the sales managers, Bob Higginbotham, was overtly rude during the process. He laughed at my good faith offers, and when it became clear we would not come to an acceptable deal for both sides, he literally threw the paper with the offer on it at me. I was stunned, but willing to try to make a deal on another vehicle, When Bob finally came back out, I mentioned trying to make a different deal on a different car. First, Bob said he had called his boss, Scott Simkins, who said, "I would rather make that car a planter than sell it for that price." Bob then said that there was no possible way they could make another deal, even though the second car was significantly less expensive than the one the deal fell through on. I would normally be willing to let all that flow past like proverbial water under the bridge, except that both my parents and I were promised a $200 referral check (as advertised). After repeated attempts to determine the status of the referral checks, I sent my mother to the dealership to try to get some answers (I was in Lubbock, Texas, for some graduate school work). They gave her two checks, both made out for $100 to her and to me. That was nice, but by my erudite calculations, only half of what was promised. My wife called several times to figure out what had happened. We assumed a clerical mistake had occurred. After days calling, leaving voice mails, and being blown off by Brice Hamilton, the finance manager who had originally cut the sub par referral check, she finally got in contact with Bob, the same sales manager who had punted the second Niro deal with us. He gave her a long runaround about how they had no record of any car deal with my parents and how he would do her a big favor by mailing us a check. My wife requested he just draft a check that my mother could once again pick up for us. Bob exploded. To my wife, Bob exclaimed, "SHUT UP! We have a process of doing things here, and if you don't like it, that's TOO BAD." My wife was naturally insulted, and she calmly told Bob he would not speak to her like that again. Bob got even angrier and hung up the phone. While all this was going on, I was giving a technical seminar at an Army base in Maryland. My wife could not contact me, so she called my mother to explain what had happened and to get a second opinion. My mother decided to call Pitre Kia herself, since she was also owed $100. She spoke with Scott Simkins, who proceeded to curse her out. Finally, he agreed to cut two $100 checks so he could "xxxx well hope to God I never hear from you again." I would be extremely happy if both Bob Higginbotham and Scott Simkins never had an opportunity to treat anyone like this again. However, I would be mostly placated with written apologies from both Scott and Bob to my wife and my mother. No matter the outcome, I will write some honest reviews of your business on whatever platforms seem most likely to be impactful. I hope I will be able to include your efforts at rectification in those reviews.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Purchase

By BlessMySoul on 2/6/2019 at 1:34 PM. Helped by Raymond, Bill, and 2 others.

Because of their great service on my Kia Soul, I went to Pitre 1st when I needed a new car. Easy to deal with and great follow up. Great experience. Great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Traded in a 2016 Kia Optima for a 2019 model

By sbo58 on 11/15/2018 at 4:48 PM. Helped by Derek Garcia.

Being that we are already Kia owners, the dealership knew exactly how to work with us, making the experience so easy. Derek Garcia is the salesman that everyone should go to at Pitre Kia!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lovely dealers!

By Grimlin on 8/24/2018 at 5:33 AM. Helped by Dez, Richard, Harold.

I'm an introvert and hate pushy marketers, so had long been dreading new car shopping. When the repairs for our 15-year old car were more than the car was worth, we knew it was time to say goodbye. We wanted a super fuel-efficient hybrid with room for our family - no one was more surprised than me that the Kia Niro fit the bill. i cannot rave enough about how respectful and kind the Pitre Kia employees were-nobody was pushy, or slimy, or used hard negotiation tactics, which is more than I can say for the dealer across town who sullied the good reputation of that make of car. 10 out of 10; would buy again (in another 20 years, when this one bites the dust). Go see Dez and the friendly crew at Pitre - they’ll treat you right!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Mysteehobbs on 6/17/2018 at 4:40 AM. Helped by Sal, Richard, Bob, Bill, Fran.

Everyone was absolutely amazing from the time I stepped into the door from Bob, to the time I left, with Fran and Michael. Sal and Richard worked hours until they found the perfect vehicle for me! During the time, EVERY employee; Bill, Dave, Melissa, Brandon were all smiles and showed nothing but hospitality towards me, welcoming me as if I was at home! Not one minute did I feel uncomfortable during this experience! Pitre Kia team you all Rock! Thank you guys so much!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pitre Kia buying experience

By Connie's Kia on 5/16/2018 at 6:30 PM. Helped by Hishammuddin Sal Salameh, Brice Hamilton, Sal's Superviser and Kia Reception and the guy who detailed the car..

Sal and the entire staff at Pitre Kia were warm and welcoming. They each worked to get us the best offers available and helped me through the financing maze. The car is beautiful and tightly soundproof, and we love it! Looking forward the economical fuel ratings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to deal with.

By Rudy18 on 5/10/2018 at 9:03 PM. Helped by Sal, the Lady who did the paperwork, and manager..

I have dealt with many dealers through the years and these individuals are the best! They were courteous, knowledgeable, and very helpful. Everyone did a Great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By J on 3/21/2018 at 8:01 PM. Helped by Fran, Al.

Fran & Al helped out so much and didn't make me feel uncomfortable/pressured. They put me in a vehicle I liked and worked hard to make it happen

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

This was the fastest I ever got my car in and out within 3 1

By Mynewbaby, wgach.2018 on 3/10/2018 at 6:54 PM. Helped by Dave Reano, is awesome and friendly, busy but quick at the same time, GREAT job Dave, keep up the good job..

I went to Kia to just look around, and before I knew it I was driving off in my new car, Thanks to Dave, and all who made it possible..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!!

By Randy2234 on 3/8/2018 at 10:13 PM. Helped by Jacob, Brice and Bob.

The dealership is very friendly and we’re from the time we test drive the vehicle to paperwork and picking it up.Jacob had the car hand washed and spent a great deal of time going over all of the operation functions

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department Sucks!

By Kia guy on 2/7/2017 at 10:45 PM. Helped by Steve in service.

Steve the service manager is a thief. Every time I bring any of my Kia's in for service, he finds more "unnecessary " things that need attention. Last time, I needed my coolant flushed. Okay, I approved the service. Next time I dropped off my car, he called and said I needed the same extra services I needed 3 months ago. After I called him out on it, "Oh, my mistake, I was looking at the wrong invoice.. " He is not polite or professional and is only interest is to keep over charging you for unnecessary services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By Taylor on 1/7/2017 at 5:24 PM. Helped by Scott, Michael, Raymond.

My experience with Kia Pitre, was the absolute best that I've had in a long time! Everyone was so helpful, and eager to make my experience as pleasant as possible! Once I found the car of my choice, the process went so fast, which is almost unheard of! Great customer service, Pitre Kia! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing new Sedona

By Robert on 2/19/2015 at 10:21 PM. Helped by Moe and Ayrat.

We were not looking to buy a new car when we came in to the dealership. We were going to look at another dealer but after we drove the KIA Sedona we decided to see what kind of deal we could get. The gave us good price for our vehicle and the price we needed on the Sedona.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jacob

By Verna on 2/11/2015 at 4:48 PM. Helped by Jacobo.

Jacob was very knowledgeable, extremely helpful and an overall delight to work with while I was searching for my new. He made my experience smooth and enjoyable. Thank you Jacob! Verna Zimmerman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Location

By Ominous on 2/14/2015 at 8:03 PM. Helped by Andres Montano.

I love these guys! Everyone there was very friendly, knowledgeable and accommodating. I especially love the fact that my sales representative wasn't pushy (just trying to make a sale), and it made the purchasing experience very enjoyable.

I would recommend this dealer.