Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By kent3118 on 8/13/2019 at 12:30 AM. Helped by Grayson lavarious I think his name was was so helpful.

Took my GMC Canyon in everybody was extremely friendly and helpful get me an out nice loaner took care of my problem explained what was wrong with the car bath and give it back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service and fast

By Rp0205 on 8/4/2019 at 2:40 PM. Helped by Niko.

Excellent place and people!!! Make anything impossible possible! Got the truck I wanted they are not pushy! Excellent customer service! Fast and professional service. Always friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By MyBuickRegal2018 on 7/23/2019 at 10:45 PM.

Thank you for having the following service done to the vehicle. I would highly recommend anyone to test drive some of the newer Buick and GMC models from Courtesy Buick in Crystal Lake.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Markc616 on 7/23/2019 at 5:45 AM. Helped by Hanna Carney.

Did a great job. Very fast and professional. I highly recommend this dealership. The waiting area is very clean and comfortable. I will definitely come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy peasy. Smooth transaction, under 3 hours

By Krolltk68 on 7/15/2019 at 12:35 PM. Helped by Hannah Carney.

Phil, Hannah and the boxing finance manger, lol what a great Team they make! I worked with Phil Frank's and Hannah Carney. EVERYONE nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be happier!

By Satisfied Admin on 7/9/2019 at 4:35 PM. Helped by Nat Zunkel.

I came in to look at the Buick Envision and left with a new car. I was captivated the minute I sat in the driver's seat. The car is much easier to drive than my Jeep had been. All the steps to purchase were eased by our salesman, Nat Zunkel.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trustworthy

By Jeff on 6/25/2019 at 9:00 PM.

I feel as if I can trust Mike and his team of service technicians. Work gets done promptly and professionally. Never had a bad experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Quick service

By djm on 6/25/2019 at 6:27 PM.

Came in to Courtesy for a routine oil change. Service person reviewed my records to determine if other maintenance needed at this point. Service was quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff r awesome!

By Mack1 on 6/3/2019 at 2:41 PM. Helped by Tim Noble, Oli.

I am very happy w Tim Noble .. plus Oli is very helpful with me.. this guys r great and friendly... I m very happy with my car!! Thanks u guys!!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Mike Scholl is the reason we use your service

By Courtesy on 6/3/2019 at 2:38 PM.

Thank you for the good service at Courtesy. I can perform most of the service myself but your Service Manager, Mike is the reason we bring our vehicle to you. Mike is exceptional, he is the difference and he is what we trust with our investment. Mike understands service and doing what you say, but more importantly he understands there is also a relationship and trust that he provides more than any other in the industry. Mike is the value of Courtesy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

i will come here the next time i need service s well

By traykmi on 5/21/2019 at 2:52 AM.

They met my expectations regarding the service work that was done and the work was finished sooner that they promised that it would be finished.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hidden fees or gimmicks.

By Grizman on 5/14/2019 at 4:35 PM. Helped by Tim Noble and Phil Franks.

Went in not expecting to purchase a truck but did. Relax atmosphere and quick working team. I would buy a vehicle from here any day of the week.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and Couteous

By PastorGMO on 4/26/2019 at 3:02 PM.

Service personnel were prompt and courteous. Work on car was as requested. I arrived at scheduled time, was seen right away and was back on the road in time to make it to work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my 2019 GMC Terrain!

By Ejh on 4/9/2019 at 2:37 PM. Helped by D'Anthonie, Gus, Holly.

D'Anthonie and Gus were very helpful and found the vehicle with the options and color I wanted plus a few more extras. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan the Man!

By Weweezer on 3/27/2019 at 2:37 PM. Helped by Dan.

Dan knows what he’s talking about. He listened to my explain my problem and took actions to have it corrected. Never once questioning me. Great service! Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd car purchased from here

By kasbertoli on 3/8/2019 at 3:11 PM. Helped by Danielle.

Great job! Love the new car. Traded in first lease for a new one. Danielle was great and everyone else we worked with! will very likely refer and come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Blue Sauage on 3/13/2019 at 4:46 PM.

Mike is quick and efficient, and sees to it that there no other or up coming problems. Knows his clients and their vehicles. Keeps me unto date until the servicing is done and I'm out the door. Excellent employee to have. Very friendly, like one of the family.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

car works , repairs were made.

By Capsguy1 on 2/1/2019 at 7:40 PM.

Mike has always tried to meet my needs. he knows I have an older car and may not need all the things corrected that show up in diagnostics to keep the cost in line with the age of the car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great dealership

By cbates614 on 1/23/2019 at 6:51 PM. Helped by Danielle Schramm; Jenice (finance).

Danielle was a delight to work with. She knows her stuff. Jenice in finance new to IL, so she has some learning to do, but overall a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service by Sonia Vazquez and D'anthonie Daily

By abigail on 1/9/2019 at 7:28 PM. Helped by Sonia Vazquez, D'anthonie Daily,.

Sonia Vazquez and D'anthonie Daily went above and beyond to meet my needs!! They both worked together to as a team to answer all of my questions. Courtesy Buick and GMC really stands behind their name, from the service department, sales team, managers and owners!!! If you want all your needs met, you need to come into Courtesy.

I would recommend this dealer.