Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jonathan was great!

By Migrant12 on 12/7/2018 at 3:02 PM. Helped by Jonathan Wilson.

Jonathan provided great service during our entire experience at courtesy. He was very responsive and helpful during the shopping process, trade in, and purchasing of our new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fan Repair

By Holli on 12/4/2018 at 2:20 PM. Helped by Chris, Service Department.

Chris in the service department was great! Very friendly, great communication. Our vehicle was fixed quickly and efficiently. Our needs were taken care of in a timely manner so our vehicle was back on the road and ready for use.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of state buy.

By Happy in Michigan on 11/28/2018 at 9:50 PM. Helped by Garret Wilburn.

Garret made our out of state buy easy. MDX was in top condition as described. All paperwork was ready for quick pickup when we arrived. Acura Certified sales were great. As expected from Acura. Garret was very helpful in our purchase. He came in on his day off to ensure a smooth pickup. Thank you Garret.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service,Friendly people!

By Angel.28782000 on 11/7/2018 at 6:52 PM. Helped by Josh Elam.

I purchased an Camaro , and thought I’d love the car but....absolutely hate it! Courtesy on the other hand, have very nice people and went the extra mile to make sure I got this car. If you’re in the market for another vehicle, check Courtesy out!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer!

By Sandra on 10/12/2018 at 6:45 PM. Helped by Scott Bronaugh.

Our sales person was so knowledgable and helpful. The whole process of purchasing was so quick. We actually decided to go on and purchase because of our sales person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied good people very helpful

By Scott32 on 9/21/2018 at 10:12 PM. Helped by Kayla Siegel Christopher Gillum Mr. Edmondson.

I was greeted as soon as as I entered the door. Kayla was my sales representative,she took me to the vehicles I had enquired about.She answered any questions that I had with knowledge of the vehicle features.Everyone was very professional but with a friendly vibe. Great experience, great product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Amy03 on 8/30/2018 at 12:35 AM. Helped by Howard Kendrick.

Howard was very helpful and informative throughout the buying process. I would highly recommended this dealership to anyone. I had a smooth transaction with no regrets.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

not meeting an appointment time got us "unwelcomed"

By BurnsFamily77 on 8/22/2018 at 2:23 PM. Helped by Steven Osborne.

My husband and I are expecting a newborn in a few months, so naturally, we want to trade in our car to fit our little girl. We had an appointment to see Steven Osborne yesterday to check out some bigger cars but we could not make it and wanted to reschedule. Well, a we get a nasty voicemail from the agent saying we were no longer welcome at the dealership because we couldn't keep our appointment. Maybe the dealership has better values, but 'Steven Osborne" is a ridiculous salesman and I don't recommend any families to come here

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

COURTESY & more!

By SUVguy,3017 on 8/21/2018 at 6:57 PM. Helped by Joe West.

Because of past experience with this dealership, I know that they can be trusted to get "it" right the first time. And each step of the process is handled with courtesy & professionalism. Because of these qualities, I drive over 300 miles to have my vehicle serviced here, instead of 130 miles to a closer dealer.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Unprofessional

By kmays001 on 7/24/2018 at 12:47 PM. Helped by Appraiser.

The appraiser for my trade in and I could not come to an agreement on the fair value of my 2015 Equinox. He wanted to give me 4K below NADA trade value. I told him that we were just to far apart and apologized if I wasted his time. This employee walked away and looked at another customer and said "No ones gonna offer him what he wants for his vehicle". That may be true and I can accept it. I did not travel 3 hours though to feel insulted by his actions. It was complete disrespect. If we couldn't make a deal that is fine, but don't insult me to others while your walking away. 0% professionalism or salesmanship.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!!!

By Ashley1214 on 7/21/2018 at 12:29 AM. Helped by Chris.

I came in for some maintenance on my vehicle. Chris in the service department took care of me and was VERY helpful!! They have always had amazing customer service and make everything as smooth and stress free as possible! I have sent multiple friends to this company and will continue to recommend them to anyone who is looking for a new or used vehicle or just need service done! They have exceeded my expectations every visit and I refuse to go anywhere else!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car

By Carey 2018 on 6/6/2018 at 7:42 PM. Helped by Chris in Service.

Clean, efficient, professional. Brought car in to replace timing belt, spark plugs, brake fluid, wheel alignment. All in 6 hrs. Pretty good. Impressive. Damm good job. Loaner car was nice also.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Brake job on 2004 Acura MDX

By David on 5/29/2018 at 6:43 PM. Helped by Mark in service..

Good dealership fair as far as repairs go and have been for many years however they recently lost their Service manager LARRY who was a huge asset to that organization and I do notice the service is somewhat lost sometimes without him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Kentuckybarb on 5/18/2018 at 9:35 PM. Helped by Chris Stamper.

Chris Stamper did a great job taking care of our needs. He is a great service rep! He explained everything they did and gave me options for things to be done in the future

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Comprehensive

By starman on 5/17/2018 at 3:39 PM. Helped by Chris Stamper.

Place always gives a complete and comprehensive inspection so you know the problems, the options and risks/benefits and the cost up front. Appreciate the efforts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free

By DougExRx on 4/18/2018 at 1:48 PM.

Daniel and Jonathan were both very helpful In making our vehicle choice and very knowledgeable of the used vehicles we looked at. We were able to get in multiple vehicles and all seemed to be very clean and well maintained by the dealership. They even let us take one home for the night to make sure all our baby stuff would fit in the cargo space. They were pleasant to work with and made the buying process easy. Thank you for considering all our needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Very accommodating

By Darchamb on 4/14/2018 at 3:47 AM. Helped by Chris.

I had a problem with my Acura while out of town in Lexington. Despite Courtesy not being my “home” dealer, Chris and the service staff staff went out of their way to fit my car in and get me on my way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By Adam Cometti on 3/27/2018 at 3:20 PM. Helped by Chris Stamper.

For all my Honda/ Acura needs, curtosy acura is the place I trust with my car. I drive a 2005 tl with 225k miles, and it still runs like the day I bought it. Curtosy acura has been there every step of the way, ensuring timely and honest service. I won't take my acura anywhere else.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Arrogant condescending finance guy

By Kentuckygirl34 on 3/18/2018 at 10:38 PM. Helped by Chris Gilliam.

I sent a long detailed message about how rude, arrogant and condescending the finance person was that we dealt with. I know they can’t help his actions but they messaged me back stating they would call me the next day to discuss the issue and I haven’t heard from them since and it’s been weeks. I will never go to this dealership again and wouldn’t recommend it to anyone else.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scheduled maintenance

By JillW on 3/14/2018 at 10:12 PM. Helped by Chris Stamper.

Chris Stamper was exceptional with his customer service. He made sure my car, as well as my time was top priority! He went above and beyond to make sure I was happy. I will be back because of him!

I would recommend this dealer.